maximize cloud and application performance with hundreds of operations bridge integrations
TRANSCRIPT
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.1
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Maximize cloud and application performance with hundreds of operations bridge integrationsRene Solis – Citrix, Idan Harel – DoItWise, Stefan Bergstein – HP
June 2015
#HPDISCOVER
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Breakout session topics
Introduction
Do IT Wise:
A Citrix customer use case for integrations with HP BSM-OMi
Operations bridge integrations with multiple cloud platforms
Summary & QA
Do IT Wise:A Citrix customer use case
for integrations with HP BSM-OMi
Agenda• Introduction to Citrix
• Citrix IT environment
• Citrix monitoring challenges
• Connecting the dots with 3rd party integrations
• Dynatrace connector use case
Do IT Wise – About us.
• About 25 people around the world, located in Israel, Bulgaria and the USA
• Master service agreement with HP World wide
• Ex HP RND, PSO and Support veterans.
• HP Software R&D design partner
• 20+ years of service management experience
• Develop products - add on software for integrations with Solarwinds, CA Wily, Dynatrace, NewRelic, and more..
• HP Software education contributor
• We have designed solution "packaged" offerings that are easy to sell and rapid to consume
Citrix Systems - About us
• We have about 10,000 people around the world.
• We’re a SaaS Provider– Podio, ShareFile, CWC, G2M, G2W, G2P,
G2A, G2T
• Software Products– XenApp, XenDesktop, XenServer
• Application Delivery/Network Products– NetScaler, CloudBridge
Citrix Systems – Our IT Environment
• Six Datacenters around the world.
• IT Enterprise Cloud (Private).– CIAC, Cisco UCSD, HyperV
• About 7,000 servers.
• About 20 applications to include SAP, Informatica (MDM), Flexera, MS BizTalk Server.
• VoIP Avaya and Cisco.
• About 80 offices around the world connected by a mixture of MPLS and Internet.
Challenges to Monitoring
• Prioritized application monitoring based on the criticality of applications
• “Monitoring to fit all” approach costly and not aligned with business application requirements
• Inability to link Business Service disruptions to the underlying source
– Longer time to resolve, greater $ impact of downtime
• More flexibility and agility– Seeking on-demand pricing/flexibility based
on application/business service criticality
• Reduce cost & complexity– Solution build out, Ongoing Admin,
Operations Center
Citrix Network Operations Center Landscape
Citrix BSM Deployment
• All windows based servers.
• 1 BSMC
• 1 Dynatrace Connector
• 3 BSM Gateways
• 1 BSM Data Processing Server
• 1 Clustered MS SQL Server (Shared)
Citrix - Integrated 3rd Party Technologies
• MS SCOM
• DynaTrace
• NetScout
• Splunk
• AppDynamics
• NewRelic
The Goal...– CNOC Operations and Operations teams
should have a single location where all events are consolidated and correlated. This will allow them to identify patterns in events as they relate to an application or business service in order to decrease triage time and MTTR.
What is Do IT Wise Connector?• Integration tool for 3rd party systems – dynaTrace, Orion
Solarwinds, CA Wily
• Extracts data
• Provides filtering of the extracted data
• Converts it to suitable format for the HP BSM products
• Monitors the health of the data collection
• Has web UI for statistics
What does the package consist?• Engine for pulling data from the 3rd party systems
• Web UI for integration configuration
• Web UI for statistics and health monitoring
• Example BSM Connector policies
• Advanced documentation
What are the benefits of the connector?• Unified console for all the data
• Correlations between multiple data sources
• Service Level Agreements
• Advanced automation
• Suitable for NOC
• Ticketing
• Predictive analysis
Do IT Wise Connectorfor dynaTrace
The configuration UI
The DoITWise Connector UI
The flowD
o IT
Wis
e C
onne
ctor Pulls the data
from dynaTraceand converts it to suitable format for the BSM Connector
HP
BSM
Con
nect
or HP BSM data collector that forwards the collected data to HP BSM
HP
BSM Stores all the
collected data and provides multiple options for interactions with it – reports, dashboards, notifications, etc.
