management chapter03

Values, Attitudes, Emotions, and Culture: The Manager as a Person

McGraw-Hill/IrwinContemporary Management, 5/e

Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.

chapter three

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Learning Objectives

• Describe the various personality traits that affect how managers think, feel, and behave

• Explain what values and attitudes are and describe their impact on managerial action

• Appreciate how moods and emotions influence all members of an organization

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved.

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Learning Objectives

• Describe the nature of emotional intelligence and its role in management

• Define organizational culture and explain how managers both create and are influenced by organizational culture

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Personality Traits

Particular tendencies to feel, think, and act in certain ways that can be used to describe the personality of every individual

Manager’s personalities influence their behavior and approach to managing people and resources

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Big Five Personality Traits

Figure 3.1

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Manager’s and Traits

• No single trait is right or wrong for being an effective manager

• Effectiveness is determined by a complex interaction between the characteristics of managers and the nature of the job and organization in which they are working

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Manager’s and Traits

Personality traits that enhance managerial effectiveness in one situation may actually impair it in another

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Question?

What is the tendency to experience positive emotions and moods?

A. Negative affectivity

B. Extraversion

C. Agreeableness

D. Conscientiousness

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Extraversion – tendency to experience positive emotions and moods and feel good about oneself and the rest of the world

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• Managers high in extraversion tend to be sociable, affectionate, outgoing and friendly

• Managers low in extraversion tend to be less inclined toward social interaction and have a less positive outlook

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Measures

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Negative affectivity – tendency to experience negative emotions and moods, feel distressed, and be critical of oneself and others

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• Managers high in negative affectivity may often feel angry and dissatisfied and complain about their own and others’ lack of progress

• Managers who are low in negative affectivity do not tend to experience many negative emotions and moods and are less pessimistic and critical of themselves and others

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Measure of Negative Affectivity

Figure 3.3

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Agreeableness – tendency to get along well with others

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• Managers high in agreeableness are likable, affectionate and care about others

• Managers with low agreeableness may be distrustful, unsympathetic, uncooperative and antagonistic

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Conscientiousness – tendency to be careful, scrupulous, and persevering

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• Managers high in this trait are organized and self-disciplined

• Managers low in this trait lack direction and self-discipline

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Openness to Experience – tendency to be original, have broad interests, be open to a wide range of stimuli, be daring and take risks

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• Managers who are high in openness to experience may be especially likely to take risks and be innovative in their planning and decision making

• Managers who are low in this trait may be less prone to take risks and be more conservative in their planning and decision making

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Other Personality Traits

Internal locus of control Belief that you are responsible for your

own fate Own actions and behaviors are major

and decisive determinants of job outcomes

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External locus of control Believe that outside forces are

responsible for what happens to and around them

Do not think their own actions make much of a difference

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Self-Esteem– The degree to which people feel good about

themselves and their abilities• High self-esteem causes a person to feel

competent, deserving and capable.• Persons with low self-esteem have poor

opinions of themselves and are unsure about their capabilities.

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Question?

What need is the extent to which an individual has a strong desire to perform challenging tasks well?

A. Achievement

B. Affiliation

C. Power

D. Extension

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Need for Achievement– The extent to which an individual has a

strong desire to perform challenging tasks well and meet personal standards for excellence

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Need for Affiliation– The extent to which an individual is

concerned about establishing and maintaining good interpersonal relations, being liked, and having other people get along

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Need for Power– The extent to which an individual desires to

control or influence others

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Values, Attitudes, andMoods and Emotions

• Values–Describe what managers try to achieve through

work and how they think they should behave

• Attitudes–Capture managers’ thoughts and feelings

about their specific jobs and organizations.

• Moods and Emotions–Encompass how managers actually feel when

they are managing

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Values

• Terminal Values– A personal conviction about life-long goals

• Instrumental Values– A personal conviction about desired modes

of conduct or ways of behaving

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Values

• Value System– What a person is

striving to achieve in life and how they want to behave

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Figure 3.4

Source: Rokeach, The Nature of Human Values (New York: Free Press, 1973).

