masvideo dvr specifications reference manual rev d (divar 2, xf, divar 700, dibos, vip x1600 xf) mas...

Rev D

MASvideo

DVR Specifications Reference Manual

Copyright Copyright © 2014, UTC Fire & Security. All rights reserved.

This document may not be copied in whole or in part or otherwise reproduced without prior written consent from UTC Fire & Security except where specifically permitted under US and international copyright law.

Document revision: Rev D July 2014.

Disclaimer The information in this document is subject to change without notice. UTC Fire & Security assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. For the latest documentation, contact your local supplier or visit us online at www.utcfireandsecurity.com.

This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses of actual businesses or persons is entirely coincidental.

Trademarks and patents MASterMind Monitoring and MASterMind Business products and logos are registered trademarks of UTC Fire & Security.

Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.

Intended use Use this product only for the purpose it was designed for; refer to the data sheet and user documentation. For the latest product information, contact your local supplier or visit us online at www.utcfireandsecurity.com.

http://www.utcfireandsecurity.com

http://www.utcfireandsecurity.com

iii

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Safety terms and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

MASvideo (3.x and 4.x) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accutrack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

BOSCH (Divar 2, XF, Divar 700, Dibos, VIP X1600 XF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Digia II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interlogix (HAL supported UTC devices) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Ionit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

MarchNetworks5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

MiraSys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Pelco DX8000/DX8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Scati . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SerVision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

StreamingMedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Verint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MASvideoN (2.x) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accutrack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Digia II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Intellex 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ionit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pelco DX8000/DX8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

MiraSys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Scati . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SerVision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

SymSuite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Verint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

VisioWave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MASvideo Classic (1.x) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

BOS (Bosch Divar) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

DM2 (Dedicated Micros Sprite) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

DMI (Dedicated Micros) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

GEO (Geo Vision) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

INT (Intellex). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

ITG (Integral) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Kalatel (DVMRe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

LAN (Lanex) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

MAR (March Networks) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PEL (Pelco) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

MASvideoDVR Specifications Reference Manual

iv

RAP (Rapid Eye) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contacting technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20


1

PrefaceThis is the MASvideo DVR Specifications Reference Manual. This document details the specifications for specific digital video recorders (DVRs) compatible with all MASvideo versions.

There is also information describing how to contact technical support if you have questions or concerns.

To use this document effectively, you should have the following minimum qualifications:

• a basic knowledge of MASterMind Monitoring; and• a basic knowledge of video integration.

The most current versions of this and related documentation may be found on MAStech.

Conventions used in this document

The following conventions are used in this document:

Safety terms and symbols

These terms may appear in this manual:

Bold Menu items and buttons.

Italic Emphasis of an instruction or point; special terms.

File names, path names, windows, panes, tabs, fields, variables, and other GUI elements.

Titles of books and various documents.

Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.

Monospace Text that displays on the computer screen.

Programming or coding sequences.

CAUTION: Cautions identify important conditions or practices that may have serious implications that affect how the software functions.


2

IntroductionThis document provides the specifications for specific digital video recorders (DVRs) compatible with the following MASvideo versions:

• MASvideo (versions 3.x and 4.x)• MASvideo API (version 3.x and 4.x)• MASvideoN (versions 2.x)• MASvideo Classic (versions 1.x)

MASvideo (3.x and 4.x)This section lists all MASvideo DVR specifications entered in the Site Options window for MASvideo by DVR name. For more information, see Setting up video integration on page 3 of the MASvideo Reference Manual.

MASterMind supports integration of UTC DVRs and continuously updates the plug-in, which provides this support (see Interlogix (HAL supported UTC devices) on page 4). New hardware from other vendors may require updated SDKs.

Accutrack

SDK Rev: 1.0.2952.17944

Supported operating sytems: Windows XP x86

Table 1. Accutrack site or system

Option Option Values

MAS Video IP Address

MAS Video Port 1024

MAS Video Type ACCEMC

MAS Video Connect Option

MAS Video Password 1111 (default)

MAS Video Username admin (default)


3

BOSCH (Divar 2, XF, Divar 700, Dibos, VIP X1600 XF)

MAS no longer supports the latest hardware and SDK of this vendor. Contact the vendor to get the new plug-ins and support.

