managing change power point
DESCRIPTION
We’ve all experienced change at some point in our personal or professional life. What does change mean to you? How would you define change?TRANSCRIPT
Managing Change
Change
What is Change?
Definition of Change
Webster’s Definition of Change To Make or Become Different To Transform
Why Change
Why is Change Necessary? Ever-Present Reality in
Business
Change at ACG Strategy: Profitable Growth Tactic: Reduce Expenses to Invest in
Growth Changes
Structure Processes People Technology
Challenge of Change
Challenge is to Maintain Customer Loyalty Affordable Business Structure Productivity Employee Morale
Model the Change as a Leader
I. Introduction - Objectives
Focus is You Tools to Assist Yourself and Others
Navigate Change Recognize Steps in Change Recognize Behaviors at each step Determine Actions
What Changes Are You Experiencing?
List Three Changes Impact on You Impact on Others
II. Change Process
Change Model Denial Resistance Exploration Commitment
Denial
Unwilling or unable to face change How do you recognize denial? (see or
hear)
Why people stay? Why people leave?
Resistance
Action we take to slow or reverse change
How do you recognize resistance? (see or hear)
Why people stay? Why people leave?
Exploration
First step toward the change How do you recognize exploration?
(see or hear)
Why people stay? Why people leave?
Commitment
Identify with the change Take concrete steps to achieve How do you recognize
commitment? (see or hear)
Why people stay? Why people leave?
Change Process Summary
Change Stages Denial – Passive, Apathetic Resistance – Emotional, Uncertain Exploration – Energy, Trying Out
New Commitment – Confident, Accepting
Identify Stage of Change
What Changes Are You Experiencing
Identify the Stage Based on Behaviors D – Denial R – Resistance E – Exploration C – Commitment
III. Guiding Yourself Through Change
Assessing Where You Are Now Easier to Help Others or
Yourself?
Self-Assessment Tool
Think About Changes You are Experiencing
Answer the Questions 0 – Strongly Disagree 1 – Disagree 2 – Agree 3 – Strongly Agree
What Do You Do?
Your highest number validates the stage you are in
What can you do to move forward? Denial Resistance Exploration Commitment
Action Plan
Change In My Area You
What I am Thinking or Feeling Change Stage What to Do
IV. Guiding Others Through Change
No Magic Wand Build Trust
Be Accessible Provide Information Meet Commitments Treat Everyone with Respect
Leading Change Self Assessment
Think About a Change in Your Area Answer the Questions (circle on answer
key) AAT – Almost Always True MT – Mostly True ST – Somewhat True MU – Mostly Untrue AAU – Almost Always Untrue
What Your Score Means
Overall Effectiveness Score Average: 100-120
Dimensions of Leading Change Communicating Involving Others Helping Others Supportive Learning Environment
Track & Assist People Through Change
Observe Behaviors Identify Actions to Assist Others
Denial
Leadership Strategy: Communication Provide Information Describe the Change Reinforce the Importance Respect the Sense of Loss Model the Change
Resistance
Leadership Strategy: Involve & Help Others Encourage Expression of Feelings Give Them a Part to Play Remove Obstacles Demonstrate Support Communicate WIIFMs
Exploration
Leadership Strategy: Create a Supportive Learning Environment Provide Learning Resources Encourage Practice and Positive
Coaching Help Solve Problems Recognize Progress
Commitment
Maintaining Commitment Recognize Visualize Gains Ask for commitment
Leading Change Summary
Leadership Strategies Denial - Communication Resistance – Involve & Help Others Exploration – Supportive Learning
Environment Commitment – Recognize Achievement
Action Plan
Change In My Area Team Member
What I am Seeing/Hearing Change Stage What to Do
Things to Remember
People Can Be in Different Stages People Can Regress Big Changes Should be Broken
Down People Can Get Stuck
Managing Change and Accountability
What else can I do to rise above the circumstances and achieve the desired
results?
Please be back in 10 minutes
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