managerial effectiveness i 0107

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Question Paper Managerial Effectiveness – I (MB121): January 2007 Answer all questions. Each question carries one mark. 1. All business messages are essentially persuasive messages. After all, writers convey messages with the aim of persuading readers to their point of view. In this light, AIDA stands for (a) Attention, Interest, Deceive, Action (b) Attraction, Interrogation, Decipher, Action (c) Attention, Interest, Desire, Action (d) Attraction, Intuition, Demand, Allocation (e) Allow, Interact, Defect, Arrange. < 2. The channel is the means to convey the message. To physically transmit your message you select a communication channel and medium. Which of the following demonstrates use of an inappropriate communication channel? (a) Jagadish prepares a long memo to explain a complicated new procedure to employees in his unit (b) A supervisor sends an e-mail message to all employees announcing a company picnic (c) A manager sends an e-mail message to an employee telling the employee he or she is being fired (d) The lead operator on the assembly line orally lets his boss know about an equipment problem (e) Mona invites one of her subordinates to congratulate him regarding his promotion. < 3. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. While listening, if we think, we must defend our position; we already know what others have to say and how we are coming through? Which of the following barriers are we encountering? (a) Selective perception (b) Prejudice (c) Preoccupation (d) Stereotyping (e) Egocentrism. < 4. Whether you are speaking, writing, or listening, communication is more than a single act. It is a chain of events that can be broken into five phases. Which of the following is not a phase in the communication process? (a) The sender has an idea (b) The sender has a headache (c) The idea becomes a message (d) The message is transmitted (e) The receiver gets the message. < 5. While scanning the resumes or interviewing the candidates, which of the following is/are considered by the employer? I. How a candidate will fit in with the organization. II. How well the candidate's skills match the job requirements. III. Pre-employment testing to determine whether a candidate has the necessary psychological characteristics. (a) Only (I) above (b) Only (II) above (c) Only (III) above (d) Both (I) and (II) above (e) All (I), (II) and (III) above. <

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Page 1: Managerial Effectiveness I 0107

Question Paper

Managerial Effectiveness – I (MB121): January 2007

• Answer all questions.

• Each question carries one mark.

1. All business messages are essentially persuasive messages. After all, writers convey messages with the

aim of persuading readers to their point of view. In this light, AIDA stands for

(a) Attention, Interest, Deceive, Action

(b) Attraction, Interrogation, Decipher, Action

(c) Attention, Interest, Desire, Action

(d) Attraction, Intuition, Demand, Allocation

(e) Allow, Interact, Defect, Arrange.

< Answer >

2. The channel is the means to convey the message. To physically transmit your message you select a communication channel and medium. Which of the following demonstrates use of an inappropriate communication channel?

(a) Jagadish prepares a long memo to explain a complicated new procedure to employees in his unit(b) A supervisor sends an e-mail message to all employees announcing a company picnic(c) A manager sends an e-mail message to an employee telling the employee he or she is being fired(d) The lead operator on the assembly line orally lets his boss know about an equipment problem(e) Mona invites one of her subordinates to congratulate him regarding his promotion.

< Answer >

3. When we hear, we only perceive sounds, but when we listen, this hearing is accompanied by a deliberate and purposeful act of the mind. While listening, if we think, we must defend our position; we already know what others have to say and how we are coming through? Which of the following barriers are we encountering?

(a) Selective perception(b) Prejudice(c) Preoccupation(d) Stereotyping(e) Egocentrism.

< Answer >

4. Whether you are speaking, writing, or listening, communication is more than a single act. It is a chain of

events that can be broken into five phases. Which of the following is not a phase in the communication

process?

(a) The sender has an idea(b) The sender has a headache

(c) The idea becomes a message(d) The message is transmitted(e) The receiver gets the message.

< Answer >

5. While scanning the resumes or interviewing the candidates, which of the following is/are considered by

the employer?

I. How a candidate will fit in with the organization. II. How well the candidate's skills match the job requirements.

III. Pre-employment testing to determine whether a candidate has the necessary psychological

characteristics. (a) Only (I) above

(b) Only (II) above(c) Only (III) above(d) Both (I) and (II) above

(e) All (I), (II) and (III) above.

< Answer >

Page 2: Managerial Effectiveness I 0107

(e) All (I), (II) and (III) above.

6. Research has shown that groups generally arrive at decisions in a predictable pattern. Aubrey Fisher

identified four stages in group problem solving. Decision-making follows some steps. The first step is to

decide on a situation which requires a decision to be taken, subsequent step is to

(a) Develop a list of options

(b) Analyze options

(c) Select the best option(d) Implement the decision

(e) Assign options to an individual, group, or department.

< Answer >

7. Which of the following statements are true regarding visual aids?

I. Visual aids clarify and simplify data.

II. Visual aids clarify and magnify data.

III. Visual aids can be used to persuade the reader to the writer’s point of view.

IV. Visual aids should be colorful to attract the attention.

(a) Both (I) and (III) above

(b) Both (II) and (III) above

(c) Both (I) and (IV) above

(d) (I), (III) and (IV) above(e) (II), (III) and (IV) above.

< Answer >

8. The unspoken part (nonverbal) of communication always accompanies the verbal part. The unspoken part of the communication conveys myriad meanings. For a speech to be effective, the verbal and nonverbal elements of the presentation have to be

(a) Aligned(b) Non-Aligned(c) Realigned(d) Inclined(e) Alienated.

< Answer >

9. To promote the listener’s comprehension of your ideas, and to maintain attention at a high level, you should organize the body of your speech into meaningful patterns. It is advisable to use spatial pattern

(a) When you want to present the effects resulting from various causes(b) When you want to explain the processes, in presentation of historic events, and in relating

personal experiences(c) When you want to present speeches describing a scene, a location, or a geographical distribution(d) When you want to present several facts of a topic that are obviously related and consistent with

the subject of the speech(e) When you want to present bad news.

< Answer >

10. Which of the following should be implemented when analyzing a problem?

I. Determining who are the audience.

II. Determining what is the purpose of writing.III. Finding out what information must be included in the message.IV. Determining what kind of stationary be used for writing the message.

(a) Both (I) and (II) above

(b) Both (II) and (III) above(c) Both (III) and (IV) above

(d) (I),(II) and (III) above(e) (I), (II) and (IV) above.

< Answer >

Page 3: Managerial Effectiveness I 0107

(e) (I), (II) and (IV) above.

11. The seating arrangement in a meeting can have a bearing on the outcome of the meeting. Studies have

shown that people react in certain predictable ways to certain physical surroundings. Which of the

following types is suitable for large groups that are meeting to obtain information?

