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IGHC Ground Handling Conference

Opening by Master of Ceremony

Jose h SuidanHead of Ground Operations, IATA




IGHC Chairman’s Welcome

Marsha Rivera-Ra usaDirector Contracts, Procurement Ground Operations

British Airways




Welcome from IATA

Jens B arnasonDirector Operations, IATA



IGHC Ground Handling Conference25 th IGHC Anniversary

Jan Steinwald

Director Business Development, Matrix Aviation Services Inc.



IGHC Ground Handling ConferenceWelcome from our Hosts

Jiri PosChairman of the Board and CEO, Prague Airport



IGHC Ground Handling ConferenceIATA Competition Guidelines

Alain DesrosiersSenior Legal Counsel SO&I, IATA



The IGHC annual meeting and IGHC Ground Handling Conference (collectivelyhereinafter referred to as the “IGHC Event”) bring together IATA and non-IATA

, , ,IATA Strategic Partnership Programmes and other parties to address issuesrelated to ground handling, including promoting the smooth and efficient transferof passengers and cargo pursuant to interline services.

It is IATA’s intent that the IGHC Event shall be conducted in full compliance withUnited States antitrust laws, the competition rules of the Treaty of Rome, and theanalogous antitrust or competition laws of other jurisdictions to the extent they are

app ca e.

Your participation in the IGHC Event indicates that you understand and willcom l with this olic .

25th IGHC Ground Handling Conference Prague, 6‐9 May 20128



The following types of agreements between parties, whether expressor implied, are strictly PROHIBITED at meeting or committee

Agreement or understanding about the PRICE to sell or buy a productor a service.

Agreement or understanding in order to HARM or EXCLUDE a non-participant to the conference.

Agreement or understanding to ALLOCATE any market, territory,customer or supplier.




Recognizing that the existence of an unlawful agreement or concerted practice may beinferred from circumstances (including the exchange of information by competitors),

information has otherwise been made public) are PROHIBITED at the meeting:

Individual company prices or other terms of sale or purchase;

Individual company price differentials, price mark-ups, discounts, allowances or creditterms;

,arrangement for the sale and purchase of service or goods between any airline andsupplier;

’


any particular supplier;



Any individual supplier’s intention with respect to the sale of service or goodsto a particular carrier;

Individual company costs of production or distribution, cost accounting

formulas or methods of computing costs;Individual company figures on sources of supply, production, inventories,sales or capacity;

, ,in respect of action that might have the effect of excluding them from themarket;




Information as to future plans of individual companies for the production,purchase, distribution or marketing of particular products, including proposederr or es o supp er or cus omers;

Exchange of historical market information, particularly information less thanone ear old which would ermit the ascertainment of an of the abovecompany specific information;

Any other sensitive commercial or proprietary information that the company

exchange such information for the purpose of reducing or restrictingcompetition in the airline industry;




For any additional information:

Alain Desrosiers,

v s on ounse



IGHC Ground Handling ConferenceIGHC Realignment (Back to the Roots)

-Director Contracts, Procurement

Ground Operations, British Airways

Head of Ground Operations, IATA



1982 – IATA’s Traffic Services Dept. creates AviationGround Services Agreement working group (AGSA)

Main function – Standard Ground Handling Agreement(SGHA)

First full meeting held in Montreal in 1988




The present IGHC event has evolved to engage bothcommercial and operational ground handling elements ofairlines GSPs and Strate ic Partners.




As operational needs – new groups added

• ASG• GSEE•

Development of the IATA Ground Operation Manual

• Another Task Force added




IATA established Ground Operations to:

• Elevate industry focus on the Ground Operation

• Establish the central point for Ground Operations andre a e ssues

• Ensure liaison and interfaces with external and internalstakeholders




Ground Operations Interfaces Internalx erna

IOSA, ISAGO,

IFQP,

DAQCP‐ SMS, GDDB, ER, GSIC

‐ Risk Management Airlines, Ground Service

Providers

‐ nsurance‐ Airports‐ Security

o u n

d

o n s

, & AOC

ICAO, ECAC,National CAAs

‐Baggage, Passenger‐Cargo & Mail, DG‐Messaging O

& I G r

O p e r a

t iRegistrar entities

SAE AGE 2CISO TC20 SC9

MACS ‐Events Publishin

ITDI ‐ TrainingSuppliers

Insurance Comp.