Data types
Topology• The structure of the dynaTrace
monitored objects and their relationships represented in the RTSM(CMDB)
Metrics • Metric data is available in various reports or for predictive analysis
Events• Alerts (events) are forwarded to BSM
event console and mapped to the corresponding Configuration Items
Topology
BSM RTSM
BSM Connector
dynaTraceMonitored objects –
Business applications, transactions or hosts
Pulls the topology periodically and delivers it by using custom topology
scripts
CIs and relationships
Alerts (Events)
dynaTrace
Alerts
BSM Connector
Mapping
Rules
BSM/OMiEvents Service health
Metrics
dynaTrace
Metrics
BSM Connector
Mapping
Rules
BSMMetrics Reports Service
health
Topology
Host Business ApplicationProcess
Details
Process
Host
Alerts in dynaTrace and events in BSM
Dynatrace Topology in BSM/OMi
Dynatrace Events
Dynatrace Topology in BSM/OMi
My BSM View of Dynatrace view
My BSM View of Dynatrace view
Service Health
Metrics in reports
Metrics in Service Health
Metrics in SHA
Possible extensions• Operations Analytics (OpsA) – Big data analysis, suitable for
the full transaction data baselining
• Service Level Management (SLM) – enables creating Service Level Agreements based on metrics and events, following their calculations and breaches
• End User Management (EUM) – extends the real user experience provided by dynaTrace for the Business Applications and Transactions by providing synthetic user experience
Operations Bridge Overview
Single view of Operations Data
Get insight about issues instantly and over time by using easy-to-understand HTML-5 dashboards that summarize service health.
Advanced Correlation
Unify the data from your existing management tools. Apply time, stream, and topology-based analytics with enriched rules to simple and runtime service models.
Dynamic Monitoring and Automation
Monitor and automatically respond to events with adjustments—including application onboarding—based on changes in the topology by using cross-IT domain reporting and forecasting that leverages a dynamic model of IT resources.
Management packs and Connectors
Apply monitoring automation to agent-based management packs, and leverage HP and third-party connectors to manage more than 100 IT application and infrastructure domains.
Operations Bridge Console – Event CorrelationUse role-based, customizable dashboard displays of health indicators, topology views, events, filtered categories, and a message browser with correlated root cause and symptom indications.
Operations Bridge Console - Interactive GraphsQuickly review multiple metrics related to IT services using event, metric, and topology data from HP and third-party tools.
Operations Bridge ConsoleAutomated IT Monitoring
Get enriched discovery and powerful monitoring of cloud, Big Data, databases, and popular applications with domain-specific reports and dashboards.
High Availability Concept
Gateway HA• Active-Active mode• Using Load Balancer• User sessions switch to
remaining GWs
Data Processing Server HA• Active-passive mode• Backup Server• High Availability Controller
o Automatic Failover
Topology-based event correlation gets to root cause faster
Event consolidation for all ticketing and notification (e.g., email / SMS)
HP Event Management360° view of application health
Manage multiple cloud platforms
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The Bridge to Operational Cloud Maturity
Traditional Data Center IT Operations
• Mix of VMWare and Dedicated Infra
• Values stability, compliance, and security
• Maximize business support effectively
• Cost efficient
Extend to Cloud Style of IT Operations
• Multi hypervisor strategy
• Multi cloud journey
• Support app developers
• Cloud Native apps
Server virtualization, VMware, Physical Public Cloud, OpenStack, Containers
New and extended technology, processes and new apps.
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Challenges of managing cloud platformsMonitoring, analyses, remediation, optimization
• Workload: performance, availability, security, compliance
• Cloud service health
• Virtual and physical compute, network and storage monitoring
Virtual and physical Infrastructure
Cloud service (IaaS, PaaS)
WorkloadsOS | middleware | apps | services
compute network storage
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Challenges of managing cloud platformsMonitoring, analyses, remediation, optimization
Guarantee continuous stability and performance of traditional workloads
transitioned into Cloud
Performance management and root cause identification for new Cloud
Native applications
Visibility and control of traditional applications and workloads
connected to newer Cloud Native environments
• Cover and manage additional technology layers
• Control and optimize shared resources among competing applications
• Users and applications itself decide when new services and workloads appear and disappear
• DevOps in charge of application and resource management
• Impact management in very heterogeneous environment
• Management across team boundaries
Virtual and physical Infrastructure
Cloud service (IaaS, PaaS)
WorkloadsOS | middleware | apps | services
compute network storage
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Why integrating cloud into HP Operations Bridge Out of the box | Available today | Expanding rapidly
Cluster
IBM LPAR
Oracle Ent. Linux
SunOne
Radia
SIM
Impact Manager
Value that includes:
• Automated discovery
• Automated monitoring
• Correlation rules
• Report packs
Brands that include:
• Infrastructure
• Applications
• Big data and cloud
• Ticketing integrations
• Third party integrations
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Integrated solution
Correlate Events Across All IT Domains
• Identify root causes and correlate events more easily across complex virtualized and cloud environments.
