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Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved Maples ESM Technologies USA Inc. 04/07/23

Managing Complexity.Maples Corporate Profile

Maples Started in Dec 2002 - VC Funded by Barings International

Offices in US, four locations in India - Supported by 500+ IT Professionals

Focused on ‘IT Infra Management’ Serving Fortune 500 Clients.

Current Business Partnership : Maples Head office

High-end Servers & IBM Z/890, S/390

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Managing Complexity.IT Infra Management Services ( IMS )

Implement / Monitor / Measure / Manage

DATA Center Management Server Management ( O/S ) Data Base Management N/W Management IT Security Management Storage Management

Tech Support L1 to L4

Business Focus : IMS services from Desk Tops to Mainframes

Service Offerings

1. IMS Consulting Services

2. IMS Training Services

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Managing Complexity.IBM Mainframe – Consulting Services

Z/OS / MVS Monitor / Manage / Measure / Develop

Expertise in Mainframe – Project Development / Resource Augmentation

Technical Support to Operations

Z/OS Administration

Migration – O/S, DB

Product Installation/ PTF – Patch Mgmt Security Admin. RACF , ACF-II

Virtualization – LPAR, Z/VM, LINUX support

Tech. support to products & sub-systems

DB2 Administration

IMS DB Admin

CICS – Admin

MQ / WAS Admin

Automation Services

Performance Tuning

Capacity planning

Systems Automation

Monitoring - TIVOLI , Control-M, OPCA , CA1, CA7 etc..

Application Software Services

Z/OS , JCL ,VSAM , CICS , DB2 , COBOLIMS , PL/1 IBM Assembler Training center produces 8000+ professionals in IBM technology every year - Deployed to our clients for their Rapid Ramp-up plans.

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Managing Complexity.IT Infra Management Services

Expertise in Distributed Systems Services

Server Management DB Management N/W Management

Windows / Linux Exchange Lotus Notes

IBM p , I Series ( AIX / OS-400 )

SUN SolarisHP-UX

Oracle MS-SQL

UDB MYSQL

DB2 /400

LAN / WAN SAN

VoIP IP Telephony

VPN Wireless

Tech. Support L1 to L4 User Management OS migrationPerformance TuningCapacity PlanningRemote Management

DB AdministrationDB NormalisationUser Support DB Migration Performance Tuning

Network Design Trouble shooting NMS Management NOC Tech. Support

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Managing Complexity.IT Security & Tool based Services

IT security operations , Middleware Mgmt , Tool Based Services

IT Security Tools & Options

IT Security Audit Ethical Hacking Vulnerability AnalysisPenetration Testing GAP Analysis - Risk AssessmentStandards Implementation ITIL / ISMS

Systems Automation Using tools

Storage Management Solutions

DRP & Business Continuity Plng

Middleware Tech. support & Admin

Firewall - Scanners

IT Security Tools HP Tools IBM Tivoli CA Service desk

Microsoft SCCM / MOM

IBM MQ / WAS

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Managing Complexity. Current Challenges in IBM / IMS Skills

Market resources at L1, L2 with 2+ yrs experience demands higher salary levels

Demand & Supply Gap is very wide - Competition in poaching

No university / college has IBM as curriculum ( IBM z , p , I series ) or part of their syllabus

No Quality training institution in India to Train in Enterprise Computing & Tools automation. Involves high capital costs for servers / tools purchase

Availability of High-quality trainers in the market place

Fresher’s mindset to get in to Enterprise Computing & HP tools – more inclined towards programming in Java/J2EE , Dot Net etc…

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Managing Complexity.Maples Unique Delivery Model ( ELTP )

Maples unique offering that combines its training with transition Migration model to create sustainable talent pool for IBM

Phase -1

Identify and Recruit Experienced Resources from the Market L3, L4 for transition Migration to IBM on Direct rolls or thru Contract Model .

Deploy L3, L4 Transition team for 4 - 6 weeks to client site for Knowledge discovery , Come back and Train other team members in the project

Select and train L1 ,L2 resources as ELTP’s and create Large “Central Pool“ on various technologies

Phase - 2

0 - 3 Months - Monitoring Services with Client Hand-holding & Support

4th – 12th Month Provide L1, L2 Support – Deliver SLA based Services

Create Shadow Resources 15% for Back-up – Leave , Attrition

Move the value chain-up after 12 months by moving one level up ( L1 to become L2 and L2 to become L3 ) for sustainable resource pool

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Managing Complexity.Maples ELTP Services – Methodology

ELTP Process ELTP Process

Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability

Pre-Selection Process for ELTP

Select Candidates with Eligibility Criteria

Conduct GD ,Written skills to test skills in English

Conduct Aptitude Test as per company policy

Brief about Roles and Responsibilities of Services in IT Infra Management based on client’s requirement

Training Process for ELTP

Train the Resources in specified Modules for 8 to 12 weeks : Technology ( IBM Z, P, I series or any other Windows / Unix systems / Networking / Storage / IT Security / HP tools / CA / Tivoli tools ) Soft Skills Written / Oral Business communication

Presentation Skills Personality development e-mail communications

Corporate Culture Telephone / Client Handling skills

Evaluation Process for ELTP

Weekly Module Test

Face to Face Technical Evaluation

Telephonic Interviews

Hands Lab Sessions

Results are updated on a weekly Basis thru Web based Interface HCL can monitor the learning effectiveness of each candidates

Post Selection Process

Final Technical Evaluation (Written Test)

Face to Face Interview

Process training – On the job with clients environment Enter into Service Agreement with the candidates for Service continuation

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Managing Complexity.Benefits to Client

Resources are Productive from Day 1, Billable from day 1 - no learning Curve.

