matt benedict j. badillo service consultant certified ...€¦ · matt benedict y o u r v e h i c l...

Matt Benedict

Y O U R V E H I C L E

Date

9/20/2013

License #VIN #

1G1JF52F637276091

Odometer

194,553

Engine Type

2.2L 4-cyl F DOHC (MFI)

Model

CavalierChevrolet

MakeYear

2003

O U R V A L U E D C U S T O M E R

Service Consultant

J. Badillo

Certified Technician

Thank you for choosing our service department to handle your vehicle's service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle's service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible.

We are pleased to present to you a "Know Your Vehicle" report today. It's important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle's health to make sure it is operating at it's optimum levels. This bumper-to-bumper inspection report will help you better understand your vehicle's performance and health. Staying on top of your vehicle's health is vitally important to ensuring your safety on the road.

Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do everything we can to put your mind at ease and keep you and your family safe on the road.

Vehicle Care Commitment

It's about "Peace of Mind..."

How we give you "Peace of Mind..."To help you understand what your vehicle needs to stay in top operating condition, we:

· Perform a world class visual inspection on your vehicle every visit

· Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe youshould know about your vehicle based on its odometer reading and time on the road

· Make recommendations and complete a Treatment Plan for your vehicle

· Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows:Pass - Items are new or "like new" and do not require service at this timeCaution - Items that are dirty or showing signs of wear and would benefit from being serviced soonFail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately

DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report.

Van Chevrolet - TX

1700 I-35 Carrollton, TX ● (972) 389-6700 ● www.vanchevytexas.com3377226

Original Customer RequestsThe following is what you requested we perform or investigate regarding your vehicle:

A. VAN CHEVROLET PRE-OWNED INSPECTION

REPLACE RADIO.

DIAG TRACTION LIGHT.

REPLACE DASHBOARD.

DIAG OIL SEEP BY INTAKE MANIFOLD GASKET.

DIAG TICKING NOISE ON MOTOR.

REPLACE BROKEN BOLT.

B. LUBE, OIL & FILTER CHANGE

C. 27 POINT INSPECTION

D. DECAL, LICENSE PLATE FRAMES AND INSERTS

Van Chevrolet Courtesy InspectionPackage ResultsFailed Task Observation Recommendation

Inspect taillight, turn signal, side marker,and license plate lights

• Found burned out right sidemarker bulb• Found burned out left sidemarker bulb

• Replace right side marker lightbulb• Replace left side marker lightbulb

Measure right rear tire tread depth 3/32" or less

Measure left rear tire tread depth 3/32" or less

Inspect overall tire wear and condition Both rear tires worn belowminimum specifications

Mount and balance 2 new reartires

Inspect instrument cluster warning lamps Found traction control lightilluminated

Diagnose traction controlwarning light

Cautioned Task Observation Recommendation

Inspect all vehicle wiper blades Found windshield wiper bladesstreaking

Replace windshield wiper blades

Check automatic transmission fluid leveland condition and check for leaks

Found automatic transmissionfluid to be contaminated/burnt

Perform automatic transmissionfluid exchange service

Check brake fluid level and condition andcheck for leaks

Found brake fluid to bedirty/contaminated

Perform brake system fluidexchange

Check power steering fluid level andcondition and check for leaks

Found power steering fluid to bedirty/contaminated

Perform power steering systemfluid exchange service

Van Chevrolet - TX


Cautioned Task Observation Recommendation

Check engine coolant level and conditionand check for leaks

Found coolant to be diluted Perform coolant fluid exchangeservice

Inspect air cleaner element Found air cleaner element to bedirty

Replace air filter element

Measure left front tire tread depth 6/32": Inspect tire next service

Measure right front tire tread depth 6/32": Inspect tire next service

Measure front brake lining thickness 6 mm: Inspect brakes nextservice (disc brakes)

Measure rear brake lining thickness 2 mm (drum brakes)

Inspect wheel bearings Found right front wheel bearingto be noisy/worn/loose

Replace right front wheel bearing

Inspect steering and sway bar components • Found worn out left outer tie-rod end• Found worn out right outer tie-rod end

• Replace left outer tie-rod end• Replace right outer tie-rod end

Passed Task Observation Recommendation

Fill windshield washer fluid Found washer fluid level low:Filled to proper level

Perform battery performance test Battery passes performance test

Passed TasksInspect hazard light operation Inspect brake light operation Inspect back-up light operation

