mark chandler senior vice president, general counsel and secretary
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Leveraging Technology for Efficiency and Productivity. Mark Chandler Senior Vice President, General Counsel and Secretary. The Best Job in the World. Visionary Leadership Cool toys Smart customers Whole new world. Today’s Agenda. What Drives Us Our Department and our Framework - PowerPoint PPT PresentationTRANSCRIPT
© 2012 Cisco and/or its affiliates. All rights reserved. 1
Mark Chandler
Senior Vice President, General Counsel and Secretary
Leveraging Technology for Efficiency and Productivity
© 2012 Cisco and/or its affiliates. All rights reserved. 2
The Best Job in the World• Visionary Leadership
• Cool toys
• Smart customers
• Whole new world
© 2012 Cisco and/or its affiliates. All rights reserved. 3
Today’s Agenda• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved. 4
Cisco Legal is Mission-Driven
Ensure transparency and integrityBe change agents Low cost, high quality legal
department; leveraging people and technology
Partner with our clients
Enduring Values
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Core/Context Strategy
Non-Mission CriticalActivities that, if performed poorly, do not pose a risk
Mission CriticalActivities that, if performed poorly, pose an immediate risk
ContextActivities that are necessary but not tied to competitive advantage
CoreActivities that contribute to competitive advantage
Outsource
In-task
• HR cases• Smaller litigation• Real estate
• High-stakes litigation• Reputation• Compliance• HR policy
• Design, build and sell• Business development• Intellectual property rights
• Routine transaction processing
Self-Service
Out-task
© 2012 Cisco and/or its affiliates. All rights reserved. 6
Benchmarking Total Legal Expense as % of Revenue
Assumptions for FY12:Cisco Revenue Growth to $45.7BLegal Spend of $193M (COGS and OPEX)
Competitor (Larger)
Cisco Competitor (Comparable)
Competitor (Comparable)
Competitor (Comparable)
Competitor (Smaller)
Competitor (Smaller)
0.00%
0.20%
0.40%
0.60%
0.80%
1.00%
1.20%
1.40%
0.25%
0.47%
0.67%
0.79%
1.01%
1.16%
1.31%
0.44%0.42%
2010
2011
2012 (Pro Forma)
© 2012 Cisco and/or its affiliates. All rights reserved. 7
Today’s Agenda• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved. 8
Cisco Legal Services
8
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Cisco Legal Services
9
200 attorneys worldwide56 additional professionals
7 administrative assistants17 paralegals
206 primary outside law firms
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The Job: Prevent Global Chaos
Markets
Territories
Laws
Cultures
MarketsTechnologies
Finances
Policies
Customers
Languages
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To put it in perspective
11
Johannesburg
Sameer is the South Africa Cisco Legal Team.
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Today’s Agenda• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved. 13
Law Firm Normal v. Enterprise Normal
INSIGHT
Fear: Cross the
line
“How always been done”
“If it ain’t broke”
More is better
Can’t measure
Prices go up
INFORM-ATION
Fear: China Competitor
“How can we do better?”
“Somewhere a 26-yr old”
Better is better
Everythingmeasured
Prices go down
© 2012 Cisco and/or its affiliates. All rights reserved. 1414
Medieval Guilds Not Likely To Survive
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Today’s Agenda• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved. 16EXECUTION
STRATEGY
2-4 Years
12-18 Months
VISION
5+ Years
Enable the business with productivity-enhancing tools, processes, and operating models that maximize attorney efficiency, client-side self-service, and responsiveness to sales operations
Extend Core v. Context to application layer
Build when necessary; favor configuration and deployment
Cross-functional data hub
Under-promise and over-deliver; keep program commitments
Extensible platforms to maximize agility
One-to-many knowledge dissemination
“Service org to a service org” mindset
Evolve core competency from “utility makers” to “internal consultants”
© 2012 Cisco and/or its affiliates. All rights reserved. 17
Agility: ability to respond to...
• Market adjacencies
• Acquisitions
• Anti-corruption/due diligence
• Controls
• Localization
• New Cisco entities
• Globalization
• Complexity
• Unknowns …
STRATEGY
2-4 Years
Extensible platforms to maximize agility
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This is not agility!
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Trying harder is not the solution
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Today’s Agenda• What Drives Us
• Our Department and our Framework
• Contrasting Perspectives
• Aligning Vision; Strategy; and Execution
• Three-Pronged Solution
© 2012 Cisco and/or its affiliates. All rights reserved. 21
From strategy to execution
Process CultureTools
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From strategy to execution
Tools
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Self ServiceAuto-templatesAuto letters
VAPLight workflow
TelePresencePlaybookOnRamp ExchangeWebEx
Click Accept
DocumentumContract Data Store
SearchAuto-renewAuto-notifications
Top-Level Capabilities & Tools
© 2012 Cisco and/or its affiliates. All rights reserved. 24
Succeeding Generations— New Technologies
Blogs and Wikis Social Network
Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow
Network E-Mail Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video
Conferencing
Communicate
1st Generation
Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition,
Immersive Video
Share
2nd Generation 3rd Generation
© 2012 Cisco and/or its affiliates. All rights reserved. 25
Generation 1 – Familiar Territory
E-Mail Calendar Group Scheduling Discussion Forums Audio Conferencing Low Definition Video
Conferencing
Communicate
1st Generation
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Generation 2
Teamware Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition,
Immersive Video
Share
2nd Generation
© 2012 Cisco and/or its affiliates. All rights reserved. 27
Generation 2
Teamware Document
Management Instant Messaging Presence Mobile/Wireless Web Conferencing P2P Webcasting High Definition Video
Share
2nd Generation
© 2012 Cisco and/or its affiliates. All rights reserved. 28
Addressing the 3rd Wave
Blogs and Wikis Social Network
Analysis Social Applications Expertise Location Syndication (RSS) Ad Hoc Workflow
Network
3rd Generation
• Legal internal (secure,
privileged)• Legal to internal client
(secure, privileged)
• Legal to firm(privileged)
• Legal to peer departments (open)
© 2012 Cisco and/or its affiliates. All rights reserved. 29
From strategy to execution
Process
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NDAs: before
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NDAs: after
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From strategy to execution
Culture
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False hopes…
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Cisco: Out there or Bellwether?
34