matza_career_highlights
TRANSCRIPT
Michael Matza – Customer Experience Executive and Strategist Extensive leadership and consulting as Entrepreneur and Customer Champion
Providing Insights AND Delivering Results
2000
1999
1996
1994
1989
1992
2002
Wharton Executive Education Program
Founding team-member
of the AT&T Universal Card
Created consumer catalog &
business for The Vatican
Served as COO for Bombardier launched
private label card, loan and lease
business
Introduced innovative alternative HealthCare
card solution
At eCharge™ led pioneering ePayments
company for online purchasing
2003
Division Executive
Service Excellence
and Customer Experience at JPMC/WaMu
2009
Process improvement
programs built on the customer
journey driving business metrics
& strategy
At SONY, led multi-
disciplined new product
development team
Michael [email protected]
AT&T MRM & Associates JP Morgan Chase Maritz Research PwC
2015
Lead & provide SME Digital CX
strategy and tactical
programs @ PwC