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IGHC Ground Handling Conference Opening by Master of Ceremony Jose h Suidan Head of Ground Operations, IA T A

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    IGHC Ground Handling Conference

    Opening by Master of Ceremony

    Jose h SuidanHead of Ground Operations, IATA

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    IGHC Ground Handling Conference

    IGHC Chairmans Welcome

    Marsha Rivera-Ra usaDirector Contracts, Procurement Ground Operations

    British Airways

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    IGHC Ground Handling Conference

    Welcome from IATA

    Jens B arnasonDirector Operations, IATA

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    IGHC Ground Handling Conference25 th IGHC Anniversary

    Jan Steinwald

    Director Business Development, Matrix Aviation Services Inc.

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    IGHC Ground Handling ConferenceWelcome from our Hosts

    Jiri PosChairman of the Board and CEO, Prague Airport

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    IGHC Ground Handling ConferenceIATA Competition Guidelines

    Alain DesrosiersSenior Legal Counsel SO&I, IATA

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    The IGHC annual meeting and IGHC Ground Handling Conference (collectivelyhereinafter referred to as the IGHC Event) bring together IATA and non-IATA

    , , ,IATA Strategic Partnership Programmes and other parties to address issuesrelated to ground handling, including promoting the smooth and efficient transferof passengers and cargo pursuant to interline services.

    It is IATAs intent that the IGHC Event shall be conducted in full compliance withUnited States antitrust laws, the competition rules of the Treaty of Rome, and theanalogous antitrust or competition laws of other jurisdictions to the extent they are

    app ca e.

    Your participation in the IGHC Event indicates that you understand and willcom l with this olic .

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    The following types of agreements between parties, whether expressor implied, are strictly PROHIBITED at meeting or committee

    Agreement or understanding about the PRICE to sell or buy a productor a service.

    Agreement or understanding in order to HARM or EXCLUDE a non-participant to the conference.

    Agreement or understanding to ALLOCATE any market, territory,customer or supplier.

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    Recognizing that the existence of an unlawful agreement or concerted practice may beinferred from circumstances (including the exchange of information by competitors),

    information has otherwise been made public) are PROHIBITED at the meeting:

    Individual company prices or other terms of sale or purchase;

    Individual company price differentials, price mark-ups, discounts, allowances or creditterms;

    ,arrangement for the sale and purchase of service or goods between any airline andsupplier;

    25th IGHC Ground Handling Conference Prague, 69 May 201210

    any particular supplier;

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    Any individual suppliers intention with respect to the sale of service or goodsto a particular carrier;

    Individual company costs of production or distribution, cost accounting

    formulas or methods of computing costs;Individual company figures on sources of supply, production, inventories,sales or capacity;

    , ,in respect of action that might have the effect of excluding them from themarket;

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    Information as to future plans of individual companies for the production,purchase, distribution or marketing of particular products, including proposederr or es o supp er or cus omers;

    Exchange of historical market information, particularly information less thanone ear old which would ermit the ascertainment of an of the abovecompany specific information;

    Any other sensitive commercial or proprietary information that the company

    exchange such information for the purpose of reducing or restrictingcompetition in the airline industry;

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    For any additional information:

    Alain Desrosiers,

    v s on ounse

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    IGHC Ground Handling ConferenceIGHC Realignment (Back to the Roots)

    -Director Contracts, Procurement

    Ground Operations, British Airways

    Head of Ground Operations, IATA

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    1982 IATAs Traffic Services Dept. creates AviationGround Services Agreement working group (AGSA)

    Main function Standard Ground Handling Agreement(SGHA)

    First full meeting held in Montreal in 1988

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    The present IGHC event has evolved to engage bothcommercial and operational ground handling elements ofairlines GSPs and Strate ic Partners.