• Context built from IT topology, events, and metrics to automatically correlate events.
Extend Monitoring to All Systems
• 100 integrations enable automated monitoring
• Management pack and third-party connectors to extend the reach
HP OpsBridgeCorrelate, Biz Aware
Ticket Systems
HP OpsAnalyticsPinpoint, Predict
Ops Intelligence
Triage
Alert
Known Problems UnKnown Problems
HP Converged Infrastructure
HP OneViewInfrastructure Management
Private Cloud
HelionMonitoring Service
Virtual Infrastructure
HP vPerformanceViewer
Optimize, Reclaim, Model
Public & private Cloud
3rd party Cloud Monitoring Service
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OpenStack monitoring best practices (1/2)
Onboard OpenStack hosts• Production nodes automatically registered in CMDB.
• Standard systems availability, performance & capacity monitoring (OS & HW).
• Integration in event, ticket, remediation workflows.
Basic OpenStack service health• Auto discovery services and dependencies
• Active health checks. Trace failures.
• Monitoring of the OpenStack middleware (Rabbit, MySQL)
• Log management
Monitor Network and Storage• End-to-End Network fault/performance management including edge and core
• Discover virtual switches and their connectivity/association to VMs, Uplinks (on the Host)
• Health monitoring and performance for the virtual NICs
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OpenStack monitoring best practices (2/2)
Workload availability and performance • Passive monitoring of any virtual machine and potential host saturation or bottleneck situation.
• Automatically integrate tenant instances into monitoring.
• Workload OS and application infrastructure and monitoring.
• Measure and analyze application performance from outside and from different locations.
Analytics and remediation• Capture all OpenStack and workload metrics and logs in single repository to resolve root cause of failures fast and improve
operational performances.
• In case of faults or performance degradation, kick-off runbooks to analyze and resolve issue as automatically as possible
Monitor provisioning tasks • Active functional tests (create user, create volume, Launch instance, create snapshot, attached volume, ….).
• Track tenant build success rate and build times.
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Availability Zone 1
OpenStack service health checks - Example
Controller Node1 Controller Node2 Controller Node3
ComoputeNodes
Keystone
Horizon
Compute Nodes
Availability Zone 2
ComoputeNodes
Compute Nodes
VIP Region 1Horizon login check
Nova API
Glance
Keystone
Horizon
Nova API
Glance
Keystone
Horizon
Nova API
Glance
Keystone check
Horizon check
Nova API check
Local checks
Glance checkLocal checks Local checks
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Tools for building an integrate Cloud monitoring solution
Public Cloud:• HP Helion• Amazon Web services
Private Cloud:• HP Helion OpenStack (Icinga, Monasca)• VMware vCenter Ops mgr
Management Packs and integration:
Virtual infrastructure:• ESX, Hyper-V• KVM, XEN
• Monitor performance, capacity, and health.
• Drill down into specific performance bottlenecks or capacity issues.
• Trend server utilization across days, weeks, and a month
• Drill down to debug guest VM performance issues in real time
• Identify where to add new VMs optimize the environment
• Predict future capacity needs with usage forecasts and what-if planning.
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Summary & QA
© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.53
For more information
Attend these sessions
• What’s new in BSM, innovation tour and demonstrationsB1247
• Announcing HP Operations Bridge v10, with customers from Vancity and Arizona Public ServicesB827
• See how the all new OpsBridge Business Value Dashboard turns IT data into business insightDT952
Visit these demos
• HP Operations BridgeDEMO4545, 4546
• BigData Solution ZoneDEMO4114
• Tech ShowcaseDEMO5718
After the event
• Contact your sales rep
• www.hp.com/go/opsbridge
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© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.54
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© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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