managing financial technology is it an art or science

Managing financial technologyIs it an art or science?

管理金融技术是一门艺术还是科学？

2011.5

Greg Au-Yeung 欧阳超信CIO 首席信息官VantAsia Finance 万安金融

An aircraft carrier story一个航母的故事

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F-18 Hornet fighter pilot attempt lending at carrier USS Kitty HawkF-18 大黄蜂战斗机飞行员尝试在美国航母小鹰号降落


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The fighter pilot missed the first attempt and landed second time战斗机飞行员在第二次才成功着陆


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Pilot & carrier crew at briefing room, review incident (aircraft, wind, visibility, procedure, guiding sys)

飞行员及船员在简报室检讨事件原因（战斗机，飞行员，视野，风速，程序，导航

系统）


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Pilot & carrier crew at briefing room, review incident (aircraft, wind, visibility, procedure, guiding sys)

飞行员及船员在简报室检讨事件原因（战斗机，飞行员，视野，风速，程序，导航

系统）

Clear Mission清晰任务

Detail Planning周全计划

Precise execution精确执行

Unambiguous roles & responsibilities明确的角色和职责

Past Two Decades Market Changes过去20年市场变化

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Source: China Securities来源：中信建投证券

Immature Market

不成熟

的市场

Inefficient Market

市场发展不完善

Various External Factors

各种外部因素

Client Immature

Investment Behavior

客户投资心

理不成熟Fast Changes within

Corporations

企业变化快

Rapid Changes in Regulations

市场规则多变

Various InternalFactors

各种内部因素

Past Two Decades Market Changes过去20年市场变化

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Source: China Securities来源：中信建投证券

Immature Market

不成熟

的市场

Inefficient Market

市场发展不完善

Various External Factors

各种外部因素

Client Immature

Investment Behavior

客户投资心

理不成熟Fast Changes within

Corporations

企业变化快

Rapid Changes in Regulations

市场规则多变

Various InternalFactors

各种内部因素

System Changes 系统变

Business Changes 业务变

Technology Changes 技术变

Market Changes 市场变

. . .

People “DID NOT” Change 人没变

Some common industry issues普遍业界问题

投放IT经费不足IT投入平均占营业收入的7%。IT人员平均占总员工的9%

缺乏综合IT蓝图头痛医头，脚痛医脚。

忽略IT资源管理优化现有资源?

问责制清晰度不够所有权，责任及结构不明确

IT服务定位过低基本服务？

对软件商过份依赖前中后台系统比数家软件商垄断

缺乏创新及差异化策略性系统也外包

Lack of IT InvestmentIT Investment (7% of firm revenue), IT Staff (9% of total workforce)

Short of IT BlueprintLack of long term planning & clear product strategy

Negligence of IT Resource MgtOptimizing current resources?

Insufficient Clarity & AccountabilityUnclear ownership, responsibility & structure

Undervalued IT ServiceBasic service only？

Overdependence on IT vendorsFront-middle-back office applications dominate by a few vendors

Lack of innovationStrategic applications are mostly outsourced

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An industry metaphor行业信息化形象比喻

制造企业是野战部队分布广、装备有好的，有差的，装备参差不齐，总量大，适应于大部队集团作战。

电信企业是武警部队规划建设网络边界，修桥建路、信息高速公路、保驾护航。

银行是空军高起点、投入大，装备新，更新换代快，代表了信息化的整体领先水平。

保险是海军起点较高，现发展超速，近几年业务超常规发展，信息化也在打造“航空母舰”。

证券是特种兵起步晚，起点高，全程电子化交易，要求高，应用深入，装备先进。

Manufacturers: Field ArmyWidely Distributed, Unevenly equipped, Large in size, Adapted to large force combat

Telecomm.: Armed Police ForcePlanning & construction of network perimeter, Bridge repair, information highway, Escort

Banks: Air ForceLarge investment, Well equipped, Frequent , Fast replacement, Represents industry standards

Insurance Firms: NavyRapid development in recent years, building an information carrier

Securities: Special Task ForceLate starter, High requirement, Straight through electronic trading, complex application, well equipped

Source: Galaxy Securities来源：银河证券

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Enterprise Business InnovationPhilosophy:Communication:Sales:Marketing:Service:

Product CentricDirect, HierarchicalTransaction BasedPopularStandardized, Unified

Customer CentricFlat, NetworkRelationship BasedPrecisionDifferentiated、Personalized

Information Support & Drive

High demand of innovation (from organizations)

企业创新发展对信息化的热望

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企业业务创新公司理念:沟通模式:销售基础:营销模式:服务体系:

