managing employee behavior problems
DESCRIPTION
Every manager encounters employees who cross the line into unacceptable behavior. Maybe they tell off-color jokes. Spread gossip. Act like slobs. Practice poor personal hygiene. Ridicule core organizational values. Or violate company rules and policies. Lots of managers don't have the toolkit to confront dysfunctional employees so they practice avoidance, which erodes morale and - worst of all - destroys their own credibility.TRANSCRIPT
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Email: [email protected]
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
Live Webinar on
Managing Employee Behavior Problems
Date & Time:
Every manager encounters employees who cross the line into
unacceptable behavior. Maybe they tell off-color jokes. Spread
gossip. Act like slobs. Practice poor personal hygiene. Ridicule core
organizational values. Or violate company rules and policies. Lots of
managers don't have the toolkit to confront dysfunctional employees
so they practice avoidance, which erodes morale and - worst of all -
destroys their own credibility.
Great managers recognize that putting a stop to unacceptable
behavior requires a complex mix of communication skills, persuasion,
intuition, toughness and credibility. They know how to probe for the
reasons behind the behavior, anticipate reactions, manage
expectations, seek alignment, set boundaries and hold people
accountable. When bosses learn how to confront employees
effectively, they create a culture where lines are clearly drawn, and
bad behavior is instantly recognized by all as unacceptable. In this
90-minute webinar.
l How to spot and stop problematic behavior early – before it
takes firm root in your workplace
l The most common behavior-, conduct-, and appearance-
related issues managers should be able to identify and
prepared to address
l The key areas to focus your time and attention to prevent bad
behavior from permeating your workplace in the first place
l Strategies for getting to the bottom of the negative attitude or
conduct – and why this is so important
l How to communicate effectively - and constructively - with the
offender, including how to provide candid feedback without
fueling his or her contempt
l How to use positive reinforcement to get naysayers on board
with the rest of the team
l The difference between counseling and disciplining, and how
to tell which is appropriate for the circumstances presented
l How to engage in difficult conversations, whether the
employee is a rampant gossiper, a chronic complainer, an
inappropriate dresser, or another type of behavior/conduct
offender
l The importance of progressive discipline, and why it's
important to explain the consequences the employee may face
if he or she fails to make an attitude adjustment
l How to know when it's time to fire a "bad apple" employee –
and how to go about it to reduce your risks of a lawsuit
Click here to register for this webinar
l Chief Human Resource Officers
l Senior Management Team
l HR Managers, Directors, and Administrators
l Supervisors
l Employment Managers
l Training Director
Tuesday, August 21, 2012 10:00 AM PDT | 01:00 PM EDT
Duration: 90 Minutes Instructor: Dr. Joni E. Johnston
Location: Online Price : $145.00 (for one participant)
Overview:
Areas Covered in the Session:
Who Will Benefit:
Register Now
Instructor Profile:
Dr. Joni Johnston is a licensed
clinical/forensic psychologist, private
investigator, and CEO of
WorkRelationships, an employee
relations consulting firm. Since 1991,
she has conducted hundreds of
workshops and trained thousands of
managers and HR professionals on
how to deal with employee conduct
issues - from dress code violations
to offensive behavior investigations
to workplace violence. ...more
Dr. Joni E. Johnston
Founder & CEO, Work
Relationships
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TrainHR
TrainHR
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1000 N West Street Suite,
1200 Wilmington DE 19801
Phone: 800-447-9407 or
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