mbai itm u4.1 communication

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Communication Course: MBA Subject: Introduction to Management Unit: IV 1

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Page 1: Mbai itm u4.1 communication

Communication

Course: MBASubject: Introduction to Management

Unit: IV1

Page 2: Mbai itm u4.1 communication

Communication

• Process of exchanging messages or information between two or more persons.

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Definition

• Exchanging information among individuals working in an org

• “an exchange of facts, ideas, opinions or emotions by two or more persons.”

• communication is the process of sending information to a receiver so that the receiver understands it and responds to it.

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Importance of communication

• Information function• Command and instructive function• Influence and persuasive function• Integrative function

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Communication Process

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Flow of Communication

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Flow of Communication• Downward Communication: - from top to bottom. ex. Instruction, circulars,

bulletins, notices• Upward communication:- From lower to top. ex. Suggestions, grievances,

complaints, reports• Horizontal: - Interchange of ideas among the officers of the

same rank. ex. Consultation between managers, meetings, discussion about problem

Page 8: Mbai itm u4.1 communication

Types of Communication

• Verbal• Non- verbal

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Types of Commu.

Types

Verbal

Oral Written

Non-verbal

Page 10: Mbai itm u4.1 communication

Types of Communication

1. Verbal communication:- message is transmitted verbally;

communication is done by word of mouth and a piece of writing

a. Oral b. Written

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a. Oral communication: - Spoken words are used. It includes face-to-

face conversations, speech, telephonic conversation, video, radio, television, voice over internet.

- In oral communication, communication is influence by pitch, volume, speed and clarity of speaking.

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Written communication

• written signs or symbols are used to communicate.

• A written message may be printed or hand written.

• In written communication message can be transmitted via email, letter, report, memo etc.

Page 13: Mbai itm u4.1 communication

Written communication tools

• Letters• Circulars• Memos• Fax• Reports• Minutes• Forms and questionnaires• Manuals

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Non- verbal communication• About 93% of the information we give and

receive is actually nonverbal.

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Non- verbal communication

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Listening

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Gestures, vocal qualities, spatial relationshipsTo express superiority, dependence, dislike,

respect, love and a host of other feelings and attitudes

• Paralanguage: voice quality (ex.ok)• Proxemics: study of how physical space is used• Kinesics: body language and facial expression

Non- verbal communication

Page 18: Mbai itm u4.1 communication

Barriers to communication

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Common barriers

• Noise• Lack of planning• Wrong assumptions• Semantic

(word/jargon) problem

• Cultural barriers• Socio- psycho

• Emotions• Selective perceptions• Information overload• Loss by transmission• Poor listening• Poor retention• Time and distance

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Barriers by sender:

• Lack of planning• Vagueness about purpose of commu.• Obj. to be achieved• Choice of wrong language• Wrong choice of the channel

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Barriers by receiver:

• Poor listening• Inattention• Mistrust• Lack of interest• Premature evaluation• Attitudinal clash with the sender• Not in a fit physical condition

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1. http://www.rspress.com.br/userfiles/noticias/arquivo_20140217141029.jpg2. https://lh3.ggpht.com/KV6jfmnf3vHeejLjLLn1JkNIlr-7hSvIDAN5VKDOxbNf0QZ6QCFSBQtu99D-Qpi3LmRWOQ=s148 3. https://lh4.ggpht.com/Z3LlO318S-yEvlJz4OWPDAfwjZovV9xvr6BME5riel5rG5O_kbqI8os6pOJnqVGvjy4ZwQ=s1704. https://lh6.ggpht.com/srD58N7wIcu2O3dxD-6ItD-h336tolGxaf-GyIAkUJ8cC07cuhRi-iE57T7jLjoU6zJvPA=s855. http://stevenblack.files.wordpress.com/2011/04/gestures03_thumb.jpg?w=404&h=3886. http://www.altiplano.uvg.edu.gt/cdr/validaciones/INTRODUCCION%20DE%20PROYECTOS/proyectos

%20tecnicos.pdf7. https://lh5.ggpht.com/tsFQcmaY1YyCPJyjsmTKq3mYS4RgDtT1gklj6lRKpogn_uViq3hBuF79tRR1k63j3QHzgA=s1198. https://lh4.ggpht.com/nhPuJUw9w-

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• Principles and practice of Management by LM Prasad, Himalaya Publishing house

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