产品为中心直线化、多级化交易为基础大众化标准化、统一化

客户为中心扁平化、网络化关系为基础精确化差异化、个性化

信息化支持与推动

Source: Galaxy Securities来源：银河证券

现代证券公司也是信息服务公司，具有天然的“信息”自然属性，其业务发展主要涉及资金流实质上是信息流，信息（数据）已成为一种战略性资源；

IT作用为：

业务运行的基础设施与载体“兵马未动，粮草先行”

风险控制的有效工具控制数据一定程度上控制风险

营销服务的有效工具三分渠道，七分数据，十二分服务

业务创新的推进助力新业务研发工具

决策支持的辅助手段挖掘数据资源，管理数据资源

Utilization of IT Resources充分利用信息技术资源

Modern securities firms are also informationservice providers, which possess naturalinformation resource, or capital (information) flow,where information (data) has become a strategicresource.

IT functions are:

Business Operation Infrastructure“Needs to be ready before business launch”

Risk Management ToolsControl Data Mitigate Risks

Sales Force’s Effective ToolsChannels (30%), Data (70%), Service (120%)

Business Innovation drives forwardNew Business Research Tools

Decision support aidsData-mining & management of data resources Source: Galaxy Securities

来源：银河证券

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Technology Innovation drives Business Innovation技术创新助推业务创新

Chef Culture厨师文化

中国企业还在大厨师炒菜阶段大厨师的知识都在脑袋里，他一走就什么都带走了

减轻风险：工序流程制度切葱花

切肉丝

倒三勺酱油

……….

把火开到六百度

炒三下

科学化、积累式、数据式

Chinese enterprises still have the chef cultureChef keeps everything inside their head. When they leave, they also take away everything

To mitigate risk : standard processes cutting green onion

shredded pork

drop 3 tablespoon of soy sauce

……….

adjust fire to 600 degree

stir three times

Scientific, Accumulative, & Data-centric

Source: Prof Larry Lang来源：朗咸平教授

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过去有一些关于中国在科学落后于西方研究值得思考：

中国主流思想：形象思维-比较模糊

追求适应自然的方法：非揭示自然本质而对自然进行合理控制

物资丰富东方大国：自然条件良好导致民族缺乏危机感

Chinese Thinking ？中国思想？

Some research on why China lacks behind theWest in science:

China’s mainstream thinking: Image Cogitation, which is vague

Seeking ways to adapt to nature: rather than to tame nature

A country with natural resources: Lacking sense of crisis

Source: Why China lacks behind the West in Science来源：近代科技为什么没有在中国发生

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Five Key IT Decisions五个IT重要决策

IT principles

IT原则High-level statements about how IT is used in the business

IT architecture

IT架构Organizing logic for data, applications,

and infrastructure –leading to business

and technical standardization and

integration

IT infrastructure

IT基础Centrally coordinated, shared IT services – IT capability

foundation

Business application needs

业务应用需求Specifying the business need for purchase or internally

developed IT applications

IT Investment

& PrioritizationIT投资及优先处理

How much and where to invest, including

project approvals and justification techniques

IT Governance – Peter Weill, Jeanne W Ross

IT治理 – 彼得威尔，珍妮罗斯

IT Management FrameworkIT管理框架

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2009-02-23 BCS SMSG: IT Management Frameworks

IT BusinessManagement

IT Governance

IT DevelopmentIT Operations

The four domains of IT management are the rows of the ITSM adoption model

IT Business ManagementIT业务管理

IT Development IT开发IT Operations IT运维

Business DrivenDevelopment

Business-IT Alignment业务IT对齐

IT ServiceManagement

ITGovernance

Business业务

Business Processes业务流程

TOGAF

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IT Management Framework (2)IT管理框架 (2)

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Framework框架

5 Key Decisions5个主要决策

“Envelope”分类

eTOM(BASEL II)

Business applications needs业务应用需求

Business业务

(COSO)OCEG CobiT

IT principlesIT原则

IT GovernanceIT治理

TOGAF IT architectureIT架构

IT DevelopmentIT开发

Val-IT IT investment and prioritizationIT投资及优先处理

IT Business ManagementIT业务管理

eSCM IT investment and prioritizationIT投资及优先处理


CMMIPMBOK Guide

IT infrastructureIT基础建设

IT DevelopmentIT开发

ITIL IT infrastructureIT基础建设

IT OperationsIT运作

IT Management Framework (3)IT管理框架 (3)

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中国证监会2008 IT治理调研

“贵公司IT治理如何建设？”

IT 治理需要明确责任与职能不清晰，IT治理太宏观

缺乏IT治理明确概念描述和参数指标 ……

IT 治理就是按照《指引》要求建立一个IT治理组

IT 治理就是指定IT部门中层干部负责IT治理工作

分数 (100 为满分):

10% >80

60% 60-70

30% 低于 45

CSRC’s IT Governance Survey in 2008:

“How did you build your firm’s IT governance?”

