matrix eternity hospitality pbx_presentation

Warm Welcome

The Communication Lifeline of Hospitality

Industry

Hotels – Requirements

Reduce Operational Costs and Overheads

Increase Staff Efficiency

Increase Staff Responsiveness to Customers

Enhanced Customer Satisfaction

Increase Revenue from each walk-out Customers

• Matrix an established brand for Hotel Communication Systems for Hotels of small to

medium sizes, worldwide.

• Matrix Products are installed across 30 countries through the network of more than 500

channel partners in many leading Hotels and Hotel chains

• Matrix Hospitality solution comprises diverse network support to enable hoteliers to better

utilize their existing resources

• A wise alternative for Hoteliers to protect their Investment for years

Matrix – Hospitality Solution

Matrix ETERNITY – a comprehensive solution for HotelsIdeal for Hotels, Motels and Hospitals (up to 400 Rooms)

Efficient Call Management

Innovative Guest Services

Value Added Hospitality Features

Support for Leading PMS and CAS Interfaces

Quick Installation Using Innovative Installation Wizard

Simple Front Desk Management

Matrix – Hospitality Solution

Target Customers

Full-Services Starred

Hotels

Limited Services Hotels

Motels

Guest-Houses and Inns

Hospitals

Nursing Homes

Matrix – Hospitality Configuration

Benefits

Maintain Continuous Communication

with Guests

Quick and Impressive services to

Guests

Effective Room Monitoring

Effective Management of Hotel Assets

and Resources

Optimized Staff Management

Efficient Reception of Guests

Solution for All Size Hotels

Small Hotel & Motels•Up to 40 Rooms

ETERNITY PE

Medium Hotels•Up to 200 Rooms

ETERNITY GE

Large Hotels•Up to 400 Rooms

ETERNITY ME

System Architecture•Digital 100% Non-Blocking

Universal Connectivity•CO-PSTN•ISDN BRI/PRI, T1/E1•VoIP and GSM/3G•Auxiliary Ports

High Level of Integration•Third-party PMS and CAS, Voice Mail

Built-in Functionality•Hotel features, Auto-Attendant, Multi Channel Conferencing

Flexibility•Modular and field expandable design

Reliability•Field Proven solution with the alternative of Redundancy

Matrix – Hospitality Solution – Technology

Model Rooms Ports IP UsersETERNITY PE3SP 20 24 50

ETERNITY PE6SP 40 48 50

ETERNITY GE6S 100 120 500

ETERNITY GE12S 200 240 500

ETERNITY ME10S 300 324 1000

ETERNITY ME16S 400 516 1000


Hotels up to 40 Rooms



ETERNITY GE12S

ETERNITY GE6S

ETERNITY PE3SPETERNITY PE6SP

ETERNITY ME16SETERNITY ME10S

ETERNITY - Universal Connectivity

GSM3G

PSTN

Internet

SLT

DKP

Voice Mail

DIP

DOP

EthernetUSB/RS-232C

Sensor

Door Lock

CO

ISDN - BRI

ISDN - PRI

AIP

AOP

External Music

Public Address System

VSAT

E&M

VoIP

IP Phones

ETERNITY

User Terminal SupportSingle Line Phones for Guest Rooms

Digital Key Phones for VIP Guest Rooms

IP Phones for VIP Guest Rooms

Direct Station Selection (DSS) Console for Front Desk Operator

PC Based Key Phone for Front Desk Operator



EON48S2X24 Characters LCD

EON48P6X24 Characters LCD

EON – a feature rich Digital Key PhoneSwivel LCD

16 Programmable Keys

17 Touch-Sense Keys

Touch-Sense Navigation and Feature keys

Full Duplex Speaker Phone

Headset Interface

Multi-language Support

LCD Contrast and Brightness Control

Multiple Call Handling – EON48P

3-Position Desktop Mounting

Wall Mounting

SETU VP – a feature rich IP phoneSwivel LCD3 SIP Accounts2 Ethernet PortsProgrammable KeysTouch Sense Navigation and Feature keysVoice Mail KeyConferenceMessage Wait IndicationAuto Answer with Headset InterfaceG.711, G.722, G.723, G.726, G.729ABDHCP, PPPoE, NAT and STUNAuto ConfigurationWeb based configuration

