mdm_zen_den

Endpoint ManagementZENworks® Overview and Product Roadmap

CONFIDENTIAL AND PROPRIETARY

These roadmaps may only be used under non-disclosure agreement. Please refer to the “Disclaimer” slide at the end of this document for additional restrictions and general disclaimer.

© Novell, Inc. All rights reserved.2

Novell® ZENworks®

Only Novell delivers endpoint lifecycle management that combines:

User-Centric Management

Focus on user experience, based on who they are, where they are, and what they need

Freedom and Flexibility

Heterogeneous management / platforms / directories / databases; Internet friendly architecture

Ease-of-Use

Software appliance, single agent, single browser-based console, seamless tool expansion


Novell® ZENworks®

Endpoint Lifecycle Management Products

ZENworks endpoint management solutions:

‒ Endpoint Lifecycle Management

‒ Endpoint Security Management

‒ IT Service ManagementApplicationVirtualization

Endpoint

Configuration Management

AssetManagement

Novell Service Desk

Full DiskEncryption

Endpoint SecurityManagement

Patch Management

NEW!

New and Upcoming Releases


ZENworks Mobile Management

Inventory Management

Application Management*

Policy Management

Security Management.

Compliance Management

Smartphones

forTablets

Specialty Handhelds


Market Drivers

BYOD– How do I control and leverage all these devices?

Security: Device and Data– Is the data on these devices secure; data at rest, in

motion, or in use?

Application Management– Can I control what applications are being used on a

corporate owned or personal device?

Compliance and Reporting– Do I know who and what is accessing my environment or

how do I secure the corporate data and keep my devices and company compliant?


Market Trends

Proliferation of Bring-Your-Own-Device

RIM/BlackBerry rapidly losing market share

Android gaining market share

Apple holding steady

iPad, dominant tablet in the enterprise

Increase of mobile device business applications

Enterprises want single endpoint management solution

Tablets are replacing textbooks


MDM Market Vitals

15-20%Estimated CAGR

$350M+2011 Estimated Total Market SizePure play growing to $385M by 2014Enterprise to grow $3-6 billion by 2016

20-30%Current Market Penetration

Android

iOS

Win-dows

Other Symbian

Blackberry

2011 Smartphone Market

iOS

Android

OtherHP/Web OS

2011Tablet Market


Endpoint Management Market

Configuration Management Security Management

Physical / Virtual Assets

Servers

Asset Management and License Compliance

Physical / Virtual Assets

Au

dit an

d C

om

plian

ce

Storage Mobile DevicesDesktops

Policy-based Management

Policy-based Management

Configuration Lifecycle Management


Our Direction

Unified management

User centric

Policy based

Emerging platforms


Apple iOS 4-5 iPhone, iPod and iPad – MDM Client Available

Windows Mobile 6.1 & 6.5 – MDM Client Available

Windows Phone – MDM Client on roadmap

Symbian S60, 3rd Edition, v9.1 – MDM Client Available

Android v2.2-4.0 – MDM Client Available

NitroDesk - TouchDown v7.2 supporting Android v2.2-4

BlackBerry OS 10x (support via ActiveSync) – future support

https://notifymdm.notify.net/getDocument.php?file=Device+Platform+Functionality.pdf

Mobile Device Platform Support



http://rds.yahoo.com/_ylt=A0S0202LAFxLH7EAD4qJzbkF;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1gqshh6s8/EXP=1264407051/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?_adv_prop=image&va=android+logo&fr=yfp-t-701&w=505&h=500&imgurl=cursos.cdtc.org.br/file.php/1/imagens/android_logo.JPG&rurl=http://cursos.cdtc.org.br/course/info.php?id=685&size=19k&name=android+logo&p=android+logo&oid=2b49aefc36e4b0e6&fr2=&no=2&tt=20482&sigr=11gupr1hk&sigi=11mhim2ho&sigb=12psvsot7


Novell ZENworks Mobile Management

Integration Timeline

Phase 1:

• Rebrand

Phase 2:• ZCC iFrame• Unified Install• DataBase support

Phase 3:

• ZCC management


Questions: Organizations

• Data Leak Prevention

• Personal Data Privacy

• Legal and Liability

– Legal Terms and Conditions Policy:

– Personal Liable versus Corporate Liable Polices?