IT governance is too broad: unclear roles & responsibilities

Lack of IT governance “sense” and performance indicator

IT governance group is formed as according to the “guideline”

IT governance delegates responsibilities to the IT middle mgt

Score (100 as highest):

10% >80

60% 60-70

30% below 45

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IT Success FactorsIT成功因素

CIO杂志2010

“CIO问卷：10个IT领导成功因素”

CIO Magazine 2010:

“CIO Survey: 10 IT Leader’s Success”

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IT Success Factors (2)IT成功因素 (2)

CIO杂志2010

“CIO问卷：10个IT领导成功因素”

CIO Magazine 2010:

“CIO Survey: 10 IT Leader’s Success”

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Financial technology management may be based on

science, but IT leadership is an art

金融技术的管理可能是门科学，但IT领导能

力则是门艺术

• Gregory is currently Chief Information Officer (CIO) of VantAsia (previously AIG subsidiary), a foreign-owned financial institution that specializes in consumer finance. He is responsible for the firm’s IT Strategy, governance and the roadmap that leverages business intelligence, proprietary technology and IT specialists, with the mission to expand the firm’s footprint in China.

• Gregory is formerly Executive Director of Morgan Stanley (Shanghai), responsible for the firm’s 200 person mainland Development Center,covering more than 50 products. The center provides wide range of technology services ranging from coding, testing and support. Prior to the joining of Morgan Stanley, Mr. Gregory was the General Manager of State Street Bank’s China technology center (established and managed the bank’s only offshore development center, grown from 20 persons to over 700), Head of IT of State Street Bank (Asia). He started his career as a programmer with Inchcape, a leading listed British conglomerates.

• Since 2009, Gregory has been appointed as senior consultant and part-time lecturer for Fudan and Shanghai Jiaotong Universities respectively, responsible for the design, teaching, and management of the newly created course, “Financial Information System” for the Master of Software Engineering degree. He is also the China columnist for ComputerWorld (Hong Kong) and IT Value (China).

• Gregory graduated with a degree in Computer Science from the University of Westminster (UK), and had completed the Executive MBA program at the Chinese University of Hong Kong. He is also a Chartered Information Technology Professional; a Fellow and China (East) Representative of the Hong Kong Computer Society and member of the British Computer Society. Since 2007, Gregory has been the Guest Professor, Department Head of Financial Information Technology, and MBA Student Mentor at Zhejiang University.

• 欧阳先生现任万安集团（前身为美国友邦全资公司）首席信息官，一家致力在华拓展业务的外资消费金融机构，负责制定机构IT策略与集团IT部门管理，透过自主研发技术，商业智能及优秀技术人才实践机构国内业务发展。

• 前任摩根士丹利(上海)执行董事，负责投行的中国区技术中心业务。该中心员工超过200人，业务覆盖亚洲区客户群，参与金融系统项目超过50个，提供服务主要包括开发，测试，与维护。加入摩根士丹利之前欧阳先生分别为美国道富银行（杭州）研发中心总经理（负责成立与管理银行全球唯一的离岸开发中心，从数十人发展到700人规模），道富银行亚洲区信息科技主管及英国英之杰集团(日本)公司系统开发部技术人员。

• 2009年开始欧阳先生受委任为上海复旦及交通大学硕士课程高级顾问及客座讲师，负责设计，管理及教授软件工程硕士新课程 - 金融信息系统。课程是为金融专业IT人才和有意加入金融行业IT人士所建。课程内容包括金融业务与运作，金融信息系统设计与实践，及金融信息安全实践。欧阳先生分别获邀请为电脑世界（香港）中国专栏作家，及国内IT Value周刊主题作者。

• 欧阳先生分别获取英国西敏寺大学计算机科学学士(荣誉)学位及香港中文大学行政人员工商管理硕士(EMBA)学位，拥有特许科技专业人员资格。欧阳先生也是香港电脑学会资深会员与中国事务委员会成员/华东代表，及英国电脑学会会员。 07年欧阳先生被浙江大学聘任为兼职教授,金融信息系系主任及MBA研究生企业导师。

Email: [email protected] Cell: +86 13621904994

Bio – Greg Au-Yeung 简历 – 欧阳超信

Thank you ！

谢谢大家！

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