J.D. Power and Associates does not guarantee the accuracy, adequacy, or completeness of any information contained in this publication and is not responsible for any

errors or omissions or for the results obtained from use of such information. Advertising claims cannot be based on informati on published in this publication. Reproduction of any material contained in this publication, including photocopying in part or in whole, is prohibited without the express wri tten permission of J.D. Power and Associates. Any material quoted from this publication must be attributed to J.D. Power and Associ ates.

©2014 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved.

Robert Karwel

416-507-3258 ▪ robert.karwel@jdpa.com August 11, 2014

60 18

22

51 46

3

New Vehicles Used Vehicles

Cash Lease Loan

50

54

58

62

66

70

Jul-

13

Au

g-1

3

Se

p-1

3

Oct-

13

Nov-1

3

Dec-1

3

Jan

-14

Fe

b-1

4

Ma

r-1

4

Ap

r-14

Ma

y-1

4

Jun

-14

Jul-

14

New Used

$470

$490

$510

$530

$550

$570

$590

Jul-

13

Au

g-1

3

Se

p-1

3

Oct-

13

Nov-1

3

Dec-1

3

Jan

-14

Fe

b-1

4

Ma

r-1

4

Ap

r-14

Ma

y-1

4

Jun

-14

Jul-

14

New Lease New Loan

VEHICLE PURCHASE TYPE Percent of Total Transactions (Past 12 Months)

DAYS TO TURN

MONTHLY PAYMENTS Average per Customer

PERCENT NEW-VEHICLE LOAN TERM 72 Months and Greater

58%

0%

10%

20%

30%

40%

50%

60%

70%

Jul-

13

Au

g-1

3

Se

p-1

3

Oct-

13

Nov-1

3

Dec-1

3

Jan

-14

Fe

b-1

4

Ma

r-1

4

Ap

r-14

Ma

y-1

4

Jun

-14

Jul-

14

NEW VEHICLE PRICE VS. CUSTOMER FACING PRICE Data from JDPA PIN Incentive Spending Report (ISR)

20%

30%

40%

50%

Jul-

13

Au

g-1

3

Se

p-1

3

Oct-

13

Nov-1

3

Dec-1

3

Jan

-14

Fe

b-1

4

Ma

r-1

4

Ap

r-14

Ma

y-1

4

Jun

-14

Jul-

14

% Negative Equity Trade-In %

PERCENT NEGATIVE EQUITY & TRADE-IN Percentage of negative equity vehicles at trade-in (new)

$27,000

$28,000

$29,000

$30,000

$31,000

$32,000

$33,000

$34,000

Jul-

13

Au

g-1

3

Se

p-1

3

Oct-

13

Nov-1

3

Dec-1

3

Jan

-14

Fe

b-1

4

Ma

r-1

4

Ap

r-14

Ma

y-1

4

Jun

-14

Jul-

14

Vehicle Price Transaction Price