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IGHC Ground Handling Conference
Opening by Master of Ceremony
Jose h SuidanHead of Ground Operations, IATA
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IGHC Ground Handling Conference
IGHC Chairmans Welcome
Marsha Rivera-Ra usaDirector Contracts, Procurement Ground Operations
British Airways
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IGHC Ground Handling Conference
Welcome from IATA
Jens B arnasonDirector Operations, IATA
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IGHC Ground Handling Conference25 th IGHC Anniversary
Jan Steinwald
Director Business Development, Matrix Aviation Services Inc.
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IGHC Ground Handling ConferenceWelcome from our Hosts
Jiri PosChairman of the Board and CEO, Prague Airport
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IGHC Ground Handling ConferenceIATA Competition Guidelines
Alain DesrosiersSenior Legal Counsel SO&I, IATA
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The IGHC annual meeting and IGHC Ground Handling Conference (collectivelyhereinafter referred to as the IGHC Event) bring together IATA and non-IATA
, , ,IATA Strategic Partnership Programmes and other parties to address issuesrelated to ground handling, including promoting the smooth and efficient transferof passengers and cargo pursuant to interline services.
It is IATAs intent that the IGHC Event shall be conducted in full compliance withUnited States antitrust laws, the competition rules of the Treaty of Rome, and theanalogous antitrust or competition laws of other jurisdictions to the extent they are
app ca e.
Your participation in the IGHC Event indicates that you understand and willcom l with this olic .
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The following types of agreements between parties, whether expressor implied, are strictly PROHIBITED at meeting or committee
Agreement or understanding about the PRICE to sell or buy a productor a service.
Agreement or understanding in order to HARM or EXCLUDE a non-participant to the conference.
Agreement or understanding to ALLOCATE any market, territory,customer or supplier.
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Recognizing that the existence of an unlawful agreement or concerted practice may beinferred from circumstances (including the exchange of information by competitors),
information has otherwise been made public) are PROHIBITED at the meeting:
Individual company prices or other terms of sale or purchase;
Individual company price differentials, price mark-ups, discounts, allowances or creditterms;
,arrangement for the sale and purchase of service or goods between any airline andsupplier;
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any particular supplier;
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Any individual suppliers intention with respect to the sale of service or goodsto a particular carrier;
Individual company costs of production or distribution, cost accounting
formulas or methods of computing costs;Individual company figures on sources of supply, production, inventories,sales or capacity;
, ,in respect of action that might have the effect of excluding them from themarket;
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Information as to future plans of individual companies for the production,purchase, distribution or marketing of particular products, including proposederr or es o supp er or cus omers;
Exchange of historical market information, particularly information less thanone ear old which would ermit the ascertainment of an of the abovecompany specific information;
Any other sensitive commercial or proprietary information that the company
exchange such information for the purpose of reducing or restrictingcompetition in the airline industry;
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For any additional information:
Alain Desrosiers,
v s on ounse
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IGHC Ground Handling ConferenceIGHC Realignment (Back to the Roots)
-Director Contracts, Procurement
Ground Operations, British Airways
Head of Ground Operations, IATA
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1982 IATAs Traffic Services Dept. creates AviationGround Services Agreement working group (AGSA)
Main function Standard Ground Handling Agreement(SGHA)
First full meeting held in Montreal in 1988
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The present IGHC event has evolved to engage bothcommercial and operational ground handling elements ofairlines GSPs and Strate ic Partners.
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As operational needs new groups added
ASG GSEE
Development of the IATA Ground Operation Manual
Another Task Force added
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IATA established Ground Operations to:
Elevate industry focus on the Ground Operation
Establish the central point for Ground Operations andre a e ssues
Ensure liaison and interfaces with external and internalstakeholders
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Ground Operations Interfaces Internalx erna
IOSA, ISAGO,
IFQP,
DAQCP SMS, GDDB, ER, GSIC
Risk Management Airlines, Ground Service
Providers
nsurance Airports Security
o u n
d
o n s
, & AOC
ICAO, ECAC,National CAAs
Baggage, PassengerCargo & Mail, DGMessaging O
& I G r
O p e r a
t iRegistrar entities
SAE AGE 2CISO TC20 SC9
MACS Events Publishin
ITDI TrainingSuppliers
Insurance Comp.
