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Managing & Integrating Volunteers

Case Study Cyclone Larry

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Cyclone Larry Key Challenges

Integration of pre-existing expertise with post-event

management structures

Integration/co-ordination of entire emergency

management process Community/needs driven support services

Flexibility

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Cyclone Larry - Volunteer Roles

Evacuation centres Basic needs (food/water)

Donated goods distribution

Care & comfort/Outreach Community development

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Volunteer Types

Those affiliated with an organisation prior to anevent Trained Understand roles, disaster management arrangements Credentials & legitimacy verified Prepared

Spontaneous volunteers Motivated by the disaster

May bring specific skills/experience Most effective when trained, organised & integrated

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Cyclone Larry - Volunteer engagement

Relationships with key stakeholders Integration/Needs driven

Insight/awareness of community vulnerability and

emergency management arrangements

Capacity to identify and meet emergent needs

Flexibility of roles; basic needs, practical assistance,

information, personal support

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Cyclone Larry Key Lessons

Key Lessons Community expectation Volunteer expectation Flexibility

Integration/partnership Harnessing local capacity Development/learning opportunity Availability/impact on ongoing services Training/understanding Suitability/appropriateness Flexibility/leadership

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Volunteers - Key requirements(General)

Comprehensive information flow and updates tool

Flexibility in roles and duties based on needs

Good briefings

Ongoing support by colleagues and management regularchecking and communication

Knowledge about the effects of stress and how to recognize signsof burnout

Attention to demobilisation and graduated disengagement

Operational debriefings

Ongoing support offered upon return

Adequate time for rest, rejuvenation and reconnection withpersonal-social contexts

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Volunteer management

Key considerations Which agencies will provide volunteers? Will spontaneous volunteers be used?

If so, how will they be engaged?

What roles will volunteers play? Who will coordinate volunteer involvement? What training is required? What equipment and resources are required? How will volunteer teams be formed and mobilised?

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Volunteer Briefing

Key information for volunteers Background/Context of situation Role/Responsibilities Sites/Places you may be working Accommodation

Travel & deployment arrangements What to bring

Personal needs Communication Practical needs

What will be provided

Maps Food & water Communication equipment Ongoing support