maxipost express delivery 2016 en
TRANSCRIPT
Group
Foundation
2015 Solutions for eCommerce2
Maxipost is part of Posti Group
Corporation
Posti Group in figures
• Turnover: € 1,859 mio (2014)
• Operations: 11 countries in Eurasia*
• 23,000 employees (2014)
• Since 1638 / former
Finland Post
Corporation
• 370+ years of unique
corporate history
• Postal services
• Logistics service
• E-Commerce services
• Marketing & Financial process services
Business Group Structure
Services
2015
• Helsinki
• Lahti
• Kotka
• Tampere
• Turku
• Oulu
• Kuopio
• Stockholm
• Jonköping
• Borås
• Oslo
• Kristiansand
• Bergen
• Stavanger
• Hvidovre
• Kolding
• Risskov
• Vilnius
• Klaipeda
• Kaunas
• Riga • Tallinn
Finland Sweden Norway Denmark Lithuania Latvia Estonia
Posti group Agent
Solutions for eCommerce
Maxipost’s own
network in Russia
• St. Petersburg
• Moscow
• Nizhniy Novgorod
• Kazan’
• Krasnodar
• Perm’
• Ufa
• Rostov-on-Don
• Samara
• Ekaterinburg
• Novosibirsk
And 543 more towns
of delivery across
Russia
3
Who we are in Russia4 Solutions for eCommerce
• On the Russian market since 2000
• In 2016 acquired by Posti Group• Leader on Russian express delivery market for
e-commerce
• More than 500 cities and towns covered across
Russia
• Thousands orders handled per day
• All needed certifications and licenses
• Extensive industry expertise
• Our Clients:
Delivery for e-commerceThe maximum percentage of
Successful delivered orders
• Average percentage of successful
delivery is 90-98 %
High speed of delivery
• Next-day delivery across Russia
Transparency and proactivity
• SMS, e-mail notifications for free
• Any reports and delivery information
Fast cash-on-delivery transfers
• CoD transfers next day after delivery
Return insurance
• We offer our clients to pay only for
successful delivered orders
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6
Last Mile delivery – 100% coverage• Integrations with other
delivery companies to cover
100% Russian territory and all
types of delivery
• Courier delivery
• Postmachines
• Parcelshops
• Russian Post
• Printing all necessary
documents
• Cash on Delivery services
provided by all of the partners
• Track & trace with breakdown
by delivery companies incl. all
financial data
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Delivery advantages
• All delivery options in one service:
Russian post, courier delivery, parcel
shops.
• Delivery across Russia, 540+ cities
covered by own network
• More than 10 000 parcels per day, 150
couriers in Moscow and 50 in Saint-P.
• Delivery with the partial rejection, and
try-ons
• Status-by-good, not by parcel in reports
• Credit-card on delivery, m-pos
• Reporting, analytics
• Rapid CoD transfer, on the 2nd day after
delivery
• Phone-calls, sms, e-mail notifications
• Client’s track-and-trace and hotline
• The scanning of the delivery note after
delivery
• Insurance from rejection
Solutions for eCommerce
+
Couriers’ equipment
8
Dep
th o
f trackin
g
an
d tra
nsp
are
nc
y
Solutions for eCommerce
Goods breakdown with
status per item and value
per item
Maximum details in
tracking actions list
Tracking of phone-
contacts with client
Tracking of client’s notifications
2016 Solutions for eCommerce9
• We pay maximum attention to the reporting and quality control. Every
operational day we carefully monitor reporting and the main KPI’s.
• We provide maximum details in reporting for our clients. You can use
both, reporting in Excel files and in your personal account
Faster data exchange – faster sales
2016 Solutions for eCommerce10
• The faster you get the proof of
delivery of parcels to the
customer, faster you can
recognize the sale of goods
• Successfully delivered
shipments pass scanning
procedure of the delivery sheet
signed by the client
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Cross-border customs clearance
Customs clearance for parcels
• Creating and handling of the E-Customs clearance documents & manifests for fast border
processing (incl. consumer tax free sales process verification)
• Line haul from warehouse to Maxipost Consolidation Center in Moscow or St. Petersburg (incl.
inspection of conformance (physical inspection of documents, labels and parcels) at
Consolidation Center
• Note: custom processes can differ per border location
• Air transportation to Moscow; onwards distribution in Russia from Moscow
• Road Transportation: Moscow or St. Petersburg customs and border process; onwards
distribution in Russia
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Onshore B2C and B2B
• Customs clearance for inbound freight
• Customs registration of goods and assuming liability for the accuracy
of declarations
• Accompanying the set of documents during the customs registration
process
• Personal manager is assigned to each client's case
• Acceptance and storage of cargo in short-term warehouses: Short-
term warehousing operations pursuant to the short-term storage
procedure
• Optional cash-on-delivery payment
• B2C Warehouse services include:
• Contract Logistics
• Special handling and re-packaging
• Parcel labelling
• Return management
• Inventory management and checks
• Cash-on-delivery (optional)
• B2B Transportation to customer’s stores
• Air, road, rail
Solutions for eCommerce
Corporate responsibility
• Maxipost is a reliable and open bearer of
responsibility
• Maxipost’s corporate responsibility principles are
based on
• Values
– Succeeding with the customer
– Driving for improvement and innovation
– Taking responsibility
– Winning together
• Code of Conduct
- Compliance with laws and regulations, the applicable
• principles of fair business, non-
discrimination and
• equal opportunity
- Avoidance of conflicts of interest
- Prohibition on unethical commercial practices
- Environmental responsibility
• All Posti employees and partners comply with these
values and ethical principles.
201513
MEGATRENDS• Postal industry turmoil
• eCommerce explosion,
while consumer decides
• Russia as a growth market
• An era of slow growth in
Europe
STRATEGIC
GOALS• High value solutions
for customer
• Market leader with
profitable growth in
Finland and in Russia
• The engine of
eCommerce
• Step ahead in postal
industry transformation
• Best workplace
MISSIONOur mission is to provide
smooth flow of trade and
ease of everyday life.
CUSTOMER PROMISEEasy, fast, reliable and
responsible.
VALUESSucceeding with the customer
Driving for improvement
and innovation Taking
responsibility Winning together
Our vision 2020Your first choice in postal, logistics
and eCommerce services.
Services for
senders
Services for
receivers
Warehouse and delivery services
FOCUS AREAS• Safety
• Customer experience
• Operational efficiencyOpusCapita is an essential part of the Group,
with a role to increase shareholder value, and having its own vision.
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Contact us
Head office in Russia
125993, Pravda st. 24 bld.5
Moscow, Russia
Solutions for eCommerce
Alexey Prigin
Deputy CEO, Russia
Tel. +7 (495) 789 91 50
Mob. +7 (926) 800 04 95
www.maxi-post.ru