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Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

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Page 1: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence

MARKETING

HACKS

Amanda Jones

(Terranova)

Page 2: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence2

1. Let’s start with change

2. Brand + reputation hacks

3. Hashtag hacks

4. COPE hacks

5. Voice hacks

6. Royal Commission + Marketing hacks

#makingagedcarebetter

Page 3: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence3

change doesn’t have to suck.

Page 4: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence4

Brand +

reputation

Page 5: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence5

#makingagedcarebetter

The trajectory

Media Fatigue

Revealed

12 – 24 hours

Personal

Stories

Social

Chatter:

How are

they

doing?

What did

they

know?

When

did they

know?

Legal /

Feds

Emails

Leaked

Jokes/

Share

Price /

Costs

Occasional

Media Follow up

Trial / Where are

they now?

Page 6: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence6 #makingagedcarebetter

Hacks.

1. Don’t panic

2. Prepare

3. “Control” the process4. Monitoring

5. Communicate

6. Holding statement

7. Asses or adjust in-market campaigns

8. Own it

9. Stick to the facts10. Debrief

Page 7: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence7

The hashtag

Page 8: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence8

#Celebratingwomeninagedcare

1. No budget

2. Over 100 women in 100

days

3. Global

4. Media

5. Community + connections

+ friendships

6. Over 200,000k impressions

#makingagedcarebetter

Page 9: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence9

Hacks.

1. Research

2. Brand, local, event, holiday, hashtags

3. Promote

4. Build a community

5. Journo’s

6. Recruitment

#makingagedcarebetter

Page 10: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence10

Create once

Publish everywhere

Page 11: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence11

Andrew Kerr Care

#makingagedcarebetter

Page 12: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence12

Mirus Industry Analysis (MIA)

#makingagedcarebetter

Page 13: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence13

Social Media Webinar

About us Newsletter

Testimonials FAQs

Website.

Blogs eBooks

Video Templates

Podcasts Reports

Interviews Guides

Contact us

Book a tour with us

Admission with us

AWARENESS – INFORMATION (75%)

CONSIDERATION – COMPARE (23%)

PURCHASE – ACTION (2%)

Page 14: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence14

Hacks.

1. Strong foundation

2. Save time

3. Archived content

4. Ensure a “rich” narrative

5. Track regularly

6. Consider device diversity

7. Technology stack

#makingagedcarebetter

Page 15: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence15

Voice activated

search

Page 16: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence16

Hey Google, hey Siri

1. Blog, video, live video, voice

2. Call mum, call dad3. Humans into text

4. Get ahead

#makingagedcarebetter

Page 17: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence17

Hacks.

1. Micro-moments

2. Wordstream free keyword tool “aged care near me”3. Prepare for long-tail

4. tools.pingdom.com

5. Mobile responsive

#makingagedcarebetter

Page 18: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence18

Royal commission

+ marketing

Page 19: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence19

Bankers + aged care executives

1. Refocus

2. Trust

3. Research

4. Impact on culture

5. Leadership styles

6. Service promise

#makingagedcarebetter

Page 20: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence20

Hacks.

1. Principles of trust

2. Lift internally

3. Shift externally4. Customer sentiment

5. Challenger brands

#makingagedcarebetter

Page 21: MARKETING HACKS - LASA Congress 2019 · 2019-11-06 · Mirus Australia © 2019 Commercial in confidence MARKETING HACKS Amanda Jones (Terranova)

Mirus Australia © 2019

Commercial in confidence2121

Change doesn't

have to suck. Amanda Jones (Terranova)

Chief Marketing Officer

LINKEDIN: amandajonesaj

#makingagedcarebetter