maximo asset management (saas) 7.5.1

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Maximo Asset Management (SaaS) 7.5.1. The SaaS Model. Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis. Maximo Software as a Service. Perpetual License Model. - PowerPoint PPT Presentation


Click to add titleIBM Internal and Business Partner Use Only © 2014 IBM Corporation
Maximo Asset Management (SaaS) 7.5.1
The SaaS Model
Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.
Perpetual License Model
Provider supports multiple application codes, multiple application versions or a customized code for each customer.
Customer must support entire stack
One-to-many model to all contracted customers
Pay-for-use or subscription model
Customer can typically redirect resources for DB, system, and network admins to other projects
Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack
Customer makes application buying decisions. Provider makes decisions on components of the IT value stack
License (CAPEX) and implementation
SaaS (Hosted, subscription)
Traditional (On-prem, perpetual)
Upgrades and patches
Included – stay current
Customer responsibility, cost
Support and infrastructure
Existing Client’s asking about SaaS
Customers looking for a solution with low entry cost – transferring the “capital expense” to “operating expense” that a monthly SaaS subscription brings
Also looking to reduce internal IT costs
IBM Internal and Business Partner Use Only © 2014 IBM Corporation
Maximo SaaS - What’s Included/What’s Not?
Core Maximo Asset Management
Contains IT asset management functions (supports OT use cases)
Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.)
Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)
Maximo Scheduler - only add-on product available
No Industry Solutions or other add-on products available
Delivered on IBM SoftLayer cloud infrastructure
Provisioned as single tenant instances
Subscription based license model
Implementation Services – separate statement of work (bp, gbs)
Configurations (app designer, db config, automation scripts, workflows)
No custom coding (java)
Industry Solutions
Additional options, used with core or industry solutions, provide deeper functionality for specific needs.
Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and additional add-on’s
Hosted in state-of-the-art IBM SoftLayer data centers
Active Data Centers
Points of Presence accelerate performance and appear to be local
What is Included and Not Included in Maximo SaaS Offering?
Included in Standard Offering:
Maximo Everyplace
VPN, LDAP, and e-mail for integrations to other tools and systems (if required)
Daily backups of data and configurations
Systems admin., patching, maintenance
Access to current release function
99.8% Availability Service Level Objective
99.8% Availability SLA (no charge)*
24 X 7 support for Sev 1 / Forum e-mail support for Sev 2-4
Optional in Standard Offering:
Implementation services
Application/Workflows configuration
VPN configuration
LDAP configuration
Release Upgrade (under review)
Requires L0 Approval or Special Bid:
Deployments over 600 concurrent users or under 30 named/10 concurrent users (L0)
Availability SLA > 99.8%
Other non-standard hosting or support requirements or terms of use
Included in Standard Offering
Not Included in Standard Offering
Manage and Resolve Tickets
Server Services (OS/VM)
Security Compliance
Customer Provisioning
Customer Support Representative (CSR)
Maximo Asset Management (SaaS)
The industry leading asset management solution, now available as a SaaS offering
Client Benefits
Eliminate internal IT costs
What’s New ?
Full capabilities of Maximo available as a subscription based delivery model
Includes Maximo and mobile access using Maximo Everyplace
Proactively plan, schedule & forecast work, with Maximo Scheduler
Hosted by IBM using the SoftLayer Cloud infrastructure
Key Differentiators
Collect, consolidate and analyze essential information on all types of assets including the IT elements of operating assets
Improve operations through better asset availability, reliability and asset utilization
Unify processes for wide-ranging asset management functions across multiple sites
“Maximo solutions are well proven in the industry, as they have had the leading overall market share in their class for the past six years.”
-- Ralph Rio, Research Director, ARC Advisory Group, EAM
SPEAKER NOTES PRESENTERS may want to delete speaker notes prior to presenting to clients/external audience
Offering Name:
Offering Description:
Target Market/Industries
IBM Internal and Business Partner Use Only © 2014 IBM Corporation
Using IBM Service Engage
Simple, visual, dynamic
IBM Service Engage --
The SaaS version will have the following user license types:
Authorized User – a standard “full user” where each user is named
Concurrent User – “full user” entitlement that sets the number of people who can be accessing the system at any given time
Self Service Users – free, just like on-prem. No entitlement required, allows create/view of SSR and Desktop Req’s
Simplified SaaS licensing model
Aligns with SCCD license model
SmartCloud Control Desk 7.5.2
Maximo SaaS is a pre-built set of images provisioned into SoftLayer Cloud infrastructure
WebSphere 7.0.x (with appropriate Fix Pack)
DB2 9.7 (with appropriate Fix Pack)
RedHat Linux 6.0 operating system
DevOps configures the connectivity between Maximo and database
Maximo SaaS image built from initial SCCD base image
Maximo SaaS image receives additional changes
No new applications created for Maximo SaaS
Applications fall into two categories:
Traditional EAM apps
CCMDB or Service Desk / Service Catalog applications are not licensed
No CIs or CI-related applications
No Incident / Problem / Change / Release applications
No Service Catalog / Service Offerings applications
Utility applications included from SCCD
Quick Configure application (initial configuration and data import)
ISM Content Installer (importing content packs)
Workflow Designer
Outbound notifications (relies upon pre-configured sendMail utility in the Linux OS)
Inbound email processing – change request to DevOps (set up mail account)
Hiding fields linked to un-licensed applications
Example: CI, SLA
Example: Service Desk Remote Diagnostics Agent
Global Data Restrictions to hide application data tied to un-licensed apps
Example: CI relationship definitions in Relationships app
Other application changes
Prevents inadvertent modifications that would break the product environment
No access to the product environments server-side file systems
In general, Change Request or Ticket should be submitted to DevOps for activities tied to file systems
Attached documents configuration
Integration Framework
Outbound file export through External Systems ends up on server-side
Workaround: Utilize application export-import functionality
Axis-based web services deployment only
OSLC interactions
Matches the solution footprint
Enables IBM to collect customer feedback on topics and content
Help topics pre-load and pre-configured in Maximo SaaS instances
Additional customer-facing documents:
Maximo Asset Management - SaaS Security (Hosted on the IBM Cloud)
Each client implemented in a private VLAN in IBM SoftLayer
Access of end users and process users via a secured SSL (HTTPS) connection
Firewalls for secure access & isolation; Isolation of WAS and DB VMs using IPSEC firewall
Host Intrusion Detection to identify and eliminate any DoS attacks
Physical security includes 24 hour surveillance, perimeter security
All data centers are IBM owned and operated, and all staff are IBM employees
Received IBM Inter-Enterprise Security (IES) approval
IBM SmartCloud
SaaS Traditional