(a) The banquet style

(b) T formation style

(c) Participative style(d) Equalizing style

(e) Theatre style.

< Answer >

12. Changing environments change the ingredients for success. What was once accepted as recipe for

success is no more accepted today. Hence, today’s successful companies

(a) Use teams and collaborative work groups to arrive at quick decisions

(b) Limit decisions to a few managers at the top of a formal hierarchy

(c) Realize that the traditional management structure still works best

(d) Make all important decisions by going through a painstaking, careful, time-consuming process

(e) Avoid tough decisions or simply procrastinate.

< Answer >

13. Writers use punctuation marks to help readers extract meaning from a sentence, in much the same way

that readers use pauses and voice inflection. Clarity is a primary consideration. Which of the following sentences is correctly punctuated?

(a) Knowing that she was right; Cathy argued vigorously(b) Knowing that she was right—Cathy argued vigorously(c) Knowing that she was right. Cathy argued vigorously(d) Knowing that she was right, Cathy argued vigorously(e) Knowing that she was right Cathy argued vigorously.

< Answer >

14. During which of the following stages conflicts almost always arise when the group chooses a leader and defines the problem?

(a) Formation(b) Formalization(c) Coordination(d) Interrogation(e) Dissolution.

< Answer >

15. We all know that a sentence can be broadly divided into two parts: the subject and the predicate. Each word in sentences has its own function in contributing to the overall meaning of the sentence. Depending on these functions, a sentence has different parts of speech or word classes. Short sentences communicate better than long sentences due to

(a) Decreased clarity(b) Increased ambiguity(c) Social indifferences

(d) Mind limitations(e) Psychological bias.

< Answer >

16. A lose-lose situation is hardly a desirable outcome. To avoid this, sometimes people compromise. In a compromising approach to conflict resolution, cooperation between the two parties is dictated by

(a) Jealousy(b) Altruism(c) Self-interest

(d) Good-manners

(e) Willingness to lose.

< Answer >

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(e) Willingness to lose.

17. Communication among the members of a group leads to group decisions. If these decisions are to be

effective, a group’s members must be able to communicate freely and openly with all the other members

of the group. If communication fails that may lead to conflict. When dealing with dysfunctional group

members, the team leader should

(a) Lay down rules in an opening statement

(b) Stare at them until they are quiet(c) Eject them from the meeting

(d) Place the unruly members at the end of the table or across from the leader

(e) Not invite them to the next meeting.

< Answer >

18. To make yourself heard above the din of the marketplace you must not only have a clear idea of exactly

what kind of employment would suit you best, but also the ability to sell yourself effectively to would be

employer. The first step in building your resume is

(a) The job search

(b) The cover letter

(c) Your past work history

(d) Your self-analysis

(e) Your list of references.

< Answer >

19. One of your friends started a small-scale industry, which manufactures toothpastes. Recently, he has received many complaints from customers regarding the quality of toothpaste supplied. As an inexperienced businessperson, he does not know how to respond to the complaints. He requires your help. Which of the following generally pays in such a situation?

(a) Refer the customer to a third party for satisfaction(b) Adopt a stern tone(c) Adopt an uncompromising tone(d) Assume that the customer’s account of the transaction is an honest statement of what happened(e) Refer to the benefits of your product or service.

< Answer >

20. Many things have to be kept in mind while formulating a message. You may be able to anticipate some

problems and not be able to anticipate others. Which of the following cannot go wrong when you are formulating a message?

(a) Lack of familiarity with the situation or the receiver(b) Gestures, postures, and tone of voice(c) Indecision about content(d) Difficulty expressing ideas(e) Lack of knowledge about the background of the receiver.

< Answer >

21. The introduction to an essay should not

I. Capture the reader’s attention. II. Present the concluding statement. III. Give the reader an idea of what will follow.

(a) Only (II) above(b) Only (III) above

(c) Both (I) and (II) above(d) Both (I) and (III) above

(e) All (I), (II) and (III) above.

< Answer >

22. Nonverbal vocal communication refers to

I. Gestures. II. Tone of voice. III. Eye Contact.

IV. Pronunciation and enunciation.

< Answer >

Page 5: Managerial Effectiveness I 0107

(a) Both (I) and (II) above

(b) Both (II) and (III) above

(c) Both (II) and (IV) above

(d) Both (III) and (IV) above

(e) All (I), (II), (III) and (IV) above.

23. Depending on the requirement, various ways are used to convey the message. Some consider formal some consider informal. Which of the following types of brief business message is deemed most formal?

(a) Letter

(b) Memo

(c) E-mail

(d) Informative flyer

(e) Circular.

< Answer >

24. The process of communication passes through many phases - there will be a person who wants to

communicate and there will be a person who is willing to receive the message. The communication

process is initiated by the

(a) Message

(b) Receiver

(c) Source(d) Channel(e) Medium.

< Answer >

25. There are many parts in a standard letter like, heading and date, inside address salutation, body etc. “Dear sir” in a letter is an example for

(a) Application bank(b) Opening(c) Salutation(d) Notation(e) Postscript.

< Answer >

26. Which of the following communication strategies would be best for a message to your employees announcing an extra paid holiday?

(a) Direct with reasons for the decision(b) Direct(c) Indirect with reasons for the decision(d) Indirect(e) Graphical.

< Answer >

27. When you are asked a question which is not legal, what should you do?

(a) State that it is illegal and you will not answer it(b) Try to focus on the actual issue that may underlie the question

(c) State that it is illegal but you will gladly answer it(d) Ignore the question and ask the interviewer one instead(e) Fight with the interviewer for asking an illegal question.

< Answer >

28. A composition is a collection of various paragraphs. A paragraph is collection of various sentences.

Which of the following elements of a paragraph shows the relationship between paragraphs and among sentences?

(a) Topic sentences

(b) Developing sentences(c) Introductions

(d) Transitional words and phrases(e) Middle section.

< Answer >

Page 6: Managerial Effectiveness I 0107

(e) Middle section.

29. Communication is essential for the functioning of an organization. Everyday a vast amount of

information flows from managers to employees, employees to managers and from employees to

employees. If a company’s formal communication network limits the flow of information

(a) Superiors do not have to be burdened with flow of communication from subordinates

(b) Only the people at the top of the chain of command see “the big picture”

(c) Lower-level employees will feel relieved because of less communication load (d) Effectiveness of organizational communication improves

(e) Communication channels in the organization work efficiently since, less communication passes

through.

