Exchange Unified Messaging: The Feature Set and PBX ConnectivityMario D’SilvaNational Technology SpecialistsUnified Communications

UNC307

Why we need Unified Messaging (UM)

Microsoft Exchange Server UM Architecture

Session Objectives and Agenda

UM and IP PBX direct inter-operation - DEMONews and demos

UM/PBX connectivity resources

Questions and (hopefully) Answers

“Think Unified Messaging is hard to deploy? Think again! This session will provide an overview of the technical components of Exchange 2007 UM, explain how UM connects to PBX and IP PBX equipment, and demonstrate configurations of UM deployments, all in one session!”

Why We Need Unified MessagingProblems of disunity

Voice and e-mail as separate inboxes Different servers, access mechanisms

Desktop software (e-mail)Phone (voice mail)

Fax messagesStand-alone fax machines

Users and administrators must manage their messages from multiple locations with different tools

“With Exchange Server 2007, we look forward to being able to communicate better…Will this technology help us sell more golf clubs? In this case, yes, we believe that better communication will help us sell more golf clubs.”

—Eric Hart, End-User Computing Manager, PING Inc.

Exchange Server Unified Messaging

Convenient, integrated access to your vital business communicationsReducing costs, increasing operational efficiency by consolidating infrastructure, training

Unified store, transport, directoryIncreasing client reach of Exchange to the telephone

“Anywhere access” to your messages, calendar, contacts

Delivering on a clear, simple vision

“Having anywhere access to e-mail and voice mail is going to be a huge benefit... People can access information and interact with it using a variety of devices, at work, at home, and on the road; and all of this translates directly into productivity.”

—Steven Presley, Senior IT Engineer for Messaging, QUALCOMM

Exchange Server UM Architecture

VoIP protocols (SIP, RTP, T.38) between UM and IP PBX/gatewayWorks with many varieties of PBX Well suited to site consolidationScalable, reliable

Exchange UM with a TDM PBX

VoIP Gatewa

y

Unified Messaging Server Role

Hub Transport

Server Role

Exchange Mailbox Server Role

Active Directory

Phone Company’s

Central Office

Traditional PBX

Internal Phone

External Phone

UM and Direct IP PBX Connectivity

Unified Messaging Server Role

Hub Transport

Server Role

Exchange Mailbox Server Role

Active Directory

Phone Company’s

Central Office

IP PBX

Internal Phone

External Phone

Unified Messaging Setup and Features

Johann KruseNational Technology SpecialistUnified Communications

demo

UM/PBX Configuration Notes

Microsoft template document covering how to configure PBXs/Gateways to work with UMConfig. notes:

Gateway partner config notes – AudioCodes & Dialogic:

Author the docs and publish them on their Web sites

IP PBX config notes:Vendors sign up to support their IP PBX with Exchange UM. Author a config note and publish it on their web sites

UNC309 Regulatory Compliance in Microsoft Exchange Server 2007

UNC310 Planning and Deploying Microsoft Office Communications Server 2007 and Office Communicator 2007

UNC305 Microsoft Exchange Server 2007 Deployment Planning and High Availability in SP1

UNC306 Topology and Routing for Microsoft Exchange Server 2007

UNC308 Microsoft Windows PowerShell Scripting for Microsoft Exchange Server 2007

UNC309 Regulatory Compliance in Microsoft Exchange Server 2007

UNC311 On-Premise Conferencing Delivering Enterprise-Class Voice, Video and Web Conferencing with Microsoft Office Communications Server 2007

UNC312 Planning Voice Deployment for Microsoft Office Communication Server 2007

UNC312 Voice and Video in Microsoft Office Communication Server 2007: Insights to Quality of Experience and Planning for Network Bandwidth Usage

Related Content

ResourcesDoes UM work with my PBX?http://www.microsoft.com/technet/prodtechnol/exchange/tel-advisor.mspx

e.g., Cisco Call Manager 5.x PBX config. noteUM Specialists

http://www.microsoft.com/technet/prodtechnol/exchange/pbx-partners.mspx

Evaluation Forms

Questions?

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.