SETU VP248PE6x24 Characters LCD

SETU VP248SE2x24 Characters LCD


Direct Station Select (DSS)64 Keys for Direct Station SelectionDual Color LEDs for Port StatusDSS16X4 Use One DKP Port


DSS 16X4

For EON48

PC Based Digital Key Phone

20 Programmable Keys

Use One DKP Port

Dual Color Button Display for Port Status

148 Keys for Direct Station Selection

EONSOFT

With PC based Operator Console


Hotel Software – OverviewBuilt-in Comprehensive set of Hotel Features

Easy Installation Wizard

Real-time information display e.g. Guest room status, service staff, alarms, etc.

Easy to Operate Front Desk wizard – time saving feature for Front Desk Operator

No need of additional application – web-based configuration and operation

Works easily with third-party PMS and CAS (over COM port and Ethernet port)

Multi-Language Support

Hotel Software – Front Desk Wizard

Helps to Perform Guest Management Functions Such as: Check-In/Check-Out the Guest

Set/Cancel Wake-Up Calls for the Guest

Block /Allow Room-to-Room Dialing

Set/Cancel Call Forward for the Guest

Set/Cancel Do-not-Disturb (DND) for the Guest

Enable/Disable Message Wait Function

Print Hotel Reports Wake-Up Calls, Reminders, Occupancy and Room Clean Status

Print Hotel-Motel Activity Log

Re-Print Check-Out Reports

Delete Call Details on Check-Out

Shift Guests from One Room to Another


Hotel Software – Front Desk Wizard


Hotel Software – Hotel Features

Check-In and Check-Out

Check-In Profile

Customer Profile

Call Block, Call Privilege

Call Budget

Call Forward

Do Not Disturb (DND)

Clean Status

Floor Service

Guest In and Guest Out

Guest Name and Title

Guest Number

Guest Search


Guest Shift

Guest VIP Status

Hotel Name

Hotel-Motel Activity Log

Maid In/Out Status

Mini Bar

Occupancy Status

Alarms & Reminders

Wake-up Calls

Voice Mail

Message Wait Indication

Room Status Reports

Room Types

Call Management Features

Internal Calls

Single-Digit Access to Important Stations such as Operator,

Floor Room Services, House Keeping etc.

Name and Room Number Display on DKP and SLT

Voice Assistance for Call Status

Floor Service Destination

Each Floor has Service Extension

Common Access Code can be used to Access these Extensions

Guest gets Connected to the Service Extension of his Respective

Floor

Helps to Provide Faster Service to the Guest

Extension Numbering of Rooms

Flexibility to Define Extension Number as per Hotel Choice and

Convenience

Room Extension Numbering can be Matched to Actual Room

Numbering Scheme

Flexible Numbering (Up to 6 Digits) to Define Extensions as per the

Room Numbers and Floor-Wise

Guest Priority

Define Guest as VIP or NON-VIP at Guest Check-In

Calls of the VIP Guest will be Given Priority

Unique Ring Cadence for Calls from VIP Rooms

Call Block

Block Internal Calls Between Guest Rooms Permanently

Block Internal Calls Between Guest Rooms During Certain Period of

the Day; for Example During Night Time

Allows Calls to Hotel Administration

Allows Calls between Guest Group

Call Forward

Option to Forward Calls to Voice Mail

Guest can Even Forward Room Phone Calls to Their Mobile Numbers

Set/Cancel the Feature from Guest Room Phone or the Front Desk

Do Not Disturb (DND)

