mary kay corporate presentation - corenet global kay corenet... · cost effective/environmentally...
TRANSCRIPT
WELCOME
Mary Kay Facilities
Our Approach to Corporate Real Estate Management
Mary Kay Facilities
Organization
Rebecca Hempkins Manager,
Facilities Design & Construction
Mary Kay Facilities
Leadership
Bruce Killion Facilities Business Analyst
Gage Hunt Director,
Facilities & Administration
Cherry Shen Deputy Director,
Facilities & Administration
Eric Zhang Manager,
APAC Real Estate
Mary Kay Facilities
Organizational Structure
Director
Facilities & Admin
Financial Analysis
Lease Administration
Utilities Procurement &
Analysis
CRE Financial Analysis & Oversight
Contract Administration
Design & Construction
Space Allocation/Moves
Design Standards
Sustainability
Capital Improvements
Facility Maintenance
In-House Operations
Outsourced Services
Maintenance Standards
Restaurant Operations
Facilities & Administration
Financial Analysis
Design & Construction
Facility Maintenance
Restaurant Operations
Chief People Officer
Mary Kay Facilities
Organizational Structure
CEO
Mary Kay’s mission is to
Enrich Women’s Lives
Mary Kay Facilities
Mission Statement
We serve Mary Kay employees and Independent Beauty
Consultants by providing them functional and supportive
facilities, managed on a cost effective and environmentally
responsible basis, to help them realize increased sales
productivity and enhanced operational efficiency. Through
this effort of driving revenue growth and profitability, we
support the Mary Kay community achieve its mission of
enriching women’s lives.
Mary Kay Facilities
Mission Statement
Our Customers Mary Kay employees
Independent Beauty Consultants
Our Purpose Provide functional and supportive facilities
Cost effective/environmentally responsible management
Our Goal Drive revenue growth and profitability
• 30 Countries
• 23 Currencies
Mary Kay Facilities
Global Presence
Mary Kay Facilities
Footprint: M2 by Facility Type
Mary Kay Facilities
Footprint: # of Facilities by Type
Office
Manufacturing + R&D GMP Best Practices OSHA FDA R&D Requirements Technical Systems & Equip Safety Focus
Warehouse Sales
Mary Kay Facilities
A Variety of Facility Types
Facilities
Collaboration occurs at every stage of a project Provides an ease when transitioning from project
implementation to maintenance
Mary Kay Facilities
Cross-Functional Execution
Maintenance
Financial
Analysis
Design/
Construction
Real Estate
Design/
Construction
Code Specialist-Bldg/Fire Technical/MEP Construction Space planning Procurement Property Management
HVAC Electricians Plumbers Painters Carpenters BMS Tech
Maintenance Financial Analysis
Financial Acumen Utilities Procurement Forecasting Accounting Analysis
Mary Kay Facilities
Wide Range of Skill Sets
Success!
Mary Kay Facilities
Sustainability
Interior floor layouts
Energy-efficient equipment replacements
• HVAC
• MFG production hot water systems
Lighting Retrofit
Conversion to Digital Controls
Adjustment of Temp Set Points
Focused demand management/submetering
2007
2012
Mary Kay Facilities
Sustainability
Director
Facilities & Admin
Manager
Financial Analysis
Manager
Design & Construction
Manager
Facility Maintenance
Restaurant Operations
International Markets
Chief People Officer
CEO
Mary Kay Facilities
Organizational Structure
Mary Kay Facilities
The Mary Kay Regional Footprint
Facilities International
Markets
• Assist regions/markets plan & manage property portfolios via comparative productivity & financial metrics.
• Facilities approval required for funding of all facility openings, relocations and capital improvements.
• Support project planning & execution, dictated by scope of project and available local resources.
‒ Remote consultation
‒ In-market project support
Mary Kay Facilities
CRE Structure
Mary Kay Facilities
International Projects Brazil Facility Consolidation Bringing 2 warehouses, Distribution and Head office under one roof
Scope: • Secure 3rd Party Vendors • Programming/ Forecasting • Property Search • Lease Negotiation • Design and Construction Mgmt. • Move In
Alphaville • 1,999 M2 Office • 4,449 M2 Warehouse
Sales Centers- AP Region
• Develop prototype sales center • Implement modular design approach to minimize hard construction costs. Scope: • Develop programming model • Develop design specification/ standards • Source suppliers/ 3rd party providers • Design and Construction Mgmt. • 400 – 1000 M2 • 10 month project timeline
Mary Kay Facilities
International Projects
Distribution Center--Moscow Frame/foundation structural damage
Project objectives: • Restore full functionality • Minimal interruption to operations • Ensure safe working environment
Scope: • Engage global service providers • Detailed assessment of structural damage • Develop repair plan
• Consensus w/corporate/region/local MK teams & insurer • Consistent with project objectives
• Remote & on-site execution management
Mary Kay Facilities
International Projects
HQ Office--Shanghai Project objectives:
• Long-term, financially sustainable solution. • Meets functional requirements of users • Consistent with brand image • Convenient for employees & Independent
Sales Force Scope:
• Establish project partnership with critical corporate & local MK functional teams
• Engage global real estate service provider • Identification & select general options &
associated decision timelines • Select preferred site option • Execute construction & occupancy
Mary Kay Facilities
International Projects
Real Estate Management Process & Execution
Facilities
Corporate Functions
Business Unit
Successful strategic and tactical execution demands constant cross-functional integration.
