marketing director or area manager or general manager or vice pr

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Resume - Janet Klatt

Highly qualified and well developed leader with over 20 years of management experience excelling in staff development, problem solving, business process development, statistical reporting, and client satisfaction.

CORE COMPETENCIES

Excellent at developing and motivating staff to align with goals and objectivesExperienced in personnel leadership including interviewing, hiring requirements, motivation, team building, disciplinary actions, and overall employment law.Experienced in both represented and non-represented workforce.Experience in daily operations including development and implementation of policies and proceduresExcellent people skills, including customer interaction, co-worker communication, and management alignmentProven track record in fiscal management including cash handling processes, inventory controls, staff scheduling, and work flow processes.Excellent project management skills including timeline development, tracking, and delivery of end product.Excellent cross departmental and cross functional communication and managementskillsExperienced in computer program and software application integration for increa

sed performance management

PROFESSIONAL PROFILE

ALASKA COMMUINCIATIONS SYSTEMS Anchorage, AlaskaDirector, Retail Sales and Service January 2008 a" May 2010Director Wireless Products

Responsibilities included management for 14 statewide stores and the agent channel locations including personnel management, daily operations, site selection, sales performance, profit and loss. Management of up to 100 employees.

a Operations management and expansiona" provide leadership direction for statewide operations including overall sales performance, inventory control, security,personnel management, merchandising, and retail expansion planningo Developed and initiated 7 new store site selections, floor plans, and builds.o Reduced cash losses by 95% year over yeara Leadershipa"Established new retail management for storeso Successfully led retail channels to 113% of budgeted sales for 2008.o Reduced inventory loss by over 500% in two yearso Increased wireless data card sales and data revenue by over 200%a Budgeting and finance a"manage cost of goods sold, inventory, sales forecasts,and margin for the channel.a Training and quality management a" developed and launched quality control andcustomer service programs for retail locations including training and quality me

asures.

ALYESKA PIPELINE SERVICE COMPANY Anchorage, AlaskaCommercial Services Manager October 2006 a" January 2008

Responsibilities include software system integration, Contract and Quality Compliance Programs, Business and community relations through the Women and MinorityBusiness Enterprise Program. Management of three employees.

a Systems Integration a" provide direction on system interface integration, info


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rmation flow, and reporting development for automated contract data base systema Contract Compliance a" manage a team of 2 specialists providing financial, program, and performance auditsa Business development, Women/Minority Owned Business Enterprisesa" Provide federal regulatory reporting and relationship development with BLM relating to minority business programs. Develop community support. Plan and execute events, seekout minority owned business partners, and work with all inquires from vendors statewide.

CELLULAR ONE/DOBSON COMMUNICATIONS Anchorage, AlaskaArea Manager June 2003 a" October 2006

Responsible for the management of South Central Alaska business operation.

a Management a" Manage all sales operations for consumer and business acquisition.o Lead teams including 5 business sales executives and 4 retail sales managersoverseeing 10 retail locations and front line sales personnel totaling over 50 representativesa Conversion Strategy and Implementation a" lead data mapping from AT&T Wirelesssystems to Dobson Communication for billing systems conversion. Managed retention of long term AT&T Wireless skilled employees.a Set and achieved market sales goals including growth and retention of customer

base. Achievements included:o Meeting and exceeding financial and subscriber growth goals year over year.o Successful negotiation of large contracts for GSA pricing for military contracts and Alyeska Pipeline in the private sector.a Managed personnel performance, leadership development, training, and retentionof key personnel.a Market Development a" Provided business cases for market expansion efforts including ROI analysis

AT&T WIRELESS SERVICES Virtual EmployeeDirector, International and Roaming Products February 2001 a" June 2003

Responsible for international product development, strategic expansion planningand promotion. Exceeded budgeted product revenues in both 2002 and 2003 fiscalyears. Key areas of responsibility included: relationship management with international carriers, development of international product sales, promotion and lifecycle management of all offers nationwide. Developed and presented strategicand detailed information, business cases, and positioning statements for international products to executive management and the public.