– Acceptable Usage Policy?

– Acceptable Device Policy?

– What Tools will we have to enforce these policies?• Regulatory Compliance

– How do we meet our compliance requirements?

13



• Supported Devices and Platforms

– Which devices and platforms will be supported?

• Architecture

– Considering both “Cloud” or On Premise MDM solution

• How much additional cost will an MDM solution add to our expenses?

• Does an MDM solution require a device client on each mobile device?

14



• Is there a way to help manage with costs and billing of mobile devices especially with voice and data charges?

• What types of policies can we set on the devices?

• What are the additional requirements to set up and manage devices?

• Can we manage applications used on the mobile devices?

• Is your MDM solution easy to use and maintain?

15


Questions: Novell

• Is there a plan to support BYOD (Bring Your Own Device)

• Has there been adequate planning in your organization to establish a comprehensive policy governing employee and corporate owned mobile devices?

• Is there an acceptable use policy in place for mobile devices?

• Have you established guidelines as to the types of mobile devices that will be supported from a “corporate owned” as well as “employed owned” perspective?

• What additional internal support infrastructure will you need to provide to deal with the potentially large numbers of mobile devices either corporate or employee owned?

16


Questions: Novell

• Do you have a BlackBerry Enterprise Server?

– How many BES IT policies are you using?

– Are BlackBerry users increasing, decreasing, or stable?

• Would you like to have a single solution to manage all of your mobile devices?

• Do you require the use of Identity Certificates?

• Are you planning to develop your own applications?

• Are you looking at moving your email to the “cloud”

17


What is MDM?

MDM


Pricing and Licensing StrategyZENworks Mobile Management

• Pricing Strategy– Neutral, Neutral Positive

• Pricing Details– List Price: $59/15 lic/maint, subscription $30

– Education Pricing: $18/$20 SLA/ALA

• Competitive Pricing: $55-75/$12-23, subscription $30-40• Licensing:

– License Model(s): MLA/VLA, SLA/ALA, Cloud, NOB

– License Metric: per device

– License Counting Tools: devices registered within the system – need to finalize audit tool

– License Key Strategy: non-unique license

• Operational Needs:– Fulfillment Strategy: fullfilled via all standard Novell channels

– Royalties (if applicable): 60/40 rev share

* Changed since Feasibility Review


Product ContextWhat’s so for this release?

Top New Features:1) Support for Apple iOS, Android,

Blackberry, Windows Mobile/Phone, & Symbian

2) Security policy enforcement

3) Asset tracking/reporting

4) Application management & file sharing

5) Compliance reporting

6) Centralized management

Top Potential Gotchas:1) OEM perception concerns—this is not

“Novell Code”

2) Initial release is a “re-brand”

3) Full integration with ZCC will require 12+ months

4) No MDM competitive edge—we hold the line on features, but don’t have any “secret sauce”

Name: Novell ZENworks Mobile Management

Launch: September (final TBD), 2012

FCS: July (final TBD), 2012


Schedule/Release Plan

Product/Ops Readiness:

• NPA: ~May 29, 2012

• Pre-Sell SKU: ~May 29, 2012

• Lighthouse/Beta: June 4, 2012

• IS&T Readiness: June 22, 2012

• FCS: July 10, 2012

• Launch: September 2012

GTM/Services Readiness:

• NTS training: May 22, 2012

• Training Services: TBD

• Partner Enablement: June/July 2012*

Assumptions

• 8 new resources in-place by May 31, 2012-Acceptance Test/M2

• Novell delivery of materials to OEM on time; vice versa

• Readiness plans and activities completed as needed


Product Readiness Activities

• Activities:

– Novell Customer 1*

– Targeted: Novell, TAG

– Date: June, 2012

– Lighthouse

– Targeted Customers: 8

– Date: June 4, 2012

– Beta**

– Targeted Customers: Public


• Mandatory Deliverables:

– Acceptable Use Policy

– Owner: Ray Miller

– Date: ready

– Novell Customer1 hosted

– Owner: Barb B.

– Date: pending approval

– Hosted-Eval Server

– Owner: Barb B.

