managing down / managing up - cra
TRANSCRIPT
ManagingDown/ManagingUpEllenWalkerLoriClarke
MichelleStrout
Ellen Walker• BegancareeratRensselaerPolytechnicInstitute• MovedtoHiramCollegeasAssociateProfessorin1996• PromotedtoFullProfessorin2000• ServedasComputerScienceDepartmentChair2007-
2012andagainstartingin2018• ServedasAssociateDean2012-2018(2fullterms)• CurrentlyleadingCollege-wideaccreditationprepteam
forHLCvisitin2020
• Research:ComputerVision,ArtificialIntelligence,ComputerScienceEducation
ManagingUp“Managingupisaconsciousapproachtoworkingwithyourmanagertowardmutuallyagreed-upongoalsthatareinthebestinterestsofyou,yourboss,andyourorganization.Itisnotmerepoliticalmaneuvering;rather,itisaprocessofinfluencingyourmanagertomakedecisionsthatbenefitbothofyouaswellasthecompany.”
http://www.slideshare.net/MattheaMarquart/managing-up-for-ynpn
TheBigSqueezeAdministration (Trustees, Regents, President)
Faculty
ProvostDeanChair
ThinkingDifferentlyFaculty:“Butwehavetoofferthat(low-enrollment)course,orourcurriculumwillbetooshallow/studentsneedthatcoursetograduate(orsucceed)”Admin:“Thetrusteesalreadythinkwehavetoomanyfaculty.Low-enrollmentcourseswilljustencouragethem.”
ThinkingDifferentlyFaculty:"Ineedtogototheseimportantconferences.I'mgivingapaperateachone.Whycan'tyoucoverallofmycosts?"Admin:"Facultyjustrequestednearly100xtheavailabletravelfunds.HowcanIchoosewhichrequeststosatisfy?"
Tips• Neverpresentaproblemwithoutalso
bringingalongacoupleofsolutions• Tellthebossthewholetruth• Don’twhine• Showyourappreciation
Tips• Pickyourbattles• Thinkabouttheultimategoalandbewilling
toacceptanalternatepathtogetthere• Advocatestrongly,butonceadecisionis
made,supportit.
LoriClarke• Startedacademiccareer:U.ofMassachusettsAmherst• Professionalservice:vicechairCRA,co-chairCRA-W,General
ChairICSE,ACMSigSOFT Chair,etc.• UniversityService: AssociateChair1981-85,Chair2011-2015
(wentfrombeingadepartment,tobeingaschoolwithinaCollege,tobeinganindependentCollege)
• Researcharea: SoftwareEngineering(withafocusnowonMedicalSafety)GrantsupportfromNSF,DARPA,NIH,ARO,AFOSR,DOE,…
ManagingDown• Mentoring,directing,andsupportingthepeoplethat
workunderyour“supervision”• Faculty,staff,postdocs,graduateandundergraduatestudents
• Improvetheworkingenvironmentforeveryone• Supportive,respectful,meaningful,enjoyable,
continuedgrowth• Improvethestandingoftheorganization,butNOT atthe
expenseofhelpingindividualsachievetheirgoals• Oneofthebenefitsofbeingatanacademicinstitutionisthat
youcanputpeoplefirst
Managingfacultyislikeherdingcats• Worktogetbuy-inforanyimportantchange
• Needtogatherandpresentdata• Layoutalternatives• Allowtimefordiscussionandconsiderationof
improvements• Afterconsideringalternativesandtheirproblems,mostwillnowbetterappreciatetheselectedsolution
• Besttoleadbasedonastrongconsensus• Takestimebutapositiveenvironmentisworththe
effort
One-on-oneInterventions• Honestlydiscussproblems
• Providesupportingdata• Comepreparedwithsuggestionsforimprovement• Recognizetheindividual’scontributionsandconcerns
• Listen!• Endthemeetingwithaclearlystatedplanforgoing
forward• Ifpossible,arrivedatamutuallyacceptableagreement• Ifnot,makeitclearwhatisexpected
ProvidingResearchGuidance• PhDandpostdocpositionsareapprenticeships
• Learnbyworkingcloselywithyou• Use“thinkoutloud”
• Explainwhatyouthinktheproblemsareandwhy• Explainyourthoughtsonthenextsteps
• Insistonvisibilityintothestudent’sprogress• Workingdocumentthatoutlinestheirprogresstodate
• Existingproblems• Pastapproaches,strengthsandweaknesses• Terminology• Approachestobeexplored
² Currentstatusofeach² …
• Greatjumpingoffpointwhentheyarereadytowriteapaper
ProvidingResearchGuidance• Working1-1withstudentsisthebestpartof
beingafacultymember• Seethestudentsdevelopskillsandmatureas
researchers
• Beinganadvisorisalifetimecommitment• Advocateforyourstudentsandsupporttheir
careerdevelopment
ManagingwithoutaMandate• Havea“seatatthetable”butnoauthority
• e.g.,facultymemberatafacultymeeting,universitycommittee
• Swimmingagainstthecurrent• Doyourhomework,soyouhavetheinfotomakeyourcase• Speakup,knowingthatyoumaynotbeheard
• Someoneelsemightmakethesamepointlater² Thankthemforagreeingwithyou
• Noone(orfew)mightsupportyourpointofview² Bettertoplantaflagthatmightbepickedup(much)later² Don’tstormoutmad,insteadIteratethepointagainatalatertime(andagain)+
» Perhapsyouwillstarttowinoverconverts
• Forme,itisbettertospeakupandlosethantonotfightformypointofview
MichelleStrout• Academiccareer:ColoradoStateUniversity(2005-2015),
UniversityofArizona(2015-current)• Professionalservice:SC19techpapersco-chair,PLDI,
RMCWiC 2012co-chair,...• UniversityService: Graduateprogramdirector(2014-2015),
CurrentlyActingDepartmentHeadforComputerScienceatUniversityofArizona
• Researcharea: ProgrammingLanguages/CompilersandHighPerformanceComputing
DealingwithSexualHarrassmentasaManager
• AnnaKarlin ledaCRA-Wsubcommitteeonresourcesonsexualharassment, https://cra.org/cra-w/sexual-harassment/
• Todaywewilltouchonthefollowing:• Whatissexualharassment?• Howcanwehelpfacultyunderstandtheir
responsibilities?