SDK Rev: 4.43.04.03

Supported operating sytems: Windows XP/Vista/7 x86/x64

Entering 0,1,1 in the MASvideo Connect Option field sets the audio channels to 1, 1 (output, input).

The MASvideo Connect Option for Bosch devices is not mandatory but this option speeds up the connection process and success rate. We recommend you leave this field blank if you do not know the exact device type.

Setting the video port to 0 lets the SDK and DVR negotiate usage of available ports.

In case the video stream freezes after starting the playback, disable SmoothReverse by setting the disableSmoothReverse option to true in the MASvideoBoschPlugin.xml file. This also disables frame forward/reverse and smooth reverse playback.

This integration requires the Bosch SDK to be installed.

Digia II

SDK Rev: 1.0.0.80


Table 2. BOSCH (Divar 2, Divar XF, Dibos, VIP X1600 XF) site or system



MAS Video Port 0

MAS Video Type BOSCH


Bosch Divar 2: GCA.Divar2.DeviceProxy

Bosh XF: GCA.DivarXF.DeviceProxy

Bosch 700: DCA.DivarXF.DeviceProxy

Bosch Dibos: GCA.DivarDibos.DeviceProxy

Bosh VIP X1600 XF: GCA.DivarVIP.DeviceProxy

MAS Video Password DVR password, if required.

MAS Video Username DVR username, if required

Table 3. Digia II site or system



MAS Video Port 1600 (default)

MAS Video Type DIGIA


4

Interlogix (HAL supported UTC devices)

SDK Rev: 5.0.200.29 SP2

Supports all UTC DVRs.

Supported operating systems: Windows XP/Vista/7x86/x64

Legacy types

Sym types:

TruVision types:

NVRs:

MAS Video Connect Option 11111111 (8 ones) is the default or 33333333



DVMRE

DVMRE CS CD

DVMRE EZT

DVMRE CT

DVSE

DSR

STORESAFE

SYMDEC1

SYMDEC4

SYMDEC16

SYMSAFE

DVSRXU

TVR10

TVR11

TVR12

TVR20

TVR30

TVR31

TVR40

TVR41

TVR42

TVR60

GOVISION

GOVISION 2.0

VeDVR

TVN10

TVN20

TVN21

TVN40

TVN50

SVR




5

Streaming protocols:

This integration requires the HAL SDK to be installed in the plug-in installation folder.

Firmware version listing:

TCP

UDP

RTP

RTSP

HTTP

ReverseTCP

ReverseTCPIframe

WaveletWaveJet

TCPIFrame

Table 4. HAL site or system



MAS Video Port

MAS Video Type HAL

MAS Video Connect Option DVRtype or DVRtype^StreamingProtocol for Sym devices

MAS Video Password DVR password, if required


Recording device Supported firmware

Network recorders

TruVision NVR50 (TVN50) 1.0m and above

TruVision NVR40 (TVN40) 4.3.0 and above

TruVision NVR21 (TVN21) 1.0k and above

TruVision NVR20 (TVN20) 2.0h and above

TruVision NVR10 (TVN10) 1.0.i and above

Analog and hybrid recorders

TruVision DVR60 (TVR60) 4.5a and above

TruVision DVR42 (TVR42) 1.0h and above

TruVision DVR41 (TVR41) v2.0.e build 130228 and above

TruVision DVR40 (TVR40) v3.2 and bove

TruVision DVR31 (TVR31) v8000 and above

TruVision DVR30 (TVR30) 031j-028B-0676-8000 and above

TruVision DVR12-C (TVR12c) 1.0.g and above

TruVision DVR12 (TVR12) 1.0.g and above


6

Compatible firmware is available at:

http://www.interlogix.com/video/

http://www.utcfssecurityproductspages.eu/videoupgrades

http://utcfssecurityproducts.com/CustomerSupport/Pages/VideoSurveillance.aspx

TruVision DVR11-C (TVR11c) 2.1a and above

TruVision DVR11 (TVR11) 2.1 and above

TruVision DVR10 (TVR10) v2.7 and above

TruVision SVR 7.0.816.7 and above

VeDVR 2.1 and above

SymDec 16 plus 4 1.46r, 1.47k, 1.51e, 1.52b, 1.53, and 1.60c

SymDec 4 1.47e and 1.48a

SymDec 1 1.47e and 1.48a

SymSafe Pro Series 1.27b, 1.28i, 1.30b, 1.31.b, 1.32, and 1.40c

SymSafe Basic Series 1.27b, 1.28i, 1.30b, 1.31.b, and 1.32

DVSRxU v2.3 build 091110 (v2.31s)

