market matrix with service office

Market Matrix with Service office

Purpose of this Document:

• The business transformation is an enabler in the creation of a new IKEA Canada. We are

committed to this journey, guided by our values, true to our roots, and ready for the future.

We are on this journey together.

• The purpose of the Market Matrix document is to provide clarity to our Market teams

(store/CFF/CSC units), in order to build partnership with their colleagues here in Canadian

Service Office. The Matrix partner should be the first point of contact by the Markets when

there is need for support or collaboration regarding their specific area(s) of expertise.

Market Setup

Country Area - West

Market Manager -Calgary

Market Manager -Edmonton

Market Manager -Coquitlam

Market Manager -Richmond

Market Manager -Winnipeg

Country Area - Central

Market Manager -Burlington

Market Manager -North York

Market Manager -Etobicoke

Market Manager -Vaughan

Country Area - East

Market Manager -Halifax

Market Manager -Boucherville

Market Manager -Montreal

Market Manager -Quebec City

Market Manager -Ottawa

Central Fulfilment CDC/DS/ESP

Central FulfilmentUnit Manager -

Mississauga CDC

Central FulfilmentUnit Manager -Vancouver CDC

Central Fulfilment Unit Manager -

Brossard DC/CDC

Central Fulfilment Unit ESP Manager -

Kleinburg

Market

Market Steering Team

Market Manager

Logistics Manager

Communication Responsible

Business Navigation/ Operations Manager

Sales ManagerPeople & Culture

Manager

Comm-In Manager

Customer Relations Manager

IKEA Food Manager

Danielle BeauchesneCountry Food

Manager

Taralisa BarrettCountry Customer

Manager

Kathy DaveyCountry HF&RD

Manager

Multiple Matrix Leaders*

Market Area P&C Manager*

Eithne LavinCountry Selling

Manager

Randy GattCountry Business

Navigation Manager

Xiaoling FuStore Fulfillment

Operations Manager

Service Office Matrix

Market*See next pages for further details

Multiple Matrix Leaders*

Central Fulfilment Unit

Manager

Unit P&C Manager

Warehouse Manager

Operational Support Manager

Facilities Manager

Unit Business Navigator

Communications Responsible

Safety & Security Manager


Market

Direct Reporting Manager

Customer Fulfilment Unit Steering

Steve Mathews Safety & Security

Leader

Steffen DaabCentral Fulfilment

Operations Manager

Philippe LarochelleCentral Fulfilment

Operations Specialist

Richa GargCustomer Fulfilment

P&C Business Partner

Philippe LarochelleCentral Fulfilment

Operations Specialist

District Facility Management

Manager*

Yulia VoronenkoCountry Business

Navigator CFF

TBDCommunication

Business Partner CFF

*See next pages for further details

Market


Market

Tanya BevingtonCountry

Communications Manager

Market Manager

Bruno Dumas Country

Commercial Manager

Liz WilsonCountry Customer

Fulfilment Manager

Tanja Fratangeli

Country P&C Manager

Geoffrey MacdonaldCountry CFO

Manager

Jane StrongCountry Digital

Manager

Eri MathyCountry Business

Development Manager


Market Sales Team

Sales

Sales Manager

Shopkeeper Commercial Activity

Eithne LavinCountry

Selling Manager

Core Area Managers and HFB leaders*



Market

Samantha HaykinReview and

Development leader

Anna FurtadoIKEA for Business

Leader

Celia FriasCommercial Activity

Leader

Sales – Core Area Living Rooms

Shopkeeper HFB 1&2

Shopkeeper HFB 3&8

Shopkeeper HFB 12&13

ShopkeeperHFB 16,17,20 &SSFA

Dennis Ninic NilssonCore Area Manager (Living Rooms)

