managing vendor relationships

14

Upload: paula-j-smith-arim-msc-bsc-hons

Post on 13-Nov-2014

652 views

Category:

Business


0 download

DESCRIPTION

Understand the vendor world in a fun context

TRANSCRIPT

Page 1: Managing vendor relationships
Page 2: Managing vendor relationships

Managing Vendor Relationships

Paula J Smith, ARIM

&

Angela Beaumont

Techtonics

Page 3: Managing vendor relationships

Techtonics

**Insert Obligatory Sales Pitch **

Page 4: Managing vendor relationships

Techtonics

Privately held corporately governed 25 years NZ Owned and Operated RM, ECM, IM, EDRMS, IT, Mobile Solutions 70+ customers across New Zealand Double Digit Growth FY2012 Focus on long term partnering with clients OpenText Platinum Focus Partner

Page 5: Managing vendor relationships
Page 6: Managing vendor relationships

Image Courtesy of Accelerant Research – www.accelerantresearch.com

It’s a Relationship

Page 7: Managing vendor relationships

Courtship

Page 8: Managing vendor relationships

The Honeymoon Period

Page 9: Managing vendor relationships

Newlyweds

Page 10: Managing vendor relationships

The Customer Vendor Relationship

Produced by Scofield Editorial, Inc.

http://youtu.be/R2a8TRSgzZY

Page 11: Managing vendor relationships

Maturity

Page 12: Managing vendor relationships

Death or Divorce?

Page 13: Managing vendor relationships

Top Tips

Acceptance Trust Honesty Communication Shared Vision Shared Responsibility Partnership

And above all, have fun!

Page 14: Managing vendor relationships