Terminal and Instrumental

Values

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Attitudes

• Attitude – A collection of feelings and beliefs

• Job Satisfaction• Organizational Commitment

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Attitudes

• Job Satisfaction– A collection of feelings and beliefs that

managers have about their current jobs.• Managers high on job satisfaction have a

positive view of their jobs. • Levels of job satisfaction tend increase as

managers move up in the hierarchy in an organization.

3-35Figure 3.5

Source: R.B. Dunham and J. B. Herman, “ Development of a Female Face Scale for Measuring Job Satisfaction.” Journal of Applied Psychology 60 (1975): 629–31.

Sample Items from Two Measures of Satisfaction

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Attitudes

• Organizational Citizenship Behaviors– Behaviors that are not required of

organizational members but that help the firm in gaining a competitive advantage.

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Attitudes

• Managers with high satisfaction are more likely perform these “above and beyond the call of duty” behaviors.

• Managers who are satisfied with their jobs are less likely to quit

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Attitudes

• Organizational Commitment– The collection of feelings and beliefs that

managers have about their organization as a whole

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Organizational Commitment

• Believe in what their organizations are doing

• Proud of what their organizations stand for

• More likely to go above and beyond the call of duty

• Less likely to quit

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Source: L. W. Porter and F. J. Smith, “Organizational Commitment Questionnaire,” in J. D. Cook, S. J. Hepworth, T. D. Wall, and P. B. Warr, eds., The Experience of Work: A Compendium and Review of 249 Measures and Their Use (New York: Academic Press, 1981), 84–86.

A Measure of Organizational Commitment

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Moods and Emotions

• Mood– A feeling or state of mind

• Positive moods provide excitement, elation, and enthusiasm.

• Negative moods lead to fear, distress, and nervousness.

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A Measure of Positive and Negative Mood at Work

Figure 3.6Source: A. P. Brief, M. J. Burke, J. M. George, B. Robinson, and J. Webster, “ Should Negative Affectivity Remain an Unmeasured Variable in the Study of Job Stress?” Journal of Applied Psychology 73 (1988): 193–98.

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Emotional Intelligence

• Emotional Intelligence– The ability to understand and manage one’s

own moods and emotions and the moods and emotions of other people.• Helps managers carry out their

interpersonal roles of figurehead, leader, and liaison.

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Emotional Intelligence

• Managers with a high level of emotional intelligence are more likely to understand how they are feeling and why

• More able to effectively manage their feelings so that they do not get in the way of effective decision-making

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Organizational Culture

Shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals

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• When organizational members share an intense commitment to cultural values, beliefs, and routines a strong organizational culture exists

• When members are not committed to a shared set of values, beliefs, and routines, organizational culture is weak

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Attraction-Selection-Attrition Framework– A model that explains the role that founders’

personal characteristics play in determining organizational culture.

• Founders of firms tend to hire employees whose personalities that are to their own, which may or may not benefit the organization over the long-term.

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Role of Values and Norms

• Terminal values – signify what an organization and its employees are trying to accomplish

• Instrumental values – guide the ways in which the organization and its members achieve organizational goals

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Role of Values and Norms

Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization

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Factors Affecting Organizational Culture

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Socialization

Organizational socialization – process by which newcomer’s learn an organization’s values and norms and acquire the work behaviors necessary to perform jobs effectively

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Ceremonies and Rites

• Formal events that recognize incidents of importance to the organization as a whole and to specific employees

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Discussion Question?

What are examples of events that recognize employees and their importance to the organization? Which of the following would be the most meaningful to the employee and to the organization?

A. Money

B. Stock Options

C. Plaque

D. Parking Space

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Ceremonies and Rites

• Rites of passage – determine how individuals enter, advance within, or leave the organization

• Rites of integration – build and reinforce common bonds among organizational members

• Rites of enhancement – let organizations publicly recognize and reward employees’ contributions and thus strengthen their commitment to organizational values

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Stories and Language

• Communicate organizational culture

• Stories reveal behaviors that are valued by the organization

• Includes how people dress, the offices they occupy, the cars they drive, and the degree of formality they use when they address one another

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Gung Ho

How would Japanese management training work in the U.S.? Why does it work in Japan?