managing your cloud with confidence€¦ · · 2013-10-09managing your cloud with confidence...

Managing your Cloud with Confidence

Mobility Cloud and Security

Stephen Miles

VP Service Assurance - APJ

2 Copyright © 2013 CA. All rights reserved.

Agenda

The Digital Revolution and the changing IT Landscape

Management challenges in the new world of cloud computing

Specific approaches to managing the data centre plus the

cloud and cloud based services

Focus on monitoring and performance management

Reference to real world customer examples


Source: Cisco® Visual Networking Index Global Mobile Data Traffic Forecast for 2012 to 2017

Changing Landscape

CLOUD DATA CENTERS

Forecasted growth of workloads in

CLOUD

Source: Various press reports

Time to reach 50 million users

SOCIAL MOBILE Mobile

internet usage will take over

desktop internet usage

in 2014 5x growth of traditional data centers

55% of US

companies have been in the

cloud for 3 years or more

94% of US companies have deployed a

SaaS app.

97% of US

decision makers believes SaaS

increases $$

Can you keep up with business demand

for Cloud?

Results based on global research of 400 IT leaders conducted by Luth Research and commissioned by CA Technologies.

97% of US companies found that cloud

led to superior IT performance, scalability and resiliency


The pervasive Cloud & rise of hybrid service delivery

ON-PREMISE

SOCIAL NETWORKS

FINANCIALS

CONTENT MANAGEMENT

HUMAN RESOURCES

CRM

BILLING

SALES

TRAVEL

COLLABORATION

DOCUMENT MANAGEMENT

EMAIL & OFFICE PRODUCTIVITY SAAS

SERVICES MANAGEMENT

PLATFORM HOUSING

COMPUTE BACKUP & RECOVERY

CDN

STORAGE

IAAS HYBRID SERVICE

DELIVERY

BUSINESS INTELLIGENCE

DEVELOPMENT

DATABASE

APPLICATION DEPLOYMENT

INTEGRATION

PAAS


Unified monitoring is a major goal

vCloud Director NRE Coalition

HP Bladesystem

MATRIX

Public and

Private Clouds

X

IaaS SaaS PaaS

X

Private (Internal)

Public (External)

DATACENTERS


The Cloud effect on IT Management !?

vCloud Director NRE Coalition

HP Bladesystem

MATRIX

Public and

Private Clouds

X

IaaS SaaS PaaS

X

Private (Internal)

Public (External)

DATACENTERS


Cloud layers – Depths of vision

“Abstraction”

Application Private Virtual Data Center

Virtualized Infrastructure

Physical Infrastructure and Components

“Virtualization”

1

2

3


SaaS and PaaS

– Very limited visibility

Infrastructure as a Service

– Consumer / Service provider

– Partial visibility

Private Cloud ( near full visibility)

– Departmental / Line of business

– Central IT management

Data-centre

– Full visibility

Depths of Vision

!

IaaS SaaS PaaS

Private Cloud (Internal)

Public Cloud (External)

1 2

Datacenter 3

1

2

3

3

!


IBM PowerVM Microsoft Hyper-V VMWare

Apache HTTP FlexPod IBM DB2 Linux/Unix Citrix XenApp Citrix XenServer IBM Power Systems Routers and Switches vCloud Oracle Microsoft SQL Server Vblock Oracle WebLogic Cisco VOIP Microsoft Windows Server Sybase Jboss SNMP RCA and Topology Maps DCIM/EcoMeter Microsoft IIS Cisco IP SLA IBM Lotus Notes VMWare EMC Microsoft Lync Cisco UCS Microsoft Hyper-V Cisco QoS NetApp Apache Tomcat Microsoft Active Directory Microsoft Sharepoint Microsoft Exchange IBM WebSphere Oracle Solaris Zones IBM PowerVM SAP vCloud Novell Informix MySQL


vCloud Citrix XenServer Oracle Solaris Zones

Enterprise Monitoring in the Cloud age

CA Nimsoft Monitor

* Also available via an easy-to-deploy and manage on-premise configuration

A unified view of IT,

now in your pocket.

Private Cloud Monitoring Public Cloud Monitoring Private Cloud Monitoring Datacenter Monitoring Public Cloud Monitoring Datacenter Monitoring

Simple, powerful unified IT

monitoring (On-premise or

SaaS)

Provides a unified view of

internal and external IT

Automated IT discovery and deployment

Increased visibility allows

safe adoption of new technology


Broadest Infrastructure Coverage

Network

Flow

Analysis

Public and

Private

Cloud

Server,

Storage and

Network

Application

and

Database

End User

and Service

Response

Time

Unified view of public and private infrastructure in a simple, powerful, and easy to use package.

Data center

power and

cooling


Dashboards & Reporting

Service Levels

End User Response Time

Performance & Availability

Events & Faults

CMDB

• CA

• Service Now

• Atrium

• Excel

• BMC

• HP

• IBM

• Novell/Managed Objects

Service Desk

• Nimsoft Service Desk

• CA Service Desk

• ServiceNow

• HP Service Desk

• HP Service Mgr.