Dubravka IvanovicHFB Leader

Livingroom Seating & Living Room Storage

Andrew Godward HFB Leader

Office Furniture & Dining

Katherine RistimakiHFB Leader

Home Textiles & Rugs

Laura CrechiolaHFB Leader

Decoration, Outdoor, Pets & Self Serve Furniture Area


Market

Jessica WardOnline Range specialist

Shopkeeper HFB 4&5

Shopkeeper HFB 6&9


Shopkeeper HFB 11

Mathias KarlssonCore Area Manager (Bedrooms)

Sales – Core Area Bedrooms


Market

Aneta JanikHFB Leader

Bedroom Furniture & Storage

Agostinho AntunesHFB Leader

Bathrooms & Children’s IKEA

Tommy WuHFB Leader

Lighting & Home Organization

Camille Chouinard-DuchesneHFB Leader

Bedroom Textiles

Harminder GurchaOnline Range Specialist

Shopkeeper HFB 7&70


Kristen GallacherCore Area Manager (Kitchens)


Market

Sales – Core Area Kitchens

Nadiya ThomaesHFB Leader

Cooking & Eating

Agneta NichollHFB Leader Kitchens & Appliances

Peter HoffmanOnline Range

specialist

Cesar VarelaCore Area Specialist

Market Logistics Team

Logistics Manager

Goods Flow Manager Sales Support & Supply Manager

Rob LockyerStore Fulfillment

Operations Leader - East

Alicia CreaghReplenishment Manager

Xiaoling FuStore Fulfillment

Operations Manager


Market

Logistics

Mike GrummetStore Fulfillment

Operations Leader - Central

Julie-Ann Mauthe

Store Fulfillment Operations

Leader - West

Julie-Ann MautheStore Fulfillment Operations Leader - West

Goods Flow Manager- Edmonton

Goods Flow Manager- Calgary

Goods Flow Manager- Coquitlam

Goods Flow Manager- Richmond

Goods Flow Manager- Winnipeg


Market

Logistics

Mike GrummetStore Fulfillment Operations Leader - Central

Goods Flow Manager- North York

Goods Flow Manager- Burlington

Goods Flow Manager- Etobicoke

Goods Flow Manager- Vaughan


Market

Logistics

Rob LockyerStore Fulfillment Operations Leader - East

Goods Flow Manager–Boucherville

Goods Flow Manager- Halifax

Goods Flow Manager– Montreal

Goods Flow Manager– Quebec City

Goods Flow Manager– Ottawa


Market

Logistics

Market Customer Relations Team

Customer Relations Manager

Checkouts Manager After Sales ManagerCustomer

Experience Manager

Taralisa BarrettCustomer Manager

Tracy BaynePayments and Checkouts

Leader

Cathy MorrisCustomer Operation

Leader

Cathy MorrisCustomer Operation

Leader

George Kolokythas

Customer Care Leader

RE: Escalations & ResolutionService Office

Matrix

Market

Customer Relations

Graham PascalServices

Experience Leader

Graham PascalServices

Experience Leader

Katelyn SmithOnline

Performance Specialist

Market Food Team

Food

Food Manager

Commercial Swedish Food Market & Bistro

Manager

Commercial Restaurant Manager

Kitchen Production Manager

Danielle BeauchesneCountry Food Manager

Christina LingelFood Operations Leader

Silvio VieiraFood Safety Leader

RE: Safety


Market

Ron ConacherFood Commercial Manager

Himanshu NautiyalFood Business Admin

Specialist

Market Com&In Team

Communication & Interior Design

Manager

Graphics Team Leader

Visual Merchandising

Manager

Interior Design Manager

Kathy DaveyHome Furnishing &

Retail Design Manager

Ciran GillGraphics Design Team

Leader

Astrid OvergaardShop Design Manager

Meghan Willisko Interior Design

ManagerService Office

Matrix

Market

Tamara TrachselRetail Solutions Manager

Communication & Interior Design

Christa CarbynReview and

Development leader

Market Operations Team

Business Navigation/Operations

Manager

Business Navigator Safety & Security Manager

Unit Information Technology Facilities Manager Recovery Manager


Market

OperationsRandy Gatt