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Strategic Partners
Associations
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Lead the ground handling industry
Create platform for cooperation between Airlines and
Ali n all IATA initiative & ro rams to enhanced Safetand Efficiency
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OPC Rio, April 2012 approved in principle:
Established Ground Handling Council (GHC)
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GHC Composition
Airlines
2 yearMax. term
20
Nominated experts
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OPC
GHC
6 IGHC Officers+
BSWPAX COAG
ASG IGOM LCAM GSEE AGSA
Working Groups now called Task Forces
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Ground Operations Structural Timeline
p r 2 0 1 2
c t 2 0 1 2
O P C
A
O P C
O
Ground Operations Structural Timeline
0 1 2
0 1 2
C
M a y
C K i c k O f f
S e p 2
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I G G
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2012 and beyond
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GHC Ob ectives
Identify industry priorities
Develop 5 year work plan
Optimize the Task Force structure, scope andaccountabilities
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GHC Ob ectives
Realign AHM / IGOM
Streamline publications
Establish communication with the Ground Operationsstakeholders
Integrate AHM, IGOM, ISAGO, IOSA, GDDB, SMS &RMI
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It is a time to work together!
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IGHC Ground Handlin ConferenceThe Integration of the Cargo Operations Advisory Group
Into the Ground Operations Governance Structure
David Brennan Assistant Director, Cargo Safety and Standards, IATA
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World Cargo Symposium 2011 Cargorac
Concerns
IATA cargo initiatives do not involve GHAs (e.g. IATA cargo operations standards are not up to
date Outcomes Need for a Cargo Operations Working Group
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Manual
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IATA Cargo proposes establishment of a Cargo Operations
Comprising the cargo operations stakeholders (i.e.
GHAs and airlines);standards, and recommendations related to cargooperations;
operations and develop new standards as required;
Ensure that GHAs are informed and involved in IATA
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.
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IATA Cargo Committee has
14 members representing
airlines (8) and GHA (6) withcargo expertise;Review and revise existing
standards;Participate in GHC
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Seek nominations for COAG from airlines and GHA;Identify and prioritise changes and additions to AHM andIGOM content. Areas for consideration: - ,
e-Security Declaration, ULD loading and handling; Review and update as necessary acceptance and handling
of mail.
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Thank you to our Sponsor
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IGHC Ground Handlin ConferenceFraud Alert
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All genuine IATA email come from an "@iata.org" emailaddress
- IATA bank account, and never to a bank account that hasnot been previously communicated via official means
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http://www.iata.org/Pages/fraudulent-email.aspx
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IGHC Ground Handling ConferenceReports from Working Groups
AGSA
Jan van der Veer,Chairman, KLM Ground Services
Nick Yeadon,Vice Chairman, Air Dispatch
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Responsible for Reviewing all the standard Ground services agreements in the
Updating Chapter 8
Ground Handlers (IGHC members)
Airlines and Handlers, as it discusses liability issues
Biannual meetin s in Februar and Se tember, three da s duration
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Going forward, IATA and the IGHC officers developednew s ra egy, e a e ur ng as mee ng
,are new and elected were: Chairman: Jan van der Veer , Commercial Manager,
oya u c r nes Vice chairman: Nick Yeadon , Managing Director, AirDis atch
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AHM 810 has undergone a complete review and will bereleased as a new SGHA2013 version effective 1 stJanuary 2013 if its approved
This document is on a five year review cycle and therehave been too many changes between the 2008 and
we propose to give you a summary of them.
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Full details of all changes are in your voting packs.
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The entire Main Agreement was reviewedThe Definitions and Terminology were reviewedThe Articles set up remained unchangedGrammatical changes were madeCheck: aligning & linkage with other related documents
The Handling Company shall promote awareness and
strive to achieve best ractices in Environmental and
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Social Responsibility
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This group was not activated, due to the complete reviewof all documents in Team 1 and 2
AGSA meeting
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An entire review of the document was conducted over 8three day meetings starting at section 1.1 and finishing at8.5
There was particular emphasis on Section 4 and Section5 that were not significantly amended in 2008 version.
Whilst the sections remain unchanged this work has leadto significant renumbering within the sections but there
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was no way to avoid this
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Unnecessary words such as suitable and relevant
Examples are
3.15.1 (b) Arrange for suitable storage space for theCarrier's cabin material
4.9.1 Distribute relevant crew schedule information
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provided by the Carrier to all parties concerned.
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Items that are no longer considered relevant to the
Exam les are4.3.2 After consideration of the Carrier's instructions,suggest the appropriate action to pilot-in-command in
case o opera ona rregu ar es, a ng n o accoun emeteorological conditions, the ground services andfacilities available, aircraft servicin , ossibilities and the
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overall operational requirements.
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Where the group found sections that could be open tomisinterpretation we have attempted to add some clarity.
3.8.1
(b) Arrange for fire-fi htin and other rotective e ui ment
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Has been amended to
(1) portable fire extinguisher on motorized/self-propelled
ramp equipment(2) ramp fire extinguisher, if not provided by airportauthority
rrange or (1) attendance of airport fire services at aircraft
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A geographic menu has been added to a number of sections toclearl define where the service will take lace
Example.