Inspect taillight, turn signal, and sidemarker assemblies for cracks anddamage

Inspect fog lights and headlight low andbright beam operation

Inspect dash and interior lights

Inspect windshield wiper and washeroperation

Inspect heat and air conditioningoperation

Check engine oil level and condition andcheck for leaks

Check horn operation Fill windshield washer fluid Perform battery performance test

Inspect engine mounts Inspect battery terminals and cables Inspect ignition wires and spark plugs

Inspect accessory drive belts Inspect all hoses and clamps Check and adjust front tire pressure

Check and adjust rear tire pressure Inspect brake calipers and wheelcylinders

Inspect exhaust system for leaks,damage, and loose parts

Inspect axles, driveshaft(s) U-joints andCV joints/boots

Inspect transmission mount(s) Inspect fuel tank, lines, and connections

Inspect brake system components Inspect suspension components

Van Chevrolet - TX


Our technicians recommend the following services for your vehicle.

Recommended Services

Original Customer Requests Status Cost Declined Approved

A. VAN CHEVROLET PRE-OWNED INSPECTION $115.00 X

REPLACE RADIO. (FOUND RADIO TO BE MISSING.) $587.69 X

DIAG TRACTION LIGHT. (TRACTION OFF LIGHT ISON.) $115.00 X

REPLACE DASHBOARD. (FOUND DASH TO BECRACKED.) $115.00 X

DIAG OIL SEEP BY INTAKE MANIFOLD GASKET.(FOUND OIL SEEPING BY INTAKE MANIFOLDGASKET.)

$115.00 X

DIAG TICKING NOISE ON MOTOR. ('FOUNDMOTOTR TO HAVE A TICKING NOISE.) $115.00 X

REPLACE BROKEN BOLT. (FOUND BROKEN BOLTON EXHASUT FLANGE AFTER CATALYTICCONVERTER.)

$115.00 X

B. LUBE, OIL & FILTER CHANGE $50.00 X

C. 27 POINT INSPECTION $0.00 X

D. DECAL, LICENSE PLATE FRAMES AND INSERTS $40.00 X

Subtotal $1,367.69 $1,162.69 $205.00

Inspection Recommendations Status Cost Declined Approved

Diagnose traction control warning light (Found tractioncontrol light illuminated) Fail $345.00 X

Mount and balance 2 new rear tires (Both rear tires wornbelow minimum specifications) Fail $209.00 X See AI-23

Replace right side marker light bulb (Found burned out rightside marker bulb) Fail $37.50 X See AI-41

Replace left side marker light bulb (Found burned out leftside marker bulb) Fail $37.50 X See AI-41

Subtotal $629.00 $629.00

Replace windshield wiper blades (Found windshield wiperblades streaking) Caution $36.50 X See AI-20

Replace air filter element (Found air cleaner element to bedirty) Caution $62.95 X See AI-28

Replace right front wheel bearing (Found right front wheelbearing to be noisy/worn/loose) Caution $471.50 X See AI-45

Van Chevrolet - TX


Inspection Recommendations Status Cost Declined Approved

Perform coolant fluid exchange service (Found coolant to bediluted) Caution $139.99 X See AI-59

Perform automatic transmission fluid exchange service(Found automatic transmission fluid to becontaminated/burnt)

Caution $188.00 X See AI-60

Perform power steering system fluid exchange service(Found power steering fluid to be dirty/contaminated) Caution $109.95 X See AI-62

Perform brake system fluid exchange (Found brake fluid tobe dirty/contaminated) Caution $99.99 X See AI-63

Replace left outer tie-rod end (Found worn out left outer tie-rod end) Caution $197.00 X See AI-101

Replace right outer tie-rod end (Found worn out right outertie-rod end) Caution $197.00 X See AI-101

Subtotal $1,502.88 $1,502.88

Totals, Taxes and Fees Cost Declined Approved

Estimate Subtotal $3,499.57 $3,294.57 $205.00

Shop Fees $49.88 $27.68

Tax $288.71 $16.91

Estimate Total $3,838.16 $249.59

see the "Additional Information" sectionFor "See AI-" items

We searched our database for specification and capacity information and found the following:

Specifications & Capacities

Description Specification

Spark plugs Electrode gap = .042 inches

Fuel Tank 14.1 US Gallons

TransmissionDEXRON®-VI Automatic Transmission Fluid OE PartNo/Spec: GM P/N 88861003 (4T40-E)

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Additional Information

Van Chevrolet - TX


** The following section may contain instructions for servicing various components of your vehicle. These arean overview of the process that will be performed by a skilled technician in our shop. They are not intended tobe a guide for a “do-it-yourself” operation.