‐Strategic Partners

Associations



‐

Lead the ground handling industry

Create platform for cooperation between Airlines and

Ali n all IATA initiative & ro rams to enhanced Safetand Efficiency




OPC – Rio, April 2012 approved in principle:

• Established Ground Handling Council (GHC)




GHC Composition

Airlines

2 yearMax. term

20

Nominated experts




OPC

GHC

6 IGHC Officers+

BSWPAX COAG

ASG IGOM LCAM GSEE AGSA

‐

Working Groups now called Task Forces




Ground Operations ‐ Structural Timeline

p r 2 0 1 2

c t 2 0 1 2

O P C –

A

O P C –

O

Ground Operations Structural Timeline

0 1 2

0 1 2

C –

M a y

C K i c k ‐ O f f ‐

S e p 2


I G G



2012 and beyond




GHC Ob ectives

Identify industry priorities

Develop 5 year work plan

Optimize the Task Force structure, scope andaccountabilities




GHC Ob ectives

Realign AHM / IGOM

Streamline publications

Establish communication with the Ground Operationsstakeholders

Integrate AHM, IGOM, ISAGO, IOSA, GDDB, SMS &RMI




It is a time to work together!




IGHC Ground Handlin ConferenceThe Integration of the Cargo Operations Advisory Group

Into the Ground Operations Governance Structure

David Brennan Assistant Director, Cargo Safety and Standards, IATA



World Cargo Symposium 2011 – Cargorac

Concerns

• IATA cargo initiatives do not involve GHAs (e.g. ‐• IATA cargo operations standards are not up ‐to ‐

date• Outcomes• Need for a Cargo Operations Working Group•


Manual



IATA Cargo proposes establishment of a Cargo Operations

• Comprising the cargo operations stakeholders (i.e.

GHAs and airlines);•standards, and recommendations related to cargooperations;

operations and develop new standards as required;

• Ensure that GHAs are informed and involved in IATA


.



IATA Cargo Committee has

14 members representing

airlines (8) and GHA (6) withcargo expertise;Review and revise existing

standards;Participate in GHC




Seek nominations for COAG from airlines and GHA;Identify and prioritise changes and additions to AHM andIGOM content. Areas for consideration:• - ,

e-Security Declaration, ULD loading and handling;• Review and update as necessary acceptance and handling

of mail.

25th IGHC

Ground

Handling

Conference Prague,

6

‐9

May

201233



Thank you to our Sponsor

25th IGHC

Ground

Handling

Conference Prague,

6

‐9

May

201234



IGHC Ground Handlin ConferenceFraud Alert



All genuine IATA email come from an "@iata.org" emailaddress

- IATA bank account, and never to a bank account that hasnot been previously communicated via official means

25th IGHC

Ground

Handling

Conference Prague,

6

‐9

May

201236



http://www.iata.org/Pages/fraudulent-email.aspx

25th IGHC

Ground

Handling

Conference Prague,

6

‐9

May

201237



IGHC Ground Handling ConferenceReports from Working Groups

AGSA

Jan van der Veer,Chairman, KLM Ground Services

Nick Yeadon,Vice Chairman, Air Dispatch



Responsible for • Reviewing all the standard Ground services agreements in the

• Updating Chapter 8

Ground Handlers (IGHC members)

Airlines and Handlers, as it discusses liability issues

Biannual meetin s in Februar and Se tember, three da s duration




Going forward, IATA and the IGHC officers developednew s ra egy, e a e ur ng as mee ng

,are new and elected were:• Chairman: Jan van der Veer , Commercial Manager,

oya u c r nes• Vice chairman: Nick Yeadon , Managing Director, AirDis atch




AHM 810 has undergone a complete review and will bereleased as a new SGHA2013 version effective 1 st

January 2013 if its approved

This document is on a five year review cycle and therehave been too many changes between the 2008 and

we propose to give you a summary of them.