Country Business Navigation Manager

Joseph TownesDistrict Facility Management Manager**

Amardeep RoopahCountry Service

Operations Manager**

Steve Mathews Safety & Security

Leader

Country Business Navigators*


**Reporting structure to be updated in 2020

James ColdwellProduct Quality

Manager


Market

Business Navigator -Calgary

Business Navigator -Edmonton

Business Navigator -Coquitlam

Business Navigator -Richmond

Business Navigator -Winnipeg

Rashin MohebianCountry Business Navigator – West

Operations

Eric ZammitCountry Business Navigator – Central

Business Navigator -Vaughan

Business Navigator -North York

Business Navigator -Burlington

Business Navigator -Etobicoke


Market

Operations


Market

David SeguinCountry Business Navigator – East

Operations

Business Navigator -Quebec City

Business Navigator -Boucherville

Business Navigator -Halifax

Business Navigator -Ottawa

Business Navigator -Montreal


Market

Business Navigation/ Operations Team

- Calgary


- Edmonton


- Coquitlam


- Richmond


- Winnipeg

Maryam EnobakhareCountry Financial Controller– West

Financial Controlling

Eloy Alberto NunezCountry Financial Controller – Central


- Vaughan


- North York


- Burlington


- Etobicoke


Market



Market

Harold KirbyCountry Financial Controller – East



- Quebec City


- Boucherville


- Halifax


- Ottawa


- Montreal

Market Facilities Team

Joseph TownesBurlington District Facility Management Manager

Facility Manager-Toronto CDC

Facility Manager-Vaughan

Facility Manager-Etobicoke

Facility Manager-Brossard CDC/DC

Facility Management


Market

Facility Manager-Burlington

Facility Manager-Kleinburg

Facility Manager-Montreal

Facility Manager-Boucherville

Facility Manager-CSC Canada

Facility Manager-Ottawa

Facility Manager-North York


Market

Facility Manager –Quebec City

Facility Manager –Halifax

Vincent UsurielloParamus District Facility Management Manager

Facility Management


Market

Facility Manager-Richmond

Tim MurphyTacoma District Facility Management Manager

Facility Manager-Coquitlam

Facility Manager-Calgary

Facility Manager-Edmonton

Facility Manager-Winnipeg

Facility Manager-Vancouver CDC

Facility Management

Market People & Culture Team


Market

People & Culture

P&C Manager -Calgary

P&C Manager -Edmonton

P&C Manager -Coquitlam

P&C Manager -Richmond

P&C Manager-Winnipeg

Xiao Chen Market Area People & Culture Manager – West

Monique MinakerMarket Area People & Culture Manager – Central

P&C Manager -Vaughan

P&C Manager -North York

P&C Manager -Burlington

P&C Manager -Etobicoke

People & Culture


Market

P&C Manager -Quebec City

P&C Manager -Boucherville

P&C Manager -Halifax

P&C Manager -Ottawa

P&C Manager -Montreal

Brigitte FoleyMarket Area People & Culture Manager – East


Market

People & Culture

Central Fulfilment P&C Manager - Vancouver CDC

Central Fulfilment P&C Manager - Mississauga CDC

Central Fulfilment P&C Manager - Brossard DC/CDC

Richa GargCustomer Fulfilment P&C Business Partner


Market

People & Culture

Market Communication Responsible



Market


Michael KotsidisCustomer

Engagement & Loyalty Manager

RE: IKEA Family

Linda WestergrenCo-worker

Communications Leader

(matrix development, internal communications)

Melissa MirowskiCountry Sustainability

Manager

Tim Fuchs Public Affairs

Leader(external stakeholder and

government relations)

Kristin NewbiggingPublic Relations

Leader(local PR opportunities, issues

mgmt.)

TBDCommunication

Business Partner CFF(dedicated communications

support to CFF units)

market matrix with service office

Documents