• Remedy ARS

• Salesforce.com

• FrontRange/HEAT

Application Commercial & Custom

Server Physical & Virtual

Database IT & Business

Cloud Public & Private

Network LAN & WAN

Power Efficiency

CA Nimsoft Monitor - Solution Overview


Monitoring now and in the future

Over 120 monitoring probes out-of-the-box

Continuous development of new monitoring capability

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Systems Monitoring

(Cloud, Server, Storage, DB)

Network-centric

SaaS-based Monitoring &

Usage/Metering Billing

An

aly

tics

Packaged Apps

Monitoring

CA Nimsoft & the CA IM Capability Continuum

System-centric

Ag

ility

VoIP & Video Mngt CA Nimsoft Monitor CA IM & Add-ons

Synthetic Transactions

Network Flow

Analysis

Advanced Event Correlation &

Sophisticated Root Cause Analysis

App & Business Service-Aware Mngt

Deep Network Diagnostics

50% 4000+ #1

Improvement in TCO Worldwide Customers Network

Management Vendor


Application response times

– Synthetic transaction monitoring

– Preferably on a global basis

Application usage

– Concurrent user counts

– Transaction counts and rates

– By time slot and calendar slices

– Base-lining for definition of normal

Value analysis

– Pay as you go value for money assessment

– Usage metering and billing

PaaS application instrumentation

Monitoring SaaS and PaaS

Backup as a Service

force.com


Exposed by Cloud Service APIs

– Instantiation times

– Instance resource consumption

– Zombie instances incurring cost

– Value analysis

Plus all of the classic OS and

application layer metrics

– IaaS provides very little relief from

monitoring needs and

responsibilities

Consumer Monitoring of IaaS

In fact IaaS adds complexity ! - Highly dynamic server life cycle - System of record challenges - Resource Separation /isolation - Security


Monitoring ‘needs’ to control the cloud

Data Centers

Server Instance

Register

Policy

Cloud Hub

Report

De-register

Need of maintaining server images with up to date

monitoring policies for on-demand instantiation

No human involvement in monitoring provisioning

API driven monitoring

Agent based monitoring with

‘intelligent’ registration capability

Connection from more secure to less secure environments with SSL based tunnels

Unified view across

multiple monitoring

environments


Monitoring IaaS infrastructure (Service Provider)

Graduated service level monitoring

+ appropriate pricing

Provisioning driven Monitoring

Multi-tenancy & Scalability are

vital

Performance & availability data

must be accessible through CSP

Portal

Direct data access or portal to

portal integration

Providing self service monitoring of cloud

instances to the consumer


Softlayer use case


Private Cloud

Effectively a combination of consumer

and service provider IaaS monitoring

requirements

Plus classical datacenter monitoring for

internal private cloud infrastructure

Need to Support specific branded

infrastructure stack solutions e.g. VCE

Vblock

vCloud Director

NRE Coalition

HP Bladesystem Matrix


Correlation across the whole stack is key

Top 10 VMware Guests

Exchange

Cluster

NY1 NY2

Exchange

Cluster

NY1 NY2

Customer Cloud Vblock # Application Status Expected Compliance Current Compliance

ACME London 1 10 1 99.00 % 98.98 %

MYBANK Glasgow 2 12 0 99.00 % 100.00 %

ESXserver3 Paris 3 12 0 99.00 % 100.00 %

UCS Environmental Performance

Vblock Site Map Vblock Topology View

Customer SLA Compliance

Customer Cloud Vblock # Application Status Expected Compliance Current Compliance ACME London 1 Exchange 99.00 % 98.98 %

MYBANK Glasgow 2 Sharepoint 99.00 % 100.00 %

ESXserver3 Paris 3 Exchange 99% 100.00 %


A customer example of private cloud monitoring

Results: Transformed IT

Successfully implemented highly agile private cloud environment

Significantly reduced monitoring costs

Decreased monitoring administration effort

Improved autonomy of control and management for the lines of business

Deutsche Bank is a leading global investment bank with a substantial private client franchise. With more than 100,000 employees in 72 countries, Deutsche Bank offers unparalleled financial services throughout the world.

Challenge

Needed a more cost effective way to manage its large, complex infrastructure

Wanted to track and manage infrastructure performance, while meeting budget and profit objectives

Needed to cut monitoring deployment from weeks to minutes

Decided to transform to highly virtualized private cloud delivery platform

Incumbent product was inflexible and expensive

Solution Self service capability enabled line

of business IT to manage their

own environments without central IT involvement

Automated, template-based deployment ensured quick coverage across VMware, Linux, Oracle and Sybase infrastructure

Managing roughly 42,000 OS instances


Review of cloud types and monitoring requirements

IaaS PaaS SaaS Private

Self service • • • •

Integration with config/provisioning/ etc.

• • • •

Zero Touch Monitoring Activation • • • •

Very High Scalability • • • •

Dynamic Registration • • • •

Data Aggregation and Reporting • • • •

Multi-Tenancy • • • Varies

End User Monitoring ( Synthetic Tx , Real user )

• • Varies

URL and Web Service Response Monitoring

• • Varies

Application Specific Instrumentation • • Varies

SLA reporting for customers • • Varies

Compliance SLA/SLO reporting on business impact

• • Varies

Integration with existing Datacenter monitoring

•


IBM PowerVM Microsoft Hyper-V VMWare



vCloud Citrix XenServer Oracle Solaris Zones

A unified view of IT,

now in your pocket.

Private Cloud Monitoring Public Cloud Monitoring Private Cloud Monitoring Datacenter Monitoring Public Cloud Monitoring Datacenter Monitoring

Simple, powerful unified IT

monitoring (On-premise or

SaaS)

Provides a unified view of

internal and external IT

Automated IT discovery and deployment

Increased visibility allows

safe adoption of new technology

Enterprise Monitoring

CA Nimsoft Monitor Unified datacenter & cloud monitoring

managing your cloud with confidence€¦ · · 2013-10-09managing your cloud with confidence...

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