DVMRE CT (Triplex) Series 5.68a, 5.69, 5.71, and 5.72

DVMRE CT II Series 6.28a, 6.29, 6.31, and 6.32

DVMRE PRO Series 5.68a, 5.69, and 5.71

DVMRE ezT Series 5.68a, 5.69, and 5.71

DVMRE CS Series 5.21

DVMRE CD Series 3.24

StoreSafe Series 5.68a, 5.69, 5.71 and 5.72

StoreSafe Pro II Series 6.28a, 6.29, 6.31 and 6.32

StoreSafe Advanced Series 6.28a, 6.29, 6.31 and 6.32

DSR 2.23d and 2.24a

DVSE Series 1.20g, 1.41w and 3.04

Recording device Supported firmware

http://www.interlogix.com/video/

http://www.utcfssecurityproductspages.eu/videoupgrades

http://utcfssecurityproducts.com/CustomerSupport/Pages/VideoSurveillance.aspx


7

Ionit

SDK Rev: 1.3


MarchNetworks5

SDK Rev: 5.5.2.2200


When setting up IP cameras in MASterMind Monitoring, enter the camera numbers in 1000s. For example, enter 1006 instead of the analog camera number 6.

This integration requires the MarchNetworks5 SDK to be installed.

Table 5. Ionit site or system




MAS Video Type IONIT




Table 6. MarchNetworks5 site or system



MAS Video Port

MAS Video Type MAR5

MAS Video Connect Option ESM server address (Enterprise Service Manager), if required




8

MiraSys

SDK Rev: MirasysSDK2.1.1


Pelco DX8000/DX8100

MAS no longer supports the latest hardware and SDK of this vendor. Contact the vendor to get new plug-ins and support.

SDK Rev: Version 3.2 with Service Pack 3


Scati

SDK Rev: 3.3.3/1.3.4


Table 7. MiraSys site or system




MAS Video Type MIRSYS


MAS Video Password MIRADVR32 (default)

MAS Video Username admin/0803 (default)

Table 8. Pelco DX8000/DX8100 site or system




MAS Video Type PELCO




Table 9. Scati site or system




9

SerVision

SDK Rev: Version 1.5.4.40


StreamingMedia

SDK Rev: 2.1.1



MAS Video Type SCATI

MAS Video Connect Option Numbers of PTZ camera list, if needed, dash (-) separated list (1-2-3)



Table 10. SerVision site or system



MAS Video Port 9980

MAS Video Type SER




Table 11. StreamingMedia site or system


MAS Video IP Address Address of device stream (can be video or audio-video stream; do not provide protocol here)

MAS Video Port Not used (by default 554, can be specified in Address connection option in accordance with RTSP source URL Syntax: ip_address[:rtsp_port]/server_URL)

MAS Video Type STRMED

MAS Video Connect Option Protocol^Camera description (e.g.: RTSP^Lobby camera)

MAS Video Password Device user password

MAS Video Username Device user name




10

Verint

SDK Rev: 4.0.0.18029


MASvideoN (2.x)This sections lists all MASvideoN DVR specifications entered in the Site Options window for MASvideo by DVR name. For more information, see Setting up video integration on page 3 of the MASvideo Reference Manual.

Note: MASvideoN integrations are based on older SDKs. These integrations have not been tested on Windows versions newer than Windows XP and may not work with newer equipment from respective vendors. To operate the latest UTC DVRs, use MASvideo 3.x or 4.x instead.

Accutrack

SDK Rev: AccEMCControl

Table 12. Verint site or system




MAS Video Type VERINT

MAS Video Connect Option n/a



Table 13. Accutrack site or system



MAS Video Port 1024

MAS Video Type ACCEMC





11

Digia II

SDK Rev: Digia 2 SDK for Digia 204/209/216

Intellex 4.1

SDK Rev: Rev 4.1

Ionit

SDK Rev: 1.3





MAS Video Type DIGIA

MAS Video Connect Option 11111111 (8 ones) is the default or 33333333



2-way audio Supports 2-way audio

Table 15. Intellex 4.1 site or system




MAS Video Type INTELX

MAS Video Connect Option 5001 (default playback port)