– Date: FCS

• Readiness Objective

– Have production or pilot level customers with our product in place as references, success stories, and/or testing support.


NTS/Training Services Readiness

• Training Activities:

– NTS Training, Provo

– Targeted Attendees: NTS1

– Date: May 22-24, 2012

– EMEA Training, Rotterdam2

– Targeted Attendees: EMEA NTS

– Date: June

– Additional Training, Online3

– Targeted Attendees: All

– Date: Self-serve


– Escalation Path Documented4

– Owner: Ed Carter/Nathan M.


– Siebel Entitlements

– Owner: Rick Fowles/Nathan M.


– Knowledge base

– Owner: Darren V./Bryce R.

– Date: FCS

– Other5


-Ready to support customers by June 4th(LH/beta), with all escalation and other tech support processes and materials in place. Courses ready for customers.


SE / Consulting Readiness


– NTS Training, live/remote

– Targeted Attendees: 3+1

– Date: May 22-24, 2012

– Sales Training, Americas2

– Targeted Attendees: 30

– Date: week of June 18, 2012

– Sales Training, EMEA

– Attendees: 30



– Customer Briefing deck

– Owner: Mark S.

– Date: FCS

– Deployment & Best Practices3

– Owner: Mark S./Holly O.

– Date: FCS

– Competitive Positioning Deck

– Owner: Mark S./Doug C

– Date: FCS


– Ready to support customers and sales with technical knowledge.


ISR / Field Sales Readiness


– ZMM Webcast

– Targeted Attendees: Field1

– Date: May 30, 2012

– Chalk Talks

– Targeted Attendees: Field

– Date: June 2012

– Sales/Tech Training

– Attendees: Field

– Date: June 2012

– Other2


– ZENworks Master Deck Addendum

– Owner: Justin Strong

– Date: FCS

– Battlecard

– Owner: Doug C.

– Date: FCS

– Competitive Positioning, v.1.0

– Owner: Mark S.

– Date: FCS

• Readiness Objective*

-Ready and enabled to sell the product with understanding of messaging, product details, and basic requirements.


Partner Readiness

• Training Activities:*

– Sales Training, NA2

– Targeted Attendees: 30


– Sales Training, EMEA

– Attendees: 30


– Live Web Sessions, Online1

– Targeted Attendees: Partners

– Date: Pending Courseware


– Sales Enablement

– Owner: Doug C.

– Date: June 18, 2012

– Training Services Courses

– Owner: Dave C.

– Date: TBD

– Selected Partners List

– Owner: Mike O./Juan Carlos/Dirk

– Date: May 31, 2012


– Specific goal for number of partners enabled and prepared to sell ZMM for each geo.


Customer Readiness


– End-User Training Courses

– Targeted Attendees: Customers

– Date: FCS

– Launch

– Beta Teach

– Targeted: Lighthouse customers

– Date: prior to FCS


– See “Launch” deliverables

– www.novell.com/zmm


– Customers need to have access to product basics as well as training accessible .

http://www.novell.com/zmm


ZMM Launch Overview

Deliverables:

Web Pages

Videos

Flyers/White Papers

Datasheets

Product Deck

Key Messages Doc

FAQs

Suites/Campaigns

1 New

1-3 New

1 New

NA

1 New

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

Primary Owner | Justin Strong

June| Lighthouse Begins

MAY JUN JUL AUG SEP NOV DEC

NA

NA

NA

NA

NA

NA

NA

# Web Microsites

02# New Videos

06Pages of Collat.

16New Pitch Decks

02

Begin in June | Analyst & Press Briefings

July 10th | Innerweb Lead Story

Sept. 1st | “Mobility” Campaign

External | GREEN

Internal | RED

Communications

06

July 10th | All-Hands Email to BU

July 10th | Launch Post to PartnerNet

June | Pre-Launch Email to BU

July 10th | ZMM Web Content

July 10th | Social Media (FB,TW, CS, NovBlog, etc…)

