marketing on a shoestring - national notary association | nna library/nna... · marketing on a...
TRANSCRIPT
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Marketing On a Shoestring:
Branding Your Notary Business
Laura J. Biewer
*We will be recording this webinar so if you miss any portions of the presentation, you can watch it at a later date. We will also have a PDF of the presentation available for download following the webinar. Thank you.
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Marketing On a Shoestring:
Laura J. Biewer
Branding Your Notary Business
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Take-aways
Recognize what branding is and why it is important
Define what you want your brand to say about you
Create visibility for your business
Describe signing companies and leverage NSA directories
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Introduction
Why me?
• Successful NSA since 2004
• Extensive use of my commission beyond loan signings
• Instructor for California State-required Notary Training since 2006
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What Is Branding? It is the reputation you build.
• Differentiates your service
• Reflects what clients say about you
“Know what you want to be known for.” William Adurra
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Connects your targeted prospects emotionally
Confirms your credibility
Five Outcomes to a Good Brand
Delivers the message clearly
Motivates the buyer
Strengthens user loyalty
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How Do You Build It?
Ask yourself three questions:
–What do you do for people?
–How do you do it differently?
–How do people feel about you?
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Determine Your Message
What can your clients expect? Personalized service
Competency
Consistency
Confidentiality
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Determine Your Message
What can your clients expect? Industry expertise
Affinity to specific population
Reliability
Multilingual
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Building Your Image
Everything matters:
Company name Client’s needs Social media
Advertising Collateral
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Behavior Is Louder than Words
Are you:
Proactive
Accessible
Responsive
Trustworthy
Skilled
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Branding Strategies for Visibility
• Teach/speak
• Write blogs/opinion pieces
• Volunteer Notary services
• Network/community events
• Mentor other Notaries
Build relationships
Grow your circle of influence
Advertising is not branding
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NSA Directories 1. Sign up
NotaryCafe.com
123Notary.com
Notaryrotary.com
SigningAgent.com
2. Create a thorough profile that replicates your brand
3. Provide all required support
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Signing Companies
• Expedite the process
– Sign up directly
• Use Caution
– Research before accepting assignments
Expedite the process
Sign up directly
Use caution Research before
accepting
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Is It Working?
Ask the client:
• How did you find me?
– Track it
• How was your experience?
– Ask for reviews, recommendations
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How Long Does It Take?
How you prioritize
It depends!
How much time you invest
How well you support the brand
How willing you are to do more
How much you invest financially
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Next Steps
Pick three ideas to start
Track it
Pick three more
Track it
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Next Webinar Topic
• What topic would you like to see covered at our next NSA webinar?
Please type your answers below in the chat box and we will record and review your responses.
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Connect with the NNA and other Notaries through our social media channels!
Stay updated on the latest NNA events, news and best practices.
facebook.com/nationalnotary
twitter.com/nationalnotary
linkedin.com/company/national-notary-association
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Q & A
For further information, contact:
1-888-876-0827 Hotline Counselors are available to assist you
Monday-Friday 5:00 a.m.–7:00 p.m. PT
Saturday 5:00 a.m.–5:00 p.m. PT
Webinar Archives at:
http://www.nationalnotary.org/webinar-archives/index.html
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Follow Up Questions
• Review recording of webinar
209-606-4938