mary bahar
DESCRIPTION
TRANSCRIPT
Acıbadem Healthcare Group is an integrated primary and secondary healthcare services as well as the supporting functions like insurance, central laboratories, project management, catering, housekeeping , ambulance services and education foundation .
24 facilities with
9 hospitals operating since 1991
Acıbadem Healthcare Facilities
Acıbadem Education and Health Foundation
Acıbadem University
Acıbadem Health & Life Insurance
Acıbadem Project
Acıbadem Mobil Healthcare Services
A Plus
Acıbadem Labmed
Genetika
Pathology Laboratory
Acıbadem Labvital Food Central Laboratory
Curent Network 9 Hospitals
15 outpatients centers
∑ of 252.400 m2
General tertiary hospitals
Inpatient beds: 1.168 Operating theatre : 62
Expansion Plan
Bodrum Hospital
Fulya Hospital / İstanbul
Eskişehir Hospital
Inpatient Beds: 1.467 Operating Rooms: 79
1991 2000 2005 2008 2009
Number of Employees
70 1.450 4.374 6.407 8.500
Number of Physicians
13 345 691 1.012 1.500
Number of Nurses 78 230 728 1058 1.500
Number of Outpatients
2.387 300.038 914.674 1.374.484 1.900.000
Number of Inpatients
227 12.826 35.517 52.362 60.000
Number of Surgeries 126 8.143 28.578 30.210 48.000
HEALTH AND LIFE INSURANCE
The FOURTH largest health insurance company in Turkey
Mission: Make healthcare insurance as an integral part of the healthcare system
Over 100.000 policy holders (2008)
Acibadem Project Management (APM) was established in 2004 to provide the following in the healthcare industry:
investment planning design resources planning construction operations
• Fully-equipped land- and air ambulance services• Providing all health related emergency and/or
regular interventions before and after hospitalization
• in all possible areas such as offices, residences, schools
• with the same level of accreditated quality of Acıbadem service levels
• 7 days / 24 hours
As well as:• Home-care • Telemedicine• Health screening programs
Facility Management Company for Hospitals
Centralized kitchen
A new level of quality and presentation in patient room service
Centralized laundry
Housekeeping
Established by Acibadem Healthcare Group in 2002;
To improve the country’s education level and provide better quality of life to the society
To establish a health sciences university with allied institutions.
To provide scholarships to qualified students and fellows in health sciences.
To contribute to research in healthcare.
Medical Faculty
Nursing Faculty
Molecular Biology and Genetics
Computer Engineering Faculty
Industrial Engineering Faculty
Physical Therapy and Rehabilitation Faculty
Health Management Faculty
Psychology
~1.500 different type of tests are conducted at Labmed.
%50 partnership with Labmed Dortmund GmbH of Germany since 2004
Labmed audited by DACH of Germany and received ISO 15189 certification in 2005, the first in Turkey.
Annual number of tests conducted is currently 3 million.
Genetic Diagnosis and Cell Therapies Centres
Cell Laboratory and Stem Cell Bank
Cord Blood Bank
Cell Therapy Center
Centralized system working with field pathologists
Telepathology system betwwen central laboratory and all units
20 pathologist on staff with various subspecialties
The laboratory has been structured in a way that will make it a reference centre for those people and companies ascribing importance to health and food safety. The aim is to become a pioneer in food control and analysis services.
A recently inaugurated company in accordance with Acıbadem’s corporate traditions, the laboratory will soon be applying for TS EN ISO / IEC 17025 Experiment and Calibration Laboratory accreditation certification.
2009 - 9 MONTH (CASH)
PAT. NO AVERAGE
1179 4.325,36 USD
2009 - 9 MONTH (INT. INS.)
PAT. NO AVERAGE
3633 968,86 USD
1. QUALITY
JCI (Joint Commission International) 2005 Accreditation, 2008 Re-accreditation
EFQM (European Foundation for Quality Management)
“Commitment to Excellence” certificate 2004
ISO 9001Central Sterilization Units
ISO 17025Acıbadem Labmed Central Laboratory
ISO 15189Acıbadem Labmed Central Laboratory
Health Quality Service (HQS)International Hospital and Etiler Outpatient
Center
QUALITY-Accreditation & Certification
PATIENT SAFETY PROGRAMFollow up on the events which may endanger the safety of the patients and the employees.
