MBS Bookstore System

Purchasing Process

• RFI to 7 vendors March 2005• 3 Presentations from

qualifying vendors• Site Visits to SJCCD and

SDCCD (Nebraska and MBS)• RFP Issued to 2 Finalists• B&F Issued to 2 Finalists

Outcome: Intensive process identified Bookstore & District requirements.

Savings & Value Added From Best and Final

• 50% Discount on Support• Reduced Training Cost• 10 % Hardware Cost Reduction • inSite Web Commerce 50% discount

(from $40K to $22K) Over 5 Years• Buyback Partnership, $39K Discount• Student Scholarship 5% of Buyback

(~$2500 annual)

Outcome: Netted significant savings.

What Did We Buy From MBS?

– Inventory Management Solutions• Textbook• Merchandise & Trade books

– POS Solutions• IBM Registers• High Speed Credit & Check Gateway• Customer Price Checking• Wireless “Line Busting” and Inventory Units

– Accounting • AP, AR, GL and Student Financial Aid

– Online Sales & Web Services (inSite)

– Customer Relationship Management Module• Partnership in Development• Loyalty Card

Textbooks

• Industry leading database– 450,000 + titles– Greater Opportunities for Used

Books

• MBS Customized buyback– Pricing specific to the San Mateo

CC District – Greater Opportunities for Book

Buyback

Inventory Management

• Electronic Ordering = More Used Books• True Multi-Store Inventory Management

– Easy Inventory Transfers with Accountability– Collective Ordering=Higher Discounts – Integrated Buyback– Standardized Database

Outcome: Greater bookstore efficiency.

Innovative Strategies Supported

• Textbook Rental • MBS ~ Digital Textbook

– Bookstore sells digital texts– Customer retention

Outcome: Additional low cost options for students.

MBS/IBM SurePOS

• #1 Retail Bookstore Solution • Secure – Never Hacked• Rapid, Reliable and Accurate Transactions

– High-speed credit clearing (sub 3 seconds)– Electronic Check Clearing– High-speed thermal printers

Outcome: Students benefit from faster throughput & efficiency.

Accounting Packages

• AP, AR, General Ledger Student Financial Aid (SFA), – Flexible District-Wide Reporting– Eliminates Double Data Entry for

EVERYTHING ACCOUNTING

Outcome: More efficient financial reporting

and back of house operations.

MBS inSite ~ Web Module

• Seamless Integration with POS• General Merchandise • Text Management

– Auto Web updates ~ Courses, Prices and Editions

– Textbook Images• Registrar/Student Schedule Integration

– Students Link Directly to Books from Websmart

• Faculty Center Network Integration – Faculty Research Capabilities– Online Adoptions– Direct to System

Outcome: Greatly improved web presence for

faculty and students.

Customer Relationship Management (CRM)

• Partnership to develop CRM– Maintains Purchase History– Allows Loyalty Card – Bookstore Can Offer Rewards

for Purchases, Targeted Discount Opportunities, and Buyback

Outcome: Improved customer service contact

with students, faculty and staff.

Campus Gateways

• Course Information• Enrollment Figures• SFA and Banner Financial Aid

System– Ensures Accurate Data– Student FA at all 3 Stores

Outcome: Streamlined & more efficient business processes

Comprehensive Training

• Hands-on, Classroom in Columbia, MO– Curriculum-based training

schedules – Continuing education

• On-site Training• User Group Training• e-Training via the Internet

Implementation Timeline

1. Nov 1, 2005 ~ Central Server 2. Nov, 2005 - March, 2006 On-

Site System Training 3. April 3, 2006 MBS System Runs

Parallel with Current System 4. MBS System Live on July 1,

2006Outcome: Reduced payroll, increased bottom line, improved student services, more used texts, digital texts, quicker throughput.

Overall Outcome:

Campus Bookstores well positioned to provide superior service for the next ten years.