Mary Kay Facilities
Enterprise Alignment
Strengths
• Real estate selection & transactions
• Design & Construction
• Facility Maintenance
Constraints
• Limited resources
Facilities
Mary Kay Facilities
Cross-Functional Execution
Business Unit
Strengths
• Local market
• Functional requirements
• Local resources
Constraints
• Limited RE skills/experience
• Diverts attention from primary function
Mary Kay Facilities
Cross-Functional Execution
Strengths
• Corporate governance requirements
• Project/funding approvers
Constraints
• Limited resources
• Limited RE skills/experience
Corporate Functions
Mary Kay Facilities
Cross-Functional Execution
Best Practices Project Planning
Execution
Facilities
Corporate Functions
Business Unit
Mary Kay Facilities
Cross-Functional Execution
Best Practices Project Planning
Execution
Facilities
Corporate Functions
Business Unit
3rd Party Providers
Mary Kay Facilities
Cross-Functional Execution
Mary Kay Facilities
Game Plan Execution
1. Identify and document a comprehensive portfolio of real estate management best practices.
Project Justification
Site Selection
Lease Negotiation & Approval
Lease/ Contract Administration
Design & Construction
Facility Maintenance
Sustainability
Team Min Frequency/Yr
Executive Quarterly
International Regions Quarterly
Supply Chain Weekly
IST Monthly
HR Quarterly
Legal Semi-Annually
Finance Monthly
Marketing Semi-Annually
Mary Kay Facilities
Game Plan Execution
2. Partner with other Corporate functional teams
3. Develop “toolbox” of planning and management aids
• Document Administration
• Liaise with Legal Department for departmental contracts to
allow Project Managers the freedom to concentrate on
workload.
• Standardized formats for RFPs, contracts, selection criteria,
project justification, SOPs
Mary Kay Facilities
Game Plan Execution
• Design Standards
• Programming for all facility types
• Global Standards per facility type
• Shell Building Specifications
• Interior Fitout Specifications
3. Develop “toolbox” of planning and management aids
Mary Kay Facilities
Game Plan Execution
• Janitorial
• HVAC
• Electrical systems
• Pest control
• Flooring
• Windows
• Exteriors
• Landscaping
• Contractor Qualifications
Global Lease Administration
Information Access &
Distribution
4. Partner with IST to create an easily-accessible information platform for “toolbox” usage
Mary Kay Facilities
Game Plan Execution
Web-based Repository (Lease Harbor) •Physical characteristics of property
• Location (address, city, country, region) • Property type (MFG, Warehouse, Office, Sales, etc.)
•Electronic supporting documentation • Current agreements • Previous agreements • Floor plans, maps, architectural drawings, etc. • Photographs
•Lease specifications • Key action dates • Area • Notes
•Reporting • Ad-hoc and “canned” reports • Quarterly, current portfolio status and 18-mon
expiration
Mary Kay Facilities
Lease Administration
SCOPE Design Standards
(Programming/Quality/Finishes)
Service Provider Procurement (RFPs/Contracts)
Project Management
Objectives Performance
Application Gateway
Mary Kay Facilities
Mary Kay Facilities
5. Build a global network of essential third-party service and procurement providers to supplement/assist involved MK personnel.
Mary Kay Facilities
Game Plan Execution
Mary Kay Facilities
Game Plan Execution
• Building Operations and Management
• Life Safety / Security / Risk Management
• Training and Education
• Energy
• Environmental / Sustainability
• Tenant Relations / Community Involvement
The BOMA 360 program validates and recognizes
commercial properties that demonstrate best
practices in all major areas of building operations and
management. A BOMA 360 building must meet the
rigorous criteria that evaluates six major areas of
property management and operations:
6. Third-party Validation
Genuine partnering with frequent, open & transparent
communication with our customers is the key.
Questions?