Chapter 9

COMPLIANCE, AWARENESS, ASSURANCE

Maulia Jayantina Islami(23510095)

maulia@students.itb.ac.id

Presented on IT Strategic Planning Class-MCIO ITB 2011

BSC assure IT asset Aligned with Organization’s goal and Well managed so Risk can be minimized

IT assets

well-managed

efficient

productive

aligned

Minimize Risk

assure

“Most IT Departments utilize ineffective Project Managemet technique” ~Jessica Keyes~

needProject

Management Technique

Suceesful IT project

Survey ‘2000• 53 % overrun on schedule & budget• 31 % cancelled• 16 % completed on time

87 % over budget more than half45 % failed (didn’t get the expected benefit)88-92 % over schedule

The Proactive Risk Strategy

Risk Assesment

Critical Factors to Project Success

Chapter Agenda

How IT Project Management Fits into the BSC

Risk Awareness

Identify Risk by creating risk item checklist

Customer will change or modify requirements End Users lack sophistication Delivery deadline will be tightened End User resist system Server may not be able to handle larger number of user

simultaneously Technology will not meet expectation There is a larger number of users than planned End Users lack training The project team is inexperienced The system (security and firewall) will be hacked

THE PROACTIVE RISK STRATEGY

• Categorize Risks (Keil et al, 1998)

THE PROACTIVE RISK STRATEGY (contd.)

Customer will change or modify requirements

End Users lack sophistication Delivery deadline will be tightened End User resist system Server may not be able to handle

larger number of user simultaneously

Technology will not meet expectation

There is a larger number of users than planned

End Users lack training The project team is inexperienced The system (security and firewall)

will be hacked ……………… ………………

Project Risk

Technical Risk

Business Risk

Contoh

RMMM (Risk Mitigation, Monitoring, and Management)

THE PROACTIVE RISK STRATEGY TOOL

Tabel 9.2 Typical Risk Mitigation, Monitoring, and Management (RMMM) Plan

x.1 Scope and Intent of RMMM ActivitiesProject ini akan di-apload ke server, dan server ini diekspose ke dunia luar, sehingga perlu dikembangkan security protection….... (dst.)

x.2 Risk Management Organizational RoleManajer proyek harus menjaga effort dan schedule team agar sesuai jalur. Menjadi tanggungjawab bersama untuk proactive dalam mengantisipasi resiko yang potensial terjadi selama project berlangsung….. (dst.)

x.3 Risk Description

x.3.1 Description of Possible RisksBagian ini akan mendeskripsikan risks yang mungkin terjadi selama project berlangsung

Business Impact Risk: (BU)Software yang diproduksi tidak sesuai dengan kebutuhan dan permintaan client. Resiko ini akan berakibat pada bisnis jika produk tidak lagi sesuai dengan keseluruhan strategi bisnis dari perusahaan.

Customer Characteristic Risk: (CU)Kurangnya keterlibatan customer dalam project, dan customer tidak dapat bertemu dengan developer pada waktu yang tepat. Pengalaman customer terhadap produk yang dikembangkan dan kemampuan untuk menggunakannya juga termasuk di dalam resiko ini.

Development Risk: (DE)Resiko yang diasosiasikan dengan ketersediaan dan kualitas tools yang akan digunakan dalam membuat produk. Peralatan dari sisi client harus compatible dengan software yang akan dibuat.

RMMM Plan. Risk Table

THE PROACTIVE RISK STRATEGY TOOL (contd.)

No. Risks Category Probability (%) Impact

1 Customer will change or modify requirements PS 70 22 Lack of sophistication of end user CU 60 33 Delivery deadline will be tightened BU 50 24 Technology will not matc expectation TE 30 15 Inexperienced Project Team ST 20 26 Server may not be able to handle a larger number

of users simultaneouslyPS 30 1

7 System (security and firewall) will be hacked BU 15 2

Sample RMMM Strategy

Table 9.3 Sample RMMM Strategy

Project Risk RMMM Strategy

Budget sebagian besar dikontribusikan untuk area desain dan development yaitu subsistem database. Oleh karena itu jadwal dan personil akan disesuaikan untuk meminimalisasi efek dan maksimalisasi keuntungan yang seharusnya didapat. (dst…….)

Technical Risk RMMM Strategy

Menambahkan 2 senior software engineer yang berpengalaman dalam web based application. Untuk memenuhi tenggat waktu yang diberikan dan kesesuaian hasil, maka kemajuan project akan dimonitor secara ketat. (dst……)

Business Risk RMMM Strategy

Untuk mengantisipasi kurangnya dukungan oleh manajemen senior terhadap project team, maka team akan berjuang keras untuk menunjukkan positive attitude selama meeting dengan customer, sama baiknya dengan menunjukkan performa kerja yang professional. (dst……..)

THE PROACTIVE RISK STRATEGY TOOL (contd.)

RMMM Risk Information Sheet (williams et al., 1997)

CONTOH

THE PROACTIVE RISK STRATEGY TOOL (contd.)

Table 9.5 CSF Project Chart

No Business ProcessCritical Success Factor

1 2 3 4 5 6 Count QualityP1 Measure delivery performance by suppliers X X 2 B

P2 Recognize/reward workers X X 2 DP3 Negotiate with suppliers X X X 3 BP4 Reduce number of parts X X X X 4 DP5 Train supervisors X X 2 CP6 Redesign production line X X X 3 AP7 Move parts inventory X 1 EP8 Eliminate excessive inventory build-ups X X 2 CP9 Select suppliers X X 2 BP10 Measure X X X 3 EP11 Eliminate defective parts X X X 3 D

RISK ASSESSMENTAvoid the risk by Evaluating the Critical Success Factor (CSF) of business or business line

Table 9.5 CSF Project Chart

No Business Process

Critical Success Factor

1 2 3 4 5 6 Count Quality

P1 Measure delivery performance by suppliers X X 2 B

P2 Recognize/reward workers X X 2 D

P3 Negotiate with suppliers X X X 3 B

P4 Reduce number of parts X X X X 4 D

P5 Train supervisors X X 2 C

P6 Redesign production line X X X 3 A

P7 Move parts inventory X 1 E

P8 Eliminate excessive inventory build-ups X X 2 C

P9 Select suppliers X X 2 B

P10 Measure X X X 3 E

P11 Eliminate defective parts X X X 3 D

Figure 9.1

CSF Priority Graph

QUALITY

PRIORITY

RISK ASSESSMENT (contd.)Divide business process priority

WHAT’S CRITICAL TO PROJECT SUCCESS

Critical Factor to prject Success

Proper Standard

Effective Communication

Ethics

Organization

Legal

Technical

Being Political

• Effective Communication

Make people comfort to talk

Understand end-users Write effectively with proper style Meaningful presentation Clear articulations Mediate disputes Understand politics & organizations

WHAT’S CRITICAL TO PROJECT SUCCESS

• Proper utilization of standards

WHAT’S CRITICAL TO PROJECT SUCCESS (contd.)

• Ethics

ETHICS

fair

impartial

Honest

forthright

WHAT’S CRITICAL TO PROJECT SUCCESS (contd.)

• Being Political Identify opposants. Why? How? Write agreements + report

(audit trails) Speak directly & truthfully Clarify rumors Solid rationale decisions

WHAT’S CRITICAL TO PROJECT SUCCESS (contd.)

• Technical Right Technological Skill adequate resource

WHAT’S CRITICAL TO PROJECT SUCCESS (contd.)

• Legal

WHAT’S CRITICAL TO PROJECT SUCCESS (contd.)

FURTHER READING

Thankyou