Mary Beth Edmiston Profile

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  1. 1. 2015-present- Service Delivery Operations Manager for a BPO, AO, IO contract for a chemical client divestiture. Accountable for delivery across Customer Care, Supply Chain, and AR teams located in three delivery centers across the globe. Responsible for OTC business process design and key stakeholder education and training. Developed solutions to help meet client revenue targets and growth goals. Managed over 40 resources across BPO, AO and client teams. 2014-2015- Tower Lead responsible for managing the mobilization of the Customer Care BPO teams and the ERP OTC project implementation team for a chemical client during divestiture. Completed a successful go-live in an unprecedented BPO/AO/IO contract to enable client to become a standalone company in less than four months. 2012 Accompanied client leadership to SAPPHIRE conference 2011-2014 PMO lead and OTC lead on an AO contract for a natural resources client. Responsible for developing and implementing project KPIs and reporting to client and contract delivery lead. Managed onshore and offshore OTC team of 15 resources through several projects, including a client bankruptcy 2008-2010 Key project team member on an ERP OTC team during successful SAP integration project for a natural resources client completing a merger. 2003-2007 - Prior to Accenture, Mary Beth worked for CDW and W.W. Grainger.Copyright 2015 Accenture All rights reserved. Profile: Mary Beth Edmiston 1 Mary Beth Edmiston Manager Accenture Operations 161 N Clark Chicago, IL 60601 Tel: 312.498.3454 mary.beth.edmiston@accenture.com Executive Overview Mary Beth Edmiston is a Manager in Accentures Operations Practice. She has over ten years of outsourcing, operational and implementation experience working with companies in various industries. Mary Beth has an MBA (08) from the University of Illinois-Chicago and a Bachelors Degree in Business (03) from Indiana University. Mary Beth is based in Chicago. Functional & Industry Experience Functional Client Relationship Management Delivery and Operations Customer Care, Supply Chain, AO Knowledge Management ERP OTC processes Mobilization Relevant Projects and Accomplishments Industry Resources: Chemicals, Natural Resources Products: Technology Products: Industrial Supplies