< Answer >

30. When business people speak of reports, they are, in general, thinking of written, factual accounts that

objectively communicate information about some aspect of the business. A report investigating

differences in patterns of swimsuit sales in different climatic regions would be subdivided on the basis

of

(a) Time

(b) Hypotheses

(c) Quantity

(d) Place

(e) Factors.

< Answer >

31. Whatever the type of interview, a good deal of planning is necessary to make the interview a successful one. There are six strategies for planning an interview - state the purpose, get information about the other party, decide the structure, consider possible questions, plan the physical setting and anticipate

problems. Which of the following questions is not among the list of possible questions to ask the interviewer?

(a) Could you give me one reason for not hiring me?(b) Why is this job vacant now?(c) What additional training does your organization provide?(d) What are your organization's major strengths and weaknesses?(e) What growth opportunities do I have in your organization?

< Answer >

32. Although persuasion is generally associated with sales letters, it is also a strategy that business people must master to gain the support of others for import decisions. With which of the following are the best persuasive messages closely connected?

(a) The writer’s needs and interests(b) Audience’s desires, interests, and needs(c) The interests of the society(d) The strategies of marketing specialists(e) The organization’s policies.

< Answer >

33. The elements of a report refer to those components that are usually included in a formal business report. In a report, the executive summary is also sometimes called the

I. Epitome.II. Executive overview.III. Management overview.

(a) Only (I) above

(b) Only (II) above(c) Both (I) and (II) above

(d) Both (II) and (III) above(e) All (I), (II) and (III) above.

< Answer >

Page 7: Managerial Effectiveness I 0107

(e) All (I), (II) and (III) above.

34. When business people speak of reports, they are, in general, thinking of written, factual accounts that

objectively communicate information about some aspect of the business. Which of the following is not

true of business reports?

(a) Reports are usually prepared for managers

(b) Select the format, style, and organization of the report according to your needs

(c) A report is any factual, objective document that serves a business purpose(d) Reports can be printed on paper

(e) Reports can be distributed electronically.

< Answer >

35. While writing an order letter, use terms that assure the seller of your desire to buy; avoid statements like

“I’m interested” or “I’d like to.” These statements are termed as

(a) Definite

(b) Malicious

(c) Dogmatic

(d) Indefinite

(e) Indelible.

< Answer >

36. Which of the following is not the main goal while responding to a request that involves a potential sale?

(a) Responding to the immediate request(b) Conveying a good impression of yourself(c) Conveying a good impression of the firm(d) Encouraging the sale(e) Composing a “personal” reply.

< Answer >

37. How can you best prepare for the question-and-answer session that follows the presentation?

(a) You can give your audience a list of questions they may ask(b) You can think about potential questions and answers as part of the preparation for the

presentation(c) There is no practical way of preparing for the question-and-answer session(d) You can memorize answers to some potential questions(e) You can discourage your audience from asking questions.

< Answer >

38. In most of the occasions, success of the business communication depends on the benefit the message offers to the reader. If the reader thinks that the message is useful to him in any way, he responds to it

positively. However, there is an exception. In which of the following situations you do not need to include reader benefits in your message?

I. When you are presenting factual information only.II. When the reader’s attitude toward the information doesn’t matter. III. When the reader needs to be convinced.

IV. When you are writing an application letter. (a) Both (I) and (II) above

(b) Both (I) and (III) above(c) Both (I) and (IV) above(d) Both (II) and (IV) above

(e) Both (III) and (IV) above.

< Answer >

39. When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. Which of the following is a logical interpretation of what the facts in your report mean?

(a) Title fly(b) Conclusion

(c) Abstract(d) Executive summary

(e) Body of the report.

< Answer >

Page 8: Managerial Effectiveness I 0107

(e) Body of the report.

40. Assume, you are the HR manager of a firm. Recently a new procedure has been adopted for applying for

leave. Hence, you have to notify the same to all the employees. The most appropriate medium would be

(a) A phone call

(b) A formal letter

(c) An e-mail

(d) A detailed face-to-face presentation(e) Videoconferencing.

< Answer >

41. How one organizes, his message depends on the type of message and objective of the message. Some

messages you have to keep direct and others you have to keep indirect. Which business messages are the

most straightforward?

(a) Persuasive messages

(b) Bad-news messages

(c) Routine, good news, and goodwill messages

(d) Angry messages

(e) Proposals.

< Answer >

42. Different hiring situations call for different kinds of application letters. Which of the following

application letters is suitable when you know that the company is hiring?

(a) Proposing(b) Solicited(c) Unsolicited(d) Directed(e) Recommended.

< Answer >

43. Look at these sentences: “You never come to office on time.” And “Since you have been coming in late, I have had to make a lot of excuses whenever the Director asks for you. I am uncomfortable with that.”

Which of the following is true?

(a) First sentence sounds descriptive and evokes defensive reaction, second sentence sounds judgmental

(b) First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive

(c) Both the sentences are judgmental and evoke defensive reaction(d) Both the sentences are descriptive and do not evoke defensive reaction(e) Both the sentences are descriptive and evoke defensive reaction.

< Answer >

44. When developing a message to refuse a job, one should

(a) Use the format for a claim letter(b) Begin with a direct, unfriendly comment

(c) Explain the refusal in negative words(d) Use an indirect approach with positive words(e) Write in a straightforward manner.

< Answer >

45. Readers find ideas more interesting and appealing if they are expressed from the reader’s point of view. Individuals outside an organization might respond more readily to a request if they are told

(a) How the request benefits them

(b) How many others have replied favorably(c) How easy it will be to say yes

(d) Why they have been selected(e) How important the request is for the organization.

< Answer >

46. The channels is the means used to convey the message. To physically transmit your message you select a communication channel and a medium. The medium could be telephone, computer, fax, letter, memo, face-to-face, etc. Companies that use intranets

(a) Are engaging in e-commerce with their customers(b) Facilitate communication among employees within a company(c) Are behind the times technologically

(d) Facilitate communication between employees and the society

(e) Are engaging in communication with the government.

< Answer >

Page 9: Managerial Effectiveness I 0107

(e) Are engaging in communication with the government.

47. Which of the following statements is not true?

(a) Teams can help organizations succeed by increasing information and knowledge, diversity of

views, acceptance of solutions, and performance levels

(b) Groupthink contributes to good decision making by members of teams

(c) The key to conducting productive meetings is carefully planning the purpose, participants,

location, and agenda of the meeting(d) A good meeting is not a series of dialogues between individual members and the meeting leader

(e) People's minds tend to wander because they can think faster than they can speak.