The ability to drive safely interests all of us. Having a clean windshield is a necessity forsafe driving. Most driving decisions are dependent on the driver having a clear view ofthe road ahead. Worn or torn wiper blades do not effectively clean the windshield, and adirty windshield can obstruct the drivers view, possibly resulting in an accident.

Significance:

Impaired view fromworn wiper blades

New wiper blades

AI-20

Remove the wiper blade inserts from the wiper arms following the vehiclemanufacturer's instructions (found in the owner's guide). Install new wiper blade insertsonto the wiper arms. Thoroughly clean the windshield.

Operation Description:

Windshield wiper blade replacement

Advantage:

Most wiper blade manufacturers recommend replacing your wiper blades or wiper bladeinserts every 6 months or 6,000 miles. Something as simple and as inexpensive asreplacing your windshield wiper blades will make your driving experience for you andyour family a safer one.

Your vehicle's tires are the only connection between your vehicle and the road. Safevehicle operation depends on your tires being in good condition. If your tires areneglected, the tread can wear completely away, leaving the tire bald and often exposingthe steel cords. Not only is this condition dangerous, it is also unlawful in many states.Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate,and can adversely affect the manner in which your vehicle performs. A tire with anabnormal tread wear pattern will no longer contact the road the way that it was designedto, and this condition can be dangerous, especially during adverse road conditions.

Significance:Signs of irregular tire

wear

New tire

AI-23

Raise the vehicle using an automotive lift. Remove the rim and tire assembly from thevehicle. Remove the tire from the rim. Install a new valve stem assembly. Install a newtire on the rim. Inflate the tire to recommended pressure. Balance the tire and rimassembly on a computer-aided dynamic tire balancing machine. Reinstall the tire and rimassembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer’sspecifications.


Tire replacement

Advantage:

Replacing worn tires is part of vehicle maintenance that is necessary to ensure that yourdriving experience is as safe as possible. Besides the obvious safety benefits, tires thatare in good condition and properly inflated to the correct air pressure can increase theoverall fuel economy and help provide a comfortable ride.

Van Chevrolet - TX


A dirty or clogged air filter can affect the fuel economy and overall vehicle performance.Both diesel and gasoline powered engines are designed to maintain a specific air-fuelratio. A restricted air filter can affect the way the engine maintains the correct air-fuelmixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability candeteriorate rapidly.

Significance:Dirty and restricted air

filter

New air filter

AI-28

Remove the air filter element from the air filter housing. Clean the air filter housing andinspect the fresh air duct hose for damage, dirt, or obstructions. Inspect the warm airintake hose for signs of deterioration. Install a new filter element, and then reinstall theair filter housing access panel.


Air filter replacement

Advantage:

Replacing your air filter element is a quick and effective way to keep your enginerunning at its peak performance. A clean air filter helps your engine work moreefficiently by letting the airflow get to the engine with no restrictions. A clean air filtercan also prolong the life of your engine.

Lighting systems are required on all vehicles by both state and federal laws. Lights are amajor contributor to your safety, not only by allowing you to see the road in front of youat night, but also by allowing other vehicles to see you. The value of having fully-functioning lights far outweighs the cost of replacing burned-out light bulbs. The cost isnormally less than the inconvenience and can also prevent you from receiving a trafficcitation.

Significance:

Burned-out light bulbs

New light bulb

AI-41

Perform a function test of entire lighting system. Visually inspect the headlamps, highand low beams, hazard signals, turn indicators, parking lights and brake lights. Removeand install new light bulbs as needed to repair inoperative vehicle lamps.


Bulb replacement

Advantage:

The vehicle lighting system is an important safety feature of your car. Replacing burnedout light bulbs is an inexpensive way to ensure that your driving experience is a safe one.

Van Chevrolet - TX


The vehicle's wheel bearings allow the wheels to rotate with low resistance and friction.Modern wheel bearings are usually tapered roller bearings that are matched to aprecision-machined race. High quality wheel bearing grease is used so that the greasecan stand up to the high temperatures generated from today’s aggressive disk brakesystems. Some wheel bearings are serviceable and can be repacked with grease, whileothers are non-serviceable, or sealed units. A worn out wheel bearing will usually makea lot of resonating noise that will transfer to the interior of the vehicle. If a worn outwheel bearing is neglected, it can seize up, causing your vehicle to lose control, or beunable to move. When this happens, it is likely that the seized bearing has causedirreparable damage to the spindle or hub, resulting in an expensive repair bill, and a lotof vehicle down time.