Whatissexualharassment?• Scenario1:Astudentasksoutateachingassistantor
instructor• Scenario2:Afacultymemberlookspeopleinthe
chestinsteadofthefacewhiletalkingwiththem• Scenario3:Afacultymemberreferstothewholeclass
as“guys”onaregularbasis• Scenario4:Afacultymembercommentstoastaff
memberthattheyappeartodressinaveryfeminineway.
SexualHarassmentandTitleIX• Whenindoubt,talktoyourlocalTitleIXofficeand/orHR.They
aretheexperts!• TitleIXisalawthatprohibitsdiscriminationbasedonsex
regardlessofgender,sexualorientation,gender,genderexpression,pregnantorparentingstatus,andLGBTQ(lesbian,gay,bisexual,transgender,queer)identity. ThislawappliestouniversitiesaswellasK-12institutionsintheUS.
• UnderTitleIX, discriminationonthebasisofsexcanincludesexualharassmentorsexualviolence,suchasrape,sexualassault,sexualbattery,andsexualcoercion.
TitleIXOffices• TheTitleIXOfficeisrequiredtoassessandrespondtoall
complaintsorreportstheyreceive.• YoucanreporttotheTitleIXofficeatyouruniversityevenifthe
incidentoccurredoffcampus.• IfanincidentinvolvesaprofessorfromanotherUSuniversity,e.g.
ata conference,youcanreportittotheirTitleIXofficeaswell.• PleasebeawarethatTitleIX doesnot guaranteeconfidentiality.• CheckyourlocalTitleIXwebpagesformorepreciseinformation
abouthowtheseissuesareaddressedatyouruniversity.
HelpingFacultyUnderstandTheirResponsibilities
• 3R’satUofA (https://equity.arizona.edu/refer)• ReferpersontotheOfficeofInstitutionalEquity(OIE)• ReportbyCC’ing OIE• Recordwiththesameemail
• TitleIXofficesoften...• Providetemplateemail• Providetrainingforagroupoffaculty
• CodeofConductfortheDepartment• Discussinclusiveteachingtechniques• Otherideas?
Notusedbutgoodstuff
Saying‘No’• Saying“no”isadailyactivity;getusedtoit• Womensay“yes”totoomanythingswithlowimpact,andrunout
oftime/energy/creativityforhigher-impactmorestrategicpursuits.Thinkbeforeyousay“yes”
• Alwaysbegraciousand,ifpossible,givebriefnon-personalreasonsforhavingtodecline
• Recommendseveralalternativechoices/recommendations(ideallywomenifaworthyactivity)
• Ifyoumeanit,tellthemtoconsideryouandaskyouagaininthefuture
Hearing‘No’• Hearing“no”isadailyexperience,getusedtoit• Psychologyshowsthatwomenhear“no”as
“thisisabadidea,Ididnotdoitright”,menhear“no”as“notnow”;learnfromguys
• Consider“no”tobe“notnow”,andgetreadytotryagain,perhapswithawisersetoftacticsorbetterstrategy,buttryagain
• Persistenceiskeytosuccess
Scenario• Yourprovostasksyouandyourcolleaguetostarta
newmaster’sdegreeprogramtotrainpeopletobeCOBOLprogrammers.Yousecretlythinkthisisaterribleidea.Howwouldyoumanageyourdeanandprovosttogettheresultyouwant?
• Hint:Startbythinkingaboutwhatresultyouwant.
“SayingNo”Exercise• Youareapre-tenurefacultymemberata
researchinstitutionthathaswonaprestigiousfederalresearchcentergrantthatrequiresanoutreachprogram.Youwerenotaskedtobepartoftheresearchteambutwereaskedtorun/coordinatetheoutreach.Youarepassionateaboutoutreachbutthisisnotawisecareermove.Howdoyoumanagethesituation?
Resources• WhatGreatManagersDo,byMarcusBuckingham,
https://hbr.org/2005/03/what-great-managers-do• TryCoachingInsteadOfManagingWhenEmployees
BringYouProblems,byMarkMurphy,http://www.forbes.com/sites/markmurphy/2015/05/29/try-coaching-instead-of-managing-when-employees-bring-you-problems/
•