ZMM(NEW) ZCM ZAV ZAMZPM ZESM ZFDE NSD

1 Set

5 New

2 New

1 New

1 New

1 New

1 New

July 10th | FCS / “Go Live” Launch Sept. 1st | Marketing Launch

Sales Summit | ZMM Announced

July 10th | Press Release

July 10th | Partner & Customer Emails

Sales Summit | Key Messages/FAQ

July 10th | ZMM Print/Deck Collateral

Sept. 1st | Press Release (LH success)

Sept. 1st | “Sales Flash” Success Stories

Sept. 1st | “Hot Offer” Home Page

July 10th | Home Page Banner

Interim Launch Period


Field Activities OverviewDemand Generation

• ZMM Partner Enablement Sessions – July – How to talk about/sell MDM

– How to deploy

• Eloqua ZMM Program – Fall – Cross-sell to the base

– Net-new customer wins

• Face-to-face ZMM Global Tour – Fall – Still in planning

• Sales Market Play – Fall– Still in planning

Primary Owner | Matt Bowman


Number of Partner EventsNumber of Internal/Novell Enablement Events

Enablement Overview

Events:

Onsite Training

Remote Training

Deliverables:

Essentials Module

Conversations Training

Battlecard

Chalk Talk

Sales Talk

Platinum Gold All OthersPE/TE/CE/Tele

AMERPE/TE/CE/Tele

EMEAPE/TE/CE APAC

2

1 (Field + TeleWeb)

1 (Update EM)

1 New

2 New

2 New

2

1 (Field + TeleWeb)

NA

0

0

4

0

4

0

4

Primary Owner | DOUG CLOWER

1 New

Partner Training | GREEN

Novell Training | RED

Combined Partner/Novell Training | MIX

Aug | ZMM SalesTalks

May 30th | ZMM Webcast

May | NTS Transfer Training

Sep-Dec | ZMM Online Technical Training (All GEOs)

May | ZMM BattleCard

July 10th | FCS / “Go Live” Launch Aug 3rd | 30+ days prior to Mkting Launch

MAY JUN JUL AUG SEP NOV DEC

July | ZMM Essentials

Jun | ZMM ChalkTalks

Jun | Sales/Tech Training


Moving ForwardZENworks Mobile Management

• SQL Express option in install

• Enhanced logging functionality

• ZCC integrations– Single sign-on

– iFrame

– Install, DB support

• Data Sync integrations

• UI enhancements

• Troubleshooting enhancements

• Internationalization

• Localization

• Enhanced LDAP functionality

• Additional platform support


ZENworks® 11

Integrated Endpoint Security

Integrated Linux Management

Location Awareness

Power Management

Endpoint Throttling

Bundle and Policy Change Management

Administrative Groups


ZENworks Roadmap

2011

Configuration Mgmt

2012

Application Virtualization

Patch Mgmt

Novell® Service Desk

“Park Place”

ZAV 9

NSD 6.5

“Pennsylvania”

Asset Mgmt

Committed Targeted

11 SP1

Shipping

Endpoint Security Mgmt

Full Disk Encryption

NSD 7.0

ZAV 10

2013


ZENworks® Full Disk Encryption

Full Disk Encryption – New Product Offering!

– Fully integrated with ZENworks console, server, agent

– Support for hardware (i.e., Seagate) and software based encryption

– Full disk encryption policy

– Integrated emergency recovery and drive decommissioning

– Supports Windows XP and higher

Packaging

– Standalone Offering or as part of new Endpoint Protection Suite


ZENworks® 11 SP2

Macintosh Support

– Device based application management

– ZENworks Application Window (NAL)

– Remote management

– Software and hardware inventory

– Patch management

– Macintosh OS-X 10.5 and higher on Intel (inclusive of Lion)

Other Platform Additions

– Support for OES 11 (server and managed device)

– Support for RHEL 6.1 (managed device)


ZENworks® 11 SP2

Improved NTFS Imaging Performance

– Ability to download Tuxera high performance driver

– Easy injection into PXE and Boot CD

– Improves Windows 7 imaging performance by 200-300%

Improved Login Performance and Experience

– FDN caching improves subsequent login performance

– Network credential manager enhanced to support virtual desktop

Citrix Scale and Performance Enhancements

Client Self Defense Moved from ZESM Policy to Zone Setting


ZENworks® “Pennsylvania” Themes

Themes Currently Under Review

– Windows 8 support

– Audit and security compliance

– Multi-zone – easily and securely share content between zones

– Enhanced software discovery and inventory

– Improved role-based administration

– Improved reliability, performance and scalability


ZENworks® App Virtualization Themes


– Application Profile Management

– Recipe list expansion (Products, Suites, Multi-language)