Significance:

Wheel bearing failure

New wheel bearing

AI-45

Raise the vehicle on a professional automotive lift. Remove the rim and tire assemblyfrom the vehicle. Remove the wheel bearings according to the vehicle manufacturer’srepair instructions. Remove the damaged wheel bearing. Pack the wheel bearing with ahigh quality wheel bearing grease recommended by the vehicle manufacturer. Reinstallthe wheel bearing, replacing the wheel seal as necessary. Adjust the wheel bearing hold-down nut according the vehicle manufacturer’s specifications. Reinstall the wheel andtorque the lug nuts using a torque wrench to the factory specification. Note that somenew vehicles come with a sealed bearing and hub assembly that does not allow forgrease to be added. In these cases, the assembly must be replaced if wear is present.


Wheel bearing replacement

Advantage:

Replacing a worn out wheel bearing is an essential repair to ensure that your vehicle issafe to drive. Aside from the safety issues, a neglected wheel bearing can damage othercomponents of your drivetrain, resulting in expensive repairs.

Clean vs. dirty, acidiccoolant (antifreeze)

Coolant flush equipment

AI-59

Some coolant may be in such poor condition that a coolant flush is necessary to removethe corrosion and deposits that were created in the engine and the radiator. If so, anapproved coolant removal and cycling machine is required for this procedure. Ourtrained technician will connect the vehicle to a state-of-the-art machine and add a cleanerto safely remove rust, sludge and scale deposits. Once the system has been cleaned, thetechnician will install a new coolant-and-water mix, along with a conditioner to protectthe cooling system. Once this is finished, the engine will be allowed to run until itreaches normal operating temperature and then the fluid will be checked and adjusted ifnecessary.


Coolant fluid exchange service

Van Chevrolet - TX


The engine’s coolant pulls the heat from the engine and then dissipates the heat when itenters the radiator. The engine's cooling system is a complex system comprised of manycomponents and materials. The most common materials used are aluminum, plastic,copper, brass, rubber, and steel. The engine coolant must be compatible with all of them.The engine coolant is designed to transfer heat, stop corrosion, and provide a lubricantfor the water pump seal. Old antifreeze can become acidic. The combination of acidicfluid and the dissimilar alloys in the cooling system actually creates a crude battery. Thiscondition can cause accelerated corrosion of these materials. Changing the coolantaccording to a preventative maintenance schedule will prevent this acidic condition, andhelp prevent corrosion, and expensive future repairs.

Significance:

Clean vs. dirty, acidiccoolant (antifreeze)

Coolant flush equipment

AI-59

Advantage:

Replacing the engine coolant as a part of a scheduled maintenance program is essentialto your vehicle's reliability and longevity. New engine coolant has a non-acidic, non-corrosive PH level that will not destroy your cooling system components. The use ofproper engine coolant will help keep your engine from overheating, and can help preventthe engine from freezing during cold weather conditions.

When was the last time you had your vehicle’s transmission serviced? Have youexperienced slipping, hard shifting, or chattering? All of this can indicate that anautomatic transmission flush service is needed.

Significance:

Valve body spool withheavy build up

Valve body spool aftertransmission service

AI-60

Using a state-of-the-art machine, one of our specially trained technicians will use a safeand effective cleaner to dissolve and suspend the varnish and gums in the transmission,valve body, torque converter, pan, filter element, transmission lines, and transmissioncooler. The technician will then flush the entire unit of all old fluid and suspended debrisand install new transmission fluid of the proper specification and fortify the new fluidwith seal conditioners, oxidation inhibitors and friction modifiers. Finally, he will run thevehicle to operating temperature and ensure that the automatic transmission fluid is filledto the correct level.


ATF fluid exchange without filter

Advantage:

By having your automatic transmission cleaned and its fluid replaced every 2 years or30,000 miles, you can keep the transmission running efficiently, restore transmissionfluid circulation, help prevent overheating, smooth shifting and transmission operation,and reduce transmission wear. All of this helps you avoid costly future repairs to thetransmission.

Van Chevrolet - TX


If you have experienced steering pump noises, hard or erratic steering, or pump leaks, it'sprobably time to have your vehicle’s power steering system serviced. The power steeringpump produces high pressures (between 800–2,000 lbs./400 – 1‚000 kg, depending onmodel) and high heat. Heat + pressure = fluid breakdown/failure; fluid failure = powersteering pump and/or rack failure; power steering pump and/or rack failure = costlyrepair.

