managing uncertainty
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Managing Uncertainty. Action Within Uncertainty. Ontario College of Family Physicians Collaborative Mental Health Care Network Conference 2009. Uncertainty. - PowerPoint PPT PresentationTRANSCRIPT
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Managing Managing UncertaintyUncertainty
Action Within UncertaintyAction Within Uncertainty
Ontario College of Family Physicians Collaborative Mental Health Care Network Conference 2009
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UncertaintyUncertainty
““Although the ascendancy of evidence Although the ascendancy of evidence based medicine obscures the based medicine obscures the uncertainty inherent in patient care, uncertainty inherent in patient care, this uncertainty remains a defining this uncertainty remains a defining fact of medical life.”fact of medical life.”
Sandra J Tanenbaum. Sandra J Tanenbaum. Commentary: Uncertainty, consultation, and Commentary: Uncertainty, consultation, and the context of medical Care BMJ the context of medical Care BMJ VOLUME 330 5 MARCH 2005VOLUME 330 5 MARCH 2005
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Focus and ClarityFocus and Clarity
Focused Attention is challenged byFocused Attention is challenged by Uncertainty, complexity, ambiguity, Uncertainty, complexity, ambiguity,
anxiety, time pressure, multiple stimulianxiety, time pressure, multiple stimuli Managing mental disorders challenges Managing mental disorders challenges
our ability to focus and maintain clarityour ability to focus and maintain clarity No objective investigationsNo objective investigations weave into the fabric of everyday life weave into the fabric of everyday life
events. events. Thus information gathering is often Thus information gathering is often
overwhelmed by a thicket of detailsoverwhelmed by a thicket of details
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Our ChallengeOur Challenge
Improve the Signal to Noise Improve the Signal to Noise RatioRatio
Signal – Usable informationSignal – Usable information
Noise – Irrelevant informationNoise – Irrelevant information
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Target - Action PlanTarget - Action Plan
What do I need to do now?What do I need to do now? What do I need to do soon?What do I need to do soon? What do I need to pay attention to What do I need to pay attention to
over time?over time?
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Research in UncertaintyResearch in Uncertainty
Physician Responses to Ambiguous Physician Responses to Ambiguous Patient Symptoms Patient Symptoms J GEN INTERN MED 2005; 20:525–J GEN INTERN MED 2005; 20:525–530.530.
FindingFinding Physicians respond to ambiguity by: Physicians respond to ambiguity by:
Ignoring the ambiguity and becoming more Ignoring the ambiguity and becoming more directive. directive.
Patient: Patient: (describes vague symptoms of (describes vague symptoms of general chest pain)general chest pain)
Doctor A: Doctor A: Your chest pain is caused by Your chest pain is caused by gastroesophageal reflux.gastroesophageal reflux.
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ImplicationsImplications
When faced with uncertainty, When faced with uncertainty, physicians tend to impose a diagnosis physicians tend to impose a diagnosis and then follow with an action plan.and then follow with an action plan.
The plan is based on a categorical The plan is based on a categorical construct that may or may not reflect construct that may or may not reflect the patient’s complete problem.the patient’s complete problem.
This may inappropriately narrow the This may inappropriately narrow the scope of thought and actions.scope of thought and actions.
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GoalGoal
To be able to rapidly organize To be able to rapidly organize available information into a available information into a CLEAR CLEAR ACTION PLANACTION PLAN.. Especially in the following cases:Especially in the following cases:
Diagnostic uncertaintyDiagnostic uncertainty Complex casesComplex cases Time pressuresTime pressures Blind spotsBlind spots
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ObjectiveObjective
1.1. Prioritize Information GatheringPrioritize Information Gathering1.1. RiskRisk
2.2. Function (Impairment*)Function (Impairment*)
3.3. Key SymptomsKey Symptoms
Improve the Signal to Noise RatioImprove the Signal to Noise Ratio
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PrioritizingPrioritizing
1.1. RiskRisk Its identification and management allows us to focus Its identification and management allows us to focus
confidently on Functioning and Symptomsconfidently on Functioning and Symptoms
2.2. Function Function Functional status reflects symptom impact and points a Functional status reflects symptom impact and points a
spotlight on Key symptoms and potential risksspotlight on Key symptoms and potential risks
3.3. SymptomsSymptoms Clarification of key symptoms illuminates the possible Clarification of key symptoms illuminates the possible
conditions and shines the light on previously hidden risks conditions and shines the light on previously hidden risks and functioningand functioning
Result - Reduce suffering and improve quality of Result - Reduce suffering and improve quality of lifelife
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InteractionInteraction
Risk
Function
Symptoms
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Target ContextTarget Context
The general office practiceThe general office practice Multiple issues competing for your Multiple issues competing for your
attentionattention Resource limitationsResource limitations Time constraintsTime constraints When your anxiety is on the riseWhen your anxiety is on the rise
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Target - Action PlanTarget - Action Plan
What do I need to do now?What do I need to do now? What do I need to do soon?What do I need to do soon? What do I need to pay attention to What do I need to pay attention to
over time?over time?
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IntentIntent
To increase the likelihood of To increase the likelihood of preventing a negative outcome.preventing a negative outcome.
To increase awareness of risks and To increase awareness of risks and functional impairment.functional impairment.
To increase confidence in To increase confidence in your treatment plans.your treatment plans.
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FrameworkFramework
RiskRisk FunctionFunction SymptomsSymptoms
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RiskRisk Limited Categories
Self and Others Intended vs.
Unintended Iatrogenic
Child safety Motor Vehicle Suicide Homicide Suicide + Homicide Injury Self care Work Financial Maslow’s basic needs
Housing, Nutrition, Security
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The Risk MatrixThe Risk Matrix
RiskRisk SelfSelf OthersOthers
IntendedIntended
UnintendedUnintended
IatrogenicIatrogenic
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FunctionFunction
Personal Care Child care Housing Relationships Work Finances Motor Vehicle
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The Function MatrixThe Function Matrix
FunctionFunction SelfSelf OthersOthers
PersonalPersonal
ProviderProvider
PrivilegesPrivileges
PPre-relationalre-relational
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Key SymptomsKey Symptoms SI HI Hopelessness Command
hallucinations Delusions Hallucinations Nihilism Grandiosity
Concentration Memory Reasoning Judgment Alcohol use Substance use Insight Impulsivity Prevarication
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The Symptom MatrixThe Symptom MatrixSymptoSymptomsms
CognitiCognitiveve
EmotioEmotionalnal
SensorSensoryy
BehaviouBehaviouralral
ExpressExpresseded
ReporteReportedd
ObservObserveded
SuspectSuspecteded
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SIHIHopelessnessCommand HallucinationsConcentrationDelusionsHallucinationsMemoryReasoningJudgmentAlcohol useSubstance use
RISK
SymptomsFunction
Child carePersonal CareMotor VehicleNutritionWork
Self and OthersIntended vs UnintendedIatrogenic
Child safetyMotor VehicleSuicide HomicideSuicide+HomicideSelf careResponsibilityFinancialWorkHousing, Nutrition