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    As operational needs new groups added

    ASG GSEE

    Development of the IATA Ground Operation Manual

    Another Task Force added

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    IATA established Ground Operations to:

    Elevate industry focus on the Ground Operation

    Establish the central point for Ground Operations andre a e ssues

    Ensure liaison and interfaces with external and internalstakeholders

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    Ground Operations Interfaces Internalx erna

    IOSA, ISAGO,

    IFQP,

    DAQCP SMS, GDDB, ER, GSIC

    Risk Management Airlines, Ground Service

    Providers

    nsurance Airports Security

    o u n

    d

    o n s

    , & AOC

    ICAO, ECAC,National CAAs

    Baggage, PassengerCargo & Mail, DGMessaging O

    & I G r

    O p e r a

    t iRegistrar entities

    SAE AGE 2CISO TC20 SC9

    MACS Events Publishin

    ITDI TrainingSuppliers

    Insurance Comp.

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    Strategic Partners

    Associations

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    Lead the ground handling industry

    Create platform for cooperation between Airlines and

    Ali n all IATA initiative & ro rams to enhanced Safetand Efficiency

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    OPC Rio, April 2012 approved in principle:

    Established Ground Handling Council (GHC)

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    GHC Composition

    Airlines

    2 yearMax. term

    20

    Nominated experts

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    OPC

    GHC

    6 IGHC Officers+

    BSWPAX COAG

    ASG IGOM LCAM GSEE AGSA

    Working Groups now called Task Forces

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    Ground Operations Structural Timeline

    p r 2 0 1 2

    c t 2 0 1 2

    O P C

    A

    O P C

    O

    Ground Operations Structural Timeline

    0 1 2

    0 1 2

    C

    M a y

    C K i c k O f f

    S e p 2

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    I G G

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    2012 and beyond

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    GHC Ob ectives

    Identify industry priorities

    Develop 5 year work plan

    Optimize the Task Force structure, scope andaccountabilities

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    GHC Ob ectives

    Realign AHM / IGOM

    Streamline publications

    Establish communication with the Ground Operationsstakeholders

    Integrate AHM, IGOM, ISAGO, IOSA, GDDB, SMS &RMI

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    It is a time to work together!

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    IGHC Ground Handlin ConferenceThe Integration of the Cargo Operations Advisory Group

    Into the Ground Operations Governance Structure

    David Brennan Assistant Director, Cargo Safety and Standards, IATA

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    World Cargo Symposium 2011 Cargorac

    Concerns

    IATA cargo initiatives do not involve GHAs (e.g. IATA cargo operations standards are not up to

    date Outcomes Need for a Cargo Operations Working Group

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    Manual

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    IATA Cargo proposes establishment of a Cargo Operations

    Comprising the cargo operations stakeholders (i.e.

    GHAs and airlines);standards, and recommendations related to cargooperations;

    operations and develop new standards as required;

    Ensure that GHAs are informed and involved in IATA

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    .

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    IATA Cargo Committee has

    14 members representing

    airlines (8) and GHA (6) withcargo expertise;Review and revise existing

    standards;Participate in GHC

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    Seek nominations for COAG from airlines and GHA;Identify and prioritise changes and additions to AHM andIGOM content. Areas for consideration: - ,

    e-Security Declaration, ULD loading and handling; Review and update as necessary acceptance and handling

    of mail.

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    Thank you to our Sponsor

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    IGHC Ground Handlin ConferenceFraud Alert

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    All genuine IATA email come from an "@iata.org" emailaddress

    - IATA bank account, and never to a bank account that hasnot been previously communicated via official means

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    http://www.iata.org/Pages/fraudulent-email.aspx

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    IGHC Ground Handling ConferenceReports from Working Groups

    AGSA

    Jan van der Veer,Chairman, KLM Ground Services

    Nick Yeadon,Vice Chairman, Air Dispatch

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    Responsible for Reviewing all the standard Ground services agreements in the

    Updating Chapter 8

    Ground Handlers (IGHC members)

    Airlines and Handlers, as it discusses liability issues

    Biannual meetin s in Februar and Se tember, three da s duration

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    Going forward, IATA and the IGHC officers developednew s ra egy, e a e ur ng as mee ng

    ,are new and elected were: Chairman: Jan van der Veer , Commercial Manager,

    oya u c r nes Vice chairman: Nick Yeadon , Managing Director, AirDis atch

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    AHM 810 has undergone a complete review and will bereleased as a new SGHA2013 version effective 1 stJanuary 2013 if its approved

    This document is on a five year review cycle and therehave been too many changes between the 2008 and

    we propose to give you a summary of them.