Significance: Power steering spoolvalve with hardened

cracked seals

Grooves worn into thehousing by hardened

seals

AI-62

One of our skilled technicians with specialized equipment will use a powerful cleaner todissolve and suspend the varnish and gums in your vehicle’s power steering unit andthen flush the entire unit of all old fluid and contaminants and install new high-tech fluidfor both conventional sector and rack and pinion. Finally, the technician will road testyour vehicle.


Power steering fluid exchange service

Advantage:

Our power steering service will alleviate steering squeal caused by sticking valves,correct that jerky feeling on the steering wheel, help prevent fluid leaks, and reducewear.

Does your vehicle’s brake pedal feel “spongy”? Brake fluid becomes contaminated overtime and use. Heat and moisture can cause brake failure. Contaminated fluid leads toexpensive repairs.

Significance:Harmful deposits on

brake master cylinderpiston assembly

Brake fluid before andafter service

AI-63

One of our skilled technicians will check the condition of your vehicle’s brake fluid and,if necessary, remove contaminated fluid from the brake lines and master cylinder,replace the old fluid with appropriate brake fluid. The entire brake system will beinspected for leaks, master cylinder corrosion, worn pneumatic parts, harmful varnishbuild-up, broken or rusted bleeder valves, worn rotors and drums, and air in the brakelines.


Brake fluid exchange service

Advantage:

Worn-out, oxidized brake fluid causes corrosion and harmful deposits and varnish buildup. A brake flush service should be performed when your brake fluid showscontamination or every 30,000 to 40,000 miles.

Van Chevrolet - TX


Problems with the tie rod ends cause changes in wheel alignment. This wheel alignmentchange causes uneven tire wear and loss of directional stability. Tie-rod ends are veryimportant parts of the front suspension. They allow movement of the suspension to occurwhen driving over bumps, and while turning. They also keep your vehicle going straightdown the highway. If a worn tie-rod end is not replaced in a timely manner, your vehiclecan become unsafe to drive. If a worn tie-rod end breaks while you are driving, you maynot be able to control or steer your vehicle, and run the risk of getting in an accident ordoing additional damage to your vehicle.

Significance:

Corroded tie-rod end

New tie-rod end

AI-101

Lift the vehicle. Remove the tie-rod end according to the vehicle manufacturer’s specificrepair information. Install the new tie-rod end. Grease the new tie-rod end as required.Reinstall the wheel and torque the lug nuts to the vehicle to the manufacturers’specifications. Perform a complete wheel alignment. Take the vehicle for a test drive.


Tie-rod end replacement

Advantage:

Even with slightly worn tie-rod ends, you will wear out your tires prematurely. A vehiclewith worn out suspension components, such as tie-rods can be unsafe to drive.Maintaining your front suspension helps keep your vehicle safe and reliable.

Van Chevrolet - TX


PROACTIVE DELIVERY VERIFICATIONI want to ensure that I provided an overall servicing experience here today that has left you completelysatisfied. If I have not done by job in such a manner that you would return for service and would recommendthe dealership to a friend, relative, or co-worker, please tell me now and allow me an opportunity to correctmy failures and shortcomings.

I am personally accountable and responsible for:

· Acknowledging and Greeting you in a professional, courteous, and prompt manner.

ü Writing up your service requests in a satisfactory manner

ü Conducting a walk-around inspection of your vehicle in your presence

ü Reviewing the Manufacturer’s maintenance requirements with you

ü Offering a courtesy multi-point inspection of your vehicle

· Completing services timely and keeping you informed during this visit.

· Amenities provided in the customer waiting area.

· Informing you of the status of your vehicle and ensuring it was ready when promised.

· Offering helpful solutions and providing the expected value.

· Meeting the estimate given and ensuring the charges were fair.

· Reviewing your completed Repair Order openly and completely.

ü Explaining all services and repairs performed on your vehicle

ü Reviewing all charges for parts, labor, and the total invoice for this visit

COMMENTS:

A. Most Powerful and Effective way to Address and Resolve Concerns

B. Use to Counsel, Train, and Strengthen our Employees

C. Helps Us Become the Dealership You Deserve and We Want To Be

My Service Consultant reviewed the attached repair order with me, and reviewed my Multi-Point Inspection sheet with me.

My preferred method for post-service follow-up is:

Mobile Work Home Mail E-mail Verification

___________________________________ ___________________________________

Customer Acknowledgement Van Chevrolet Service Advisor

matt benedict j. badillo service consultant certified ...€¦ · matt benedict y o u r v e h i c l...

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