management information systems 21 century executive assistance conference sydney 2013

::: EAN - Executive Assistant Network / Annual Congress March 2013

Walter Frankel

The Edutainer

Information Management in the 21st century

Training Future Leaders1 Step at a Time

::: Information Management in the 21st century :::Walter Frankel, The Edutainer


InformationManagement

in the21st century

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Information ManagementThe

collection, organizing, storing, retrieving, analyzing & sharing of

information and knowledge both formally and informally to add

value to an organization.



Information management System Requires

• equipment• strategies• methods / processes• activities - management• techniques - analytics• Money?!



Knowledge is Power

However power has no value unless harnessed.

This requires a Management Information system

&Management with the ability to

Understand, Communicate and Take Action





Its all about PEOPLE !

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Before you startBe sure you understand

Who needs information

Where & How we will get the information

When do they need it

What benefit / What will we do with it

How secure is the information



The quality of an information system is dependant on the attitude of the people using it and the

parties receiving the information followed by their actions they take there after

The best systems need to be: Flexible Dynamic Scalable Customized to your organizations culture, process and practices Metrics, KPI’s and Bench making Analytics Capable User friendly



THERE IS NO SILVER BULLET



Information overloadInformation obesity

Information reliability ?Information Security



WRONG?WHYDOTHINGSGO

Why Information Management

does not always work !• Little recognition and support by senior management • Limited resources for deploying, managing or

improving information systems • Difficulties in changing working practices and

processes of staff • Internal politics impacting on the ability to coordinate

activities enterprise-wide • Incompatible data formats• Unsupported software



How to ensure your Information Management System will

work and achieve – Success!

This is all in the planning – “a failure to plan is a plan to fail”Thought to be said by Benjamin Franklin

• Mission Statement• Business Plan & Budgets• Core Values & Corporate Identity – Corporate Culture• Alignment of staff & stakeholders with Shareholders and Customers• Change Attitude Acceptance and Mentality - go attitude• Training to Achieve the required outcomes• Open and Transparent Communication• Succession Planning in the employment process to ensure generational hand over.



Success of your systems dependson

• Leadership having a vision and ability to Influence• Management – ability to plan – control and deliver on the

leadership• Open and Transparent Communication• Corporate culture which is Legal – Ethical and Moral• Change Management Strategy to effect change & train• Strategic management planning to “ WIN”• Risk management strategy to deal with contingencies• Project Planning Ability – to ensure delivery on time• Budgets with the financial capacity to action all above



An Information Management Systemmust comprises of:

• policies, • protocols, • procedures • practices

To manage information within an organizationand among its relevant stakeholders



Policies and Procedures for the Information Management System

cover

• complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures

• content guidelines• ensuring accuracy and relevance of knowledge input into the system• mechanisms, formats and styles of input to system, including

appropriate alternative formats for people with a disability• permissions for input• removing out-of-date, inaccurate and content that is no longer relevant• selecting, maintaining and disposing of knowledge in the system• sharing knowledge in the system





It’s All AboutPEOPLE

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What are your required

Skills

to maintain a

Management Information System?



What is your required

Knowledge

to implement a

Management Information System?



Advantage of a Quality

Management Information System?Retention of Intellectual Property (IP)

That makes up the Goodwill Value of the Organization

$::: Information Management in the 21st century :::

Walter Frankel, The Edutainer




RememberIt’s All AboutPEOPLE!

THANK YOU

Walter FrankelThe EdutainerTraining Future Leaders - 1 Step at a time Sydney - NSW – Australia mobile. 0413185514skype: thenegotiator4u - Sydney Australiaemail. [email protected]://au.linkedin.com/in/walterfrankel