Activate DND on Guest Room Phones

By Pressing a Single Digit Key from Guest Room Phone

From the Front Desk Terminals

Forward Incoming Calls to Mailbox while on DND Mode

Still Receive Wakeup Calls, Reminders and Auto Call Back Calls

Off-Hook Alert

System Alerts the Operator if the Handset of the Guest Room Phone

has not Placed Correctly

An Appropriate Message is Displayed on Operator’s Console

Operator Can Thereby Send the Hotel Staff to Request the Guest to

Correctly Place the Handset

Call Routing with Least Cost

Automatically Selects the Most Economical Route for Each Outgoing Call

3 Types:

Time Based

Number Based

Combination of Time and Number Based

Ensures Call Made Outside the Hotel are at Least Possible Cost

Call Privilege

Option to Define Various Toll Control Levels

Set Permissions on a Guest-by-Guest Basis

Four Types:

Internal – Allows Call Within the Hotel Only

Local – Internal and Local Area Calls are Allowed

Long Distance – Domestic Long Distance Calling is Also Granted

International – Complete Call Privilege. No Toll Control Applicable

Call Cost Calculation

System Calculates the Call Cost Based on:

Outgoing Trunk Used

Destination Number Dialed

Number of Units

Defined Service Charges

Hotels Can Define Pulse Rate, Per Unit Charges and Service Charge

Differently for Different Outgoing Trunks

Call Budgeting

Set Call Budget as Desired by Guest or as per the Hotel Practices

Allocate Budget at the Time of Check-In or During the Guest Stay

Period

Call Budget Can be Increased Before Allocated Amount Gets

Exhausted

On Exhaustion of Call Budget Amount, Dialing Facility of Room

Phone is Disabled

Allocated Call Budget Can Vary on a Guest-By-Guest Basis and

can be Made Applicable on Administrative Phones Also

Emergency Numbers (Like 100, 101, 911) can be Dialed from Any

Extension Irrespective of Dialing Privileges

Credentials of an Extension which Places an Emergency Call is

Immediately Passed on to the Operator

Helps an Operator/Administrator to Take Immediate Action

Emergency Call Detection and Reporting

SMDR Buffer with Call Storage Capacity of 12,000 Calls

Flexibility to Define Fixed Service Charges, Unit Wise Service Charges

or Percentage Wise Service Charges

Define Special Charges for Special Days like New Year, Holidays, etc.

Define Call Rates Depending on Time Zones

Built-In Call Reports: SMDR

Program the System to Work as per Time and Day of the Week

Outgoing Calls Dialed by Guest Routed to Specific Trunk Based on

Time

Flexibility to Receive Call on Operator’s Phone During Day Time and

on Service Extension During Night Time

Automated Process

Day-Night Mode

Built-in Feature

Attend 5 Callers at a Time

Voice Assisted Direct Dialing (DID) to Guest Rooms

Call Status Information

Supports Dial-by-Name

Ensures Efficient Handling of Incoming Calls

Auto-Attendant

Voice Help

Voice Based Dialing Assistance for Guests

Voice Guidance for Wrong Number Dialing

Voice Guidance for Busy and No Answer Status

Direct Inward Dial

Caller can Reach Desired Guest by Dialing the Room Number

Reduces Burden on Operator

Faster Transfer of Calls and Reduce Handling Time

On ISDN, T1/E1 Interfaces

Wakeup Calls

Option to Set Wakeup Alarms from:

Guest Room Phone

From the Front Desk

Alarms Can be:

Personalized (Operator Served Messages)

Automated (Pre-Recorded System Messages)

Unanswered Alarms are Forwarded to the Operator

Multiple Attempts to Serve an Alarm

Alarm Snooze Function is Also Supported

Reminder Calls

Option to Set Reminders from:

Guest Room Phone

From the Front Desk Management Wizard

Reminders Can be:

Personalized (Operator Served Messages)

