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MTN South Africa “REVEAL Day”

RAN Operation/Maintenance/Optimisation

Managed Service Provider (MSP)

2 Copyright© 2013 Mobile Telephone Networks. All rights reserved

…Agenda ! REVEAL Day

Dual Vendor – SUMMARY View

Time Stakeholder Medium Participants

• 08:30 – 08:45 • Proceedings of the Day • Video Webcast • Adrian Pelser

• 08:45 – 09:00 • Welcome • Video Webcast • Eben Albertyn

• 09:00 – 09:30 MTN Presentation:

• Introductions and background

• Way Forward

• Inform all that the Vendors will be given all their

contact info and as such will email all to set up

sessions etc.

• Video Webcast

• Eben Albertyn

• 09:30 – 10:00 • Tea Break

• 10:00 – 11:45 Ericsson Presentation:

• Introduction

• Background of the Company

• People transition plan and timelines. themselves

and then they must provide limited amount of

slides of their company and then present their

People transition plan and timelines.

• Questions and Answers

• NO Video Webcast

• Presentation by Ericsson to

effected Staff only.

TBA

• 11:45 – 12:00 Close the session

• Auditorium • Eben Albertyn

• 12:00 – 13:00 • Lunch Break • Finger Snacks


…Agenda ! REVEAL Day

Dual Vendor – SUMMARY View

Time Stakeholder Medium Participants

• 13:00 – 13:15 • Proceedings of the Afternoon • Auditorium • Adrian Pelser

• 13:15 – 13:30 • Welcome • Auditorium • Eben Albertyn

• 13:30 – 15:15 HUAWEI Presentation:

• Introduction

• Background of the Company

• People transition plan and timelines. themselves

and then they must provide limited amount of

slides of their company and then present their

People transition plan and timelines.

• Questions and Answers

• NO Video Webcast

• Presentation by Huawei to

effected Staff only.

• TBA

• 15:15 – 15:30 • Closing • Eben Albertyn

1:1 Vendor Sessions

• When:

• Starts immediately after the Ericsson or Huawei Presentations

• Participants:

• In-Scope MTN Staff ONLY invited per time-slot between 1st – 5th December 2014

• Vendor HR

• Purpose:

• During this meeting, information on Vendor as a company will be shared with application forms within,

• The Managed Services function,

• Transfer conditions, will be discussed by Vendor senior representatives.

This is an excellent opportunity for you to ask questions and obtain more information.


…Regional Visits

Dual Vendor – SUMMARY View Dual Vendor – SUMMARY View

Dates Regions

• 1 December 2014 • 14th Avenue Auditorium

• Gauteng – Huawei + Ericsson

• Northern Region – Huawei

• Webcast can/will be utilized during the MTN Presentation ONLY – 08:30 to 09:30

• Video Webcast Link - http://themediaframe.eu/links/mtn140930.html

• 2 December 2014 • Cape Town - Huawei

• Kwazulu Natal - Huawei

• 3 December 2014 • Bloemfontein – Ericsson

• 4 December 2014 • Port Elizabeth – Ericsson

Participants

• MTN Regional Network Manager

• In-Scope MTN Staff ONLY

• Ericsson Exec and HR Team per respective Region

• Huawei Exec and HR Team per respective Region

• Eben Albertyn

• Sidney Arnold

• Krishna Chetty

• Adrian Pelser

http://themediaframe.eu/links/mtn140930.html


…Welcome

We embark on a journey of discovering a New World, exploring

bold ideas and new directions within the space of

Manage Services…


…2014 in review

Revenue Take-Off

Cost Control and Restructuring

Highly Competitive Environment

Challenging Regulatory Year

Multiple Vendor Swopouts/Modernizations

Re-establish MTN as Relevant within the Market

Managed Service Provider


…Why Managed Service

• Mobile operator focuses on Strategic elements of Business Growth

• Outsource partner focuses on Technology, Operation and

Maintenance and Optimisation processes

Managed Services

Concept

• Benefit from vendors’ competencies and related economies of scale

• Access to latest technology platforms, tools and global learnings

Benefits of Managed

Services

Close co-operation and a strong inter-working relationship are

envisaged between the Managed Services Provider (MSP) and the

Employer (MTN S.A.). The Managed Services Provider (MSP) is

considered to be a strategic partner of the Employer (MTN S.A),

working towards meeting common objectives

Partnership

Strategic direction taken by local industry peers and the need for MTN South Africa to remain competitive

Managed Service Provider (MSP) is an essential part of the overall strategy of MTN Group and MTN South Africa in order to leapfrog the market


…Technology and Business Drivers

Improvement in customer value proposition and efficiencies result in a sustainable

long term market position for MTN South Africa

Network performance

1. Access to global technical expertise for

technology evolution (LTE, 3G etc.)

2. Improved network quality and service

performance

3. Assist in business growth and organizational

transformation

4. Coordinated / standardized processes across

regions

Business efficiency

1. Management and staff able to focus on

commercial aspects of business

2. Focus on SLA management versus

operational management

3. Benefit from vendors’ economies of scale

4. Increased operational efficiencies


…Benefits to Employees

Career development

• Entry into a global technology leader – footprint of Managed Services Provider (MSP) countries

• Strong position as leaders in managing their relevant technology areas of expertise

•Access to skilled resources – mentoring and training

•Better access to relevant specialist training for future career development

Improved long term career development


…the Last Mile

Short Listing Contracting

MSSA

Today

REVEAL DAY

SCD Service

Commencement Day

September October - November December - January February 2015

• 5 Year Contract • Regional Split • Alignment to GFA

• Dual Managed Service

• Ericsson

• Huawei

• Vendor Introduction to Staff

• Transfer Conditions

• 1:1 Sessions


…Regional Split - Graphical


…until 1st February 2015 - Business as Usual

LEAVE: We are continuing with business as usual and as such, the standard leave process applies: All in-scope staff will only be permitted to apply for any annual leave up until end Jan and all leave applications

must be approved by 15th January 2015, so that payroll can consolidate the leave report before handing over to the Vendors

NETWORK:

Annual Network Freeze Annual network freeze will be in effect as of Friday 12th December 2014 up to Sunday 11th January 2015. No changes

will be permitted during this period, and all emergencies must follow the Emergency Change process.

Rest assured that if you are affected by the Managed Partnership that you will have our full support throughout the transition…


…General Discussion

managed service provider (msp) - chorus call118011.choruscall.com/mtn/mtn141201_presentation.pdf ·...

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