marthas resume 2015
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Martha J. (Wilson) Lucas108 KimberlySulphur Springs TX 75482 [email protected] Home: 903-885-2304
Cell: 903-438-3975 Dedicated customer service with 20+ years of experience Respected customer-focused team member
Areas of ExpertiseCustomer ServiceComplaint Handling & ResolutionAdvertising/Marketing
Customer Satisfaction EnhancementFront-End SupervisionHuman Resource Management
Account Receivable/Payable Inventory Tracking
Professional ExperienceJames Hodge Motors, Inc.Paris, TexasReceptionist, Accounts Receivable & Customer Service I am responsible for daily deposits, and accounts receivables. I am responsible for answering the phone.
Discount Wheel & Tire of Sulphur Springs, Inc.Formerly Sulphur Springs Tire Store then Discount Wheel & Tire
05/15 to 08/15
08/94 to 05/15
Customer Service, Accounts Receivable & Accounts Payable, Accounts Receivable & Accounts Payable, Selected Contributions: I went to Idaho for training for one week on the new Computer Software that we put into operation in February
2001. I am responsible for daily deposits, accounts receivables and accounts payable. I participate in customer service by assisting them with purchases and repairs that are needed for his/her
vehicle. I assist employees with questions they may have about employment, payroll and benefits with our staff leasing
agent. I am responsible for making sure we are reimbursed for our Co-op monies that are allowed to us yearly. I am responsible for making sure that the Computer Software is working properly, or I call our local then
Computer designer of our system.
First American Bank — Sulphur Springs, TXNow the business is Guaranty Bond Bank
07/93 to 08/94
Position: bank teller 07/93 to 08/94Selected Contributions: Accepted daily deposits, withdraws, and answered questions from account holders that he/she may have had. Responsible for a large sum of operating money that I had to balance daily.
Education and TrainingEAST TEXAS STATE UNIVERSITY — COMMERCE, TEXASNow Texas A&M of Commerce
8/84 to 8/89
Earned a Bachelor of Science Degree: Business Administration
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.