mcdonald’s supply chain_in_india
DESCRIPTION
TRANSCRIPT
1
Mc DONALD’SSUPPLY CHAIN
2
AGENDA• Introduction• History of Mc Donald’s• Mc Donald’s in India• Mc Donald’s Supply chain
▫Supply Chain Challenges▫Supply Chain Strategy▫Cold Chain▫Validation of cold chain▫Cold chain partners▫Logistics ▫Result of Supply chain Integration
3
INTRODUCTION
•Leading global food service retailer•32, 000 local restaurants, 60 million
people, more than 100 countries•Hamburgers, Chicken sandwich, French
fries, soft drinks, breakfast items and desserts
•Local deviation from the standard menu•Abide by regional taboos
4
HISTORY
•1940 – Began as a restaurant opened by siblings Dick and Mac McDonald in California
•1948 – Introduction of “Speedy Service System”
•1955 - Opening of a franchised restaurant by Ray Kroc
•Post 1955 – Kroc purchased Mc brothers equity in the company and led to world wide expansion
5
McDonald’s IN INDIA
•Entered India in 1996 through a joint venture with Hardcastle Restaurants Pvt. Ltd. and Connaught Plaza Restaurants Pvt. Ltd.
•160 restaurants in India•Special menu with vegetarian selection,
no beef•Products using Indian spices -
McVeggieburger, McAloo Tikki burger•Indian local suppliers provide McD with
highest quality freshest ingredients
6
McDonald’s– FOUR PILLARS OF SUCCESS
Limited Menu
Fresh Food
Fast Service
Affordable Price
7
Mc Donald’s SUPPLY CHAIN IN INDIA
• Source all its requirements from within India• Developed local business• Works with 38 different local suppliers• Trained local farmers to produce according to
their specification• Worked with vendor to get the perfect cold
chain in place• Distribution centers – Noida, Kalamboli,
Bangalore, Kolkata• Cold chain – Unique concept of McD supply
chain in India
8
• Full Supply Chain responsibility• Multi Temp. Products - Over 65 % temperature
controlled• Stores as far as 500 – 1000 kms• Drops per month - Over 1000 - Movement mainly
by road• Regular movement of perishables by air• No margin for error – Operations critical client
Mc Donald’s SUPPLY CHAIN CHALLENGES
9
Mc Donald’s SUPPLY CHAIN CHALLENGES (cont.)
• No Stock Outs at store• On time delivery record – above 97 %• Clean delivery record – above 99 %• Unfailing inbound supply chain• Bull whip effect• Cannibalization
10
SUPPLY CHAIN STRATEGY
SUPPLY CHAIN SERVICES FOR McDONALD‘S RESTAURANTS
12
COLD CHAIN – LIFELINE OF FAST FOOD BUSINESS
•Temperature controlled supply chain•Series of storage and distribution
activities which maintain a given temperature range
•Extend and ensure the shelf life of food products
Locked in pre-cooling room to
remove field heat after harvesting
Transportation to distribution centers in
refrigerated vans
McDonald’s store products to be used on
daily basis
2 o c 1 to 4 o c
-18 to 4 o c
13
VALIDATION OF COLD CHAIN
Component Qualification
•Qualification check
on packaging componen
ts
Operational Qualification
• To demonstrate
that the process
performs at the
operational extremes
Performance Qualification• To demonstrate
that what happens in the real world is
within the limits of what was
demonstrated in the Operational
Qualification limits
14
COLD CHAIN PARTNERS BEHIND THE Big Mac
Source: http://www.rediff.com/business/1999/apr/29mac5.jpg
15
COLD CHAIN PARTNERS1. Dynamic Dairy Industries - Supplier of Cheese
▫ Baramati, Maharashtra▫ Immense benefit to farmers by setting up a network of
milk collection centres equipped with bulk coolers▫ From farm two degrees Celsius in 90 minutes▫ Fully automatic international standard processing
facility▫ Capability to convert milk into cheese, butter/ghee,
skimmed milk powder, lactose, casein & whey protein and humanized baby food
▫ Stringent quality control measures and continuous Research & Development
16
COLD CHAIN PARTNERS (Cont.)