PATIENT SATISFACTIONPatient Complaint Management System, developed by Acıbadem, has been awarded “best-practice” by JCI in 2005.
QUALITY IMPROVEMENT TECHNIQUESPDCA, FMEA, RCA and other techniques are used for continous quality improvement.
ICD – 10 DIAGNOSTIC CODESOur patients are diagnosed using with internationally accepted medical codes
PHYSICIAN CREDENTIALING and PRIVILEGING PROCESS
EVIDENCE BASED MEDICINE
QUALITY- Patient Focus
1. QUALITY
2. HARVARD AFFILIATION
• HMI: Established by Harvard Medical School in 1994
• Acıbadem has been an affiliate of HMI between 2003 - 2008
• Provides access to 18 teaching hospitals and institutions and 9,000+ facultyProfessional development of medical staff
15 medical programs (e.g. Movement disorders, women’s health, infectious diseases) with 2,057 physician participants
Nursing leadership and education
23 programs (e.g. Leadership, evidence based nursing, oncology/epilepsy/stroke specialty nursing)
Support in development and improvement of internal processes
•HR performance management system development•Disaster preparedness•Quality consulting and mock surveys•Administrative observerships
Evidence-based medicine programs
Stroke and oncology treatment guidelines
1. QUALITY
2. HARVARD AFFILIATION
3. TRANSPARENCY & SHARING OF CLINICAL OUTCOMES
ACB BAK KOZ BUR KOC INT
ALOS 2.08 1.90 2.40 2.02 2.22 1.86
Inpatient Mortality (%) 0.83 0.67 1.94 0.96 0.84 0.57
Infection Rate (%) 0.92 1.03 1.68 0.58 2.53 1.34
Surgical Site Infection (%)
0.63 0.40 0.72 0.48 2.15 0.23
ICU Length of Stay 23 hours
ALOS 5.3 days
Observed Mortality 0.9%
Cleveland Clinic Observed Mortality1
0.6%
California Hospitals Observed Mortality2
2.91%
1999-2007 Acıbadem isolated CABG results
References: 1.www.ccf.org/heartcenter/pub/about/specialties/cvsurgery.asp
2. www.oshpd.cahwnet.gov/HQAD/outcomes/studies/cabg/2003report/2003report.pdf
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
• All medical and surgical subspecialties• 3 Tesla intraoperative MRI• Gamma Knife, Rapidarc, IGRT and PET-CT• Congenital Cardiovascular Surgery• Level III Intensive Care Units• Assisted Reproductive Health and LDRP• Pediatric Sub-specialties• Telepathology and Genetic Testing• Bone Marrow Transplantation• Reconstructive and Micro-Surgery
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
Focus on one to one marketing in the region
Visit MOH, Hospitals, Medical Centers, physicians of each related country,
solid understanding of the health economics and needs of the target country
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
6. INTERNATIONAL PATIENT CENTER
Our Services Include:
Scheduling of medical appointments with follow-up care (pre-op and post-op evaluation)
Assistance with hospital admission and discharges.
Arrangement of accomodaiton
Arrangement of airport transfer
Assistance with payment procedures and in simplifying financial transactions.
Assistance with language interpretation
Assistance with local tours and excursion arrangements
Assistance with visa procedures
Guidance for Patient and Family before and after arrival Assistance with international insurances
High hospitality efforts door to door service orientation
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
6. INTERNATIONAL PATIENT CENTER
7. RESPONSIBILITY IN STOCKS MARKET
Publicly traded in İstanbul stocks exchange since 2000
Acquintance with all foreign investors around the world
Good financial results and rapid growth has been compared with the global market leaders in healthcare.