a Strategy a" Develop strategic direction for international offers. Set strategy for positioning of international products with marketing, media, and corporatecommunication areas to best showcase AT&T Wireless as the leader in international wireless products and capabilities.a Management a" Management of three divergent work streams through independent o

ffer managers. Utilize strong management skills to deliver a complicated product to market through cross functional teams. Manage expectations, communication,and detailed results presentations on international product lines to senior leadership. Worked with teams spread throughout the U.S. as a virtual leader for the product.a Communication a" Develop communication and materials including presentations,white papers, press releases, interviews, and other elements to best position international products to customers. Clearly communicate company and product linegoals internally and externally to assure understanding of goalsa Cross functional leadership a" Provide direction and gain agreement from a pro


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ject management perspective in order to bring products to market in a timely andefficient manner.

AT&T WIRELESS SERVICES Virtual EmployeeNational Director Customer Base Marketing, HVC Segment April 1999 a" February 2001

Promoted to National Director, Customer Base Marketing; responsible for the development & implementation of offers to retain High Value Customers on a nationallevel. Managed teams with over 300 employees in 5 different geographic locations and 4 time zones providing offers to the top 20% of the customers based on billed revenue.

a Management a" Management of four outbound call centers located in Seattle, LosAngeles, Dallas, and West Palm Beach. Worked with efficiency measures for callcenter performance including close ratios, save ratios, and take ratios for programs utilizing statistical analysis. Managed integration of a new call centerand an acquired call center into the program. Effectively and efficiently managed and motivated a large team to successful results with customer satisfaction.a Marketing a" Developed criteria and programs for the customer base to maintainand assure customer satisfaction. Developed relationships with internal teamsto develop, design, produce, and distribute proactive materials to the customerbase.a Cross Functional Skills a" Sponsored and developed program criteria and servic

e level agreements to assure successful delivery of the programs. Worked extensively with IT to develop process flows and delivery methodology for calling and mailer lists to dialers and call centers.

AT&T WIRELESS SERVICES Anchorage, AlaskaDirector, Sales and Marketing March 1991 a" April 1999

Joined McCaw Communications as Marketing Manager for Alaska in March 1991, promoted to Director Sales and Marketing, August 1991. Company was purchased by AT&T, September 1994. As Director of Sales and Marketing, responsible for providing leadership and direction for sales and marketing management team, management of all public communication for the market, sales channels, product pricing, sales and revenue forecasting, budgeting, and distribution strategy for the state of

Alaska for paging and cellular products.

EDUCATION AND TRAINING

ALASKA PACIFIC UNIVERSITY Anchorage, AlaskaMBA, Graduated 1987Emphasis in Pacific Rim Studies and Financial Management

OREGON STATE UNIVERSTY Corvallis, OregonMaster of Arts in Interdisciplinary Study Program, 1980-8114 Graduate level creditsGraduate Teaching Assistant in Speech Communication Department.

MONTANA STATE UNIVERSITY Bozeman, MontanaBachelor of Arts in Speech Communication/Public Relations, Graduated 1980Minor emphasis in Business Marketing

Extensive continued training in: Marketing, Strategic thinking, Project Managem


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ent, Product Management, Leadership Development, Negotiation Skills, Sales Management, Customer Service and satisfaction

ACHIEVEMENTS AND AWARDS

a Joint Pipeline Office, letter of recognition for WMBE program improvement, 2007a Cellular One Presidents Club, 2004a AT&T Wireless Circle of Excellence Achiever 1999a AT&T Wireless Presidents Team Award, Equal Access Team, 1995a AT&T Wireless Soaring Above the Best, Sales Awards, 1991- 1998a Numerous national Telly and Golden Microphone awards for advertising excellence in broadcast media.

REFERENCES AVAILABLE UPON REQUEST

marketing director or area manager or general manager or vice pr

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