Automated (Pre-Recorded System Messages)

Multiple Attempts to Serve Reminders

Unanswered Reminder are Forwarded to the Operator

List of Un-served Reminders can be Printed

Connect Glass Break, Fire or Smoke Sensor to the Sensor Port of

Matrix ETERNITY

In Case of Emergency, System Dials out Three Pre-defined

Numbers

Plays Pre-recorded Messages and Waits for an Answer

If One of the Number is Found Busy, System Dials out Other Two

Numbers One by One

Guaranteed Message Delivery and Confirmation Mechanism

Repeated Attempts to Deliver the Emergency Message

Security Dialer

Hospitality Features

Check-In

Check-In Feature Automates Basic Functionalities Such as:

Disable Services Activated for Earlier Guest

Clearing Previous Call Details

Change Room and Guest Presence Statuses

Allocate Fresh Call Budget and Define Call Privileges on Guest Room

Phones

Assign Voice Mail Facility and Other Such Functions

Multiple Options to Check-In the Guest:

Check-In the Guest from Front Desk using Front Desk Management

Wizard

Check-In the Guest from Integrated PMS

Check-In the Guest from the Operator Console

Check-In Profile

Three Check-In Profile Options:

Single

Family

Budget

Customize Services as per Guest Profile at Check-In Itself

Using Front Desk Management Wizard

Saves Operator Time, Automating Basic Service Provisioning as

per Guest Check-In Profile

Guest Name and Title

Guest Name, Guest Title along with Room Number are Displayed

on the LCD of Administrative/Operator and Room Service Phones

Option to Program Guest Name Using Front Desk Management

Wizard or from the Operator Console

Knowing Credentials of the Calling Guest, Hotel Staff can Address

the Guest by Their Names

Helps Creating a Friendly Environment and Comforts Guest

RECEPTION

GUEST ROOM NO : 351Mr. John

Room No: 351

Good MorningMr. John

How can I help you?

Guest Name and Room Number Display

An Automatically Generated Number on Every Guest Check-In

Unique and Un-Alterable Number is Generated

Easily Reach-Out to the Current Guest Location using Guest

Number

When the Guest Number is Dialed, Phone Number Assigned to the

Guest Will Ring

External Callers too Can Reach the Guest by Dialing the Guest

Number (in DID) without Being Aware of Guest’s Room or Pone

Number

Guest Number

Special Privileges Must be Offered to a VIP Guest

VIP Guest Extensions are Assigned as Higher Priorities

Calls from the VIP Guest are has Different Ring Cadence

Unique Ring Cadence for Calls from VIP Rooms Helps Operator/Staff

to Differentiate between Calls from VIP and Non-VIP Guest

Options to Define Guest Status from:

Front Desk Management Wizard

Operator Console using Administrative Commands

Guest VIP Status

Guest-In/Guest-Out

GUEST - INGUEST - IN GUEST - OUTGUEST - OUT

Operator Can Activate Guest-In/Guest-Out

On ‘Guest-Out’, Room Dialing Facility is Locked Temporarily

Dialing Facilities are Re-Activated on Assignment of “Guest-In” Status

In Temporary Guest Absence, House keeping and Room Service can:

Clean the Room, Replace Consumables in the Room, Replenish the Mini-

Bar, Collect Laundry and So Forth

On Guest Arrival, the Operator can:

Make Courtesy Calls, Offer Services, Arrange to Send Complimentary

Items to the Guest Room

Hotel Administration Thus Needs to Keep a Track of Guest Presence, Ensuring

Non-Intrusive and Timely Guest Services

ETERNITY Offers the 'Guest-In/Guest-Out' Feature to Monitor Guest Presence

Guest-In/Guest-Out Can be Set from:

The Front Desk Management Wizard

Operator Console Using Administrative Commands

Guest-In/Guest-Out

Guest Shift (Room Shift)