(a) check-in area(b) loungec rans er coun er
(d) gate(e) off airport
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(f) other as specified in Annex B
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Sections Colla sedThe Geographic menu has allowed some sections to becombined for example
2.4 Remote/Off Airport Services
2.4.2 Handle departing passengers and baggage.
and
.2.2.4(a) Weigh and/or measure checked and/or cabin baggage,
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Are combined to form a revised 2.2.4
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Sections Colla sed2.2.4 (a) Weigh and/or measure checked and/or cabin baggage,b Record ba a e fi ures for
1. initial flight.2. subsequent flight(s).
(a) check-in area(b) lounge(c) transfer counter (d) gatee off air ort
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(f) other as specified in Annex B
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We need our hel
This (team 3) work was carried out by a team of about 10people50% Handlers and 50% AirlinesThe airlines comprise 1 Cargo and 4 passenger carriers 1 US and 4 EU airlines
2 North American, 1 African and 2 EU agents
We would love some more participation particularly from
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Asia, the MENA region and South America.
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AGSA will be happy towelcome new members!
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IGHC Ground Handling ConferenceReports from Working Groups
ASG
Sharif Hassan
Vice Chairman, ASE Aero Services Egypt
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The ASG is a multidisci linar task force
The key objective to enhance airside safety performance
Focusin on the ma or risks to round handlinInvolved in updating of IATA AHM section06
Members are safet s ecialist from:
Airlines and ground handling companies (IGHC members) Aircraft manufacturers (IATA Strategic Partners)
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Safet Mana ement S stem Develop guidance for implementation in ground ops Human factors program
Focus on procedures and standards Facility and equipment guidelines to reduce injuries
Ground Damage Database Analysis of safety data Evaluate the data drive change of procedures, standards or
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guidelines
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Interface with other task forces
Effective sub-task forces with accountable team leaders are
established, who continue work between meetings and reportback with results. Interface with other task forces, e.g. IGOM, GSEE...and
provide them with guidance from a safety perspective.
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In the last 12 months...
ASG identified top risks in ground operations and formulated rampemployee top 05 injury risks based on members experience
GSEE Interface task force produced a wish list of modifications andfuture design features for GSE that will enhance safety
Human Factors task force updated the AHM with additional wordingon developing a LOSA program
And initiated work on defining Just Safety Culture for inclusion in the AHM;
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ASG & Emirates hosted an interactive Airside Safety Seminar;
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AHM 630 Proposed Changes
Status AHM Title Explanation
Proposed phrasing, from In order to avoid
Add(new)
630,9.18
The load should be stowed
- rec con ac-blocking airventilation outlets
according to aircraftmanufactures instructions.
detectors
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AHM 630 Proposed Changes
Status AHM Title Explanation
Proposed phrasing, ASG 43:
Communication and coordination procedures
Add630,3.7
(current
s a e en e an e ne e ween apronground staff and other ground staff engagedin passenger handling services and baggagehandling activities to exchange criticalinformation. A standardized communication
uninterruptedcommunicationsare central to
3.7 shall
be 3.8)format enables immediate communicationamong all personnel involved in theturnaround. The process of communicationmust be successful even in the most difficult
efficient and safemanagement.
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AHM 630 Proposed Changes
Proposed phrasing, ASG 43:
Communication and coordination procedures shall be identifiedand defined between apron ground staff and other ground staff
engaged in passenger handling services and baggage handlingactivities to exchange critical information.
A standardized communication format enables immediatecommunication among a personne invo ve in t e turnaroun .The process of communication must be successful even in themost difficult conditions.
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AHM 631 Proposed Changes
Status AHM Title Explanation
The marshaller shall wear a
Delete 631,
d i s t i n c t i v e fluorescentidentification vest to allowthe flight crew to identify
-No common practice-Identification signalsin AHM631, 9.3.1
. . a ey are e personresponsible for marshallingoperation.
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ASG will be happy towelcome new Safety experts!
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IGHC Ground Handling ConferenceReports from Working GroupsGSEE
Gerhard Baumgarten
GSEE Chairman, Lufthansa LEOS
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GSEE Membership AIRLINES IGHC
MEMBERS
STRATEGIC
PARTNERS
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Develop GSE functional specifications and standards
Increase safety, decrease aircraft damages
Create environmental standards and recommendedbest practices Develop guidelines for assessing the environmental
Establish recommendations for the development offuture GSE desi ned to minimize the environmental
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impact
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Identify prevention strategies to minimise:
ground damage to aircraft by improved design and preferredpractices
Provide a forum for the communication and exchange: of GSE and environmental information.