< Answer >

48. The best approach to getting someone to buy a magazine subscription from your charity group would be

to say

(a) "Please buy a subscription; our group really needs the money"

(b) "If you buy a subscription from me I'll make my quota"

(c) "This magazine will keep you informed on issues that affect your daily life"

(d) "Our group doesn't get any assistance from government agencies, so these magazine sales are our main source of funding"

(e) “This magazine will go out of print soon”.

< Answer >

49. The importance of effective bad-news communication is illustrated by the story of a man who carried in his coat pocket a job-refusal letter he had received from a company some years ago. He would frequently show the superbly written letter to others and comment, “I would accept a job from this company any day because this letter made me feel good about myself even though the company could

not hire me.” Which of the following is not the goal of a bad-news message ?

(a) To gain acceptance for the bad news(b) To maintain as much goodwill as possible with your audience(c) To increase sales(d) To reduce or eliminate the need for future correspondence on the matter(e) To gain cooperation.

< Answer >

50. Which of the following statements is true?

(a) In business messages, it is generally okay to use words with negative connotations, as required(b) Common background, credentials, important contacts, and evidence can be used to establish

credibility with an audience that does not know you(c) Words such as amazing, incredible, and extraordinary are quite convincing, with or without

specific proof(d) Written communication requires less tact than oral communication(e) Good communication does not need to be free of biases.

< Answer >

51. Which of the following guidelines is not part of practicing your presentation?

(a) Simulate the conditions of the meeting room as closely as possible(b) Always stand while practicing

(c) Use videotape or a large mirror and tape recorder for feedback(d) Plan a minimum of two run-throughs(e) Position your anchor on the left from the audience's perspective.

< Answer >

52. In an organization there will be many functions performed by different people at different levels. There

needs to be a structure which links various people and different tasks in the organization together. That structure is referred to as organization structure. A visual display of an organization's structure is called an/a

(a) Organizational chart(b) Organizational graph

(c) Organizational matrix(d) Specialization

(e) Organizational division of labor.

< Answer >

Page 10: Managerial Effectiveness I 0107

(e) Organizational division of labor.

53. Euphemism is a word or phrase that is

(a) Possibly offensive

(b) General or abstract in meaning

(c) Highly technical

(d) A milder term for one with negative connotations

(e) Of Latin origin.

< Answer >

54. The style and purpose of an interview depend on its purpose and on the relationship between the two

parties involved. In a problem solving interview the flow of communication is always

(a) Informal

(b) One way

(c) Vertical

(d) Two ways

(e) Formal.

< Answer >

55. A sentence, which is the basic unit of writing, is primarily a group of words that are so arranged, as to

convey a complete meaning or make a complete statement. Which of the following is a direct statement

of an idea that almost anyone would know already.

(a) Précis(b) Platitude(c) Paragraph(d) Preface(e) Preamble.

< Answer >

56. Groups/teams form to accomplish some objectives. The objective may be to complete some kind of task or it may be to strengthen interpersonal relationships between the group members. The successful working of any team depends on the abilities of the leader in giving a proper direction to the teamwork. In planning a team-written document, members should develop a work plan, assign jobs, and

(a) Discuss how to avoid conflict(b) Decide to be ruled by the majority(c) Set deadlines(d) Assign one person to boost morale by being the joker(e) Let the leader dictate everything.

< Answer >

57. Groups form to accomplish some objectives. The objective may be to complete some kind of task or it may be to strengthen interpersonal relationships between the group members. Sharing information, brainstorming ideas, evaluating ideas and motivating members are all considered part of

(a) Constructive criticism(b) Planning effective meetings(c) Creating collaborative writings(d) Creating groupthink

(e) Performance appraisal.

< Answer >

58. Public speaking is simply a specialized form of communication. However, there is one major

characteristic of public speaking that often sets it apart from some other types of interactions. That is;

I. In public speaking, the speaker has a preconceived purpose; a purpose that has been decided upon

before the talk begins. II. In public speaking the speaker has no preconceived purpose; the purpose is developed based on

the response of the audience.

III. In public speaking, the audience have a preconceived purpose; a purpose that has been decided upon before the talk begins.

(a) Only (I) above

(b) Only (II) above(c) Only (III) above(d) Both (I) and (III) above

(e) Both (II) and (III) above.

< Answer >

Page 11: Managerial Effectiveness I 0107

(e) Both (II) and (III) above.

59. What can we generally assume when writing a claim letter to a company about a genuine complaint that

does not involve a large sum of money?

I. We can assume that the company will adjust the claim, so we can make a direct claim request in

the message.

II. We can assume that the company will not want to adjust the claim and we face an uphill battle as

we begin writing the claim letter.III. We can assume that the company will try to get us in trouble for making the claim.

IV. We can assume that we will have to write repeated claim letters because the company will keep the

first claim letter buried in a pile of paper for months.

(a) Only (I) above

(b) Only (II) above

(c) Only (IV) above

(d) Both (II) and (III) above

(e) Both (III) and (IV) above.

< Answer >

60. Which of the following points should be kept in mind when choosing a level of formality for a specific

document?

I. Use a friendly, informal style to someone you have talked with. II. Avoid contractions, slang, and even minor grammatical lapse in paper documents to people you

do not know. III. Pay particular attention to your style when you write to people you fear or when must give bad

news. (a) Only (I) above(b) Only (II) above(c) Both (I) and (II) above(d) Both (II) and (III) above(e) All (I), (II) and (III) above.

< Answer >

61. A memorandum sent by a worker in the sales department of Company X to workers in the production department of Company X, listing specifications of a product to be built for a customer would be classified as

(a) External-operational communication(b) Personal communication(c) Internal-operational communication(d) Grapevine communication(e) Expository communication.

< Answer >

62. Making the message easier for the reader to understand, the writer has to use many techniques. What techniques can make a message easier to skim?

(a) Printing on white paper and writing short messages(b) Using longer paragraphs and sentences of similar length in each paragraph(c) Using bullets and lists, headings and subheadings, shorter paragraphs, and sentences of various

lengths in each paragraph

(d) Avoiding lists and headings(e) Avoiding all explanations and illustrations.

< Answer >

63. Regardless of your background, knowledge, or skill, each time you speak it is a different and unique

experience. Which of the following deliveries is often referred as the “middle course”.

(a) Impromptu(b) Extemporaneous

(c) Manuscript(d) Memorized

(e) Pedagogy.

< Answer >

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(e) Pedagogy.