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    Full details of all changes are in your voting packs.

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    The entire Main Agreement was reviewedThe Definitions and Terminology were reviewedThe Articles set up remained unchangedGrammatical changes were madeCheck: aligning & linkage with other related documents

    The Handling Company shall promote awareness and

    strive to achieve best ractices in Environmental and

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    Social Responsibility

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    This group was not activated, due to the complete reviewof all documents in Team 1 and 2

    AGSA meeting

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    An entire review of the document was conducted over 8three day meetings starting at section 1.1 and finishing at8.5

    There was particular emphasis on Section 4 and Section5 that were not significantly amended in 2008 version.

    Whilst the sections remain unchanged this work has leadto significant renumbering within the sections but there

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    was no way to avoid this

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    Unnecessary words such as suitable and relevant

    Examples are

    3.15.1 (b) Arrange for suitable storage space for theCarrier's cabin material

    4.9.1 Distribute relevant crew schedule information

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    provided by the Carrier to all parties concerned.

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    Items that are no longer considered relevant to the

    Exam les are4.3.2 After consideration of the Carrier's instructions,suggest the appropriate action to pilot-in-command in

    case o opera ona rregu ar es, a ng n o accoun emeteorological conditions, the ground services andfacilities available, aircraft servicin , ossibilities and the

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    overall operational requirements.

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    Where the group found sections that could be open tomisinterpretation we have attempted to add some clarity.

    3.8.1

    (b) Arrange for fire-fi htin and other rotective e ui ment

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    Has been amended to

    (1) portable fire extinguisher on motorized/self-propelled

    ramp equipment(2) ramp fire extinguisher, if not provided by airportauthority

    rrange or (1) attendance of airport fire services at aircraft

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    A geographic menu has been added to a number of sections toclearl define where the service will take lace

    Example.

    (a) check-in area(b) loungec rans er coun er

    (d) gate(e) off airport

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    (f) other as specified in Annex B

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    Sections Colla sedThe Geographic menu has allowed some sections to becombined for example

    2.4 Remote/Off Airport Services

    2.4.2 Handle departing passengers and baggage.

    and

    .2.2.4(a) Weigh and/or measure checked and/or cabin baggage,

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    Are combined to form a revised 2.2.4

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    Sections Colla sed2.2.4 (a) Weigh and/or measure checked and/or cabin baggage,b Record ba a e fi ures for

    1. initial flight.2. subsequent flight(s).

    (a) check-in area(b) lounge(c) transfer counter (d) gatee off air ort

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    (f) other as specified in Annex B

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    We need our hel

    This (team 3) work was carried out by a team of about 10people50% Handlers and 50% AirlinesThe airlines comprise 1 Cargo and 4 passenger carriers 1 US and 4 EU airlines

    2 North American, 1 African and 2 EU agents

    We would love some more participation particularly from

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    Asia, the MENA region and South America.

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    AGSA will be happy towelcome new members!

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    IGHC Ground Handling ConferenceReports from Working Groups

    ASG

    Sharif Hassan

    Vice Chairman, ASE Aero Services Egypt

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    The ASG is a multidisci linar task force

    The key objective to enhance airside safety performance

    Focusin on the ma or risks to round handlinInvolved in updating of IATA AHM section06

    Members are safet s ecialist from:

    Airlines and ground handling companies (IGHC members) Aircraft manufacturers (IATA Strategic Partners)

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    Safet Mana ement S stem Develop guidance for implementation in ground ops Human factors program

    Focus on procedures and standards Facility and equipment guidelines to reduce injuries

    Ground Damage Database Analysis of safety data Evaluate the data drive change of procedures, standards or

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    guidelines

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    Interface with other task forces

    Effective sub-task forces with accountable team leaders are

    established, who continue work between meetings and reportback with results. Interface with other task forces, e.g. IGOM, GSEE...and

    provide them with guidance from a safety perspective.