– User self-service portal (Spoon Server)

– Platform Support (Macintosh)

– ZENworks integration

– Windows 8 support


Novell Service Desk Themes


– Improved ease of use

– Updated dashboards

– Improved and more simplified view of CI relationship

– New workflow layout

– Improvements in creating planned outages

– Improved classification of incidents and service requests

– Support for multiple directory service domains

– Scheduling support for reporting

– Import knowledge base articles from CSV files

Looking Beyond


Market Opportunities

Security and Configuration Management Convergence– Strengthen converging security and configuration assessment with

data and endpoint protection

Endpoint Management for Mobile Endpoints– Manage growing number of mobile endpoints and form factors as

users’ workspace continues shift towards a more mobile experience

Endpoint Management Across Physical, Virtual and Cloud– Embrace adoption of alternative desktop delivery models though

unified management experience

Endpoint Management as a Service– Remove operational complexity and expense through advanced

endpoint management running as a hosted offering

Appendix


Product Demo Dashboard-brief overview Activity Monitor & Alerts Provides Snapshots of info regarding devices and user on the system and the graphs and tables show

statics at glance. ( show new customization features) -brief overview Provisioning New Users 3 ways to add user from the server (manual, CSV and LDAP) and there is also a Hands Off enrolment

method that is initiated from the Device App-brief overview Smart Devices and Users View Show customization (columns views, placement and search)

– - User Information User Detail Panel and User Profile –HIGHLIGHT “BYOD Pain Point”– - Last Sync Data (PS Test Device) -brief overview – - Location Data (PS Test Device) -brief overview – - Audit Data (Phone and Text) (PS Test Device) –HIGHLIGHT “Compliance and Security”

Policy Suite Creation (Copy paste, Sliders and Corp vs. Personal)– - Audit Tracking (Elements of Policy Suite) –HIGHLIGHT “Audit and Policy Mgmt”– - Device Control-HIGHLIGHT “Device & Data Security Pain Point”– - iOS Devices (Things that can be done specifically for iOS) -brief overview – - Security Settings-HIGHLIGHT “Device Security Pain Point”– - TouchDown Settings (Things that can be done specifically for Android Device using Touchdown) -brief overview

Compliance Manager (Police Officer)– - Access Policies (review Global vs. Policy restrictions and give a use case of 1 or 2 elements) –HIGHLIGHT

“Compliance”– - Device Restriction (review android and iOS and some use cases) –HIGHLIGHT “Compliance”– - User Exceptions -brief overview – - Alert Settings Administrators can have alerts in the dashboard, e-mail and SMS and alerts are customizable -brief

overview Mobile App & File Share Create a directory of folders and files to make available to users using the NMDM app. Create a

Recommended list of apps to make accessible to users using the NMDM app. –HIGHLIGHT “App Mgmt” User Self-Administration Portal (my account) -brief overview Device Client Example *(Optional) (My iPhone on ELMO) -brief overview


Live Demo-Problem Solving

• Secure the proliferation of corporate- and employee-owned devices

• Manage the policies for various liabilities and groups

• Deploy corporate sponsored applications

• Know who and what is accessing your environment

• Create a Corporate “Sandbox” for corporate privacy

• Keep your devices and company compliant


Compliance Manager


Product Highlights

• Simple to install, manage, maintain

• Intuitive design, user-friendly UI

• Low cost, simple license structure (EDU pricing available)

• Cross-platform support, email agnostic

• Phone usage and text message data capture*

• On-Premise or Cloud ready architecture

• Multi-tenant offering available*

• Agile development for timely product enhancements

*will be featured in demo

Unpublished Work of Novell, Inc. All Rights Reserved.This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.

General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

mdm_zen_den

Documents

full disk

field teleweb

ps test device

novell service

endpoint management

nts training

managed device

zmm webcast