managing quality objectives in the qms...

© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD

MANAGING QUALITY OBJECTIVES IN THE QMS JOURNEY

As per ISO 9001 - 2015

PMI, PMP, PMBOK and the PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc.


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Return the feedback form at the reception!


Learning Outcomes

01/09/2016 3

• Introduction to

• ISO 9001 2015

• Quality Objectives Management

• Terms & Definitions

• Principles of QMS Objectives

• What are objectives?

• QMS Strategic Hierarchy

• Syntax for a good objective

• Examples

• Linkage with Policy, Targets / KPIs and Programs

• Linkage to ISO 9001-2015

• Benefits & Success Factors

• Clarification / Discussion


ISO 9001 2015

• International Standard

• Applicable for any organization

• Fundamental system

• Auditable and certifiable standard

• Fundamental QMS Concepts

• Risk based approach

01/09/2016 4

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© 2016 3FOLD Education Centre . All rights reserved . [email protected] . www.3foldtraining.com . 800 3FOLD01/09/2016 5

• Process • System • Management System • Quality Management System• Organization• Customer or Client• External Providers• Evidence based / Objective• PDCA Cycle

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QMS Objectives

01/09/2016 6

• High Level Goals

• To achieve the Policy and QMS effectiveness

• Qualitative

• Timeline : Optional

• Levels : Corporate / Functional/ Staff Levels


Benefits of QMS Objectives

01/09/2016 7

• Sets direction

• Milestones of QMS Journey are defined

• Makes the QMS more structured and systematic

• Ease of demonstrating compliance, monitoring and improving the QMS

• Confidence for the External & Internal Stakeholders

• Adds Values & Transparency to business model.


QMS Strategic Hierarchy

01/09/2016 8

Processes

Programs

Targets

Objectives

Policy


Principles of QMS Objectives

Process

• Established (Levels)

• Communicated

• Agreed mutually

• Supported

• Dynamic

• Integral

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Syntax

• Specific

• Measurable

• Achievable

• Realistic / Resourcible

• Time-Bound


Examples of QMS Objectives

01/09/2016 10

• To achieve and exceed Customer Satisfaction

• To achieve continual improvement in QMS Effectiveness

• To build the Staff Capability on Quality

• To ensure Operational excellence to support QMS

• To enhance internal & external Engagement


Targets / KPIs

01/09/2016 11

• To achieve customer satisfaction level of 80% by the year end 2017

• To achieve at least 2 new products to be developed prior to 31/10/2017

• To improve our market share by 1% each year (2017-2020)

• To provide need based training to our staff, at least 40 Hours of training per annum per staff

• To ensure all our Quality staff are approved by client prior to 31/07/2017


Targets / KPIs

01/09/2016 12

• To ensure the down time of critical equipment are not exceeding 5%, by Q2 2017

• To ensure the rejection is not exceeding 500 PPM

• To ensure official meeting with each customer at least once a Quarter, for Q1 – Q4 2017

• To ensure at least 2 Joint Development or Quality Programs during 2017, before the year end.

• To ensure performance linked incentives by Q4 2017


Programs

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Initiative # 1 Title : Performance based Incentives

Owner : HR Department Manager Timeline : 01/01/2017 – 30/01/2018

# Timeline Milestone R A S C I Status as on

DD/MM/YYYYResponsibility Accountability Support Consult Inform

01 31/01/2017 Define the Job Requirements, Write

the JDs, Establish Skill Matrices,

committees & Release an official

Procedure on incentives (10%)

HRC HR Mgr. Finance Line

Mgr.

All

Staff

02 31/03/2017 Establish Performance Goals (Staff

Level), Communication and Sign-Off

(25%)

Strategy Line Mgr. HRC BM Top

Mgt.

03 30/06/2017 First review on Performance (35%) Strategy Line Mgr. HRC - Top

Mgt.

04 30/09/2017 Second review on Performance (45%) Strategy Line Mgr. HRC - Top

Mgt.

05 30/12/2017 Last review on Performance (75%) Strategy Line Mgr. HRC - Top

Mgt.

06 15/01/2018 Propose staff list for Promotions,

Awards & Rewards as per the

procedure (90%)

Strategy HRC Line

Mgr.

- Top

Mgt.

07 25/01/2018 Final Approval on the list & Provide

the benefits (100%)

HRC Top Mgt. Finance Line

Mgr.

All staff

HRC – HR Committee, Mgt. – Management, BM – Benchmarking, BSC – Balanced Scorecard


Policy•To stay healthy

Objective

•Maintain appropriate BMI

•Maintain good work-life balance

Target

• Reduce 10 Kg before 31/12/2017

• Work Out 7 sessions a week, each for 90 min

• No carbs diet for 2017 full year

Initiative

• Join Gym

• Walk everyday

• Avoid using elevator for upto 6 floors

• Drink 3 Lit water everyday

• Stay away from Junk food


Linkage to ISO 9001 2015


Critical Success Factors

01/09/2016 17

• Leadership Commitment and Support

• Empowerment for the Objective Owner

• No personal issues, only teamwork

• Individual & Organization Knowledge required

• Communication, Coordination & Follow up shall be effective


Learning Outcomes

01/09/2016 18

• Introduction to

• ISO 9001 2015

• Quality Objectives Management

• Terms & Definitions

• Principles of QMS Objectives

• What are objectives?

• QMS Strategic Hierarchy

• Syntax for a good objective

• Examples

• Linkage with Policy, Targets / KPIs and Programs

• Linkage to ISO 9001-2015

• Benefits & Success Factors

• Clarification / Discussion


Clarification… If any?

01/09/2016 19


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