managing your behavior at work

Managing your behavior at work

• Alex Quigley:– http://www.huntingenglish.com/2013/12/10/top-ten-tips-behaviour-management/

Managing your behavior at workThank you! - Our main sources

• Training and consulting in behavior management & dementia care:– http://www.crisisprevention.com/Resources/Knowledge-Base/General/Behavior-Management-Strategies-and-Techniques

• Websites– http://www.yourcpd.net/admView.asp?M=GRCMNU&ID=C20110114161839-915186779

– https://8ways.wikispaces.com/Behaviour+management

• Understanding what shapes our own behaviour can be very useful, since our behaviour affects our relationships with our colleagues.

Managing your behavior at workIntroduction

• There are some major employees misconduct, such as:– Excessive Tardiness or

Absences:– Insubordination– Rudeness and Abusive

Language– Dishonesty and Theft– Off-Site Misconduct

Managing your behavior at workEmployee misconduct in the workplace

• The benefits are:– It helps to develop

techniques for preventing and managing stress;

– Control anger and express it in a fair manner;

– Work constructively with people who annoy us;

– Be aware of your own and other people's body language and its role in communication.

Managing your behavior at workBenefits of managing our behavior at work

• Professional training is vital to helping staff organize their thinking about problematic behaviors, and to developing proactive skills that focus on prevention and respect.

Managing your behavior at workThe behavior management strategies

• A vital component of managing difficult behavior is knowing that your behavior affects the behavior of others.

• When you’re aware of this factor, you’re better able to deal with difficult behavior.

Managing your behavior at workStrategy 01 – Be mindful of your own reaction

• When you’re rationally detached, you maintain control by not taking negative comments or actions personally.

• Without this key ability, team members may react instinctively or defensively, which will only escalate a situation.

Managing your behavior at workStrategy 02 – Maintain rational detachment

• When people feel ignored, marginalized, or not cared for, they often act out.

• An effective way to counter a person’s anxiety is to validate her feelings.

• Pay attention to what she says. Give her plenty of personal space.

Managing your behavior at workStrategy 03 – Be attentive

• Remind yourself that when you’re the target of an outburst or a negative situation, you’re rarely the cause of the behavior.

• And just as thinking, "I can't deal with this" might cause you to react one way, telling yourself, "I know what to do" will cause a more productive response.

Managing your behavior at workStrategy 04 – Use positive self-talk

• Being a professional doesn't mean that you can handle everything.

• Knowing that you have support and backup is crucial to staying in control of your own behavior and responding appropriately.

• Accept your limits and keep in mind that sometimes the best decision is to let someone else take over.

Managing your behavior at workStrategy 05 – Recognize your limits

• Be sure to debrief after any incident.

• Talking about it can help relieve the stress. It’s also important to consider what was done well and how to respond better the next time a situation occurs.

Managing your behavior at workStrategy 06 – Debrief

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