Maximizing the Value of Your Content

John Pomeroy, VP EMEA

Is your content delivering maximum value? DISCOVERY & LITIGATION

PRODUCT INFORMATION

DIGITAL ASSETS

INTRANETS & PORTALS

INVOICE PROCESSING

LOANS & POLICIES

RESEARCH & ANALYSIS

ENTERPRISE DOCUMENT LIBRARY

MEDICAL & PERSONNEL

RECORDS

GOVERNMENT RECORDS & ARCHIVES

CLAIMS & CARE

PROCESSING

“It’s not just about creating a well-curated library of content – you must provide ready access to users, in context, and as part of the business processes used to conduct day-to-day business.” - Ovum Research

“I need to find my stuff.”

Intelligently Activated Based on:

• WHO I AM• WHERE AM I IN THE PROCESS• WHAT I’M WORKING ON• WHO I’M WORKING WITH• WHAT I’M TRYING TO ACCOMPLISH

“I want my stuff to find me.”

How can you extract the most value from your content?

4 Ways to Maximize Value

1 Make It EngagingAccess, use and share with ease

Consumer-like search and usability Intuitive social and mobile features Collaborate inside and outside the organization

2Put It In ContextEnable content to find users, not the other way around

Understanding of user roles and access Make content smart Content and/or process-activated

3 Integrate It Connect content to the applications and processes used everyday

Easy application integration Simple process creation and optimization “No code” development and automation

4 Evolve ItEasily adapt to meet changing business needs

Highly extensible and open source On premises, cloud, or hybrid Adapt processes as business changes

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4 Ways to Maximize Value

1 Make It EngagingAccess, use and share with ease

Consumer-like search and usability Intuitive social and mobile features Collaborate inside and outside the organization

2Put It In ContextEnable content to find users, not the other way around

Understanding of user roles and access Make content smart Content and/or process-activated

3 Integrate It Connect content to the applications and processes used everyday

Easy application integration Simple process creation and optimization “No code” development and automation

4 Evolve ItEasily adapt to meet changing business needs

Highly extensible and open source On premises, cloud, or hybrid Adapt processes as business changes

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2

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Can your solution do all this?

90% open sourceAutomated management based on user role, content purpose, and their relationship

UsersProductivity Apps

Line of business AppsMobile AppsWeb AppsSolutions

SourcesFile storage

Operational systemsSystems of record

Cloud storageAuthoring applications

The Alfresco Advantage

Open Source Services & APIs

Open Source Services & APIs

Alfresco Content ServicesAlfresco Content Services

Intelligent Process EngineIntelligent Process Engine

On premises, cloud or hybrid

Lightweight, adaptable, repeatable best practices

Document management Digital asset management

Knowledge managementWeb content management Business process management

Legal document processing Information governance

Workflow

Claims processing

Compliance

Employee onboarding

Invoice processingCase managementEnterprise collaborationMedical records

Research and analysis

Engineering document management

Loan automation

Records management

Publishing

CONSISTENT BRAND

SECURECOLLABORATION

RAPID ACCESS

INNOVATIVE PRODUCTS

Digital assets Product documents Court documents Sales enablement

Nike

Value Driver

BRAND

Critical Content

DIGITAL ASSETS

Impact

INCREASED ASSET USAGE & VALUE• Digital asset management destination for 1 in 5 employees• Accelerates product go-to-market• Reduced 3rd party tools• Drive asset collaboration worldwide with internal and external

stakeholders“We chose Alfresco because of their technical expertise, product maturity and open developer community. The fact that they provide open source software is brilliant.”

Michelin France

Value Driver

SECURE COLLABORATION

Critical Content

PRODUCT MANUFACTURING DOCUMENTS

Impact

IMPROVED QUALITY• Improved collaboration around tire manufacturing documents• Improved compliance with retention policies• Encryption ensures security of company IP• Over 8M documents and 120,000 users

“Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”

Ministère de la Justice, France

Value Driver

RAPID ACCESS

Critical Content

COURT DOCUMENTS

Impact

IMPROVED COURTROOM EFFICIENCY• Records go from paper to digital, accessible within minutes• Improved process consistency system-wide serving

hundreds of courtrooms• Improved communication between the Ministry and its

constituents

Cisco

Value Driver

INNOVATIVE PRODUCTS

Critical Content

SALES ENABLEMENT INFORMATION

Impact

INCREASED PRODUCTIVITY• 50TB of content used by 40,000 monthly users• Improved ease-of-use and findability of content• Tightened security and compliance• Able to deliver new capabilities quickly

“Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”

DIGITAL ASSETS

INTRANETS & PORTALS

RESEARCH &

ANALYSIS

ENTERPRISE DOCUMENT

LIBRARY

RECORDS & ARCHIVES

Process

PRODUCT INFORMATION

Why AlfrescoComplete Solution

1,800

11,000,0007,000,000,000

Why AlfrescoTrusted

INDUSTRY LEADING COMPANIES

USERS

DOCUMENTS

120COMPETITIVE WINS

200

30,0002,000,000

Why AlfrescoOpen

PARTNERS

DEVELOPER COMMUNITY

COMMUNITY DOWNLOADS

90%

93%

Why AlfrescoLoved

CUSTOMER RENEWAL

CUSTOMER SUPPORT SATISFACTION

OUTSTANDING CUSTOMER SERVICE

Omega NorthFace Award

Acelerating Digital Transformation in Europe

Digital Transformation in Europe

“Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.”

Gartner, “What the Board of Directors Needs to Know about Digital Business

Alfresco’s customers are not just upgrading their ECM system to a new modern architecture. They are using Alfresco to enable new ways of

working, streamlining business processes, driving efficiencies, improving customer satisfaction and delivering competitive advantage.

Alfresco European CustomersGovernment

Finance

Manufacturing

Transportation & Utilities

Healthcare Commercial

Customer Success in Government• Internal Use

– Capture, management and retention of policy, correspondence & project document

– Automation of review and approval process including external participant

– Automation of FOI request capture, review, approval and response process

• Secure Cloud– Provision of secure access to other

departments and external bodies to relevant information

• Public Cloud– Citizens portal to facilitate requests

and post notifications

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Central &

Local

Customer Success in Emergency Svcs• Internal Use

– Automating the capture, management and processing of incident information

– Management, review and editing of TB’s of video from an ever increasing variety of source

– Integration with existing incident reporting systems

• Secure Cloud– Providing secure information as required

across the emergency service– Providing remote workers immediate

access via mobile devices to vital information at scene of incident

• Public Cloud– Incident reporting and notifications

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Em

ergency Services

Customer Success in Healthcare• Internal Use

– Automating the capture, management and processing of “Integrated Digital Patient Records”

– Integration with existing medical imaging and reporting systems

• Secure Cloud– Providing secure information as

required to other Patient Care Organisations

– Providing care workers immediate access via mobile devices to vital up to date information at point of care

• Public Cloud– Patient self service, advice, reporting

and notifications

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Healthcare

Digital Transformation in Financial Services

• Internal Use– Automation of review and

approval/rejection process– Integration with existing internal core

banking or policy management systems– Streamlining of new customer on-

boarding process to allow automated remote upload of required documents

• Secure Cloud– Secure access by Agents, Corporate

Client & IFA’s• Public Cloud

– Enable customer self-service, eg; targeted advice & recommendations, mobile claim submission (including images) & tracking of progress

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Financial Services

Customer Success in Utilities• Internal Use

– Automating the capture, management, retention and organisation of asset and customer information

– Automation of service change application review and approval/rejection process

• Secure Cloud– Enable remote mobile access to asset

information by maintenance engineers– Secure access by related utility service

providers to public works schedule• Public Cloud

– Enable self-service mobile customer service notification, enquiry & case tracking

Utilities

Is your content delivering maximum value?

• Do you have your most critical content accessible and under control?

• Have your business processes evolved within your company?

• Can you involve external parties easily in your business processes?

• Is your current system empowering or inhibiting the business?

• Are you fully leveraging cloud & mobile technologies?

• Is your content readily available - right time, right place, right people?

Consider the following questions…

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Alfresco - the only modern ECM platform built for today and ready for tomorrow.

Content in context Consumer-like search & usability

Secure & mobile collaboration

Modular & scalable architecture

Effortless Information Governance

SIMPLE

SMART

OPENCloud integration & sync

Highly extensible & open source

ECMECM BPMBPM

Powerful metadata, rules & relationships

Easy process (app) creation & analysis

Alfresco

Working with innovative companies to enable their digital transformation.

Thank youjohn.pomeroy@alfresco.comSkype - Johnrpom