managing organizations-in-chaos

AbstractDuring these exciting times, organizations are subjected to

countless conflicting forces, challenging the strength and stability or the entire structure. Old rules, beliefs and processes are tested on their validity, soundness and applicability.

As old paradigms succumb to new perceptions, new analyses and understandings emerge. But not after inflicting flesh and deep wounds to the survivors.

With these as the backdrop of existing companies, what must the leadership do. Fight head-on like a phalanx of soldiers rushing against volleys of gunfire? Or do nothing but freeze and hibernate while letting the winter pass.

Believe that things will get better, but stay realistic

Henry Sy - The Great Contrarian

• SM Malls– 1972 First department store

• 2 months after declaration of martial law– 1980s bought huge tracts of land in Metro Manila at rock bottom

prices• Political turmoil in the Philippines

– 1983 started construction of SM North Edsa• Assassination of Ninoy

– 1985 opened SM North Edsa• A year before Edsa Revolution, political situation was most unstable

– 2006 opened Mall of Asia• Allegations of using military for GMA to win, CBCP practically calling

for people power

2008 Global Financial Crisis

$1.1$0.7$0.7

$1.6 $1.5$1.5$2.0

$1.2$1.2$1.7

$3.1$3.1

Andrew Tan

Lucio Tan Ayala Sy

$1.4

$0.4$0.4

$0.1$0.1

$0.8$0.8

In $ Billion


Restore confidence of people - drive communication

Two-step Flow Theory of Mass Communication

(+)(+)

EVENTEVENTSITUATIONSITUATIONINCIDENTINCIDENT

CONDITIONCONDITION

(-)

OPINIONOPINIONLEADERSLEADERS

MASSMASSACCEPTANCEACCEPTANCE

• Yosi break• Lunch break• Snack break• Shuttle time• Bundy clock time• Five Thirsty



Ensure business continuity

• Salary• Basic services• Mandated income and benefits




Always keep your people busy

• Revisit the different organizational processes• Design the career path guide• Do job evaluation• Review the performance appraisal system

– Get as much number of people as possible involved in these activities

– Form clusters or committees and do project management





Turn to your people for ideas, but exhibit leadership and competence

What are these…

• Washer• Stereo• Ashtray• Speakers• Trunk• Hood• Clutch• Tires

What are these…

• Oscar• Ernie• Count• Grover• Big Bird• Elmo• Bert• Kermit

What are these…

• Cebu• Davao• Bacolod• Zamboanga• Quezon• Cagayan de Oro• Pasay• Pasig

What are these…

• Sayaka• Jamie• Richard• Koji• Steve• Mark • Big Bert• Little John

What are these…

• United Nations• Roosevelt• Central• Blumentritt• Quirino• Baclaran• Tayuman• Vito Cruz

What are these…

• Discipline• Trustworthiness• Industry• Loyalty• Friendliness• Resourcefulness • Courage• Brotherhood to all scouts






Hone the skills of your people, optimize the opportunity to train

• Adapting to Change Accounting for Non-Accountants Business Presentation for

Managers Change Management Coaching for Success Culture Management Supervisory Skills Enhancement Effective Business Writing Goal Setting and Achievement Job Evaluation Leadership Development Motivating People Performance Management Personal Effectiveness Pre-retirement Workshop Process Improvement Results-based Management Salesmanship Training Supply Chain Management Teambuilding Program Training the Trainer Work Effectiveness, Attitudes,

Values, and Empowerment Program






Hone the skills of your people, optimize the opportunity to train

Experiment on things you were afraid to try