Full details of all changes are in your voting packs.



The entire Main Agreement was reviewedThe Definitions and Terminology were reviewedThe Articles set up remained unchangedGrammatical changes were madeCheck: aligning & linkage with other related documents

• The Handling Company shall promote awareness and

strive to achieve best ractices in Environmental and


Social Responsibility



This group was not activated, due to the complete reviewof all documents in Team 1 and 2

AGSA meeting




An entire review of the document was conducted over 8three day meetings starting at section 1.1 and finishing at8.5

There was particular emphasis on Section 4 and Section5 that were not significantly amended in 2008 version.

Whilst the sections remain unchanged this work has leadto significant renumbering within the sections but there


was no way to avoid this



Unnecessary words such as “ suitable” and relevant”

Examples are…

3.15.1 (b) Arrange for suitable storage space for theCarrier's cabin material

4.9.1 Distribute relevant crew schedule information


provided by the Carrier to all parties concerned.



Items that are no longer considered relevant to the

Exam les are…4.3.2 After consideration of the Carrier's instructions,suggest the appropriate action to pilot-in-command in

case o opera ona rregu ar es, a ng n o accoun emeteorological conditions, the ground services andfacilities available, aircraft servicin , ossibilities and the


overall operational requirements.



Where the group found sections that could be open tomisinterpretation we have attempted to add some clarity.

…3.8.1

(b) Arrange for fire-fi htin and other rotective e ui ment




Has been amended to

(1) portable fire extinguisher on motorized/self-propelled

ramp equipment(2) ramp fire extinguisher, if not provided by airportauthority

rrange or (1) attendance of airport fire services at aircraft




A geographic menu has been added to a number of sections toclearl define where the service will take lace

Example….

(a) check-in area(b) loungec rans er coun er

(d) gate(e) off airport


(f) other as specified in Annex B



Sections “Colla sed”

The Geographic menu has allowed some sections to becombined for example …

2.4 Remote/Off Airport Services

2.4.2 Handle departing passengers and baggage.

and

.2.2.4(a) Weigh and/or measure checked and/or cabin baggage,


Are combined to form a revised 2.2.4



Sections “Colla sed”

2.2.4 (a) Weigh and/or measure checked and/or cabin baggage,b Record ba a e fi ures for

1. initial flight.2. subsequent flight(s).

(a) check-in area(b) lounge(c) transfer counter (d) gatee off air ort


(f) other as specified in Annex B



We need our hel

This (team 3) work was carried out by a team of about 10people50% Handlers and 50% AirlinesThe airlines comprise• 1 Cargo and 4 passenger carriers• 1 US and 4 EU airlines

• 2 North American, 1 African and 2 EU agents

We would love some more participation particularly from


Asia, the MENA region and South America.



AGSA will be happy towelcome new members!




IGHC Ground Handling ConferenceReports from Working Groups

ASG

Sharif Hassan

Vice Chairman, ASE – Aero Services Egypt



The ASG is a multidisci linar task force

The key objective to enhance airside safety performance

Focusin on the ma or risks to round handlinInvolved in updating of IATA AHM section06

Members are safet s ecialist from:

• Airlines and ground handling companies (IGHC members)• Aircraft manufacturers (IATA Strategic Partners)




Safet Mana ement S stem• Develop guidance for implementation in ground ops• Human factors program

• Focus on procedures and standards• Facility and equipment guidelines to reduce injuries

Ground Damage Database• Analysis of safety data• Evaluate the data drive change of procedures, standards or


guidelines



Interface with other task forces

• Effective sub-task forces with accountable team leaders are

established, who continue work between meetings and reportback with results.• Interface with other task forces, e.g. IGOM, GSEE...and

provide them with guidance from a safety perspective.