MAS Video Password Always leave this blank






MAS Video Type IONIT




12

Pelco DX8000/DX8100

SDK Rev: Version 3.2 with Service Pack 3

MiraSys

SDK Rev: MirasysSDK2.1.1

Scati

SDK Rev: RealTimeX.ocx


Table 17. Pelco DX8000/DX8100 site or system




MAS Video Type PELCO




Table 18. MiraSys site or system



MAS Video Port 5001

MAS Video Type MIRSYS


MAS Video Password MIRADVR32 (default)

MAS Video Username admin/0803 (default)








13

SerVision

SDK Rev: Version 1.5.4.40

SymSuite

SDK Rev: SymSDK 1.8 (R7)

MAS Video Type SCATI

MAS Video Connect Option Numbers of PTZ camera list, if needed, dash (-) separated list (1-2-3)



Table 20. SerVision site or system



MAS Video Port 9980

MAS Video Type SER



MAS Video Username DVR password, if required

Table 21. SymDec 16 site or system



MAS Video Port 1024

MAS Video Type SYMSTE

MAS Video Connect Option SYMDEC16 (uses SYMDEC16-UDP)SYMDEC16-UDPSYMDEC16-REVERSETCPSYMDEC16-MULTICASTSYMDEC16-TCPIFRAME SYMDEC16 -REVERSETCPIFRAMESYMSAFE (SYMSAFE-UDP)SYMSAFE-UDPSYMSAFE-REVERSETCPSYMSAFE-MULTICASTSYMSAFE-TCPIFRAMESYMSAFE-REVERSETCPIFRAME




14

Streaming types for SymSuite

UDP. High bandwidth mode and uses UDP stream. This requires you to pass UDP ports to SDK (otherwise the SDK internally considers the ports ranging from 8110) and for the system administrator to open ports on the PC’s side.

Multicast stream. Supports multicast stream. This mode requires you to pass the destination multicast address.

TCPIFRAME. Low bandwidth mode and uses TCP stream. This mode is deprecated.

REVERSETCP. High bandwidth mode and uses TCP stream. This mode is only applicable to SymDec16 and SymSafe models.

REVERSETCPIFRAME. Low bandwidth mode and requests i-frames.

Verint

SDK Rev: 4.0.0.18029

VisioWave

SDK Rev: 4.2



Table 22. Verint site or system




MAS Video Type VERINT

MAS Video Connect Option n/a



Table 23. VisioWave site or system



MAS Video Port 5000

MAS Video Type Visio

Table 21. SymDec 16 site or system



15

In addition, VisioWave uses separate ports for each controllable subsystem. The MASterMind integration requires these defaults. Table 24 describes how these ports must be configured.

MASvideo Classic (1.x)This sections lists all MASvideo Classic DVR specifications (also known as legacy MASvideo) entered in the Site Options window for MASvideo by DVR name. For more information, see Setting up video integration on page 3 of the MASvideo Reference Manual.

Note: MASvideoN integrations are based on older SDKs. These integrations have not been tested on Windows versions newer than Windows XP and may not work with newer equipment from respective vendors. To operate the latest UTC DVRs, use MASvideo 3.x or 4.x instead.

BOS (Bosch Divar)

SDK Rev: 2.01


MAS Video Password

MAS Video Username

Table 24. VisioWave configuration for MASvideoN integration

VisioWave Component Required Ranges

Cameras 5001-5028 (Camera 1 is port 5001)

PTZ Controls 8001-8028 (Camera 1 PTZ is port 8001)

Audio Output 7501-7528 (Controlled by the Audio Out Channel on the site, Channel 1 is port 7501)

Audio Input 5501-5528 (Controlled by the Audio In Channel on the site, Channel 1 is port 5501)

Relay Contacts 6501-6528 (Controlled by the Contact Number on the site, Contact is port 6501)

Digital Inputs 4444 (Event manager Port)

Table 25. BOS (Bosch Divar) site or system



MAS Video Port 0

MAS Video Type BOS


N/A


Table 23. VisioWave site or system



16

DM2 (Dedicated Micros Sprite)

SDK Rev: DM Version 0.9.0.382 of the DMCom3Java.ocx

DMI (Dedicated Micros)

SDK Rev: DM Version 0.9.0.382 of the DMCom3Java.ocx

GEO (Geo Vision)

SDK Rev: 6.01

MAS Video Username Username demoe (default)

Table 26. DM2 (Dedicated Micros Sprite) site or system



MAS Video Port 0

MAS Video Type DM2


N/A


MAS Video Username DVR username, if required.