64. Some times two identical verbal messages may communicate entirely different meanings when the tone

of voice is different. Rhythm and pronunciation and enunciation are all considered parts of

(a) Voice quantifiers

(b) Voice qualifiers

(c) Vocal characteristics

(d) Vocal segregates(e) Postures.

< Answer >

65. The gestures that go with what we are saying verbally and tend to depict what is being said. A good

example is when you tell some one, “Come, sit in this chair” is accompanied by a nod of the head or a

wave of the hand, signifies?

(a) Emblems

(b) Illustrators

(c) Regulators

(d) Adaptors

(e) Proximics.

< Answer >

66. Visual aids should be used in reports to

I. Reinforce the material. II. Conceal the material. III. Clarify the material. (a) Only (I) above(b) Only (II) above(c) Both (I) and (II) above(d) Both (I) and (III) above(e) All (I), (II) and (III) above.

< Answer >

67. Visual aids help communicate the subject matter more vividly; these tools can attract and hold the attention of the audience. Which type of visual aid is suggestible to present the data about the percentage of people who possess Mercedes Benz cars out of the potential car customers in Hyderabad?

(a) Pie diagram(b) Gantt chart(c) Bar chart(d) Line graph(e) Table.

< Answer >

68. Visual aids help communicate the subject matter more vividly; these tools can attract and hold the attention of the audience. Which of the following help readers to visualize geographic relationships and are especially useful when the reader may not be familiar with the geography discussed?

(a) Maps

(b) Flow charts(c) Line charts(d) Surface charts

(e) Pie charts.

< Answer >

69. Choice of a particular visual aid depends on many factors like, suitability, knowledge of the audience etc. A visual aid in a report should

I. Assist the reader. II. Subsist the reader.

III. Alert the reader. (a) Only (I) above

(b) Only (III) above(c) Both (I) and (II) above

(d) Both (II) and (III) above(e) All (I), (II) and (III) above.

< Answer >

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(e) All (I), (II) and (III) above.

70. Arguments cannot be negotiated, only proposals can. This demands that emotions be kept under control.

Negotiating is a delicate process and a lot of thinking must go into it, both before it actually gets

underway, and while it is going on. Which of the following does not help the negotiating parties to reach

an acceptable agreement?

(a) Identifying one’s priorities and needs beforehand

(b) Keeping one’s emotions in check(c) Responding to personal attacks

(d) Listening actively and keeping an open mind

(e) Developing a list of possible solutions.

< Answer >

71. A human resources department that receives a lot of inquiries about job openings would best deal with

this repetitive task by

(a) Using a carefully crafted computerized form letter

(b) Answering each one personally

(c) Not responding if there are no job openings(d) Making most responses by phone

(e) Using an answering machine.

< Answer >

72. Which of the following is not a task-facilitating role?

(a) Initiating(b) Information giving or seeking(c) Encouraging(d) Coordinating(e) Procedure setting.

< Answer >

73. When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. Which of the following is apt for the memorandum report?

(a) Date, salutation, subject line, recommendation(b) Introduction, facts, summary(c) Conclusion, introduction, analysis(d) Date, to, from, subject, contents(e) Title page, table of contents, report text.

< Answer >

74. The success of a meeting depends on the ability of each individual member of a group to communicate with the rest of the group as a whole. The biggest mistake in holding meetings is

(a) Not having a specific goal(b) Not inviting enough participants(c) Circulating the agenda too far in advance

(d) Sticking too closely to the agenda(e) Not ensuring the right ambience for the meeting.

< Answer >

75. The elements of a report refer to those components that are usually included in a formal business report.

Many different types of reports are written in business and they may or may not contain all the elements uniformly. In a report, a list of definitions is called a/an

(a) Glossary

(b) appendix(c) Executive summary

(d) Title fly(e) Letter of transmittal.

< Answer >

76. Your friend has been investigating an issue for the last three weeks. He has collected bundles of data. He has prepared a rough sketch of report to be prepared. But he is not able to decide on the place for

numerical facts. You suggest him to present the numerical facts

(a) Through lists(b) Through short paragraphs

(c) Through symbols(d) Through tables and charts

(e) Through long paragraphs.

< Answer >

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(e) Through long paragraphs.

77. Disagreements and subsequent conflicts arise because individuals see, hear, and interpret things

differently. Success of the organization depends on how these conflicts can be used for the benefit of the

organization. In this process sometimes to resolve the conflict you need to satisfy both the parties to the

greatest degree. Then your approach must be

(a) Avoiding

(b) Competing(c) Accommodating

(d) Collaborating

(e) Compromising.

< Answer >

78. In which of the following types of resumes are the skills, accomplishments, employment given in the

first section and academic experience in subordinate sections?

(a) Chronological resume

(b) Technical resume

(c) Functional resume

(d) Combination of chronological & functional resume

(e) Divisional resume.

< Answer >

79. Reports are business tools that convey information objectively from one organizational area to another

or from one institution to another. Which of the following aspects is not a part of the planning stage for conducting a survey?

I. Feedback mechanisms.II. Publication of results.III. Analyzing data.IV. Appointing people. (a) Only (I) above(b) Only (II) above(c) Only (IV) above(d) Both (II) and (III) above(e) Both (III) and (IV) above.

< Answer >

80. Visual aids will definitely help to present the information more attractively. Choosing the proper visual aids is very important. Which of the following questions is appropriate when checking visuals aids?

I. Is it convenient?II. Is it accurate? III. Is it necessary? IV. Is it colorful? (a) Both (I) and (II) above

(b) Both (II) and (III) above(c) Both (III) and (IV) above

(d) (I), (II) and (III) above(e) (II), (III) and (IV) above.

< Answer >

81. As a business practice, letters denying credit, refusing to honor a request, are written using indirect

approach. Indirect approach means

(a) Being vague(b) Writing a lengthy letter

(c) Addressing a letter to the top boss of the organisation(d) Opening with a buffer(e) Explaining your decision is based on company policy.

< Answer >

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(e) Explaining your decision is based on company policy.

82. Listening is the most frequent, perhaps the most important type of on-the-job communication. Listening

on the job is not only frequent it is very important as well. In fact, most managers agree that “active

listening” is the most crucial skill for becoming a successful manager. Which of the following include

“Listening”?

I. Analyzing.

II. Evaluating. III. Responding.

IV. Echoing.

(a) Both (I) and (II) above

(b) Both (II) and (III) above

(c) Both (III) and (IV) above

(d) (I), (II) and (III) above

(e) All (I), (II),(III) and (IV) above.

