MANAGED SERVICES

SOLUTIONSSOLUTIONS

WHAT IS MANAGED SERVICES?

MANAGED SERVICES SPECIALTIES

The closest and best de�nition came out of a meeting of top MSP leaders over 10 years ago; this is the de�nition they created.

Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.

While the term MSP may be somewhat generic these days, there are many types of MSPs who deliver speci�c services or manage speci�c types of customers. Some of the more common types of solutions include security, storage, desktop, server, hosting, applications, and mobile device management.

Typically, MSPs will have the following distinguishing characteristics:

Have some form of Network Operation Center (NOC) service

Have some form of service or help desk service

Be able to remotely monitor and manage all or a majority of the objects for the customer

Proactively, compared to reactive, maintain the objects under management for the customer

Deliver these solutions with some form of predictable billing model, where the customer knows with great accuracy what their regular IT management expense will be

MANAGED SERVICESCHARACTERISTICS

MANAGED SERVICES VERTICAL MARKETS

Just like there are many types of service o�erings, there are many types of vertical markets MSPs service. For example, banking, �nancial services, health care, and legal, are just a few of the vertical markets that have shown high demand for managed services for

the last two decades.Find out more at www.expetec.com