In the last 12 months...

ASG identified top risks in ground operations and formulated rampemployee top 05 injury risks based on member’s experience

GSEE Interface task force produced a ‘wish list’ of modifications andfuture design features for GSE that will enhance safety

Human Factors task force updated the AHM with additional wordingon developing a LOSA program

And initiated work on defining “Just Safety Culture” for inclusion in the AHM;


ASG & Emirates hosted an interactive Airside Safety Seminar;



AHM 630 – Proposed Changes

Status AHM Title Explanation

Proposed phrasing, from In order to avoid

Add(new)

630,9.18

“The load should be stowed

- rec con ac-blocking airventilation outlets

according to aircraftmanufactures instructions”.

detectors






Proposed phrasing, ASG 43:

“Communication and coordination procedures

Add630,3.7

(current

s a e en e an e ne e ween apronground staff and other ground staff engagedin passenger handling services and baggagehandling activities to exchange criticalinformation. A standardized communication

uninterruptedcommunicationsare central to

3.7 shall

be 3.8)format enables immediate communicationamong all personnel involved in theturnaround. The process of communicationmust be successful even in the most difficult

”

efficient and safemanagement.


.




Proposed phrasing, ASG 43:

“Communication and coordination procedures shall be identifiedand defined between apron ground staff and other ground staff

engaged in passenger handling services and baggage handlingactivities to exchange critical information.

A standardized communication format enables immediatecommunication among a personne invo ve in t e turnaroun .The process of communication must be successful even in themost difficult conditions”.






“The marshaller shall wear a

Delete 631,

d i s t i n c t i v e fluorescentidentification vest to allowthe flight crew to identify

-No common practice-Identification signalsin AHM631, 9.3.1

. . a ey are e personresponsible for marshallingoperation”.




ASG will be happy towelcome new Safety experts!




IGHC Ground Handling ConferenceReports from Working GroupsGSEE

Gerhard Baumgarten

GSEE Chairman, Lufthansa LEOS



GSEE Membership AIRLINES IGHC

MEMBERS

STRATEGIC

PARTNERS




–Develop GSE functional specifications and standards

• Increase safety, decrease aircraft damages

• Create environmental standards and recommendedbest practices• Develop guidelines for assessing the environmental

• Establish recommendations for the development offuture GSE desi ned to minimize the environmental


impact



–Identify prevention strategies to minimise:

• ground damage to aircraft by improved design and preferredpractices

Provide a forum for the communication and exchange:• of GSE and environmental information.

Maintain a liaison with other related IATA and ATAcommittees, sub-committees, working groups and other


industry groups and international standards bodies



Chapter 9:•

• Develop Functional Specifications for environmentally-friendly GSE

ap er :• Continue to develop an environmentally-friendly

Aircraft Turn Around

Work on new standards like:• Guidance Systems for positioning GSE to the aircraft


• Data Communication between GSE and aircraft



–EXHAUST EMISSIONS

Highlights:Model for the calculation of the environmental footprint

²

Practical methodology to evaluate and compareTo improve GSE design


.



AHM 920 - FUNCTIONAL SPECIFICATION FOR SELF-

AHM 920A – FUNCTIONAL SPECIFICATION FORTOWED PASSENGER STAIRS

Platform width for save o enin of aircraft assen er

door




We encoura e ourparticipation!




