managing it as a service with system center
Post on 21-Oct-2014
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DESCRIPTION
In order to be able to successfully in running IT As a Service, we need to have a complete solution that resolves around monitoring of health state of service, tracking and remediation of issues & pain points in the services and how we can automate these process to make to address this issue consistently. In this session, we will demonstrate how SCOM, Service Manager and Opalis work together to deliver an integrated monitoring and response solution across the System Center Suite.TRANSCRIPT
Managing IT as a ServiceSIM307
Raymond Chou (MVP SCOM)Principal ConsultantInfront Consulting Group
Lai Yoong Seng (MVP VM)Technical ConsultantRedynamics Asia System Management
Session Objectives and Takeaways
Objectives:
You understand the capabilities required to Manage IT as a ServiceYou hear us explain how System Center delivers you integrated MonitoringYou have fun, learn something and see lot’s of Demo!
Key Takeaways:
Operations Manager is THE monitor for your whole IT infrastructure Service Manager is all about Standardization, Self-Service and ComplianceOrchestrator is all about Integration, Orchestration and AutomationUpcoming versions and how they contribute
IT as a Service
IT as a Service
Service Manager
.
Introducing System Center
Working Wheels
Operations Manager
Service Manager
Orchestrator
Operations Manager 2007 R2Improved deployment, performance, reliability, supportability
Challenges Addressed
IT services, applications and servers must run smoothlyIncreasing pressure for service levels that ensure optimal uptime and responsiveness
Proactively monitor availability, performance and configuration across heterogeneous platforms
Perform deep application and service-level monitoring
Key Capabilities
Expanding the IT Pro’s Visibility of your ITaaS
Operations Manager 2007 SP1
Expanding the IT Pro’s Visibility of your ITaaS
Operations Manager 2007 R2
Expanding the IT Pro’s Visibility of your ITaaS
Operations Manager 2012
Infrastructure Monitoring(OS, SQL, IIS)
Application Monitoring(.NET, J2E)
End User Experience(Synthetic Transactions)
Infrastructure Monitoring(Network)
Con
sist
ent
UX
(Con
sole
, W
eb,
Sha
reP
oint
)
Service Owner
Infra Owner
CIO
NEW
NEW
IMPROVED
360 – Holistic View of your ITaaS Health360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure
Company Mascots
END TO END MONITORING
Distributed application designer
END TO END MONITORING
demo
Monitoring Services through the IT InfrastructureSystem Center Operations Manager 2007 R2
Working Wheels
Operations Manager
Service Manager
Orchestrator
ITaaS – Reality is Complex!
SaaS by an ISV
IaaS on Premise
PaaS by Microsoft
PaaS on Premise
IaaS by a Hoster
How do you keep costs down?How do you keep service levels up?How do you keep everyone informed?
Service Manager Enables Automation
Wo
rk I
tem
s
Co
nfi
gu
rati
on
It
ems
Kn
ow
led
ge
Configuration Management
DB
Integration Centralized Data Storage Automation Interfaces
IT DataWarehouse
Service Manager Enables Standardization
Business Process Defined in TemplatesCMDB Data Standardization
Common ModelReconciliation of Data
Service Catalog
Service Manager Enables Compliance
Compliance is embedded in process, standards, self-service, and automation
Compliance library maps legalese to actionable IT control activities
Compliance is continuously and automatically evaluated in real time
Optimizing Service SupportIncident/Problem Management
Optimizing Service SupportIncident/Problem Management
Optimizing Service SupportIncident/Problem Management
Working Wheels
Operations Manager
Service Manager
Orchestrator
Datacenter Management Can Be ExpensiveDisconnected Set of Processes
Tool 2Application
ConfigurationAdmin
Dynamic VirtManagement
Dinner Now
WebOrder01
DN App.Order
Tracker
Tool 3Windows Server /
Virt Admin
Tool 4
Storage Admin
Tool 5
Network Admin
Tool 1Monitoring Operator
Integration, Orchestration and Automation
OpenView Operations
HP Service Manager SoftwareMake your IT service desk enterprise strength
Service Manager
.
Event Mgmt
Service Desk
Asset/CMDB
Configuration
Virtual
Security
Storage
Server
Network
Automating across Datacenter IT Silos
Monitor for request
InitiateChange
CreateDeployment
CloneVM
CreateDisk
CreateServer
JoinNetwork
ConnectDisk to VM
AssociateServer to Service
UpdateCMDB
CloseRequest
Incid
ent
Resp
on
se
Ch
ang
e & C
om
plian
ce
Pro
vision
ing
Ap
plicatio
n S
ervice Man
agem
ent
VM
Lifecycle M
anag
emen
t
Opalis target scenario examples
Manual tasks
Batch Scripts
Compliance requirements
User request scenarios
Provisioning
Disaster Recovery
Desktop scenarios
Responding to incidents
Change Control
Multiple Service Desks
Capacity Management
Release Management
SLA adherence issues
Rapid change environments
Diverse system integrations
Patch Remediation
Performing Service Remediation
System Center Opalis
demo
Opalis 3rd party Integration Packs
• HP iLO and OA• HP OpenView Operations (Windows)• HP Service Manager• HP Asset Manager• HP Network Node Manager• HP OpenView Operations (Unix - HPUX)• HP OpenView Operations (Unix - Solaris)• HP OpenView Service Desk• IBM Tivoli Netcool Omnibus• IBM Tivoli Enterprise Console• IBM Tivoli Storage Manager• UNIX• Veritas NetBackup
• BladeLogic Operations Manager• BMC Atrium CMDB• BMC Remedy AR System• BMC Event Manager• BMC Patrol• CA Spectrum• CA Unicenter Service Desk• CA Autosys• CA eHealth• CA Unicenter NSM• EMC Smarts InCharge• VMware vSphere• File Transfer Protocol
What you will see in Orchestrator 2012
Powerful Web ServiceInterface from anywhere to System Center
ReportingNo new interfaces, just leverage of existing structures
Script based interaction with System Center Orchestrator
Dynamic Silverlight consoleConsistency across Versions
Opalis 6.3 & OrchestratorPowerShellProtection of existing investments in Opalis 6.3
Working Wheels
Operations Manager
Service Manager
Orchestrator
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
OPALIS USE CASE IN PRIVATE CLOUDS
Future Investments
announcements...
Managing ITaaS in VMM 2012
Services
Services Template
Application Deployment
Image Based Services
Service TemplatesUsed to model a multi-tier applicationSource of truth for deployed service configuration
ApplicationsBuilt-in support for Web deploy, Server App-V, SQL DACCustom command execution for other application packages
Image-basedOS separated from appsComposed during deployment
ServicingChange the template and then apply that change to deployed instances
Services Dashboard Designer
demo
Critical Points to Note
Monitoring Tools assist in having necessary extra pairs of eyes and voicesProcesses and Management play a large part in IT as a ServiceService Management tools help track changes, incidents, trendsAutomation helps to ensure service delivery is constant
Track Resources
System Center Operations Manager 2007 R2 Infohttp://www.microsoft.com/systemcenter/en/us/operations-manager.aspx
System Center Opalis Infohttp://www.microsoft.com/systemcenter/en/us/opalis.aspx
Raymond Chou Blog - http://mymomexperience.blogspot.com/
Lai Blog – http://www.ms4u.info
System Center Service Manager 2010 Infohttp://www.microsoft.com/systemcenter/en/us/service-manager.aspx
Resources
Microsoft Certification & Training Resources
Resources for IT Professionals Resources for Developers
www.microsoft.com/learning
http://microsoft.com/technet http://microsoft.com/msdn
Learning
http://newzealand.msteched.com
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