managing a multigenerational workforce

Managing a Multigenerational Workforce

James P. Ware, PhD Executive Director

The Future of Work…unlimited

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Meet Our Presenter: James P. Ware, Ph.D. Executive Director, The Future of Work…unlimited 2011 Executive Producer, Work Design Collaborative 2002-2010 Vice President, The Concours Group 1998-2001 Research Director, Univ. of California Berkeley 1996-1998 Managing Principal, Unisys Information Systems 1993-1996 . . . Assistant Professor, Harvard Business School 1976-1981


A Close Encounter

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Today’s Agenda

What do we know about the workforce

today?

Why does generational

diversity matter?

How can we take advantage of all that

diversity?

What does all this mean for the future

of work?

A conversation about managing diversity in the

workforce

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved - 4 -

“Demographics is destiny”

- Ken Dychtwald


What Do We Know About the Workforce?

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U.S. Birth Rates, 1909 – 2004

Births per 1000 population

“Baby Boom”

(1946-1964)


What Do We Know About the Workforce? The Elephant Moving Through the Snake

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1990 2020

Male Female Male Female



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Five Generations @ Work

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1930 -1945

The Silent Generation

1946 - 1964

Baby Boomers

1965 - 1976

Generation “X”

1977 - 1990

Generation “Y”

1991-

Millennials


An Important Caveat . . .

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The “Silent Generation”

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The Baby Boomers

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Generation “X”

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Gen “Y”

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The Millennials

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What Challenges Lie Ahead?

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Percent Change

2010-2020

Age Group

Replacing the

Boomers

1


Massive Workforce Shortages Are Looming

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3 percent Average annual U.S. economic growth rate (since 1948)

58 million New workers needed by 2030 at 3% growth per year

23 million Estimated U.S. population workforce growth by 2030

35 million Possible shortfall

Source: Ryan Johnson, WorldatWork



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2

Match Management

Style to Generational

Patterns

Channeling energy and creativity

Capturing experiential knowledge; encouraging mentorship

Maintaining engagement and tapping experience

Maintaining engagement; leveraging talent

Stepping up to management and leadership responsibilities



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3

Managing Cross-

Generational Conflict



4

Accommodating Differing

Workplace Preferences



5

Supporting Multiple

Workplaces

Cyberspace

Physical Space

Touchdown Spaces

Team Rooms

Cubicles

Conference Rooms

Owned Shared

“I”

“We”

Source: David Lathrop, Steelcase


Create (adhocracy)

Collaborate (clan)

Compete (market)

Control (hierarchy)


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6

Linking People and Place to

Culture

Source: Kim Cameron, University of Michigan

Flexible

Focused

External Internal


In Summary . . .

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6 Link people and place to culture

5 Support multiple workplaces

4 Accommodate different workplace needs

Manage cross-generational conflict 3

2 Match management style to generational patterns

1 Recruit to replace Boomers


For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

Dr. James Ware Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]

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managing a multigenerational workforce

Business

future diversity

steelcase copyright

workforce generational

workforce growth

massive workforce shortages

silent generation

generation x

generational patterns3