Ensures a Hassle-Free Shuffle of the Guest from One Room to Another

System Automatically Shifts the Properties of the Earlier Guest Phone/s to the

Newly Assigned

Shifts Guest Room Properties Like: Guest Number, Guest Name and Guest Group, Guest Phone User Password

Wake-up Calls and Reminders (if Set)

Calling Privileges, Call Budget Amount Allotted and Consumed

Call Forward (if Set), Message Wait (if Active), Do Not Disturb (if Set)

SMDR Records

Generates Consolidated Bill on Guest Check-Out

Guest Shift can be Performed Using: The Front Desk Management Wizard

The Operator Console Using Administrative Commands

Guest Search Feature Helps Operator to Locate a Guest Effortlessly

Search Guest from the Front Desk Management Wizard

Guest Search

A Hotel Suite Room May be a Large Single-Room, or be a Multi-

Room Unit, with Multiple Beds and Telephones

ETERNITY Defines a Suite Room as :

Room with More than One Room Phone

Allows Maximum 8 Phones per Suite Room

Suite Room Phones Can be Used by Each Occupant of the

Room as per Individual Necessity

Generate Consolidated Billing Reports

Suite Services

When a Guest Checks-Out, ETERNITY Automatically:

Prints Check-Out Report

Makes Changes in Room(Clean and Occupancy) and Guest(Presence)

Status

Clears Calling Budget and Privileges Defined Earlier

Cancels Do Not Disturb (DND), Wake-Up Calls, Reminders, Auto Answer,

Auto Call Back, Auto Redial, Trunk Reservation, Call Forward Set for a

Guest

The Check-Out of Each Guest is Recorded in the “Hotel-Motel Activity Log”

System Generates a Unique Check-Out Serial Number at Every Check-Out

Generating Unique Check-Out Serial Number helps Keeping an Easy

Record of Checked-Out Guest

Check-Out

Check-Out

Records of Calls Remain Stored in the SMDR Buffer Even After the

Guest Checked-Out

Facilitates Reprinting of the Call Records of Checked-Out

Guests Post Check-Out

Perform Check-Out Using:



The Check-Out Report Includes the Following Information:

Name of the Hotel

Room Number

Check-In and Check-Out Date and Time

Guest ID

Guest Name

Check-Out Serial Number

Outgoing Call Details (Calls Made from the Room Phone with the Trunk

Type, Destination Number, Date and Time, Duration, Units, and Amount)

Call Count

Total Duration of Calls

Amount to be Billed

Check-Out Reports

Attribute of a Guest Room in Hotels

Classification of Room Types Varies from Hotel to Hotel and from Country to

Country

Maximum of 10 Different Room Types Can be Programmed in the System

Room Types can be Programmed Using: Matrix Hotel Installation Wizard

Web-Based GUI

Specific SE Commands from the Operator Console

At the Time of Check-In, Using the Room Type (in Room Status Report), the

Operator can Know whether the Room Type Desired by the Guest is

Available (Vacant and Clean) or Not

Room Types

The Room Status Report Provides a Comprehensive Overview of all

Hotel Rooms

Filter (as per Desired Information Fields) and Generate Room Status

Report Using:



The Room Status Report Can Also be Scheduled for Automated

Printing

Room Status Report

Room Status Report

The Hotel Administration Needs to Monitor the Room Occupancy Status to be Able to

Rent Out Rooms Efficiently

“Occupancy Status” Feature of ETERNITY Provides a Quick Glance of Hotel Rooms

Categorized as : Vacant: The Room is vacant and Can be Rented

Occupied: The Room is Checked-In and Occupied by a Guest

Reserved: The Room has been Booked for a Guest (Expected to Arrive Shortly)

Guaranteed: The Room has Been Booked for a Guest with Advance Payment

Occupancy Status 'Vacant/Occupied' are set Automatically at Every

Check-Out/Check-In Respectively

Occupancy Status of the Rooms can be Viewed from The Front Desk Management Wizard