< Answer >

83 When you are answering a claim from a customer who reported receiving damaged merchandise, a good

first sentence might be

(a) You have the right to be upset about the broken items

(b) We will replace the damaged cases at once(c) Three new cases of a replacement shipment are being rushed to you by express mail(d) Calm down! Everyone makes mistakes!(e) We regret to hear that the merchandise you received was broken.

< Answer >

84. The unspoken part (nonverbal) of communication always accompanies the verbal part. The unspoken part of the communication conveys myriad meanings, but fails to communicate

I. Anger. II. Ideas.III. Concepts.IV. Skepticism. (a) Only (I) above(b) Only (II) above(c) Only (III) above(d) Both (II) and (III) above(e) Both (I) and (IV) above.

< Answer >

85. A salesperson's presentation to a customer would be classified as

(a) External communication(b) Expository communication(c) Personal communication

(d) Internal communication(e) Grapevine communication.

< Answer >

86. Groups form to accomplish some objective. The objective may be to complete some kind of task or may

be to strengthen interpersonal relationships between the group members. Which of the following is not a

characteristic of effective teams?

(a) A clear sense of purpose(b) Open and honest communication

(c) Decision making done primarily by the team leaders(d) Encouragement of original thinking

(e) Collective responsibility.

< Answer >

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(e) Collective responsibility.

87. From the writer’s point of view, details that support a refusal are very important. If the supporting

details are understood and believed by the reader, the message may be readily accepted and a good

business relationship preserved. Which of the following statements is false regarding the explanation

portion of the bad-news message

(a) It should question the reader's actions

(b) It should tell people only what they need to know(c) It should use passive voice to reduce the harshness of the news

(d) It should use clear language and avoid technical jargon

(e) It should cite your reasons for saying "no."

< Answer >

88. In which of the following ways can you adopt an audience-centered approach in your business

communication?

(a) By writing about the audience

(b) By developing a long-term relationship with the audience

(c) By focusing on and caring about the members of the audience and making all possible efforts to

make your message meaningful to them

(d) By making sure that you agree with your audience on all issues

(e) By writing an emotional message.

< Answer >

89. Which of the following statements are true regarding deductive structure?

I. In the deductive structure the proposal is stated first and then arguments that support the proposal are presented.

II. Deductive structure is advisable when we want to say good news. III. In the deductive structure the arguments are presented first in a way that leads to the proposition. (a) Only (I) above(b) Only (II) above(c) Only (III) above(d) Both (I) and (II) above(e) Both (II) and (III) above.

< Answer >

90. Why can a letter of appreciation become very important in the recipient's professional life?

(a) Because it becomes a personal memento of a professional life(b) Because it may be the only letter of its kind for the recipient(c) Because it can make a recipient very happy(d) Because it has the potential to become an important part of the recipient's personal file(e) Because it can help him/her find a better job quickly.

< Answer >

91. A report’s success depends not only on how well you have collected the information through research,

but also on how well you have presented it using visual aids. Multi-range bar charts are useful when

(a) You have to present detailed, numerical information(b) You have to compare more than one quantity over time

(c) You are displaying time relationships(d) You are depicting changes in quantitative data over time and illustrating trends(e) You want to show how the parts of a whole are distributed.

< Answer >

92. Salespersons who come to your door may present an interesting talk with countless pieces of information, but their ultimate purpose is to persuade. Unless the materials contained within their

speeches are aimed at securing their purpose, they will not make the sale. Based on which of the following, you can better select the ideas?

I. The response you want from the audience. II. The dress you want to wear at the time of presentation. III. The dress you want your audience to wear.

IV. The place in which you are planning to speak.

< Answer >

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(a) Only (I) above

(b) Only (II) above

(c) Only (IV) above

(d) Both (II) and (III) above

(e) All (I), (II), (III) and (IV) above.

93. When business people speak of reports, they are, in general, thinking of written, factual accounts that objectively communicate information about some aspect of the business. Report is a decision making

tool for the managers. The three purposes of reports are to analyze and justify, persuade and propose,

and provide

(a) Information

(b) Solutions

(c) Conclusions

(d) Demonstrations

(e) Support.

< Answer >

94. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent.

In which of the following interviews does the interviewer control the interview by asking a series of

questions in a set order?

(a) Pre-employment testing (b) Handwriting analysis (c) A structured interview (d) An open-ended interview (e) A directive interview.

< Answer >

95. An interview is a goal-oriented, interpersonal communication between an interviewer and a respondent. The style and structure of an interview depends on its purpose and on the relationship between the two parties involved. Which of the following kinds of interview judges candidates' interpersonal skills?

(a) Group interviews (b) Stress interviews (c) Video interviews (d) Open-ended interviews (e) Problem-solving interview.

< Answer >

96. It is correct that, visual aids help to communicate effectively. Selection of an appropriate visual aid requires a lot of effort. If proper visual aid is not selected, the purpose of the communication is affected. Which of the following is most suitable for presenting the project scheduling information?

(a) Bar chart (b) Line chart (c) Gantt chart (d) Pie chart

(e) Tables.

< Answer >

97. Reports are also classified on the basis of their format. Which of the following is true regarding

manuscript?

(a) It is common for reports that run from a few pages to several hundred pages and require formal

approach (b) It is common for reports that run from a few pages to several hundred pages and require informal

approach

(c) It is common for reports of five or fewer pages that are directed to outsiders (d) It is basically for “fill in the blank” reports

(e) It is common for short informal reports distributed within an organization.

< Answer >

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Suggested Answers

Managerial Effectiveness – I (MB121): January 2007

98. There are various parts in a letter. Every part of the letter has its own purpose and objective. Which of

the following is not a reason to use a subject line?

(a) It aids in filing and retrieving the document

(b) It tells readers why they need to read the document

(c) It provides a framework in which to set what you’re about to say

(d) It ensures a faster response (e) It introduces the purpose of the letter.

< Answer >

99. The paragraph must be developed in a logical manner. For instance, in a paragraph describing a process,

chronological or time orders would be important. To achieve a logical progression of ideas and to

provide coherence, writers use

(a) Synthesizers (b) Punctuations (c) Logical connectors (d) Parentheses (e) Exclamations.

< Answer >

100. Which of the following statements is true?

(a) The three steps of planning, writing, and completing business messages need to be completed in 1-2-3 order

(b) A person holding a low position in an organization can never have any influence on any decisions

(c) The written channel of communication is very conducive for getting quick and rich feedback (d) In business messages, it is generally okay to use words with negative connotations, as required (e) Even bad news can have some redeeming feature that can be pointed out for making a message

more acceptable.