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    In the last 12 months...

    ASG identified top risks in ground operations and formulated rampemployee top 05 injury risks based on members experience

    GSEE Interface task force produced a wish list of modifications andfuture design features for GSE that will enhance safety

    Human Factors task force updated the AHM with additional wordingon developing a LOSA program

    And initiated work on defining Just Safety Culture for inclusion in the AHM;

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    ASG & Emirates hosted an interactive Airside Safety Seminar;

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    AHM 630 Proposed Changes

    Status AHM Title Explanation

    Proposed phrasing, from In order to avoid

    Add(new)

    630,9.18

    The load should be stowed

    - rec con ac-blocking airventilation outlets

    according to aircraftmanufactures instructions.

    detectors

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    AHM 630 Proposed Changes

    Status AHM Title Explanation

    Proposed phrasing, ASG 43:

    Communication and coordination procedures

    Add630,3.7

    (current

    s a e en e an e ne e ween apronground staff and other ground staff engagedin passenger handling services and baggagehandling activities to exchange criticalinformation. A standardized communication

    uninterruptedcommunicationsare central to

    3.7 shall

    be 3.8)format enables immediate communicationamong all personnel involved in theturnaround. The process of communicationmust be successful even in the most difficult

    efficient and safemanagement.

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    .

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    AHM 630 Proposed Changes

    Proposed phrasing, ASG 43:

    Communication and coordination procedures shall be identifiedand defined between apron ground staff and other ground staff

    engaged in passenger handling services and baggage handlingactivities to exchange critical information.

    A standardized communication format enables immediatecommunication among a personne invo ve in t e turnaroun .The process of communication must be successful even in themost difficult conditions.

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    AHM 631 Proposed Changes

    Status AHM Title Explanation

    The marshaller shall wear a

    Delete 631,

    d i s t i n c t i v e fluorescentidentification vest to allowthe flight crew to identify

    -No common practice-Identification signalsin AHM631, 9.3.1

    . . a ey are e personresponsible for marshallingoperation.

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    ASG will be happy towelcome new Safety experts!

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    IGHC Ground Handling ConferenceReports from Working GroupsGSEE

    Gerhard Baumgarten

    GSEE Chairman, Lufthansa LEOS

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    GSEE Membership AIRLINES IGHC

    MEMBERS

    STRATEGIC

    PARTNERS

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    Develop GSE functional specifications and standards

    Increase safety, decrease aircraft damages

    Create environmental standards and recommendedbest practices Develop guidelines for assessing the environmental

    Establish recommendations for the development offuture GSE desi ned to minimize the environmental

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    impact

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    Identify prevention strategies to minimise:

    ground damage to aircraft by improved design and preferredpractices

    Provide a forum for the communication and exchange: of GSE and environmental information.

    Maintain a liaison with other related IATA and ATAcommittees, sub-committees, working groups and other

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    industry groups and international standards bodies

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    Chapter 9:

    Develop Functional Specifications for environmentally-friendly GSE

    ap er : Continue to develop an environmentally-friendly

    Aircraft Turn Around

    Work on new standards like: Guidance Systems for positioning GSE to the aircraft

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    Data Communication between GSE and aircraft

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    EXHAUST EMISSIONS

    Highlights:Model for the calculation of the environmental footprint

    Practical methodology to evaluate and compareTo improve GSE design

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    .

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    AHM 920 - FUNCTIONAL SPECIFICATION FOR SELF-

    AHM 920A FUNCTIONAL SPECIFICATION FORTOWED PASSENGER STAIRS

    Platform width for save o enin of aircraft assen er

    door

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    We encoura e ourparticipation!

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    ,

    your business card in one of two locations:Table in the back of the plenary room

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    Load Control and Aircraft Movement task force (LCAM)

    Operating standards Training guidelines Provide expertise for load control

    There is 2 main streams in this TF

    Load control IT and messages

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    LCAM is consisting of specialist from:

    Aircraft manufacturers and DCS providers (StrategicPartners)

    Ground handling companies are also welcome

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    LCAM liaise with other industry groups, and works inconjunction with associated IATA working groups; e.g. theGSEE,AGSA, ASG and IGOM

    Meeting occurs twice a year

    Group vice-chairman: Yann Guerin (AF)

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    LCAM continually review chapter 5 (Load Control) and 7rcra ovemen on ro o

    Provide a forum for the exchange of load control andaircraft movement related information.

