marwa cv uae 2015 n copy

Download MARWA CV UAE 2015 n copy

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  1. 1. Page 1 of 5 Marwa A. Ali E-mail: marwa.a.ali@gmail.com Mobile: Kuwait 00 (965) 99992673 UAE 00 (971) 552661683 Objective Seeking a Challenging position in the field of UAE financial sector , in a competitive environment of world -class organization where my professional background, communication and interpersonal skills can be applied and developed. Professional Experiences GULF Bank -kuwait January 2015 to Date Served as a Priority Banking Manager , Efficiently managing high worth clients Holdings in the most intelligent way consistent with their liquidity needs, risk profile intolerance, goals, and objectives Portfolio Volume: 12,000,000KD Number of Clients: 89 Responsibilities: Acquire, Maintain, grow, and deepen (Existed and new) priority customer relationship through effective relationship management Analyze and satisfy customer financial and investment needs in line with their goals, targets , and objectives Serve ONE Point Contact to HNW Bank Clients Meetings Business Targets, Acquiring NTB AC, working fully with products IS-BA-FX-FD-MM, and LA products Work fully within risk policies, procedures, and all compliance regulations , Ensure KYC -AML -Fatca updates Have complete knowledge of the customer base assets in Kuwait, GCC Region, and other places Deliver sales of products and services ensuring right produ cts are sold to right customers Ensure new business opportunities and increasing number of portfolios managed and volume of business
  2. 2. Page 2 of 5 National Bank of Kuwait -kuwait June 2006 to December 2014 Served as a Personal Banking Officer, providing banking solution for specific portfolio and Walk-in customers Portfolio Volume: 18,000,000 KD Number of Clients: 1400 Responsibilities: Managed and worked together on a number of 4 Branches Providing financial advice on investment planning, loans and credit cards Establishing Accounts, TD, Money Markets, Funds, Insurance products Providing personalized and preferential service Followed up with client Post Sales to ensure satisfaction and on-going business Setting and developing new business plans Visits the potential customers and present services/products in an appropriate manner to meet sales targets Ensure that all answers to queries are within the bank policies and procedures Assist in completing and submitting all forms related to sales products, and following up with areas in the bank to ensure processing on time Monitoring and analyzing clients complaints 06-06 to 06-07 as a Service officer 06-07 to 01/10 as a Relationship Officer Achievements Gold Medal for 2013/ Stars Club /year performance Bronze Medal for 2013/star club/ 1st quarter Silver Medal for 2013/ Stars Club / 3rd Quarter Silver Medal for 2012/ Stars Club / year performance Top Ten Rally Opedia/Products Knowledge/every quarter winner 2nd place winner for 2010/ (3rd Quarter) Top PBO 1st place Winner for Jan, March, April 2008 for Top/RO Medium Branches 1st place Winner for 2007/Top RO-Medium Branches(Certificate of Excellence) 1st place Winner for Hero 2007/(1st Quarter) Complaints Solver
  3. 3. Page 3 of 5 Movenpick hotel and resort - Kuwait 2005 till 2006 Served as a Marketing Coordinator. Responsibilities: Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars. Tracks product line sales and costs by analyzing and entering sales, expense, new business data. Prepares marketing reports by collecting, analyzing, and summarizing sales data. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests. Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases. Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists. Monitors budgets by comparing and analyzing actual results with plans and forecasts. Updates job knowledge by participating in educational opportunities; reading trade publications. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. T.C.L - Egypt 2004 till 2005 Served as a Sr. Executive, Personal Assistant to Export Manager This company was active in manufacturing and disturbing chemical detergents all over Middle East Responsibilities: Designing & maintaining the export project management filing system. Preparing presentations as required Managing travel & appointments. Handling expense accounting. Monitoring & managing communication Managing the customer care department Handling the public relation affairs. Organizing exhibitions & seminars. Handling all international calls Dealing with all foreigners customers Responsible for all internal & external correspondence Inventing the new media campaign for the new year Representing the new marketing plan on a monthly basis. Preparing tenders on a tight scale. Preparing Offers and Contracts on a wide range. Following up with all export and import forwards. Coordination with our suppliers and customers. Arranging program of gifts for both customers and suppliers to maintain loyalty. Handle orders either imported or exported from the production till the arrival and clearance of the shipment. Follow up clients payments Coordinate between clients requirements and suppliers. Monitor local & international market movements. Prepare sales and marketing reports periodically
  4. 4. Page 4 of 5 Qualifications Management skills o Business Administration o Team Building Skills o Sales and business development Computer Skills: o MS Office (Word, Excel, PowerPoint, Access, MS Project) o Windows 7 / 8 Languages: o Arabic: Mother tongue o English: Perfect reading, writing, speaking and understanding. Business Skills: o Led and supervised a team of professionals to accomplish many projects. Enthusiastic service oriented team player. Self- motivated, result driven with excellent interpersonal skills. o Ability to work under pressure for a long period and flexible with working hours o Very strong attitude in sales & communication and excellent negotiation skills o Very good presentation skills, effective decision making and influence skills o Have the ability to take responsibility quickly & analytical skills o Ability to acquire and maintain relationships e.g., associates, customers & vendors Personal Details Marital Status: Single Gender: Female Nationality: Egyptian Age: 32 Education 1999/2003 Bachelor of Arts / English Department.
  5. 5. Page 5 of 5 Courses & Training Course Training Center Fatca Training 2014 NBK Anti Money Laundry 2014 NBK Insurance Product Training FIB NBK BancsLink-Vision PlusCat-CSC-Cinet-Host-call center NBK Thahabi Investment Certification Program 2011 IMPACT IELTS preparation program 2011 IBS GMAT 2011 AMIDEAST Family Insurance 2011 IMPACT Kuwait Stock Market Operations 2010 IBS Introduction to Investment 2008 IBS Anti Money Laundry Course 2010 NBK NRDP ( New Recruitment Development Program) NBK English for Business Meetings 2010 IBS Advanced English Grammar 2010 IBS Service Quality and Customer Care NBK Time Management Training NBK Excel/ PowerPoint/Project Infocenter Interests and activities I am interested in learning new skills, especially those related to management and business development, debate and presentation skills. I particularly enjoy researching and digging up materials for topics that interest me. During my studies and activities, I have submitted many researches. I am very fond of reading literature, swimming and running. References Provided Upon Request