management fundamentals - bmsbms.lk/download/gdm_tutorials/gdm-mf-workbook/gdm-mf-workbo… ·...

Management Fundamentals

Introduction to Management

1. Explain the meaning of the term ‘Management’.

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2. List the core functions of management.

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3. Briefly explain the core functions of management.

Example: Planning is the process of establishing goals and objectives and deciding how to achieve them. Initially management will decide on goals of the organisation based on their vision and mission. Once the goals are in place management will develop a comprehensive strategy to achieve these goals (also known as strategic planning). These strategies will be implemented through tactical and operational planning.

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4. Explain the responsibilities of different managers based on the level of management.

Top Managers ................................................................................................................................

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Middle Managers – Middle Managers are usually positioned in the middle of the organisational hierarchy. They are the link between the top management and the first-line management. The main responsibilities of the middle managers include implementing

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strategies developed by the top management and work towards achieving the goals set for them. They usually oversee the operations of first-line managers. Plant managers, operations managers and regional sales managers are some of the examples for middle level managers.

First-line Managers.........................................................................................................................

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5. Using examples, explain the managerial roles performed by managers in organisations.

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6. Briefly explain the three key skills required by managers.

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7. Identify the challenges faced by managers in the modern business environment.

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8. Briefly explain the characteristics of scientific management.

Scientific Management perspective is about improving efficiency and labour productivity through scientific methods ………...............................................................................................

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9. Explain the Classical and Humanistic Perspectives of management.

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10. List three recent management perspectives.

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11. Briefly explain the contingency view of management.

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The Environment of Management

1. Explain with examples the key elements of the external business environment.

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2. Briefly explain the meaning of corporate culture.

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3. Identify and explain types of corporate culture.

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4. Explain the meaning of globalisation and describe the factors affecting globalisation.

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5. Briefly explain the meaning of ethics and describe the criteria for ethical decision making.

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6. Explain the meaning and importance of Corporate Social Responsibility.

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Essay Questions

1. Discuss the impact of external environmental forces (political, socio-cultural & economical) on manager’s operating in overseas environments. [20 marks]

2. Describe the meaning of globalisation and explain with examples how it impacts on local

organisations. [20 marks]

3. Explain the meaning, types and importance of corporate culture. [20 marks]

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Planning and Goal Setting

1. Briefly explain the levels of goals and plans.

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2. Identify and explain the steps in the organisational planning process.

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3. Briefly explain the term ‘organisational mission’.

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4. Describe Management by Objective (MBO) process

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5. List the three levels of strategy.

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Essay Questions

1. Describe the essential steps in the management by objective process. [10 marks]

2. Discuss the benefits and limitations of planning. [10 marks]

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Designing Adaptive Organisations

1. Explain the meaning of ‘organising’ and ‘organisational structure’.

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2. Briefly explain the terms ‘Work Specialisation’, ‘Chain of Command’ and Span of Management.

Work Specialisation - is the degree to which organisational tasks are subdivided

into individual jobs; also called division of labour.

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3. Explain the following terms

Authority ......................................................................................................................................

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Responsibility ...............................................................................................................................

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Accountability ..............................................................................................................................

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4. Briefly explain the meaning of ‘Delegation’.

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5. Explain the benefits and barriers to delegation.

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6. Compare and contrast ‘Tall’ and ‘Flat’ organisational structures.

Tall Structure Flat Structure

7. Explain the terms ‘Centralization’ and ‘Decentralization’.

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8. List five different types of structures seen in organisations.

Functional Structure, Divisional Structure, ..........................................................................

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Essay Question

1. Briefly explain the meaning of ‘departmentalisation’ and critically discuss different

structural approaches adopted by organisations. [20 marks]

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Leadership

1. Explain the meaning of ‘leadership’ and describe functions of leadership.

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2. Compare leaders and managers

Manager Leader

3. Explain trait approach of leadership.

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4. List characteristics of leaders

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5. Briefly explain behavioural approach of leadership.

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6. Using a diagram, explain Hersey and Blanchard’s situational leadership.

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7. Explain one contemporary approach of leadership.

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8. Explain with examples, charismatic leadership.

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9. Compare transformational and transactional leadership.

Transformational Transactional

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10. Discuss different leadership styles adopted by leaders.

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11. Explain the meaning of power and describe bases of power.

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Essay Questions:

1) Define the term ‘leadership’ and explain in detail different theories on leadership. [20 marks]

2) Compare trait and behavioural theories of leadership. [10 marks]

3) “Some leadership styles may be more effective than others”. Discuss this statement indicating different leadership styles. [10 marks]

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Motivation and Teamwork

1. Explain the meaning of the term ‘Motivation’

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2. Using a diagram describe ‘Maslow’s Hierarchy of Needs’ Theory.

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Belongingness Needs

Physiological Needs

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3. Briefly Explain the ERG theory

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4. Briefly explain the following terms in relation to ‘Two Factor Theory’

Hygiene Factors..............................................................................................................................

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Motivators........................................................................................................................................

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5. Compare and Contrast Theory X and Theory Y employees.

Theory X Theory Y

6. Briefly explain two processed based theories of motivation.

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7. Explain the terms ‘Job Enrichment’ and ‘Job Rotation’.

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8. Describe the innovative ideas for motivation.

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9. Compare and contrast ‘Groups’ and ‘Teams’.

Groups Teams

10. Describe the characteristics of an effective team.

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11. Briefly explain the stages of team development.

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12. Describe the importance of managing team conflict.

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Essay Questions on Motivation

1. Briefly explain the meaning of motivation and discuss different motivational theories used by organisations.

2. Compare and contrast ‘Maslow’s hierarchy of needs’ theory and Hertzberg’s Two Factor Theory.

3. ‘Monetary rewards do not always motivate employees in an organisation’. Critically discuss the above statement using motivational theories.

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Managing Change and Innovation

1. Briefly explain the meaning of organisational change.

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2. Describe the three innovation strategies.

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3. Identify and describe the roles in organisational change.

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4. Briefly explain the meaning and stages of organisational development.

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5. Using a diagram, explain the force-field model of change

6. Explain the factors for resistance of change and the tactics of overcoming resistance of change.

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Managing Diversity

1. Describe the meaning and importance of workplace diversity.

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2. Discuss the importance hiring, retaining, and promoting women in organisations.

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Organisational Control

1. Briefly explain the meaning of organisational control.

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2. Discuss the three types of control used by organisations.

Feed forward control is ...................................................................................................................

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3. Using a diagram, explain the feedback control model.

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4. Compare and contrast hierarchical control versus decentralised control.

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5. Briefly explain open book management and total quality management.

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6. Describe the quality management techniques adapted by organisations.

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management fundamentals - bmsbms.lk/download/gdm_tutorials/gdm-mf-workbook/gdm-mf-workbo… ·...

Documents