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
6. INTERNATIONAL PATIENT CENTER
7. RESPONSIBILITY IN STOCKS MARKET
8. TRY TO INCORPORATE AFTERCARE FOR THE PATIENT
Hospitalization documents prepared and available upon their discharge in their own language
Focus on follow up care in patients’ local country
Communication & coordination with priovider’s in patient’s local country
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
6. INTERNATIONAL PATIENT CENTER
7. RESPONSIBILITY IN STOCKS MARKET
8. TRY TO INCORPORATE AFTERCARE FOR THE PATIENT
9. PRICING STRATEGY
Acıbade
m USA IndiaThailan
dSingapo
rePanam
aCosta Rica
CABG$
12.500 $
110,000 $
8,000 $ 12,000 $ 15,000 $
20,000 $
24,000
Cardiac Valve Replacement
$ 21.000
$ 130,000
$ 9,000 $ 10,000 $ 12,500
$ 30,000
$ 15,000
Coronary Angiography $ 1.666 $ 6,000 $ 560 $ 1,250 $ 1,313 $ 1,600 -
Coronary Angioplasty $ 3.300 $ 55,000 $
7,500 $ 8,000 $ 12,000 $
15,000 $
20,000
Total Hip Replacement$
20.000 $ 40,000 $
8,500 $ 11,100 $ 13,500 $
11,000 $
12,000
Total Knee Replacment
$ 17.000 $ 40,000
$ 7,500 $ 10,000 $ 13,000
$ 11,000
$ 11,000
Spinal Fusion$
19.000 $ 62,000 $
6,500 $ 7,000 $ 10,000 - $
25,000
Laparoscopic Cholecystectomy $ 8.500 $ 15,000
$ 4,500 $ 3,000 - $ 3,400 $ 3,000
Laparoscopic Hysterectomy $ 7.500 $ 22,000
$ 3,250 $ 3,000 $ 6,000 $ 6,500 -
Vaginal Hysterctomy $ 6.634 $ 19,000 $
2,000 - - $ 5,000 $ 3,000
Inguinal Hernia Repair $4.000 $ 5,000 $
1,000 $ 1,000 $ 1,000 $ 4,000 $ 4,000
Cataract Surgery $ 2.000 $ 5,000 $ 600 - - $ 2,500 -
1. QUALITY
2. HARVARD AFFILIATION
3. PUBLISHMENT OF MEDICAL OUTCOMES
4. INFRASTRUCTURE OF ALL FACILITIES AND HIGH TECHNOLOGY
5. INTEGRATED APPROACH IN MARKETING
6. INTERNATIONAL PATIENT CENTER
7. RESPONSIBILITY IN STOCKS MARKET
8. TRY TO INCORPORATE AFTERCARE FOR THE PATIENT
9. PRICING STRATEGY
10.WIDESPREAD NETWORK OF INTERNATIONAL INSURANCE AND ASSISTANCE COMPANY AGREEMENTS
Patients from European countries prefer Turkey;
For non covered services such as ;Plastic surgeryDental servicesExcimer laser / ophtalmologyIVF
Patients from Balkan ,Eurasia and Middle East Countries prefer Turkey:
Low technology
Lack of expertiese
Lack of hospital management know how
High risk medical treatmentsOncologyRadiation oncologyGamma Knife, CyberknifePediatric &a dult brain surgeryPediatric & adult coronery surgeriesInterventional radialogy and cardiologyTumor surgeriesBone marrow transplantsKidney, liver transplants
Number of hospitals in Turkey:
953 Public hospitals
˜ 450 Private hospitals
Highest JCI accredited hospitals after US is in Turkey, 32 facilities, 29 hospitals ( 9 belong to
Acıbadem)
Challenges in Turkey:
Turkey needs to prioritize the vision of putting the medical tourism on the front line
Today some platforms and organizations are voluntarily working for the international marketing of medical services ,also increasing the awarenes in the government and public …
Parties cooperating towards increasing medical tourism to Turkey :
Foreign Economic Relations Board
Accredited Hospitals Association
The Ministry of Tourism
The Ministry of Health
Association of Turkish Agencies
Turkish Airlines
Turkish Industry & Businessmen Association
ACIBADEM:YOUR
PARTNER IN HEALTHCARE