Information system Of

Riyadh marriott hotel

By : Asif ayub

Introduction & concept

Introduction

• Riyadh marriott hotel is established in 1980.

• It is one of the 5 star hotel.

• This multi-awarded, convenient hotel is perfect for

business, conferences, events, weekend getaways,

family travel and wedding.

• It has also 20 flexible meeting rooms .

• It has six floors and 391 rooms.

Concept

• Input and store the basic data of customers .

• Easy to process data in with financial and other

organizational department’s requirements.

• Retrieve the stored information in as usual form.

Data information & knowledge

Knowledge• Fitness center entrance is accessible• Main entrance is accessible• Pathway to registration desk is accessible• Route to accessible guest rooms is

accessible• Business center entrance is accessible• Hotel has on site accessible self-parking• Meeting spaces are all accessible• Pool entrances are all accessible• Restaurants are accessible

Information• Check-in: 3:00 PM• Check-out: 12:00 PMExpress Check-In and Express Checkout

DATA• Riyadh Marriott hotel have 6 floors containing 391 rooms .• This convenient hotel have 27 Suites and 22 meeting rooms.

System , boundary & system environment

General manager

Front office

manager

House keeping manage

r

Head of maintenan

ce

Sales & marketing manager

Food and

beverage

manager

Limitation of system or system boundary

System

Four season

s

Holiday Inn

Riyadh palace

Tulip Inn

Other hotels interaction or system environment

Types of information system

TPS

• Receivable and payable

• Cash management• Product-cost

accounting• Profitability analysis

OAS

• Payroll• Personal planning• HR time

accounting• Travel expenses• training

PCS

• Production planning• Materials planning• Quality

management• purchasing

Types of information system

MIS

DSS

EIS

• Order management • Sales management

Making decisions regarding• Planning• Organizing• controlling

• Strategic information

Information system vs information technology

Riyadh marriott hotel provides the following services

• High-speed Internet• Fitness center• Business center• Restaurant on-site• Pool• Kitchen/kitchenette• Room service• Airport shuttle• Parking• Car rental desk• Meeting event space• Marriott-certified wedding

planner• Certified Meeting Planner

Technologies used in Riyadh marriott hotel are

• High definition televisions (HDTVs)

• High speed internet access (wired and Wi-Fi)

• Climate control• RFID (Radio Frequency

Identification) door lock• Convenient power

sources• MP3 docking station

Classification of information system of hotel

OSS MSS

• Supervisor • Foreman• Finance officers

• General manager• Branch manager• Chairman

Levels of management

MANAGEMENT

TOP LEVEL MIDDLE LEVEL LOWER LEVEL• Chairman

• Managing director• Secretaries • General manager• Board of directors

• Heads of departments

• Superintendents• Branch managers• Account officers

• Foremen• Supervisors • Finance

officers

Hierarchy of Riyadh Marriott hotel

Managing director

Director of human

resources

Director of sales &

marketing

Director of finance

Director of production

Financial accountant

Quality control

manager

Hotel manager

Management accountant

Decisions

STRATEGIC DECISIONS

OWNERS/ BOARD OF DIRECTORS

MANAGERS TACTICAL

DECISIONS

MOST EMPLOYEES

OPERATIONAL DECISIONS

Top level decisions

Middle level decisions

Lower level decisions

Conclusions

• Riyadh Marriott hotel is one of the 5 star hotel in Riyadh.

• It is one of the perfect hotel for wedding ,family

travel ,events and weekend getaways .

• This Marriott hotel has the facilities of fitness center ,

restaurant ,parking , pool ,business center and much more

facilities for their customers.

• It’s managements and services are perfect.

• It is one of the branch of Marriott international .