,

your business card in one of two locations:Table in the back of the plenary room




Load Control and Aircraft Movement task force (LCAM)

• Operating standards• Training guidelines• Provide expertise for load control

There is 2 main streams in this TF

• Load control• IT and messages




LCAM is consisting of specialist from:

• Aircraft manufacturers and DCS providers (StrategicPartners)

Ground handling companies are also welcome




LCAM liaise with other industry groups, and works inconjunction with associated IATA working groups; e.g. theGSEE,AGSA, ASG and IGOM

Meeting occurs twice a year

Group vice-chairman: Yann Guerin (AF)




LCAM continually review chapter 5 (Load Control) and 7rcra ovemen on ro o

Provide a forum for the exchange of load control andaircraft movement related information.

Define load control rocedures and loadin su ervisionresponsibilities


and Loading supervision training guidelines



‐

AHM 565 EDP format for new generation DCS

New AHM 501

Describe a floater position in AHM 505

reference to AHM 513


Replace content of AHM 538 to AHM 537



‐

New Gen systems requires more complex data

AHM 501 will provide a glossary for load control

Describe a floater position in AHM 505

AHM 538 (Ballast bag) can be included in AHM 537


(Ballast)



LCAM will be happy towelcome new members!





Reports from Working GroupsIGOM

Peter Laasner

Chair IGOM, Swiss International Airlines

I6



pp e eve ope

the iPhone

we produced


the IGOM

Slide 90

I6 Cool slide!IATA, 4/20/2012



Established to develop IATA Ground Operations Manual

Participants

•• Strategic Partners (Aircraft Manufacturers)• Authorities as observers

This group has proved highly effective in bringing theST


I7I8



IGOM kick-off April 2010

First Task Force meeting in September 2010

Developed the manual

Publication released 2 nd April 2012


Slide 92

I7 I would hesitate to say "numerous" meetings - in fact, given what we have accomplished we have had surprisingly few meetings. Ofcourse, they have been "robust" at times, but overall a fine testament to the nature of the group and willingness to deliver the goodsIATA, 4/20/2012

I8 Space these bullet points out - maybe even make this into 2 slidesIATA, 4/20/2012



Supplement to AHM Edition 32

Outlines the generic procedures for most of the ground

handlin rocess




To standardize processes at participating companies

Best practice & safest procedures which ISAGO can audit

IGOM as acceptable means of compliance




Driving costs down by reducing complexity & extent ofairline GOMs

Simplification of the training requirements


I9



–

Ground Handling Committee guides overall strategy

Define Strategy• How the AHM and IGOM will complement each other • con a ns s an ar s an spec ca ons• IGOM provides working instructions• Redistribution of content and responsibility• What topics IGOM should include


Slide 96

I9 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.

Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling

Committee - people could get confused.IATA, 4/20/2012



I10



–

• Task Force will meet simultaneously with the other Task Forces

• Changes will be processed in coordination with other TFs• Propose changes•• Decide on changes


Slide 97

I10 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.

Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling

Committee - people could get confused.IATA, 4/20/2012



IGOMDefault Ground Operations Manual




IGHC Ground Handlin Conference

Voting on AHM 33rd

Edition ChangesJose h Suidan

Head of Ground Operations, IATA

Gro nd S pport Eq ipment & En ironment



Ground Support Equipment & Environment GSEE Working Group

Voting ITEM 1 contains the following:• AHM 901: amend

• AHM 913: amend• AHM 920: amend• AHM 920A: amend• AHM 1004: new




In favor or

Against




Submitted agenda item:Voting ITEM 1 contains the following:• AHM 630: amend

• : amen




In favor or

Against


Aviation Ground Services Agreements



Aviation Ground Services Agreements Working Group AGSASubmitted agenda items – SECTION 1 (Main Agreementand Annex B):

ITEM 1.1

.ITEM 1.3

.

ITEM 1.5ITEM 1.6




In favor or

Against




IGHC Ground Handlin ConferenceThank you to our Welcome Reception Sponsor



Afternoon Workshops:• IATA Training for Aviation Professionals

o 14:30 – 15:30o Located in Palmovka

• Have your Say on the Future of the AHM/IGOMo 15:30 – 16:30o Located in Palmovka


U date of IGOM

may 7 merged

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