    Define load control rocedures and loadin su ervisionresponsibilities

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    and Loading supervision training guidelines

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    AHM 565 EDP format for new generation DCS

    New AHM 501

    Describe a floater position in AHM 505

    reference to AHM 513

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    Replace content of AHM 538 to AHM 537

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    New Gen systems requires more complex data

    AHM 501 will provide a glossary for load control

    Describe a floater position in AHM 505

    AHM 538 (Ballast bag) can be included in AHM 537

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    (Ballast)

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    LCAM will be happy towelcome new members!

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    IGHC Ground Handling Conference

    Reports from Working GroupsIGOM

    Peter Laasner

    Chair IGOM, Swiss International Airlines

    I6

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    pp e eve ope

    the iPhone

    we produced

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    the IGOM

    Slide 90

    I6 Cool slide!IATA, 4/20/2012

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    Established to develop IATA Ground Operations Manual

    Participants

    Strategic Partners (Aircraft Manufacturers) Authorities as observers

    This group has proved highly effective in bringing theST

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    I7I8

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    IGOM kick-off April 2010

    First Task Force meeting in September 2010

    Developed the manual

    Publication released 2 nd April 2012

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    Slide 92

    I7 I would hesitate to say "numerous" meetings - in fact, given what we have accomplished we have had surprisingly few meetings. Ofcourse, they have been "robust" at times, but overall a fine testament to the nature of the group and willingness to deliver the goodsIATA, 4/20/2012

    I8 Space these bullet points out - maybe even make this into 2 slidesIATA, 4/20/2012

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    Supplement to AHM Edition 32

    Outlines the generic procedures for most of the ground

    handlin rocess

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    To standardize processes at participating companies

    Best practice & safest procedures which ISAGO can audit

    IGOM as acceptable means of compliance

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    Driving costs down by reducing complexity & extent ofairline GOMs

    Simplification of the training requirements

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    I9

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    Ground Handling Committee guides overall strategy

    Define Strategy How the AHM and IGOM will complement each other con a ns s an ar s an spec ca ons IGOM provides working instructions Redistribution of content and responsibility What topics IGOM should include

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    Slide 96

    I9 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.

    Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling

    Committee - people could get confused.IATA, 4/20/2012

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    I10

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    Task Force will meet simultaneously with the other Task Forces

    Changes will be processed in coordination with other TFs Propose changes Decide on changes

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    Slide 97

    I10 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.

    Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling

    Committee - people could get confused.IATA, 4/20/2012

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    IGOMDefault Ground Operations Manual

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    IGHC Ground Handlin Conference

    Voting on AHM 33rd

    Edition ChangesJose h Suidan

    Head of Ground Operations, IATA

    Gro nd S pport Eq ipment & En ironment

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    Ground Support Equipment & Environment GSEE Working Group

    Voting ITEM 1 contains the following: AHM 901: amend

    AHM 913: amend AHM 920: amend AHM 920A: amend AHM 1004: new

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    In favor or

    Against

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    Submitted agenda item:Voting ITEM 1 contains the following: AHM 630: amend

    : amen

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    Aviation Ground Services Agreements

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    Aviation Ground Services Agreements Working Group AGSASubmitted agenda items SECTION 1 (Main Agreementand Annex B):

    ITEM 1.1

    .ITEM 1.3

    .

    ITEM 1.5ITEM 1.6

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    IGHC Ground Handlin ConferenceThank you to our Welcome Reception Sponsor

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    Afternoon Workshops: IATA Training for Aviation Professionals

    o 14:30 15:30o Located in Palmovka

    Have your Say on the Future of the AHM/IGOMo 15:30 16:30o Located in Palmovka

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    U date of IGOM