2. Trikaya Agriculture-Supplier of Iceberg Lettuce
▫ Talegaon, Maharashtra▫ Grow lettuce all year round with the help of experts from Mc
Donalds▫ A specialized nursery with a team of agricultural experts▫ Vegetables are moved into the pre-cooling room within half an
hour of harvesting. ▫ The pre-cooling room ensures rapid vacuum cooling to 2º C
within 90 minutes. ▫ The pack house, post-cooling and cold room are located at the
farms itself, ensuring no delay between harvesting, pre-cooling, packaging and cold storage
▫ Refrigerated truck for transportation.
17
COLD CHAIN PARTNERS (Cont.)
3. Vista Processed Foods Pvt. Ltd. -Supplier of Chicken and Vegetable range of products including Fruit Pies
▫ Taloja, Maharashtra.▫ Produces a range of frozen chicken and vegetable foods▫ The technology includes hi-tech refrigeration plants for
manufacture of frozen food at temperatures as low as - 35° c.
▫ Cultural sensitivity: Vegetable & chicken manufactured at different processing lines separated by a shower (washing) area. Utmost care to ensure no mixing up.
▫ R&D facility for innovation in taste, nutritional value and convenience
18
COLD CHAIN PARTNERS (Cont.)
4. Radhakrishna Foodland -Distribution centers for Delhi and Mumbai
▫ Thane, Maharashtra▫ Handles large volumes▫ Services include procurement, quality inspection, storage,
inventory management, deliveries, data collection, recording and reporting
▫ Dry and cold storage facility to store and transport perishable products at temperatures upto -22 Degree Cel.
▫ Effective process control for minimum distribution cost▫ Variety of items coming from across India, stored in rooms
with different temperature zones and are finally dispatched to the McDonald's restaurants on the basis of their requirements
▫ Very vital role in maintaining the integrity of the products
19
COLD CHAIN PARTNERS (Cont.)5. Amrit Food- Supplier of long life UHT Milk and Milk Products
for Frozen Desserts
▫ Ghaziabad, Uttar Pradesh▫ ISO 9000 company▫ Manufacture widely popular brands – Gagan Milk and
Nandan Ghee▫ State-of-the-art fully automatic machinery requiring no
human contact with product, for total hygiene.▫ Installed capacity of 6000 ltrs/hr for producing homogenized
UHT (Ultra High Temperature) processed milk and milk products.
▫ Strict quality control supported by a fully equipped quality control laboratory.
20
LOGISTICS• Handled by AFL Logistics Ltd.• ~100 sales items in the restaurant• ~400 SKUs in the warehouse (Hubs: up to 1,500)• ~200 restaurants per DC (~180 DCs globally)• Delivery frequency: ~3/wk, higher in urban areas• 2-3 stops per route• Exclusive distributors (3PL)• Freight consolidation (via freight forwarders)• Long term partnerships with service providers,
risk sharing• Strong quality focus (Cold Chain, HACCP, QIP)
21
SUPPLY CHAIN INTEGRATION
Significant business benefits to both the customer and the supply chain
Enablers One stop shopping concept - Central file
management Inventory management - Restaurant simplification
Synchronizing the perishable Supply Chain Demand forecasting
Promotional + Continuous Supply Supplier and DC level
Supply Planning Restaurant and DC level
Visibility and Collaboration across the chain
RESULT OF SUPPLY CHAIN INTEGRATION
23
REFRENCES• http://www.icmrindia.org/free%20resources/case
studies/McDonald%20food%20chain-7.htm• http://www.articlesbase.com/marketing-articles/
mcdonalds-india-supply-chain-729402.html• www.expresshospitality.com/20070315/managem
ent06.shtml• www.mcdonaldsindia.com• www.nrf.com/Attachments.asp?id=9504