< Answer >

1. Answer : (c)

Reason : AIDA is referred as Attention, Interest, Desire and Action

2. Answer : (c)

Reason : Sending an email message to tell the person that he is fired is an example of inappropriate use of the channel

3. Answer : (e)

Reason : We are encountering the barrier called egocentrism.

4. Answer : (b)

Reason : headache is by no means a phase in the communication process

5. Answer : (e)

Reason : all the options are considered by the employer at the time of interview. Hence, option (e) is correct.

6. Answer : (a)

Reason : Once a decision situation has been identified next logical step is to develop a list of options. Hence, option (a) is correct.

7. Answer : (a)

Reason : Visual aids clarify and simplify data and visual aids can be used to persuade the reader to the writer’s point of view, are the correct statements.

8. Answer : (a)

Reason : For a speech to be effective, the verbal and nonverbal elements of the presentation have to be aligned so that they support each other. Hence, option (a) is correct.

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9. Answer : (c)

Reason : Spatial pattern is effective in speeches describing a scene, a location, or a geographical distribution.

Hence, option (c) is correct.

10. Answer : (d)

Reason : Both (I) ,(II) and (III) should be implemented when analyzing a problem.

11. Answer : (e)

Reason : Theatre style is appropriate for large groups that are meeting to obtain information. Hence, option (e) is

correct.

12. Answer : (a)

Reason : Companies, to be successful, need to use teams and collaborative work groups to arrive at quick

decisions.

13. Answer : (d)

Reason : Knowing that she was right, Cathy argued vigorously is correctly punctuated. Hence, option (d) is

correct.

14. Answer : (a)

Reason : During formation, conflicts almost always arise when the group chooses a leader and defines the problem. Hence, option (a) is correct.

15. Answer : (d)

Reason : Short sentences are likely to communicate better than long sentences because of the inherent human mind limitations. Hence, option (d) is correct.

16. Answer : (d)

Reason : In compromising approach cooperation between two parties is dictated by good manners. Hence, option (d) is correct.

17. Answer : (a)

Reason : When dealing with dysfunctional group members, the team leader should lay down rules in an opening statement. Hence option (a) is correct.

18. Answer : (d)

Reason : The first step in building your resume is self-analysis

19. Answer : (d)

Reason : When responding to a customer’s complaint assume that the customer’s account of the transaction is an honest statement of what happened

20. Answer : (b)

Reason : When formulating message we do not think about the gestures, postures and tone of voice.

21. Answer : (a)

Reason : The introduction should not become a conclusion. The reader will not appreciate such essays. The

introduction should catch the reader’s attention and only give him an idea of what is to follow.

22. Answer : (c)

Reason : Tone of voice and pronunciation and enunciation are the part of vocal nonverbal communication. Hence, option (c) is correct.

23. Answer : (a)

Reason : Letters are more formal than flyers, memos, circulars, and e-mail

24. Answer : (c)

Reason : The process of communication is initiated by the source.

25. Answer : (c)

Reason : “Dear Sir” in a letter is an example for Salutation.

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26. Answer : (b)

Reason : Since it is a good news it is advisable to use the direct approach.

27. Answer : (b)

Reason : You should try to focus on the actual issue that may underlie the question.

28. Answer : (d)

Reason : Transitional words and phrases show the relationship between paragraphs and among sentences.

29. Answer : (b)

Reason : If a company’s formal communication network limits the flow of information, only the people at the

top of the chain of command see “the big picture”; and lower-level employees lack a means for sharing

their ideas with managers.

30. Answer : (d)

Reason : Sub-division based on the place will be appropriate.

31. Answer : (a)

Reason : Could you give me one reason for not hiring me is not one of the questions. Hence, option (a) is

correct.

32. Answer : (b)

Reason : The very objective of the persuasive messages is to convince the audience to our line of thinking hence, to make the persuasive message successful it should concentrate on the desires, interests, and needs of the audience.

33. Answer : (e)

Reason : The executive summary—sometimes called the epitome, the executive overview, the management summary, or the management overview. It is a one page condensation of the report.

34. Answer : (b)

Reason : Selecting the format, style, and organization of the report according to your needs is not true of a business report

35. Answer : (d)

Reason : “I’m Interested” and “I’d like to ” are Indefinite Statements, which are recommended to be avoided in a Order Letter

36. Answer : (e)

Reason : While responding to a request that involves a potential sale, except the option (e) all other options are aimed at responding to request that involves a potential sale potential sale.

37. Answer : (b)

Reason : You can think about potential questions and answers as part of the preparation for the presentation.

Hence, option (b) is correct

38. Answer : (a)

Reason : Reader benefits are not needed when you are presenting factual information only and when the reader’s attitude toward the information doesn’t matter.

39. Answer : (b)

Reason : The logical interpretation of what the facts in your report mean is called the “conclusion”. Hence, option (b) is correct.

40. Answer : (c)

Reason : If the purpose of you sending a message is to notify employees of a new procedure, the most

appropriate medium would be an e-mail.

41. Answer : (c)

Reason : There is no recognizable place, and hence no guidelines, for sending angry messages in business communication. Routine, good news, and goodwill messages are the most straightforward.

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42. Answer : (b)

Reason : A solicited letter should be used when you know the company is hiring. Hence, option (b) is correct.

43. Answer : (b)

Reason: First sentence sounds judgmental and evokes defensive reaction and second sentence is descriptive.

44. Answer : (d)

Reason : Since refusal is a bad news message it is suggested to use indirect approach with positive words.

45. Answer : (a)

Reason : Individuals outside an organization might respond more readily to a request if they are told how the

request benefits them.

46. Answer : (b)

Reason : Intranet is meant to facilitate communication among employees within a company.

47. Answer : (b)

Reason : Rather than contributing to good decision-making, groupthink (the willingness of individuals to put

aside their opinions and follow others blindly) can actually lead to poor decision-making. Resorting to

groupthink will reduce the analytical abilities of individual members.

48. Answer : (c)

Reason : The best approach to getting someone to buy a magazine subscription from your charity group would be to say "This magazine will keep you informed on issues that affect your daily life". Hence, option (c) is correct

49. Answer : (c)

Reason : The goal of the bad news message is not to increase sales.

50. Answer : (b)

Reason : Common background, credentials, important contacts, and evidence can be used to establish credibility with an audience that does not know you. Hence, option (b) is correct.

51. Answer : (d)

Reason : Planning a minimum of two run-throughs is not a part of practicing presentation. Hence, option (d) is correct

52. Answer : (a)

Reason : It is called the organizational chart.