Table 27. DM1 (Dedicated Micros) site or system



MAS Video Port 0

MAS Video Type DM1


DVIP

MAS Video Password password (default)

MAS Video Username user (default)

Table 28. GEO (Geo Vision) site or system



Table 25. BOS (Bosch Divar) site or system



17

INT (Intellex)

SDK Rev: 3.01

ITG (Integral)

SDK Rev: 1.03

MAS Video Port 0

MAS Video Type GEO


N/A

MAS Video Password Install101 (default)

MAS Video Username secure (default)

Table 29. INT (Intellex) site or system



MAS Video Port 5001

MAS Video Type INT


5000



Table 30. ITG (Integral) site or system



MAS Video Port 18772

MAS Video Type ITG


N/A

MAS Video Password letmein (default)

MAS Video Username user (default)

Table 28. GEO (Geo Vision) site or system



18

Kalatel (DVMRe)

LAN (Lanex)

SDK Rev: 1.01 Build 8

MAR (March Networks)

SDK Rev: March R5

Table 31. Kalatel (DVMRe) site or system



MAS Video Port 1024

MAS Video Type KAL


N/A



Table 32. LAN (Lanex) site or system



MAS Video Port 7114

MAS Video Type LAN


N/A



Table 33. MAR (March Networks) site or system



MAS Video Port 0

MAS Video Type MAR


N/A



19

PEL (Pelco)

SDK Rev: 2.01

RAP (Rapid Eye)

SDK Rev: Honeywell RapidEye Multi-Media 7.0, Version 7.0.60.0 of the Jplayer.dll


2-way audio Supports 2-way audio

Table 34. Pelco site or system



MAS Video Port 9002

MAS Video Type PEL


N/A



Table 35. Rapid Eye site or system



MAS Video Port 0

MAS Video Type RAP


N/A



Table 33. MAR (March Networks) site or system



20

Contacting technical supportYou can reach MAS about MASterMind products at 2955 Red Hill Ave, Costa Mesa, CA 92626; phone 949.737.7800, or Internet at www.masmonitoring.com.

Support

For assistance with MASterMind Monitoring, MASterMind Business, or MASweb, you may contact our helpdesks using any of the methods described in the table below.

Note: Please have your customer number available before contacting the Helpdesk.

SalesWant to know more about MASterMind products or have questions we can answer? Just contact our Sales Department at 800.447.6721, or email us at [email protected].

MAStech

MAS provides customers the means for downloading software and documentation via MAStech, our access-controlled Internet site. If you need to register for this service, send your request to: [email protected]. Once registered, access MAStech via our web site: https://supportcentral.1utcfs.com/products/sup_products.asp?prod_id=89413.

TrainingMAS offers an extensive class catalog and custom classes designed to provide a complete understanding of MASterMind products. For more information about our training, contact our Training Department by clicking here or calling us at 949.737.7800.

Table 36. Support contact information

Helpdesk i-Support e-service

Description MAS support personnel are dedicated to providing timely worldwide assistance in all product areas. Our help desks are available Monday through Friday, excluding holidays, between 06:00 and 17:00 Pacific Time.

24/7 Code Red support is also available using the phone numbers listed below.

MAS provides this Internet-based service, where you can both submit new inquires and monitor the status of existing inquires. You must obtain a username and password to use i-Support by emailing us at the address below.

MAS provides customers the means to e-mail in a new issue directly to the Support Desk. The e-mail should include the product name, details of the problem, contact name, and phone number. When the e-mail is received by our system, it will then automatically generate a support ticket. All MAS Helpdesk Personnel review this queue.

Contact Info Toll-free: 800.225.9056 (US, including Alaska and Hawaii; Puerto Rico; Canada)

Outside the toll-free area: 949.737.7800

If you need to register for this service, send your request to: [email protected].

After you register, access i-Support via our website.

Send inquiries directly to the helpdesk at:[email protected]

http://www.masmonitoring.com

mailto:[email protected]

https://isupport.monauto.com/




https://supportcentral.1utcfs.com/products/sup_products.asp?prod_id=89413

https://supportcentral.1utcfs.com/products/sup_products.asp?prod_id=89413


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