marco gianotten “controle is mijn ding”. too much cloud
TRANSCRIPT
![Page 1: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/1.jpg)
Marco Gianotten
“Controle is mijn ding”
![Page 2: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/2.jpg)
Too much cloud
![Page 3: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/3.jpg)
Going too slow
![Page 4: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/4.jpg)
(L)user
![Page 5: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/5.jpg)
Crackberry’s
![Page 6: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/6.jpg)
BYO
![Page 7: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/7.jpg)
Help(less)desk?
![Page 8: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/8.jpg)
IT Service DNA
![Page 9: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/9.jpg)
Snafu
![Page 10: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/10.jpg)
SecretsLies
Assumptions
![Page 11: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/11.jpg)
CWOT
![Page 12: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/12.jpg)
SLA
![Page 13: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/13.jpg)
KPI hell
![Page 14: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/14.jpg)
KPI shredder
![Page 15: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/15.jpg)
User-centricity
![Page 16: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/16.jpg)
Experience
UtilizationAvailability
Response time
…
Logon time
=
![Page 17: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/17.jpg)
Response time <vs> SLA’s
![Page 18: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/18.jpg)
Apdex =Satisfied + Tolerated / 2
Total Samples 0,xx=
Apdex
Satisfied Tolerated Frustrated
0 T F
![Page 19: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/19.jpg)
10.080
![Page 20: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/20.jpg)
True Downtime Cost
![Page 21: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/21.jpg)
Priority #1
![Page 22: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/22.jpg)
Brilliant KPI’s
![Page 23: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/23.jpg)
Apdex =Satisfied + Tolerated / 2
Total Samples 0,xx=
Satisfied Tolerated Frustrated
0 T F
‘F’-word in service culture
![Page 24: Marco Gianotten “Controle is mijn ding”. Too much cloud](https://reader036.vdocuments.mx/reader036/viewer/2022062620/551a7535550346b52d8b5117/html5/thumbnails/24.jpg)
IT-is-no-problem