53. Answer : (d)

Reason : A euphemism is a word or phrase that is a milder term for one with negative connotations. Hence, option (d) is correct

54. Answer : (d)

Reason : Since problem solving requires talking openly about the problem by the receiver and suggestions from the counselor. Hence, two way communications is required.

55. Answer : (b)

Reason : A direct statement of an idea that almost anyone would know already is a platitude. Hence, option (b)

is correct.

56. Answer : (c)

Reason : In planning a team-written document, members should develop a work plan, assign jobs, and set

deadlines. Hence, option (c) is correct.

57. Answer : (b)

Reason : Sharing information, brainstorming ideas, evaluating ideas and motivating members are all considered part of planning effective meetings. Hence, option (b) is correct.

58. Answer : (a)

Reason : The one characteristic of public speaking is that, In public speaking, the speaker has a preconceived purpose-a purpose that has been decided upon before the talk begins. Hence, option (a) is correct.

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59. Answer : (a)

Reason : We can assume that the company will adjust the claim, so we can make a direct claim request in the

message.

60. Answer : (e)

Reason : All the statements are true. Hence, option (e) is correct.

61. Answer : (c)

Reason : The situation given in the question is ideally classifed as Internal-operational communication.

62. Answer : (c)

Reason : A message can be made easier to skim by using bullets and lists, headings and subheadings, shorter

paragraphs, and sentences of various lengths in each paragraph. Hence, option (c) is correct.

63. Answer : (b)

Reason : The extemporaneous delivery is often referred as “middle course”. Hence option (b) is correct.

64. Answer : (b)

Reason : They signify voice qualifiers. Hence, option (b) is correct.

65. Answer : (b)

Reason : It signifies illustrators. Hence, option (b) is correct.

66. Answer : (d)

Reason : The purpose of visual aids is to support or add meaning to the presentation or report. Therefore (d) is the correct answer. Visual aids are not designed to conceal material or to distract the reader

67. Answer : (a)

Reason : Visual aids definitely add punch to the speech and make them effective. To know the percentage of total city dwellers that possess particular brand of car, it is advisable to use pie diagram or otherwise a stacked bar chart can also be used

68. Answer : (a)

Reason : Maps help readers to visualize geographic relationships and are especially useful when the reader may not be familiar with the geography discussed.

69. Answer : (a)

Reason : Visual aids assist the reader. Headings alert the reader. ‘Subsist’ means ‘to exist or continue in existence’—that’s clearly not the correct answer.

70. Answer : (c)

Reason : Responding to personal attacks won’t help the negotiating parties to reach an agreement. Hence, option (c) is correct.

71. Answer : (a)

Reason : A human resources department that receives a lot of inquiries about job openings would best deal with this repetitive task by using a carefully crafted computerized form letter.

72. Answer : (c)

Reason : Encouraging is not a task-facilitating role infact it comes under group maintenance roles. Hence, option

(c) is correct.

73. Answer : (d)

Reason : The memorandum report is written in the memo format hence, date, to, from, subject, contents are the

structure of the report.

74. Answer : (a)

Reason : The biggest mistake in holding meetings is ‘not having a specific goal’. Hence, option (a) is correct.

75. Answer : (a)

Reason : A glossary is an alphabetical list of definitions. Such a list is particularly useful if you are addressing a multiple audience that includes readers who will not be familiar with the technical vocabulary used in your report. Hence, option (a) is correct.

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76. Answer : (d)

Reason : The best way to present the numerical figures is through tables and charts.

77. Answer : (d)

Reason : Collaborating, it is focused on satisfying both parties to the greatest degree. Both parties work together

to resolve conflicts in a way that meets the concerns of both. It is particularly appropriate when both parties’ concerns are too important to be co

78. Answer : (c)

Reason : Functional resume is organized around a series and accomplishments, and employment and academic

experience in Subordinate sections.

79. Answer : (b)

Reason : Publication of the results is not a part of the planning stage for conducting a survey.

80. Answer : (d)

Reason : When reviewing your visual aids, ask yourself whether each one is necessary, convenient and accurate.

81. Answer : (d)

Reason : Using a indirect approach means opening with a buffer i.e., a neutral statement.

82. Answer : (d)

Reason : Analyzing, Evaluating and Responding included in the Listening process. Hence, option (d) is correct.

83. Answer : (c)

Reason : Since, you are responding positively to the claim it is good to place the news in the first sentence it self.

84. Answer : (d)

Reason : Ideas and concepts are not conveyed by non-verbal messages for that you need verbal communication. Hence option (d) is correct.

85. Answer : (a)

Reason : A salesperson's presentation to a customer would be classified as External-operational communication. Hence, option (a) is correct

86. Answer : (c)

Reason : Decision-making in effective teams is done by participation of all the members and not by the team leaders alone. Hence, option (c) is correct.

87. Answer : (a)

Reason : The explanation part of the bad news message should not question the actions of the reader.

88. Answer : (c)

Reason : You can adopt audience –centered approach by focusing on and caring about the members of the audience and making all possible efforts to make your message meaningful to them. Hence, option (c) is

correct.

89. Answer : (d)

Reason : The statements I and II are true. In the deductive structure the proposal is stated first and then arguments that support the proposal are presented hence deductive structure is advisable when we want

to convey any good or happy news. Hence, option (d) is

90. Answer : (d)

Reason A letter of appreciation is important because it has the potential to become an important part of the

recipient's personal file.

91. Answer : (b)

Reason If you have to compare more than one quantity over time multiple-range bar charts are useful.

92. Answer : (a)

Reason Decision can be taken based on the response you want from your audience. Hence, option (a) is correct.

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< TOP OF THE DOCUMENT >

93. Answer : (a)

Reason The three purposes of reports are to analyze and justify, persuade and propose, and provide information

94. Answer : (c)

Reason A structured interview the interviewer control the interview by asking a series of questions in a set

order. Hence, option (c) is correct.

95. Answer : (a)

Reason Group interview judges interpersonal skills. Hence, option (a) is correct.

96. Answer : (c)

Reason Gantt Chart is most suitable for presenting the project scheduling information. A Gantt chart is a

horizontal bar chart that graphically displays time relationships.

97. Answer : (a)

Reason Manuscript is common for reports that run from a few pages to several hundred pages and require

formal approach.

98. Answer : (d)

Reason A subject does not ensure a faster response

99. Answer : (c)

Reason: To achieve a logical progression of ideas and provide coherence, writers use logical connectors, or transition words. These words not only help the flow of ideas, but also indicate the relationship between ideas words like then, next, finally, etc. serve this purpose.

100. Answer : (e)

Reason Except the option (e) all the options are false.