maximize roi with upk
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
Oracle UPK Delivers Results
Reduced documentation development time by 75% for SAP implementation
60% reduction in online training material creation
Achieved efficiency gains of 80% to 90% in document preparation
Standardized application training for 60+ apps including SAP
Replaced six different content development tools to one
Gained a 100% return on investment in six months
Reduced test script creation time by 70% and help desk calls by 90%
Lowered training costs by 70%
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
An enterprise platform used by the Testing, Functional,
Training and Sustain teams to very quickly and efficiently create and maintain synchronized documentation, training and in-application performance support materials for your software implementations throughout the project lifecycle.
Project Efficiency & End User Adoption
What is User Productivity Kit (UPK)?
• Proven Technology• 11th version in 15 years• 4,000+ Customers • 4M+ Users Worldwide• Application Agnostic
OtherOther Partners &Partners &CustomersCustomers
ERPERP GISGIS InventoryInventory CRMCRM OperationsOperations ??????
UPK’s Value Throughout the Project Lifecycle
Once
Single Platform Provides Multiple Outputs
Record
* 22 Languages
Planning Execution Continual Improvement
• Writing -> Recording (8x)
• Reading -> Seeing/Hearing
• Guarantee participation
====================
• Right Solution Design
• Change Mgmt
• Project hrs
• User Adoption
• Standardization
• Changes propagate
• Just in Time Help (GPS/Movies)
• Reduce Support Cost
• Knowledge Management
Value Throughout the Project Lifecycle
Strategic Consistent Durable
Typical Process (50 step) – With UPK
Step Tool Who
Time Estimate
(Hours)
With UPK
(Hours)
Create UAT Test Script , load into Mercury Test Director
Excel /Mercury Test Director
Test Team 6 1
Develop business process document
MS Word/Snag IT SME 8 0
Create 2 modes of Simulation (manually add text)
Captivate Training 16 4
Create Training Manual Word/Snag IT Training 8 0
Create Job Aid Word/Snag IT Training 6 0
Create on-line help Robo Help SME/Training 8 0
Create Assessment HTML SME/Training 3 1
Record PowerPoint narration (overview courses)
WebEx Presentation
Studio
SME/Training 4 0
Post course, work instructions, etc., on SharePoint
SharePoint Training 6 0
TOTAL 65 hours 6 hours
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
End User Adoption Is Key to Value Realization
Source: NeoChange
Effective user adoption is the primary determinant of the success of a project implementation
Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
Value Throughout the Project Lifecycle
Why Customers Choose UPK:
• Automatic In-Application Performance Support integration with SAP, Microsoft, Oracle and other web applications
• Ability to Measure Organizational Readiness• Ease of Use to Develop and Edit content• Better Object recognition leads to Speed of Development• Ability to quickly update content with guided rerecord• Light on your IT Infrastructure
• No Flash Players or Plug-in for Sims or EPSS• Sims Play in low bandwidth environments• No services required to install or deploy• Deploy in existing IT environment
• All upgrades and updates included in maintenance• New version provide content conversion/upgrade support• Industry Leader with financial stability• Global 24*7, 27 Languages Customer Support
Successful EMEA Deployments Across Verticals
Healthcare & Pharmaceutical
Manufacturing & Processing Financial
CommunicationsMedia
Retail & Services Public Sector
Reduce Costs associated with software implementations• Rapidly create and deploy documentation, simulations, and performance support materials
with a single authoring session• Accelerate time to deployment with out-of-the box pre-built content• Reduce help desk costs with in-application performance support
Maximize ROI and mitigate risk through all phases of the project lifecycle• Faster recovery of upfront investment through accelerated adoption• Increase usage of enterprise applications through targeted learning• Reduce risk with single training platform for Oracle and non-Oracle applications
Drive user adoption and productivity• Accelerate user adoption through application training• Enhance user competency and compliance with multiple learning methods• Increase user productivity with just in time support
Only Oracle lets Qatar Foundation….
!!
Oracle UPK Value Proposition