Maintain a liaison with other related IATA and ATAcommittees, sub-committees, working groups and other
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industry groups and international standards bodies
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Chapter 9:
Develop Functional Specifications for environmentally-friendly GSE
ap er : Continue to develop an environmentally-friendly
Aircraft Turn Around
Work on new standards like: Guidance Systems for positioning GSE to the aircraft
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Data Communication between GSE and aircraft
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EXHAUST EMISSIONS
Highlights:Model for the calculation of the environmental footprint
Practical methodology to evaluate and compareTo improve GSE design
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AHM 920 - FUNCTIONAL SPECIFICATION FOR SELF-
AHM 920A FUNCTIONAL SPECIFICATION FORTOWED PASSENGER STAIRS
Platform width for save o enin of aircraft assen er
door
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We encoura e ourparticipation!
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,
your business card in one of two locations:Table in the back of the plenary room
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Load Control and Aircraft Movement task force (LCAM)
Operating standards Training guidelines Provide expertise for load control
There is 2 main streams in this TF
Load control IT and messages
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LCAM is consisting of specialist from:
Aircraft manufacturers and DCS providers (StrategicPartners)
Ground handling companies are also welcome
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LCAM liaise with other industry groups, and works inconjunction with associated IATA working groups; e.g. theGSEE,AGSA, ASG and IGOM
Meeting occurs twice a year
Group vice-chairman: Yann Guerin (AF)
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LCAM continually review chapter 5 (Load Control) and 7rcra ovemen on ro o
Provide a forum for the exchange of load control andaircraft movement related information.
Define load control rocedures and loadin su ervisionresponsibilities
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and Loading supervision training guidelines
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AHM 565 EDP format for new generation DCS
New AHM 501
Describe a floater position in AHM 505
reference to AHM 513
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Replace content of AHM 538 to AHM 537
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New Gen systems requires more complex data
AHM 501 will provide a glossary for load control
Describe a floater position in AHM 505
AHM 538 (Ballast bag) can be included in AHM 537
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(Ballast)
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LCAM will be happy towelcome new members!
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IGHC Ground Handling Conference
Reports from Working GroupsIGOM
Peter Laasner
Chair IGOM, Swiss International Airlines
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pp e eve ope
the iPhone
we produced
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the IGOM
Slide 90
I6 Cool slide!IATA, 4/20/2012
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Established to develop IATA Ground Operations Manual
Participants
Strategic Partners (Aircraft Manufacturers) Authorities as observers
This group has proved highly effective in bringing theST
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I7I8
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IGOM kick-off April 2010
First Task Force meeting in September 2010
Developed the manual
Publication released 2 nd April 2012
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Slide 92
I7 I would hesitate to say "numerous" meetings - in fact, given what we have accomplished we have had surprisingly few meetings. Ofcourse, they have been "robust" at times, but overall a fine testament to the nature of the group and willingness to deliver the goodsIATA, 4/20/2012
I8 Space these bullet points out - maybe even make this into 2 slidesIATA, 4/20/2012
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Supplement to AHM Edition 32
Outlines the generic procedures for most of the ground
handlin rocess
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To standardize processes at participating companies
Best practice & safest procedures which ISAGO can audit
IGOM as acceptable means of compliance
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Driving costs down by reducing complexity & extent ofairline GOMs
Simplification of the training requirements
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I9
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Ground Handling Committee guides overall strategy
Define Strategy How the AHM and IGOM will complement each other con a ns s an ar s an spec ca ons IGOM provides working instructions Redistribution of content and responsibility What topics IGOM should include
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Slide 96
I9 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.
Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling
Committee - people could get confused.IATA, 4/20/2012
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I10
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Task Force will meet simultaneously with the other Task Forces
Changes will be processed in coordination with other TFs Propose changes Decide on changes
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Slide 97
I10 I wouldn't get too involved in mentioning the scheduling of the meetings. This could unintentionally restrict your options at a laterstage.
Also - need to be consistent - you mention Ground Handling Council in the previous slide, here you mention Ground Handling
Committee - people could get confused.IATA, 4/20/2012
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IGOMDefault Ground Operations Manual
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IGHC Ground Handlin Conference
Voting on AHM 33rd
Edition ChangesJose h Suidan
Head of Ground Operations, IATA
Gro nd S pport Eq ipment & En ironment
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Ground Support Equipment & Environment GSEE Working Group
Voting ITEM 1 contains the following: AHM 901: amend
AHM 913: amend AHM 920: amend AHM 920A: amend AHM 1004: new
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Submitted agenda item:Voting ITEM 1 contains the following: AHM 630: amend
: amen
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Aviation Ground Services Agreements
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Aviation Ground Services Agreements Working Group AGSASubmitted agenda items SECTION 1 (Main Agreementand Annex B):
ITEM 1.1
.ITEM 1.3
.
ITEM 1.5ITEM 1.6
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IGHC Ground Handlin ConferenceThank you to our Welcome Reception Sponsor
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Afternoon Workshops: IATA Training for Aviation Professionals
o 14:30 15:30o Located in Palmovka
Have your Say on the Future of the AHM/IGOMo 15:30 16:30o Located in Palmovka
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U date of IGOM