Room Occupancy Status

The Hotel Administration Needs to Monitor Room Conditions (For Cleanliness and

Proper Functioning)

ETERNITY Offers the Feature 'Clean Status' to Meet This Requirement, Defining

Various Room Statuses as: Maid is in Room

Dirty

Clean

To be Inspected

Out of Service

Room Clean Status

Option to View Room Cleanliness Status Using Front Desk

Management Wizard

Room Clean Status Can be Changed by:

The Operator from the Front Desk Wizard or Operator Console

By The Maid from the Guest Room Phone

Room Clean Status

Helps the Hotel Administration to keep Track of the Room Cleanliness and Apt

Functioning of the Housekeeping Staff ETERNITY Identifies with Five Room Statuses:

Dirty: Indicating a Room is Dirty

Maid in Room: Notifying Maid’s Presence in the Room

To be Inspected: Indicating that Room is Pending Inspection from the Supervisory Staff

Out of Service: Status Denoting that a Room Fixture is Not Working

Clean: Indicating that the Room is Clean

The Current Room Status can be Keyed in by the Service Staff from the Guest

Room Phone

A Consolidated Report of All Hotel Rooms can be Viewed from the Front Desk

Indicating Current Room Statuses

Maid-In/Maid-Out

Maid-In/Maid-Out: Execution

Room Number: 505Room Status: Dirty

The Current Room Statuses can be Viewed from Front

Desk in Room Status Report

Maid Now Dials the “CLEAN” Code from the

Room Phone

ETERNITY Now Changes Room Status to “CLEAN”

Room Number: 505Room Status: Clean

Maid Enters the Room ETERNITY Updates the Room Status

from “DIRTY” to “Maid In Room”

Maid Cleans the Room

Maid Dials a Code from the Room Phone to Identify her

Presence in the Room

505

505

Mini Bar

Guest’s Consumption of Mini Bar Items can be Keyed in by the

Service Personnel from the Room Phone Itself

This Information will be Passed on to the PMS

PMS Further will Facilitate Generation of Bills in Accordance to the

Consumption

Helps to Avoid Manual Calculations

Hospitality Establishments Prefer using a Property Management System

(PMS) to

Perform Various Administrative Functions with Ease

The PMS and the PBX are Interfaced together and Intended to Exchange

Information Such as:

Guest Check-In Details (Guest Check-In Date, Time, Room Number,

Allotted Extension Number and Other Such Check-In Details)

Guest Check-Out Details( Check-Out Date, Time, etc)

Wake-Up Call Details (Date and Time a Wake-Up Call is Served)

DND and Other Facilities Set on the Guest Room Phone

PMS Interface

PMS Interface

ETERNITY Support Advanced PMS Protocols Such as:

Type 1 : IDS-PMS Integration Protocol

Type 2 : Can be Customized as per PMS String of the

Software Used

Type 3 : MICROS OPERA PMS Protocol Support

Set up PMS Interface Using RS232 Communication Port or

Ethernet Port (TCP/IP)

No Additional Hardware or Software Required

A Call Accounting System/Software Facilitates Easier and Faster Call

Cost Calculation

Many PMS Software Do Not Support Call Accounting Functionality

Hoteliers May Intend to use a Third Party Call Accounting Software

(CAS)

As Different CAS Interfaces Support Different Protocols, the PBX

Should be Able to Send Call Detail Records in a Format Implicit to CAS

Station Message Detail Record-Posting of ETERNITY Provides

Flexibility to Communicate with Different CAS

CAS Interface

ETERNITY Sends Details Such as:

The Called Party Number, Guest Room Phone Number, The

Date and Time at Which the Call is Made and the Duration of the

Call

On Receipt of Above Information, the CAS Calculates the Call Cost

and Sends it to the PMS

Else it Generates a Print-Out or Post Accessible Logs

CAS Interface (SMDR-Posting) is Supported on RS232 Serial

Communication Port (COM Port) as well as on TCP/ IP Using

Ethernet Port

SMDR-Posting Feature

Supported CAS Protocols

Blind Send

Matrix

Holidex

HOBIS A

HOBIS B

HOBIC

BELL HOBIC

MICROS A

MICROS B

Hilton

Xiox

Comm One

Call-Inn RSI-CMS

Customized (protocol)

ETERNITY Supports 15 Different Widely-Used Posting Protocols for CAS

Each Posting Protocol has its Own Handshaking Protocol and Call Record Format

ETERNITY also Supports Customization of the Posting Protocol to Match the

Settings Required by the CAS Used by the Hotel

An Integrated Hotel/Motel Wizard Helps to Speed Up the Installation

Processes of ETERNITY in “Hotel Profile”

All Features Specific to Hotel Requirements Can be Programmed

Simply Using the “Hotel Installation Wizard”

Hotel Installation Wizard

The Hotel Installation Wizard Helps in:

Programming the Hotel Name

Specifying Whether Property Management System (PMS), Call

Accounting Software (CAS) is Used or Not

Specifying the Type of Rooms in the Hotel and Subsequently

Naming Them

Specifying the Number of Rooms in the Hotel

Access Code Programming

Assigning Room Numbers to the Hotel rooms

Assigning Flexible Numbers to the Room Phones


Associating the Rooms and the Room Phones

Designating Phones as Guest Phones or Administration

Phones

Specifying Preset Values for Important Features like Call

Privilege, Call Budget, Call Forward and Guest VIP Status

Trunk Landing Group Programming

Alarm Notification Group Programming

Front Desk Phone Group Programming

Floor Service Group Programming

Guest Phone Programming


Program Parameters Such as: Hotel Name Number of Rooms Types of Rooms PMS and CAS Details

System Engineer (SE) Programming

Allows the Installer/System Engineer to Program the Hotel

Application Features, Which Includes All the Parameters that are Not

Included in the Installation Wizard

The Installer/System Engineer Can Enter the SE Mode Via :

Web Pages of ETERNITY

By Dialing SE Commands from an Extension Phone Such as

EON or an SLT Connected to the ETERNITY

Access to the SE Programming Mode is Protected by Means of

Password

The SE Web Pages Can be Accessed Simultaneously by Four Users

System Administration (SA) Programming

Various Guest Management Functions Can be Performed Entering the SA

Programming Mode

Perform Activities Such as:

Check-In/ Check-Out the Guest, Shift Guests to from One Room to Another


Restrict/Allow Room-to-Room calls

Set/Cancel Call Forward, Do-Not-Disturb, Message Wait Indication for the

Guests

Change Guest Presence - Guest-In and Guest-Out

Print Hotel Reports (Reports of Wake-Up Calls, Reminders, Room Occupancy

and Clean Status)

Print Hotel-Motel Activity Logs, Reprint Check-Out Reports

Option to Perform/Manage Hotel Activities in SA Mode by:

Web Pages of ETERNITY

By Dialing SA Commands from an Extension Phone Such as

EON or an SLT Connected to the ETERNITY

The Administrative Phone Users Can Program Allowed Functions

Simply by Lifting the Handset and Dialing the SA Commands

Access to the SA Programming Mode is Protected by Means of

Password

System Administration (SA) Programming

Front Desk Wizard

Front Desk Management

Web Based Front Desk Management

Helps to Perform Guest Management Functions Such as:

Check-In/Check-Out the Guest


Block /Allow Room-to-Room Dialing

Set/Cancel Call Forward for the Guest

Set/Cancel Do-not-Disturb (DND) for the Guest

Enable/Disable Message Wait Function

Front Desk Management

Print Hotel Reports

Reports of Wake-Up Calls, Reminders, Room Occupancy Status

and Room Clean Status

Print Hotel-Motel Activity Log

Re-Print Check-Out Reports

Delete Call Details on Check-Out

Shift Guests from One Room to Another

Remote Programming

Web Based GUI

Programming Over Internet

Use Desk Phone or Mobile to Program the System

Access Level for System Engineer and System Administrator

Remotely Upgrade System Software, Take Back-Up of SMDR Reports

Presets for Features

Presets : Pre-Configured Values for Certain Basic Facilities

When a Guest Checks-In Presets Values are Often Required to

be Uniformly Allocated for All Guests

ETERNITY Offers Feature Named 'Presets for Features’ Saving

Operator’s Valuable Time and Effort in Assigning Such Facilities

Presets for Features

Can be Configured by the Installer/System Engineer as per the

Specific Hotel Requirement

ETERNITY Supports Configurable Presets for the Following

Features/Facilities:

Call Budget Amount

Guest Group

Call Privilege

Priority (for VIP and Non-VIP Guests)

Call Forward to Voice Mail

Changed on a Guest-by-Guest Basis

Hotel Name

Offers Programming the Hotel Name (80 Character Field)

Hotel Name Appears on All the System Reports Generated by the

ETERNITY like:

Room Status Report

Alarm Status Report

Check-Out Report

SMDR Report

Hotel Name Can be Programmed Using:


Web-Based GUI

Administrative Commands Using Operator Console


ETERNITY Logs the Following Hotel Activities:

In Depth Wake-up Call/Reminder Details

Check-In: Record of Each Guest

Check-Out: Record of Each Guest

Records of the Room Number/Phone Number for which Guest-In/Guest-Out

is Activated

Dialed Maid Presence Access Codes Along With Room Phone Details

Call Budget Amount Consumption Details

Emergency Number Dialing Activity

PMS Interface: The System Also Records Health of the PMS (Link Down,

Link Restored) and Communication Events Between the PMS and

ETERNITY

Hotel-Motel Activity Log Report Can be Printed or Downloaded on to

a Computer

Option to Generate Logs in Real-Time Also

Hotel-Motel Activity Can be Printed Using the:


Dialing Administrative Commands from Operator Console

The Hotel-Motel Activity Log Can Also be Viewed on the LCD

Display of the Digital Key Phone


Voice Mail System

In-Skin Voice Mail System

16 Incoming Calls can be Attended Simultaneously

512 Mail Boxes

Up to 36 Hours of Recording Time

Messages can be Easily Transferred to a PC

Voice Mail System- Features

Integrated Auto-Attendant

Broadcast Message

Call Transfer Types (None, Blind, Wait for Ring, Wait for Answer,

Screened)

Ethernet Port

Dial by Station Number

Dial-by-Name

Distribution Lists

Flexible Graph

Forward Message

Graph and Nodes (Menu, Transfer, Message and Information Nodes)

Greetings (System Greetings and Personalized Greetings for each

Mailbox)

Individual Mailbox Size

Message Notification (Immediate, Scheduled)

E-Mail Notification

Message Verification

Message Wait Indication

Multiple Mailboxes on Single Station

Voice Mail System- Features

Voice Mail Services

Store Messages for Guest

Access Mail Box from both Inside and Out Side the Hotel

Message Indication and Message Notification

Transfer Messages to the General Mail Box for Security Purpose

Send Voice Mail to Guest Email ID

Web-based Front Desk Wizard

PMS Interface

Auto Attendant and Voice Mail System

Call Management Features

and CAS InterfaceDigital Key Phone-EON

The Complete Hospitality Solution

Matrix ETERNITY

Mobile Extension

Thank You

Type of Presentation: Hospitality PBX Features and Applications Number of Slides: 94 Revised On: 7th May, 2011 Version-Release Number: V1.R2

For Further Information Please Contact:

Email ID: [email protected]

Visit us at www.MatrixComSec.com

mailto:[email protected]

http://www.matrixcomsec.com/

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