NO expenses on Training cost to client - Resources customized to project specific requirements.

Recruitment / Training cost is Zero

Attrition Control - Maples deployed resources have Service agreements for 24 months with Maples.

Back-fill – Maples would ensure back-fill for any resources resigning during the contract tenure.

Business Continuity & business resilience

No effort for clients HR to manage these resources

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Managing Complexity. Skill Areas in IMS & RIM

Skills Sets:

Operations / Prod. Support Systems Administrators DBA’s CICS Specialist Networking Specialist IT Security Specialist Storage ManagementTech support Engineers Tools Automation Specialist

Platforms : IBM Mainframe – z seriesIBM I-Series , IBM AIX ( p –series)

SUN Solaris , HP- UXWindows – 2008 Server MS-Exchange, Lotus Notes

MQ / WAS Tivoli , HP Tools DB2, UDB , MS-SQL , Oracle CISCO

Maples Training : 30 Qualified & Experienced trainers with M.E / M.Tech World class Training Facility to train 9000 Professionals per year Centers in Chennai , Pune , Hyderabad , Noida Hands-on sessions on $12 Million Facility with H/W , S/W ,tools

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Managing Complexity.

Success Story : Training & DeploymentClient : IBM Global Services ( for their US clients)

As strategic partner to IBM Global Services, Maples enabled the transition / Migration and on-going support of IT Infrastructure operations for five global customers - Verizon, GE, Capital One, RSA, Schneider

Transformation engagement involved re-engineering of infrastructure support services. Over 27 of Maples professionals were deployed to USA for discovery and transition Migration process

Supported 7 large Z series mainframes – users across 30 locations world wide– 20 TB of DB Storage - Combined mips of above 70000+

Handled 24 x 7 support with 588 professionals – with 223 supporting IBM Mainframes at Levels 1,2.

Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management, server builds / moves, performance tuning , Change Management , release Mgmt

Network Devices: Monitoring, incident management, trouble shooting

Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning

Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management

High-quality service delivery - 50% cost savings to IBM over US operations using Maples.

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Managing Complexity.Current Projects: IMS / IBM Systems MgmtCurrent Projects: IMS / IBM Systems Mgmt

Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )Project -1 Project -1 : L1,L2 Systems & Operation Support : L1,L2 Systems & Operation Support Platform Platform : IBM M/F - Team Size : 223 project completed : IBM M/F - Team Size : 223 project completed Project-2Project-2 : L1, L2 Operations Support: L1, L2 Operations SupportTeam Size Team Size : : 52 Status - On-going 52 Status - On-going

Client : Mphasis – HP company Client : Mphasis – HP company Project Project : Multiple – Tech Support : Multiple – Tech Support Platform Platform : Windows , HP tools management / IBM M/F: Windows , HP tools management / IBM M/FTeam Size Team Size : : 59 Status : On-going 59 Status : On-going

Client : HP International Client : HP International Project Project : Tech Support : Tech Support Platform Platform : IBM M/F: IBM M/FTeam Size Team Size : : 26 Status : On-going 26 Status : On-going

Client : Oracle Corporation Client : Oracle Corporation Project Project : Tech Support: Tech SupportExisting Platform Existing Platform : IBM M/F , Windows / Unix / Networking : IBM M/F , Windows / Unix / Networking Team Size Team Size : : 43 Status : on-going43 Status : on-going

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Managing Complexity.

Client : SCOPE International ( Standard Chartered Bank ) Client : SCOPE International ( Standard Chartered Bank ) Project Project : Tech support / Operation Support : Tech support / Operation Support Platform Platform : Windows / Unix / BMC tools : Windows / Unix / BMC tools Team Size Team Size : 29 – Status : on-going: 29 – Status : on-going

Client : CTS Client : CTS Project Project : Tech Support - IBM Mainframe, Unix / windows : Tech Support - IBM Mainframe, Unix / windows Team Size Team Size : 79 ( 40 transferred to CTS rolls ) : 79 ( 40 transferred to CTS rolls ) Status Status : 39 - On-going : 39 - On-going

Client : Saint Gobain Client : Saint Gobain Project Project : Tech support / Operation Support : Tech support / Operation Support Platform Platform : Windows / Unix / Help Desk tools: Windows / Unix / Help Desk toolsTeam Size Team Size : 42 Status : On-going: 42 Status : On-going

Client : TCS Client : TCS Project Project : Tech Support: Tech SupportExisting Platform Existing Platform : IBM M/F , Unix / windows Admin. / Networking : IBM M/F , Unix / windows Admin. / Networking Team Size Team Size : 114 ( 90 transferred to TCS rolls ) : 114 ( 90 transferred to TCS rolls ) Status Status : 24 - On-going : 24 - On-going

Current Projects in IMS / IBM Sys Mgmt

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Managing Complexity.State of the Art Infrastructure

Maples Head office

High-end Servers & IBM Z/890

NOC Center State – of – the – Art Training Facility

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Managing Complexity.Corporate Clientele