Mapping of Knowledge Management ToolsWith Knowledge Creation SECI Model

PROTITI MAJUMDAR GUPTA

What is Knowledge?

Facts, information, and skills acquired through experience or education;

What is Knowledge Management?

Knowledge Management (KM) means achieving organizational objectives by making the best use of knowledge. Or we can say it is about getting the right knowledge to the right person at right time.

Knowledge is the perception of the agreement or disagreement of two ideas—John Locke (1689) BOOK IV. Of Knowledge and Probability. An Essay: Concerning Human Understanding.

Types Of Knowledge

Explicit Knowledge: Codified knowledge that can be transmitted in formal, systematic language.

“We can know more than we can tell”- by Michael Polanyi (1958)

Tacit Knowledge: Tacit knowledge is kind of knowledge that is difficult to transfer to another person by means of writing it down. The term first used by Michael Polanyi.

Knowledge Creation SECI model

Ikujiro Nonaka and Hirotaka Takeuchi propose a model of the knowledge creating process to understand the dynamic nature of knowledge creation, and to manage such a process effectively: the SECI model. There is a spiral of knowledge involved in their model, where the explicit and tacit knowledge interact with each other in a continuous process. This process leads to creation of new knowledge.

Socialization: it is a process of sharing experiences and thereby creating tacit knowledge such as shared mental models and technical skills

Externalization:Converting tacit knowledge to explicit knowledge by developing concepts and models.

Combination:Combination is a process of systemizing concepts into a knowledge system.

Internalization: Internalization is a process of embodying explicit knowledge into tacit knowledge.

K - Repository

Making criticism is ten-times easier than coming up with a constructive suggestion

SECI Model

K Base

Knowledge Management

Tools

List of Knowledge Management Tools

Knowledge Management tools

Brainstorming It is a simple way of helping a group of people to generate new and unusual ideas.

Storytelling : Storytelling has been used as a powerful way to share and transfer knowledge, especially experiential and tacit knowledge.

Community of Practice:Community of Practice (CoP) is a term that describes a group of people who Share a craft, and/or a profession. (Jean Lave and Etienne Wenger)

Social Networks:Social network helps in:1. Finding people;2. Aggregating people into groups, or subgroups,3. Sharing content4. Advertisement/ Announcement etc.

Blogs: Blog is a 'journal style' website that contains a list of entries, usually in reverse chronological order.

Knowledge Management tools

Wiki: A Web site developed collaboratively by a community of users, allowing any user to add and edit content. Inventor of wiki is Ward Cunninghum

Forum: A meeting or medium where ideas and views on a particular issue can be exchanged.

Knowledge Café: A Knowledge Café is a type of informal business meeting or workshops which aims to get collective knowledge, sharing ideas, insights etc. Developed by Elizabeth Lank.

Mapping of K tools with SECI

model

EXTERNALIZATION

INTERNALIZATION

CO

MB

INA

TIO

NS

OC

IAL

IZA

TIO

N

TACIT

EXPLICIT

TACIT EXPLICIT

CoP, Storytelling,

Brainstorming,

Learning & idea Capture

Brown Bag Lunch

Expertise Location

K-Café

Group Discussions

TaxonomyBlog

chatwiki

Portal

Forum

Mobile technology

Email

Tagging

IM

K-Portal

Social Networking

Reviews

Folksonomies

Rating

Reward & Recognition

RSS

Trial- error Learning by doing

K-portalBlog

ForumWiki

Forum